I was in need of a couch for my new apartment! I came to mega furniture here and Round Rock for the first time and I was taken care of right away! I found my dream couch! If you ever come here ask for Thomas! He was a great sales person and very informative. read more

My wife and I bought a kitchen table and chairs and were told it would be delivered on a certain day. Two days later and no delivery. I wrote a complaint via the BBB, but I have not heard back yet. Trust me when I tell you to stay away from this store! read more

I previously purchase coffee and end tables and was over priced based on advertised price. This was unknown to me at the time of purchase. I contacted the main store and did not receive a response. Lesson learned and will not be purchasing anything else from them. Buyer beware. read more

Mega Furniture - Bolanburg coffee and end tables that I was overcharged for. - Home Decor Near Me - Round Rock, Texas

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This place is horrible within 2 months. They had to replace one of my couches, the second couch they brought out did the same thing in 2 months and they blamed it on me as normal wear and tear. I have only had the furniture about 6 months and my whole couchocolates. The frame is broken in all 3 legs. I am a 168 pounds and I have only set only 4 times they refuse to replace it. Or do anything about? I will never use them again and I paid over fifty two hundred dollars read more

Sales is all lie, I bought it from their store. When I see damage after 1 yr they said its covered with additional coverage I bought. Partner company denied. Atleast I asked for money back what I paid for coverage. Partner company (GBS) says it needs to be from Mega and Mega says its from GBS. Completely unsatisfactory with both these guys. I will not recommend to go to these guys. Poor quality and not customer centric business. read more

They stole $100 from me - made me travel to pick up my order and didn't have anything for me when I did. Then made me go to another store and again did not have my order for me to take home. Made me call multiple times and wait for an email multiple times. I've been on this for 15 MONTHS now, and they won't give me my money back. Customer service is just not worse because it just doesn't exist. DO NOT WASTE your time and money here. read more

Never ever buy furniture from Mega Furniture. They sell Ashly furniture products. They don't have their own furniture. They are a fraud. I have ordered for the last 8 months. They never delivered and never updated yet. They always promised another month and postponed delivery time and never delivered, even though stock was in store. I paid for the delivery fee, and the manager asked to take you in your vehicle. The Round Rock store manager is rude. I have not received my furniture yet. I was told to return it. They denied it. Don't go to Mega Furniture read more

We purchased furniture from Mega Furniture on University in Round Rock. After just 7 months our sofa literally fell apart. Do not purchase from this place!! read more

The salesman Thomas G completely lied and fabricated a story so they could take our money. He promised a delivery date of 5/2 and now i was told by customer service that he lied and that the furniture we ordered is on back order. they are outright refusing to refund almost $10k. BUYER BEWARE. They will lie to take your read more

10/10 Do not recommend, the lack of professionalism and customer support is unacceptable and displeasing . I recently made a purchase (less than a week). Not only was I delivered the wrong items , I was charged double the original invoice price reflecting major impact on my credit score, due to their lack of ability to market and label things correctly . After reaching out to the company the were and still are reluctant to fix their wrong doings claiming there is no district manager and refusing to provide any information to their management tiers , ownership or legal representation. A horrifying experience for a first time financee and also a tasteless experience as a customer . Please find another place to find your home furniture . read more

Is there a less than 1 rating? Stopped by this store and saw a couple of stools that would work well with our kitchen table. A few days later we went back to get them and were told we couldn't purchase any of the stools that were in the store, we had to order them and wait for them to come from their warehouse to the store, where we could then pick them up for a $99 fee above the stated "sale" price. I hate to get ripped off, don't you? Then don't shop here! read more

This furniture store is completely unreliable. I ordered a mattress that was not in stock and was provided an expected delivery date that went from August 31,2021 to September 9, then to September 14 and then to September 20. After becoming completed frustrated and exhausted with their unprofessionalism I requested to cancel as they had started charging me for an item I did not have. I usually do not leave reviews for companies, good or bad but I feel like if someone would have warned me they would have never received my business. Be advised this company does not stand by their word. read more

TLDR If you want peace of mind, AVOID Mega Furniture!!! They will not follow through on their promises, constantly delay shipments, and ignore calls to their support line. 0/5 stars do not recommend! We spent five figures here last year Memorial Day weekend to furnish the new house we were moving into and dealing with them was a constant headache. It has taken almost a year to resolve issues to their satisfaction, not ours. When calling their support line, most often they will not pick up and they never call back if you leave a message. The first delivery came when expected, for two leather sectionals - a white and a brown one, amongst other things. Everything came in new cardboard boxes except for the white sectional, which just came wrapped in some plastic. I asked about this to make sure it was new and the delivery people assured me that it was not the display model. On that note, the delivery people, although otherwise nice and professional, refused to take their shoes off and did not have booties, so we had to let them in with their shoes on in the house, which is against our cultural practice, and unhygienic especially in the midst of a global pandemic. After assembling all of the furniture they took pictures of multiple damaged points on both of the leather sectionals. The brown one wasn't too bad so I was fine with just repair, but they specifically said the damaged pieces on the white set would be replaced as there were some deep punctures, gashes, and scratches. For the remaining furniture I had to keep calling for updates, they would say it would be ready on a date, then it was on back order again, give a new date, each time noting the specific number of pieces they were ordering and how they were reserving one for me. This happened about three or four times... I got the sense that they were shipping them to other customers instead. Then when the furniture was ready to send, twice, they set a date to deliver and then did not show up, no notice or anything. My outdoor patio set arrived in October, when it was supposed to have come July. The bar stools had uneven legs and when they sent someone to fix it as well as the brown sectional, he was a nice guy, but ineffective as the legs remained uneven and the paint patches on the sectional looked even worse in one spot. Back to the white sectional, after multiple attempts, finally in August Angelica in dispatch was patient enough to look through all the notes, confirmed she found the damage reports for the sectionals, confirmed everything was reported in time and would be totally covered. She was compiling a report and would call back in an hour after talking to management. I never got a call back. In the following months, while trying to still get the other furniture delivered, I would check in on what was going on with the sectionals... Almost every time I was talking to a new person, they would not be able to find the previous notes and they would often say the previous person I talked to didn't work there anymore. Finally in December, I talked to Stephany and she found the approval to get the five sectional pieces replaced and I requested that they replace all seven pieces, since in between, I had visited the store again to try and get some of these issues resolved and noticed that while the brown sectional that was on display was still there, interestingly, the white sectional was replaced by a new model, which added more to my suspicion that they had just sent me the already damaged and used display model. The following months was back to no responses, not being able to find previous notes, and then saying that there was no approval for replacement, Stephany didn't work there anymore, and all they could do now was attempt to do repairs. I had to finally settle for their sloppy paint jobs in the end and live with the probably display model after paying $3000 for it. Please save yourselves the pain I had to go through and shop somewhere else. I found out many of their pieces are branded Ashley Furniture so it would probably be better to shop there directly anyways. read more