Came in to rent a medical knee scooter. The set up and service was great and they were all super friendly. Rental was for 2 weeks. Unfortunately after only 4 days the wife actually only used it once due to discomfort it caused in the hips and elected to return it. To my surprise, they did not refund any of the week of unused time. They did not even offer to refund any money. I was shocked because everyone was so helpful when picking it up. If the product doesn't help, to just take money isn't right. Even rental car companies will only charge for time used. I hope they make a change to their policy because it isn't right. (Minus 3 stars for bad policy) Renter beware. read more

I have to say that my experience with MedSolutions was a really positive one. i cannot say enough good things about Elisa who helped my mom & I out with at first a power chair & then just a manual wheelchair. i originally went to the store for the power chair for my mom but it didn't work out, equipment is too heavy for me to pick up & put in the car. My mom loved it but there was no pressure at all to eventually purchase the chair (i was originally going to rent it for 2 weeks (which i thought was wonderful to allow someone to do to test it out) but that just didn't work out. We ended up purchasing a manual wheelchair which was delivered to the store for my husband to pick up. i cannot say enough good things about the customer service we received from this establishment & i would definitely go back again :) Kudos to Elisa!!! read more

THIS COMPANY HAS THE WORST CUSTOMER SERVICE SKILLS... Chris Wood & Paul O Came to my home to install my Disabled Husbands Scooter Lift... When they were done Chris Wood took a picture of the Scooter and Lift on the Truck. The next day my Husband went out to see how to Operate his Lift. He found a Dent and Scratches on his Brand New Truck. The same place where they did the work .. I called and spoke with Christian Silva he said he was the Office Manager. I told him what happened he said, Chris showed him the picture and told him the Damages were all ready on the Truck. I told him if my Truck had Damages why didn't he come to me before he did the work and let me know... Christian Silva got so upset with me, He said every-thing but Curse me out... I gave my Husband the phone at that time the Conversation went from 0 to 100 Real Quick.... I took the phone back and told him.... I don't understand why he was so up set.. He said his worker would not Lie and I'm just trying to get money from them.. I asked him to please have some one else to call me back with better Customer Service Skills..... He said he will tell the Owner Stephen Sleigh to call me back.... But he's not sure that the Owner will call me.... The reason why I didn't give the other worker full last name ( PAUL O ) Christian Silva said he would not give me his full name. IT WAS NONE OF MY BUSINESS...... read more

I have had nothing but trouble with this company. I needed them to replace 2 sets of Schwalbe Marathon tires and tubes for my wheelchair as well as 1 set of castors and order me a 'manual' standing wheelchair. Their 'Operations Mgr.' Frank brought the wrong castors, I had ordered 5" x 1", instead he brought 4" x 3/4". Frank said he would order the correct ones, he never called me back or ordered the correct castors that I had requested. Frank popped 1 tube during installation, 1 tube popped approx. 1 hour after he left, it was not being used at the time. Not long after, 1 tube popped while I was at a park while on a small trip out of town and 1 popped the following weekend while at a Mother's Day event. I asked to speak with Franks 'Superior' and I was connected with Christian, who holds the same title as Frank as an 'Operations Mgr.'. I'm not sure who is an actual 'Superior', as they hold the same title. The 'Operations Mgr.' Christian is now trying to imply that I must have misused the tubes. I have only had 1 flat in 8 years prior to these 4 flats in such a short period of time. I found out that they are not using Schwalbe tubes, instead they are using a 'compatible' tube. On a separate occasion I met their 'General Mgr. ATP' Bryan at the hospital for an evaluation for a 'manual' standing wheelchair, instead he was trying to 'sell' me a power wheelchair, saying my insurance would pay for it. It seemed as though he was trying to 'sell' me a higher priced item, possibly due to sales incentives or higher commissions. I called MedSolutions and explained my concerns, they decided to send out 'ATP' Glen along with a representative from 'Levo' to handle the purchase of my 'manual' standing wheelchair. I purchased through my insurance company a 'Levo' standing wheelchair from MedSolutions and their tech's seem to be extremely incompetent. First off, they sent 2 tech's (1 from Medsolutions, the other from Levo) to my house to take measurements and note down required options and neither one of them had brought an order form, they took pics of the order forms that I had downloaded and printed from the internet. They wanted my copy, but I told them "no, I'm keeping them for my records". I'm not sure what they would have ordered if I hadn't already filled out an order form. The wheelchair was dropped off at my house incomplete and unusable approximately 1 month ago. Their 'Operations Mgr.' Frank saw that I was unable to safely use the chair when he dropped it off, as my legs could not be properly positioned for standing safely. He said he would order the parts needed to properly position my legs. Nobody called me back to keep me informed of the status. After repeated calls to MedSolutions I was finally told that they did 'not' order the parts and now refuse to correct the issue. This is a condensed version of the many problems I have had with the incompetency of this company and are based solely on my experiences only. You may have a completely different outcome, should you decide to use them. I have been completely unsatisfied with their services. I have now had to involve my lawyer in this originally simple DME order. read more