My husband booked Carey tours for swimming with the whale sharks before our vacation in Riviera…read moreMaya. We got picked up on time from our resort, got to the boat and was served a little breakfast before we headed out. It was a rough day on the ocean (choppy), but an amazing day. We were supposed get two jumps in with the whale sharks. It was our lucky day! First we swam with a whale shark, then we got to swim with a Manta Ray! So great! Then they let us do another whale shark jump. In our group, my husband and I were the only ones who got to swim with the Manta Ray. They don't see them that often. After our jumps, they took us to isla mujeras for fresh ceviche prepared by the captain. We got to hang out in the Caribbean blue water. This was such a great experience!

We booked a Cenote tour with this company as an activity for a bachelorette party. The prices vary…read morebased on the group size. We ended up paying $125/person before tip. Our tour guide picked us up from our place of residence and we visited 3 different cenotes. The first one was a popular one called Gran Cenote which was beautiful! Our tour guide (I wish I remembered her name!!) was very nice and so much fun! She was engaging, knowledgeable, patient, and very accommodating. The second Cenote was tak-bi-ha. This was a cave with bats in it! The third cenote was a completely open one called Xunan ha. It was really fun to explore these different cenotes. They also provided snorkeling gear and we were able to snorkel in each of the cenotes. It was nice to have our guide guide us through the closed/dark areas of the cenotes with lighting. In the middle of the day we also had lunch at a local place. The food here was just ok and very greasy. Also several people in our group got sick later that day so not sure if there was an issue with the food or how clean the water was at the lunch spot...would be careful especially with drinking water here. Other than that we had an amazing time. I'm sure it would've been cheaper to go to these cenotes on our own but it was worth it to have this tour group organize everything for us, provide transportation, etc. Plus both our driver and your guide were amazing and made the day even more fun!

I booked the Chichen Itza Deluxe Tour with The Custom Tour for my group of 12. We traveled during…read moreThanksgiving week 2021. Our group comprised of three families with adults, teens, and young children. It was all of our first times traveling to Cancun so I wanted to find a private tour for my large group. Booking with them through their website was easy and they were very quick to communicate via email. Leading up to the tour, we had some travel delays, but after updating Rod and their team of our situation, they were very accommodating. Kat was our guide and Pepe was our driver. Kat was informative during our guided walk of Chichen Itza and also accommodating of our last minute concerns and needs. Pepe was a great driver and got us to our destinations swiftly and safely. Marveling at the ruins at Chichen Itza and learning more about the history of Mayan culture and the way life might have been like at the time was very interesting. Kat took photos during our entire tour and later shared them via Google. A plus for our group as we LOVE photos. On our way to Cenote Samaal, we requested a stop for some fresh coconut water. They were quick to find a vendor on the side of the road. Pepe also got out and helped cut the coconuts for the 12 of us. Very impressed with his initiative and helpfulness. The coconuts were so refreshing after walking around in the sun at Chichen Itza! Admission, locker access, life jackets, and lunch were provided for us at Cenote Samaal. Everyone in our group enjoyed swimming in the cenote. The lunch buffet was a favorite among the adults in our group as we got to get a taste of Yucatan cuisine. There was something for everyone on this tour and I would highly recommend this company to anyone traveling to Cancun and wanting to get more than just a tour of Chichen Itza, but an experience of what the Yucatan area has to offer. We will definitely be touring with them again when we're back for our next Cancun adventure!

What an amazing trip with Limbert and Luis. My wife is not…read morea confident snorkeller but with help from Luis and Limbert she went out into quite a rough sea to see the turtles and then snorkelled over some deep water in the cenote/caves. We both thoroughly enjoyed the half day trip and would recommend it to anyone. Limbert was a very knowledgeable guide and told us a lot about the history of Mexico on the drive down. Both were quite close to Playa Del Carmen/ Playacar so the longest drive was around thirty minutes. I got some great photos and at the end of the trip we were sent a Google Drive of the photos that Limbert had taken.

I don't give out that fifth star easily... but these guys EARNED it!…read more My wife and I tend to avoid pre-packaged ANYTHING. We choose AirBnB's over hotels, never stay at resorts, eat where the locals do, and avoid tourist traps like (place your favorite cliché here.) That said, we also want the skinny on what makes a World Heritage Site a... well, World Heritage Site. So after lots of soul-searching (and Web browsing), we opted to give these guys a shot ....and they hit it out of the park! First: Communication. Emails were plentiful and articulate. Important information (what to bring, where to meet, etc.) was highlighted in yellow. Second: Customer service. From the moment we met at the pick-up point (two minutes before the appointed time) until the drop-off, the staff was absolutely gracious, knowledgeable, helpful and just nice to be around. Third: The ambiance. Everything about the tour (this one to Chichén Itzá) was outstanding. There were 15 tourists and two staff in a late-model, well-maintained 21-passenger van. The air conditioning made the ride very comfortable (as did the shock absorbers!). Edér, our guide and a native of Tabasco, was clearly well-versed on the history of the Yucatán Peninsula, the history of the Maya, and the cultural artifacts that really add "color" to a tour. His English was accented but flawless... and he spoke at a volume that really made everyone WANT to listen... modulating his voice the way I do in my classroom, and I teach 6th grade! ;-) The extras. Our trip included, beside the stated objective of visiting Chichén Itzá, a sandwich on the way to the site (yummy!); a visit to a cenote (a flooded sinkhole where you may swim in a cave - we went to one called "Xkeken"), a luncheon (an over-the-top buffet at a hacienda near the cenote) and some free time in the colonial city of Valladolid - where we had been promised no pressure to shop anywhere - and were rewarded with a drop off in the city plaza, and 40 minutes to wander aimlessly (or do whatever called to you, even if it was to go shopping). The necessaries: Many Americans are advised not to drink tap water in Mexico... to stick to bottled water. These guys had enough 1/2 liter bottles on board for each of us to have a dozen apiece, if we'd wanted! (Soft drinks, too) ...and that water has got to go somewhere - so please pardon my indiscretion, but the restroom stops were strategically located as often as necessary, and even several were skipped simply because no one had needed them. So don't worry about being trapped in a van, having drunk your fill with no relief in sight! These guys have planned it WELL. I'd be remiss if I didn't mention our driver, José: the consummate professional. He negotiated every speed bump, every parking lot and every tight squeeze with aplomb. Kudos to José, and to Edér! WELL DONE, YUKATREKS! We'll certainly use your services the next time we visit the Mayan Riviera!

My hubby and I have been to Mexico before, and once took a 40 person bus to the Tulum Ruins…read more.. never again! My review closely resembles Ruben G, so take a look at his review. It was an intimate group of about 12 or so, and we learned so much from Eder. The ride to the ruins felt like nothing since we were so entrapped with all of the information he provided to us about Mayan culture on the way there. This trip was well worth every penny! I know many people recommend to rent a car and drive to the ruins, but our history lesson made all the difference. And we obviously don't know the roads that well, so this made us feel safer. This was the best tour company I've ever used in Mexico and would recommend them to anyone!

The trips with Underwater Mexico were incredible! Rolien and Antonio are wonderful people who…read morereally care about their guests. We enjoyed every trip and we gained two new friends. We had a fantastic time! We did 3 trips with Underwater Mexico. We went on a Cenotes tour and visited Chichen Itzá, and Sian Ka'an. In addition to these trips, we did several dives with Antonio (including our Open Water, Advanced Open Water, Cozumel, etc). Antonio is a great diver and a natural teacher. If your dive skills are a little rusty, diving with Antonio is great! Since we're now done with our certifications, we're going bull shark diving with Antonio next week and we're looking forward to that. The private trips were customized for what we wanted to do. We had so much fun on the Cenotes tour that we booked the others. I highly recommend Underwater Mexico if you're looking for a personalized and private tour. We've been in Mexico now for 3 months and I haven't found another company that offers the services of Underwater Mexico for the price. Rolien speaks at least 4 languages (English, Spanish, Dutch, German) and there are probably others. She is a thoughtful host and a fantastic planner. The trips felt like you were traveling with an old friend who happen to know the area very well. I can't wait to come back to Mexico and do more trips with Rolien. The dry cenote was jaw droppingly stunning. At Chichen Itza, we had the right amount of history from Kristel and were able to imagine how people lived in the Mayan civilization. At Sian Ka'an (Mayan for where the sky is born) saw a lot of dolphins and turtles and got very close.. it was an amazing experience to see a dolphin family go hunting and turtles surface multiple times in the wild. Rolien planned the trips so that they are eco-friendly. They care about animals and the environment. She brought reusable lunch boxes and reusable water bottles. She loves animals and protects them (makes sure that tourists don't touch them, feed them, or step on reefs). Some tours allow a lot of these things to happen so that the guests will write a great review and post that "instagram" picture. I like that it's more important for Rolien to do the right thing than get these "instagram" pictures. Underwater Mexico is more expensive than big bus tours because of the personalized experience, but still affordable. For an extra $50-100 per person vs. what you get from the mass tour sellers (depending on the type of tour), the quality of the experience and service was well worth it. When on vacation, the last thing we wanted to do was to be packed in a big bus and feel like we were being herded through the different sites. Some of the private tours that we got quotes for were absurdly expensive. Underwater Mexico is extra vs. the big bus tours, but not as expensive as the luxury private tours that just have insane prices. The private tour was even more invaluable in these times of COVID-19. In the tours, we were able to stay longer at the places where we wanted and skip ahead of parts that we had less interest in. No random shop pit stop. For breakfast, there were different menus and they made a vegan breakfast for my fiancé. Rolien wants every single guest to have the best time and she customized the trip for what people want to do. When we had bad weather coming, she was proactive in rescheduling for days with better weather, so we would enjoy the day more (which we did). I think Rolien's level of service is nothing I've seen before in Mexico where it feels like people just want to take your money without care for the quality of the experience. We can't wait to come back in the spring and book more excursions!

Absolutely fantastic trip to swim with whale sharks! Great communication with the company and it…read morewas a small group. Everything is included so I didn't need to worry about fees, lunch, or even drinks. I'm so excited to get the photos and videos back that show us swimming with the sharks. I was taken care of and will recommend this company to everyone who wants to see whale sharks up close!

Aldo and crew were AMAZING!!!! I've been on plenty boats but this was the best. The hospitality was…read moreamazing ! They were so attentive! They even helped my 2 year old swim while I was on the boat. The guacamole was delicious and fresh. I legit have zero complaints.

Omg, the absolute highlight of my birthday trip. Shoutout to the crew for taking care of us! Jesus,…read moreAlex, Axel, Lola, and Dustin! Es muy bien! :D My friends and I did the 5-hour In-Ha Snorkel & La Bocana Tour. The yacht included a paddleboard, snorkeling, and fishing gear. The crew was so nice and friendly. Towards the end, it was a party with them, it was such a great way to end my trip. The vibes were WONDERFUL. During the experience, we had freshly made ceviche and burgers. They were also accommodating with my dairy allergy and the drinks they made were fantastic! I appreciated the crew prioritizing safety while keeping the environment exciting and fun. I loved it! Lola took AMAZING photos of our entire experience. Jesus got photos of my friends and I snorkeling and some fishes that we saw. It was beautiful! Thank you for making memories with my friends and I definitely would do that again!

Up early again for our 2nd excursion organised by Kay Tours Mexico, this time was to Isla Mujeres,…read morevia a luxurious catamaran with a snorkelling tour in the world's 2nd largest reef, beaten only by the great barrier reef. Never seen so much colour under the sea before, felt so privileged especially when an inquisitive turtle swam up to have a nosy at us. On Isla Mujeres, instead of staying in the north of the island (where we docked), John was excited to rent a golf cart and so we toured the less touristic, south part the island. The north also had it's own charm, street vendors, Playa Norte (rated in the top 10 of the world's best beaches) plus it was also home to a phenomenal dulce de leche icecream, so much so I had 2 of them in about half hour

I would highly recommend Kay tours. It was easy to book, and change the booking when more of our…read morefamily decided they wanted to come. We took the tulum/cenote tour and it was great! David was our tour guide, and on the ride to tulum gave us a lot of history about the mayas. At tulum, he took us around and told us about each site. The cenote was awesome. Again, David had tons of information about the ecobiology of cenotes, led us around, helped my son when he got scared, etc. highly recommend! Great tour and easy company to work with.

5/5 Highly Recommend…read more We booked two private tours with Absolute Adventures: first the Tulum Ruins, Swim with Turtles and Mexican Lunch on a Monday and then the Two Cenote and Mexican Lunch on Wednesday. For Tulum and Turtles our tour guide was Luis and our driver was Rodrigo. For the Cenotes, our tour guide was Arturo and our driver was Enrique. Both guides were exceptional and both drivers took good care of us. Booking online was simple and their communication about the tours, both confirming the tours before we left home and same day communication about pickup, was excellent. Our hotel turned out to be a headache about letting outside tour companies onto the property, and we ran into some real meet up issues because of it, but the team was super responsive and got it sorted quickly. It all worked out in the end, and honestly that kind of responsiveness under pressure told us a lot about how they run things. We started our Tulum tour early to beat the crowds and heat (highly recommend!). Luis guided us through Tulum and made sure we stayed hydrated the whole time, which matters more than people think when you're out in that heat. His knowledge of the area, the flora, the fauna, the history, was genuinely impressive, and he had this rare ability to be educational and entertaining at the same time without ever feeling like a lecture. At our turtle excursion he schlepped our gear and made sure we didn't forget anything, none of which was his job, he just did it because that's who he is. I was also practicing my broken Spanish throughout the trip, and Luis never once made me feel dumb or embarrassed when I got it wrong, which I really appreciated. For our next tour, Arturo took us to the cenotes. When he picked us up, he suggested we visit a different cenote than what we'd originally booked. I was a little skeptical, figured he just wanted a shorter drive. I was completely wrong. The cenote he picked instead allowed us to have two totally different types of experiences that we would have missed entirely otherwise, and I'm glad we trusted him. At Cenote Jaguar, Arturo gave our kids real time and space to jump and play, which ended up being a highlight of the whole trip for them. At Cenote Dos Ojos, claustrophobia was a real concern for us. But Arturo's tour through the caves was informative and calm enough that we felt genuinely safe the entire time. Between the logistics, the guides, and how they handled a hiccup that wasn't even their fault, these two tours were one of the best parts of our trip.

My husband and I traveled to Playa del Carmen for the first time and booked an excursion to the…read moreTulum ruins, a cenote and lunch. Our tour guide Eddy was beyond amazing! He was so knowledgeable and taught us so much about the area, the ruins, including a lot of info about Chichen Itza even though it wasn't on our tour. I learned a lot about the Mayan people and Aztecs. Unfortunately I underestimated my ability to handle the heat in the area but Eddy and our driver Rodrigo were amazing! I hung out in the shade so my husband could finish the tour, then Eddy got me out of the ruins so fast and back to Rodrigo. We had to cancel the cenote due to my heat exhaustion but they were so understanding and patient and got us back to our resort quickly. If ever in the area again I would absolutely try again and request Eddy as our tour guide!

** Unforgettable Private Tour - Adrian Is the Best!**…read more My wife and I booked the private tour to Chichen Itza and Ek Balam, and it was the highlight of our trip. Our guide, Adrian, was outstanding: knowledgeable, passionate, and clearly proud to share the real history and culture of the Maya people. He brought both sites to life in a way no guidebook could, and we never felt rushed. Climbing Ek Balam and standing in front of El Castillo with someone who truly knows the story behind every stone was incredible. We were so impressed that we booked a second tour with him the very next day to see the Tulum ruins before our afternoon flight. He planned it perfectly, so we got a full experience and still made it to the airport with no stress. Professional, personable, flexible, and genuinely kind. It was worth every penny. Whenever we're back in Mexico, we'll book with Adrian and Living Dreams Mexico again and again. Highly recommend! -- Kevin & Sureni

We booked LeZebra hotel. We got Alondra and a driver the first day trip. The second day trip was…read morejust Alondra. She is an Ahh-mazing tour guide and person. She took photos for us and send a link so we didn't have to worry about getting our phones wet. She took us to local food and private cenote places that were incredible and we never would have found on our own. She is incredibly kind. Speaks fluent English and Spanish. She assisted with us shopping and other things we needed besides the tour. I would love to use her the next time we come back again.

These are probably the best guides in town! Matt is amazing and very knowledgeable of the area. We…read moredid cenote diving that was probably the coolest dive I have ever done in my life! Will definitely book again!

From the owner: we are an exclusive dive, snorkel and tour operator in Playa del Carmen specializing in private and…read morecustom experiences. No big groups, no random people. It's your vacation, so it's in your control. We offer Cenote diving & snorkeling, visiting Mayan ruins, swimming with whale sharks and much more...

Adrian was a great guide to both the food and various topics about Baja and Mexico in general. All…read more3 eateries were delicious with a range of dishes from the freshest, moistest and lightest Baja fish tacos imaginable to ceviche and empanadas. Also a decent selection of beers and micheladas to accompany them. He was also patient while I shopped for a pendant for my wife. Really nice guy with life stories to share, including working as a personal chef and galley preparation on deep sea fishing boats. He definitely knows his seafood.

From start to finish, our food tour led by Alejandro was something taco-bout! (sorry)!…read more It was a wonderful way to learn about and enjoy the local cuisine and culture of Porto Morelos. Alejandro was awesome and flexible as everyone in our party has done tours with them before. There were a couple of stops we'd all been to before, and so we pivoted to other dining spots without missing a beat. My only complaint was I gained 2+ Kgs (5 lbs). Would absolutely do another tour with Eating With Carmen, and it would be great to have Alejandro as our guide.