Avoid this company at all costs! Our home warranty company assigned this company to us for a blockage in our plumbing. A technician showed up with the wrong equipment (didn't have a snake big enough) the first day, so we waited another full day for them to come back with the right equipment. According to them, they "cleared" the blockage, but what they did instead was pushed the blockage further down, exacerbating the problem and creating even more of an issue for us. The next morning our tub and toilet started filling up again after showering and running the washing machine. We called the company to let them know it wasn't fixed and were basically told there was nothing else they could do for us and to call our home warranty. Our home eventually flooded, and we were met with a defensive response anytime we tried to contact this company. We now have a section of our downstairs that is not livable due to the flood, and are having to go through our home insurance to get our home repaired. $3000 later due to our deductible on our insurance, due to a company that is inexperienced and has zero idea what they are doing. The reviews speak for themselves people. read more

Mechanical Express was dispatched through the Home Warranty for a plumbing leak under the kitchen sink. Repair was completed, and no complaints here. This was back in March 2025. read more

We had had a great experience with Bill, to Tammy to the daughter and son in law that came and fixed our issue! Great family and genuine people. They were honest and knew exactly what the issue was. A previous company was trying to make us change our whole a/c unit when there was nothing wrong with it. He came in fixed the issue and everything was great! I'm soooo grateful we found them and they didn't try to scam us. It's very hard to find trustworthy people to come into your home! I read the bad reviews and unfortunately anything that had to do with home warranty's is usually a horrible experience because most of the time the warranty barely pays for anything and then the owner doesn't want to pay for the rest of the service. So for me and my family we had a great experience with them and they are a family owner business from what I seen. The value is reasonable I think. I rather be proactive and have things fixed the right way. read more

Great customer service, responded quickly. They did great work to my AC unit in a timely manner.

Cameron took such good care of us after a nightmare with our warranty company. Our AC went out over the summer during the 118-120 heatwave. We took a cash payout from the warrant my company (NEVER do business with American Home Shield) to give Cam when he let us know he ended up the part needed to give u air. He no longer needed it, but reached out to let us know he could help us and gave us the option before returning the part. We were ready to suck it up and deal with the heat and a small portable AC for the bedroom. With the pathetic payout from AHS and help from loved ones, we finished the summer out with AC and a one year warranty. Thank you for everything Mechanical Express!! read more

Our furnace stopped working a few days ago and we were worried it would need to be entirely replaced at a hefty cost. Tammie was very helpful and responsive in scheduling an inspection for the next day, and Cameron was very kind to come in with his expertise. It turned out that the issue was due to the limit switch being triggered, and that we did not need a replacement. The inspection was done at a very reasonable fee. I highly recommend Mechanical Express. Thank you so much again. read more

Mechanical Express has excellent customer service and knows how to take care of their customers. I needed a new water heater and I was having issues with my home warranty provider....and Tammi helped me through it. The installation technician was great, arrived in a timely manner and was very professional. read more

I previously posted a five star review for Mechanical Express on December 1, 2022. The review was posted at the request of the owner Tammy who had indicated that numerous bad reviews were harming her business and that a good review would help her struggling business. Even though Mechanical Express had not yet completed their work on the job at my home related to a 2" water shutoff valve, I felt compelled to post a positive review so that Tammy would finish the job as promised. Despite fulfilling my part of our agreement, Mechanical Express deviated from what they said they would do and never finished the job. This is an update to my prior review and should be a cautionary tale for anyone consider using Mechanical Express. First, Mechanical Express rescheduled and delayed their return visit to my property, and only after numerous attempts to contact them, did they finally come back out to my home. Once back on site, the plumber improperly removed the 2" water shutoff valves, and without permission or consent, disconnected the water softener and the reverse osmose filtration system that had just been cleaned and which had just had the filters replaced. After disconnecting the water softener filtration system, and not repairing the actual leaking valve, I repeatedly reached out to Tammy to discuss the situation and to come up with a workable game plan to remedy the damages Mechanical Express had caused. Despite numerous attempts to resolve the poor work that had been done, Mechanical Express abandoned the job, refused to return the valves they removed and ignored my requests to come back and fix what they had broken. Days turned into weeks and weeks turned into months and nothing was done to rectify the damage Mechanical Express caused. The water softened / filtration system has been ruined because it was left to dry out as the system was improperly disconnected and simply left to rot, and the previously leaking valves have not been fixed as they were simply removed. Due to Mechanical Express' unwillingness to respond to both written and telephone requests, I eventually was left to file a complaint with the Nevada State Contractors Board. It took quite a long period of time for them to investigate the problems, just so that I could proceed with filing a lawsuit against Mechanical Express for their negligence. Unfortunately, as with many of the prior one star reviews for Mechanical Express, this is the follow-up of how bad things got with Mechanical Express since I posted my premature positive review. All I have tried to do since the job was abandoned and left to rot, has been to contact and work with Mechanical Express. Mechanical Express and its owners have been non-responsive and have shown a complete disregard for fixing what they damaged. I am truly disappointed in the unprofessionalism and poor performance by Mechanical Express and by its owner Tammy, and I would not recommend using them. read more

I was in a panic when one of my AC units stopped working at my school. For obvious reasons we have kids in the building and it was getting warm quickly. It was one of those bad luck situations, as soon as it was a warm day in vegas and we needed to kick on the AC for the first time in months it went out on us. I originally called the HVAC company that the landlord of my commercial building required me to deal with, although they came out and inspected the problem that's about all they did, they couldn't give me pricing for a new unit and told me the office manager would have to call, I explained it is urgent so if they could get it over quickly I would be so grateful, in our line of work we do have regulations about indoor temps and risked having to close down if we couldn't get this handled. Needless to say by the end of the day I still didn't get a call or pricing to get the ball rolling on the repair. By the next morning I had it with trying to deal with that company and called mechanical express they came out in less than an hour, inspected the unit, gave me the run down of the problem and my options less than an hour later I had a detailed quote, the other company finally got me a quote and they were almost $4,000 more than Mechanical Express they had all kinds of questionable charges and then couldn't even get the job done until 3-4 days later which wasn't going to work for us. I went with mechanical express and I'm so happy I did. Tammy from the office was pleasant to communicate with, Cameron the technician was great, and understanding of how important it was to get this fixed, he even brought a portable unit and set it up in the classroom to help keep the room cool while awaiting the repair. The unit is on the roof so it required a crane etc, they completed the job on Saturday which Was perfect since we were closed and it didn't hinder them or our school. Cameron even serviced our other unit to make sure it was in good repair and ready for the summer heat. They never charged me a service call to come out and look at the problem which is awesome because everyone else charges a fee, even the company I first called tried ripping me off and charging me $90 an hour for inspecting the unit and tried to say it took the tech 2 hours to inspect but I have cameras and proved they arrived and departed within 40 minutes and I provided that proof and disputed the invoice now it's crickets from them and they won't address the incorrect billing and just keep sending an invoice for the 2 hours they didn't work. Needless to say I'll be using Mechanical express from now on for everything HVAC, and plumbing needed, they function and treat customers exactly how business' use to years ago, they value and respect their customers, provide a good, efficient, and timely service, and bill honestly. Hands down one of the best companies I've worked with in a long time. I have many more needs between my multiple schools and my own properties I'm already lining up the next job I need with them. Thank you mechanical Express for taking our needs seriously and working diligently to get our classrooms cool and comfortable again for our students. Thank you for showing me respect as your customer and understanding the urgency of it all along with giving me a reasonable price for a new AC Unit and install. I highly recommend this company! read more

Mechanical Express was enlisted by my home warranty to come to my house and make repairs on a toilet that had an issue draining slowly over a period of time. Cameron (I think was his name) showed up this morning and then proceeded to inform me that he would measure the tank and pick up a replacement toilet. Cameron even told me that the tank sitting on my existing toilet was loose and needed some sort of work to fix it. Cameron stated that he would call the warranty company for approval on his way to the store to pick up the toilet. I received a text from my home warranty company stating that my claim was now closed. Looks like these folks are no longer answering calls and are trying to cash out on a quick claim. Please heed caution when using these people. Currently I am looking at the toilet they were supposed to fix and see that it has completely drained out again..... I have asked my home warranty to ensure Mechanical Express is not called for any further claims with my warranty company. read more

This company was sent out to repair a leaking water line in front of the house through HomeServ, a warranty company. Although the leak was repaired they absolutely destroyed my landscaping and offer no resolution to repair it. They buried my irrigation vault under at least 6" of dirt. Pushed raw Nevada dirt over the top of decorative rock and landscape features. I asked the tech to love the decorative rock aside and all he did was push with his foot and then pile dirt on top and around areas that had no business being affected. He came back to finish the filling in when I was not home. The jokes are barely filled in. There are areas where the stone is 7-10" below grade and dirt piles that are over 12" above grade. This is acceptable to them and HomeServ as HomeServ offered a stipend to go away and Mechanical Express is Jon responsive. DO KOT USE THIS COMPANY DIRECTLY OR THROUGH A WARRANTY COMPANY B read more

Mechanical Express - Somewhere here is the irrigation vault. The hole was dug in front and behind the tan cover in the center of the top center - Heating & Air Conditioning/HVAC Near Me

CAMERON was GREAT!! The person scheduling and replying to my follow up due to a late arrival time via text, may be Tammy, was very UNPROFESSIONAL and RUDE. In any business, you should not argue with your customer. You should want to only make things right and not be offensive. This company has poor customer service, yet gave a wonderful technician. If I could just rate Cameron, it would be 10 stars. Zero stars for all else. I really would not have chosen this company due to the numerous bad reviews. They were chosen by our home warranty which I will make aware not to use for future references. read more

I have a problem with my heating going on and off and this is under a year old so the parts are covered but not the labor. I had this company come out. The guy came out a couple times he thought it was the thermostat and he replaced the thermostat but it did it again and he thinks it's something else now. I paid $400 for a thermostat and service. I didn't even need the thermostat and nobody can figure out what it is. read more

not the people you want doing any work on anything you need help with. Tammie is the most unprofessional person I have ever spoke with. I am guessing she is married to the owner because I dont see anyone normal getting away with the way she speaks to people. they are a scam company who rely on claims they can fudge for a quick buck. do not use this company ever. read more

Replaced an old leaking hot water tank very fast and at a great price! Good communication and very friendly. Would highly recommend them.

Our water heater went out and Mechanical Express was very prompt in replacing it with a new one for us. They were assigned to us through our home warranty company, and we would definitely request them again. They were quick to get a technician scheduled and out to our house, and he was quick to get a new water heater installed so that we could have hot water before the holidays. read more

They were great! Had multiple issues with other plumbers no call and no showing. These guys responded right away, were on time, and found a solution to my problem. Will definitely do business with them again. read more

i would never use this company. My home warranty company assigned them. We had a leak for all water coming into the house so we turned it off and called the warranty company who sent us a referral at at 7:10 pm. Being it was late I waited till next morning to call. I called at 6:40 am and 10:40 am and requested a callback to set up appointment. Waited till about noon and called warranty company for new referral. According to ME they got the call late at night and were busy with other customers all morning. read more

Terrible customer service and follow-through. My home warranty company called Mechanical Express on 5/15 to arrange service at my property. Having not heard from them, I called and left a message with Mechanical Express on 5/20. I called the home warranty company on 5/23 to get a new company assigned to me since I still had not heard from Mechanical Express. On 5/27, a full 12 days after the original work order, Tammy at Mechanical Express called me and left a message. I never called back since I had been assigned someone else. Over three days later, on 5/30, Tammy called me back, and this time I answered the phone. I informed her I had requested a different contractor as she had never gotten in touch with me for close to two weeks. Tammy immediately became super snippy and with her raised voice told me I was wrong, and that she had left several messages. She then hung up on me. Ask yourself this question before you hire Mechanical Express: Is this the type of customer service a respectable company would offer? If this is how they treat potential customers, how will they treat you once they have your money? read more

Great customer service from first contact to make appointment to finished repair. We were impressed with the plumbing work provided. Would highly recommend this company to anyone. read more

Excellent repair service provided by Bill and Tammy. They went out of their way to help us fix our water heater over the weekend and were very quick and professional. We will definitely call them again when we have HVAC, water heater or garbage disposal problems. read more

10/10 would recommend! I messaged the company about having someone come look at my kitchen sink / broken garbage disposal and the owner messaged me quickly and I was able to set up an appointment with tammie. They were super nice and a young man came over the following morning & was able to get my garbage disposal running & cleaned the pipes under my sink. all done super quick! and honestly they're super affordable, I had gotten larger quotes from other company's for what they did. definitely keeping their phone number saved if we ever need plumbing or AC help. we just bought our first house & it's nice to know there's a reliable family owned company we can count on. read more

This was the first we used mechanical express, our house AC went out on one of the hottest days and a call was made before their opening hrs and a message was left, they returned our call ASAP and made sure they had technicians onsite within approx 2.5 hrs and diagnosed the problem within very short and gave the ESTIMATE to our home insurance and returned back with the compressor and parts needed and completed the job making sure we had AC before they ended the day. The Technicians are very professional and went over anything, bottom line they will have all of my business going forward. Thanks to the entire Team and Cameron and his partner. read more

Bill was here less than an hour after I first called to schedule. I had a leak under my sink. He was very courteous, concerned about getting it fixed right and went out of his way to accomplish this. I already have his number in my phone for the future. I can't say enough good about him. It is very hard to find good repairmen and he is one of the best. I will highly recommend him to friends, family and anyone who asks! read more