Buying $6000 dollars worth of appliances and having them installed by this company was the biggest mistake ever. This whole process has been a nightmare. Mega plumbings communication between their customer service, technicians, and managers is absolutely terrible. I spent almost $1000 dollars to have all my home appliances installed. Was given a date of April 24th and here it is may 3rd and my family has been forced to move into our new home with missing appliances. Not only did I have to cancel my flooring install ($3000) because their scheduling issues and lack of communication within their teams and Lowe's, I lost a $1000 deposit for my flooring contractor because we needed the appliances installed to do the floors. (White lvp floors we did not want appliances sliding all over). Every time they come out to install something they found a reason they can't do it. 3 visits to my home to install a microwave, gas range, and a gas dryer. The first visit they were not able to install anything. Technicians had no materials to move an outlet 6 inches for the microwave. I let that go. But then they have consistently lied on the phone and straight to my face. Since the first visit I've called in 3 times. Talking to both customer service and the install manager himself about the gas dryer line. It needs to be extended to reach the floor for the new dryer. Saturday I call customer service and they tell me they put a note in the system for the install team to bring a longer flex line or threaded pipe to extend the actual gas line. I called the day before the install to confirm that these notes and tech will be ready for the install. Customer service says they see no note in the system about the gas lines. I asked to talk to the install manager. He says he himself put a note in the system and talked to the technician personally about the material needed for the job and assured there would be no issues going forward. They show up today may 3rd with no material. Telling me they can't install the dryer and the gas ranger the Technician tries to leave so I call customer service and let them know everything that has happened. The tech comes back in an hour later with used piping that has paint all over it. Used from someone else's home. Scrap metal. At that point i just wanted it done and installed. I'll paint the pipe. After they installed the dryer the tech then proceeds to tell me they can't install our gas range that has been sitting in my living room for a week. They again came without the proper tools to install the fire shield. I call customer service 2 times after this not understanding why they can't install the fire shield. Customer service says the tech will be able to do it if we remove the window trim which I approved. The techs loaded up the old dryer and just left. Didn't say anything. I call customer service again and the same person answers acting like they don't know who I am even tho I had called in 2 times within the hour. I was lied to by customer service and the technician about not being able to install the fire shield. Every house in the neighborhood has the same layout and they have the gas ranger next to the wall and the window. The fire shield is cut to fit around the window. They proceed to tell me again if they take the trim off they can do the install like we didn't have this same conversation 45 minutes prior. He agrees they can do the fire shield and gas range install and tells me the technician is on the way back and I even received a text from the technician saying he's on the way back. 6 hours later and they never showed back up. I've dropped thousands on these appliances and and lost money due to their scheduling and communication. If you could give zero stars I would. The fact that they have to come back and install my gas range at a later date is unacceptable and they should be embarrassed by calling themselves appliance specialists. I will be following up with the BBB and looking to receive compensation for money lost and time I've needed to take off work for these installs. Truly disappointing. read more

the receptionist is rude! i prepaid to have an appliance for installatiin and will be cancelling! awful company to deal with! tell Lowes to offer another company! I will be filing a formal complaint! read more

Mega plumbing is not a business I would recommend. Did not install my dishwasher properly and damaged it. The company would not rectify their mistake. read more

Signed a contract with Mega Plumbing through Lowe's for a hot water install in West Virginia. Extremely poor communication with Mega. Was promised a call back three times, and never happened. When I finally was able to communicate to the hot water install manager through the receptionist, I learned they subcontract their work to some unknown firm. After getting the run-around, we cancelled our contract. Requested two times for confirmation they received the written notice of cancellation... crickets! Lowe's needs to monitor their contractors better! read more

We recently purchased a new range, microwave and dishwasher from Lowe's and then were assigned to Mega Plumbing for our installation. I was impressed and pleased from the get go by everything Mega did. Their communication is stellar (maybe too much, actually--LOTS of texts and phone calls), but I knew at every moment what to expect and when to expect it. And after the work was done, I received an e-mail prompting me to set up a gas inspection sign-off. Everything like clockwork. The crew was awesome, especially the lead guy. I wish I could remember his name. He was personable, efficient and knowledgeable. He communicated clearly. He even weighed in on some issues with an irrigation guy who was here at our house at the same time--all without being pushy or arrogant, just kind. This crew was able to do both plumbing and gas and was willing--for a small extra fee--to hook up the ice maker on the refrigerator I had bought a couple of weeks earlier. I couldn't be more pleased. And all of this in about an hour. Wow. Thanks, guys! One last "but." The office staff who answers the phone isn't quite so stellar. I'm not sure if I got the same young woman each time I called (2 or 3 times during the process) or different ones. But I always had the feeling that the employee would rather be doing something else and that I was bothering her. Maybe she was overworked--I don't know--but she seemed surly and wouldn't put out the effort to speak clearly enough to be understood over phone lines. To her--maybe you could slow down just a tiny bit and enunciate clearly enough so that the person on the other end doesn't have to keep asking, "Could you repeat that, please?" I think you might find that the customer will understand you better the first time you say something and won't annoy you by asking you to repeat things. Thanks for considering this idea. read more

Total failure to complete the job. We ordered new cabinets and counter tops from Lowes. Mega is the subcontractor that was supposed to deliver a new dishwasher, install, and take away the old dishwasher. So, I'm dealing with two subcontractors from Lowes. The counter company requires that the dishwasher to be "in place," but not connected to be able to properly measure, and install, the counter tops. The day prior to the scheduled installation, Mega contacted me with a reminder of the installation. I responded by explaining the counter top company's requirement to have the dishwasher in place, but not connected. So, Mega shows up and, guess what? They refuse to do the partial installation, or take away the old dishwasher. They said it was their "policy;" however, I was never informed ahead of time and they never responded to my email telling them of the countertop company's requirements. I'm 3000 miles away and now have to arrange for another delivery and installation. My wife had to take time off from work to be present for the delivery/installation. Now, I need to get the dishwasher delivered, find someone to o the partial installation, and have that complete before the scheduled countertop measuring. It, likely, means going an additional week, or longer, without kitchen sink, countertop, and dishwasher. I will never do business with Mega again. read more

Mega Plumbing came to install a dishwasher that I purchased from Lowe's. Fernand A & his crew were great! It didn't take them much time at all. I unfortunately had to conduct a business call while they were here and they were very quiet. Appreciate the great work and I would definitely consider Mega for future needs. read more

Mega Plumbing - Here's their finished dishwasher installation. - Electricians Near Me - Chantilly, Virginia

Mega Plumbing came to install a new microwave we bought from Lowes. Oscar and his partner were excellen. I would definitely recommend them.

We bought a new microwave oven from Lowe's to replace our old unit. Lowe's dispatched Mega Plumbing to do the installation and haul away the old unit. The Mega Plumbing people called to let us know when they were coming and arrived on time. They protected our stove and did a very good installation. They left the area clean and undamaged. Both Lowe's and Mega Plumbing made this an excellent experience. read more

I used mega plumbing installation service when I brought an appliance from Lowes. Where do I start, the installation crew consisted of 4 young men who were all disrespectful and rude not only to my home but to my family. They arrived early by 30minutes but got upset when I told them I needed 5mins to clear the area where they were going to be. As I cleaned they attempted to leave. Long story short, assembled the appliance on the front lawn and traced dirt and grass in the house. Made mess from other materials and didn't clean. I wouldn't suggest this company to anyone! read more

Mega Service called and offered us a date for delivery which my husband accepted and confirmed that we would be at home. 20 mins later, they delayed for 4days bc someone took the day off. When I called, the operators said it was our fault that we lost our delivery date because we FAILED to confirm. When I ask to speak to the manager, ofc, he wasn't in. When I asked for his name she said ma, I asked her to spell it, "Matt." And what is his last name. Oh we don't give out that information?!" Lies! & contempt. read more

the worst experience ever with install and delivery service originally the install was scheduled from 1-4 pm for a dishwasher 515 no call no show, I call loWes they have no idea why no show I call Mega Plumbing Customer service says can't get in touch with Tech, finally says he is running 45 minutes late, 6:07 pm we are in middle of eating dinner tech/installer shows up, I tell him he's going to have to wait 15-20 minutes while we finish dinner, he blame scheduling for putting too many jobs on him. we finish in 10 minutes, Tech/ installer nowhere to be found, I call Lowes rep says installer left because I was aggressively talking down to him, Not true, all on video, not one aggressive gesture or word call Loews this morning said they said dishwasher was not returned they assumed it was delivered and installed going elsewhere to buy a new dishwasher poor service on both Parties Mega plumbing and Loews read more

I would not recommend this company to anyone because of their reliability when it comes to schedule appointments. I've been rescheduled twice so far less than a week. If you should have to purchase any major appliance that you can't install on your own I recommend not to go with this company. Part 2: Alright, I must say that the two gentlemen who came out to home was excellent and professional. The removal of my old dishwasher and the installation of my new dishwasher took about 45 minutes. Great work guys! read more

I got a dishwasher from Lowes, paid for delivery, installation and hauling the old one away. When I talked to a customer service person about delivery they tried to tell me it would $75 to deliver it. I told them that it was all paid for at Lowes, 5hey said it still would cost me 5o get it done. After I had Lowes look into it and took care of it. The tech came by and told me he couldn't do it cause it needed a shut off valve. He was rather rude the whole time and didn't seem to want to be bother with talking to me. Now my old dishwasher ran just fine and I had no problems with it. The customer service person at mega said it couldn't be put in unless the valve was put in...$85. I think this company is out for your money.... To bad for them, I am not going to use them to put in a val. that doesn't need to be put in. I would 4ather do it myself or get a local handyman to do it. Bad mega plumbing for trying this with me. read more

They installed a dishwasher for me for Lowe's. Did a great job and installation was quick.

*Service was new dishwasher installation, hauling away old one.* On time, efficient, great communication, courteous and quick professional installation. 100% COVID compliant. Would definitely recommend and plan on using Mega again for other plumbing needs. read more

Great experience fixing our maytag dryer, technician was very knowledgeable, courteous and friendly, I would definitely use them again.

Terrible service getting warranty work done from Lowe's dishwasher. Can't understand them, terrible service. Lowe's needs to find a new contractor. read more

Needed to replace a 20+ yr water heater and I wanted an AO Smith from Lowes over the Home Depot Rheem. On top of that, the quote for the heater and install was cheaper at Lowes so it was win-win for me. Turns out Mega Plumbing did the install and once my water heater came in, they called me out to schedule the install. I was glad that they were able to install it the next day (saturday) and they showed up promptly. They took out my old one and replaced it with the new one. They also saw that 2 valves were really old and replaced them for me. They also installed the water pan and expansion tank which I didn't have before and those were all included with the install which is a great deal. Best of all my new water heater is up to code! I would definitely recommend them for their great work. read more

Mega Plumbing is a contractor used by Lowes for installations, the quote they provided my step mother can only be described as trying to take advantage of an elderly woman whose husband was in the hospital with severe health issues. The job was to replace an older oven with the EXACT same oven just newer. They stated that "a 40 Amp circuit MUST be installed to replace the existing 30 Amp circuit, that the electrical junction box needed to be relocated, and that a new back panel needed to be fabricated" Now to the FACTS. Their nuclear electrical inspector son (me) actually read the installation manual and discovered that the oven only draws 17.5 Amps. The existing 30A circuit is rated up to 24 Amps of continuous load per the National Electric Code. New circuit absolutely NOT required. I know for a fact that they never even LOCATED the original electrical junction box since it was mounted behind the microwave directly above the oven. The electrical cord that came with the DIRECT REPLACEMENT oven reached the existing junction box with room to spare. Junction box relocation NOT required. The cabinet never had a back panel to start so why would we need one now? NOT required. All told the price they gave to relocate the junction box and cut a rectangle of wood plus what a NoVa electrician would charge to run a new circuit would have been over $1000 in unneeded work. I picked up the oven from Lowes myself and had it installed by myself in under an hour. Buyer beware to read and understand their quotes and question everything before agreeing to the work. read more

It was supposed to be an easy dishwasher install, but they drilled into my main water line and damaged my kitchen.

The Bright spot in my purchase of a wall oven at Lowes. I cannot recommend these folks enough. They are fast, efficient, and very nice, respectful. From getting my scheduled install dates and making the last minute schedule adjustments due to Lowes poor delivery service scheduling ( Lowes is 1 mile from my house, took 3 weeks to get a wall oven delivered) I just can't say enough. They came quickly to take measurements and give me a fair quote for install, and installed Brand new unit, and took away the old one in roughly 1 hour. It was pretty impressive. My brand new Oven is awesome and many thanks to Mega and their wonderful team. I Highly recommend. read more

They were fine for a dishwasher install. 3 stars is about right. I offered to pay them a little extra work they did (clearing a sink disposal) for which they asked for $50 in cash (= no company overhead/profit). Like I said, they were adequate, but for future work, I'd look for other options. read more

I was surprised by the work that this company did. We ordered a new dryer from Lowe's and since it was gas we decided to have it professionally installed. I assumed that a big box store would pick the cheapest most low-end plumbing operation they could find for a job like this but the two guys who came to put in our dryer were very professional. We live in a city row-house with steep stairs and somewhat narrow doorways so getting that thing installed was a huge pain for them compared to a typical suburban basement installation. There were no complaints though, they removed a couple of doors to get the dryer where it needed to go and they did a great job of cleaning up after themselves. I'd happily recommend this company for plumbing or gas work. read more

Ronald came to remove my leaking dishwasher yesterday in Richmond, VA, He was courteous, thorough, and explained everything as did his work, He showed me the probable sources of the leaks and took photos which he shared with me. I felt very comfortable that he knew what he was doing. read more

Lowes sent this company to install a dishwasher and I kicked them out. Three "plumbers" arrived who were incapable of doing anything beyond connecting a water hose to a spicket.. They are professional con artists who refused to do the job without removing my copper plumbing and charging an extra $350 for the "plumbing update". Ironically, the "plumbers" had water drop tattoos on their face so they must really like their career!!! Still waiting on their boss Daeho D. Park aka "Steve" to return from lunch and return my call. DO NOT ALLOW IN YOUR HOUSE!!!! read more

Mega Plumbing - Electricians Near Me - Chantilly, Virginia

These guys are the contractors who install dishwashers for Lowes. They installed the dishwasher, left, and when I ran it, it leaked all over the floor. Not only did it leak, but upon inspecting the paperwork, I found out that they brought the wrong model....a cheaper version of what we paid for. Bait and switch! They are now telling me it will be a week before they can install the correct dishwasher. read more

This company damaged some lighting and has made promises to repair it - numerous attempts, several no-shows. Still have broken under-cabinet lighting. Horrible communications!!!!!! Do yourself a favor - DO NOT use this company. If you are buying appliance through anyone and they schedule this company to do the install - ask for a different contracted company because these folks are as fly by night as it gets! And when they damage your home - you will have to figure out how to either fix it yourself or pay to have someone else come in and repair their damage. We filed a complaint with the Better Business Bureau and are no looking to take legal action. Pathetic customer service. read more

Mega Plumbing came and did a dishwasher install. the crew of three guys worked like a well oiled machine and the install was completed in short order. they protected my floors and cleaned up nicely. read more

Very bad service and did know what they were doing. They keep said we had bad plumbing, charge me $450.00 and didn't fix the problem. They want to open the wall and re do the plumbing for $785.00. I didn't agree. The next day I had someone else come out and fixed the problem in 15 minutes. I would not recommend using this company. read more

Don't get me started. The Korean guy who delivered and installed my dishwasher was rude af used all of my paper towels and trash bags without my permission. read more

John delivered my new dishwasher and did a great job. Later my garbage disposal stopped working and I called, thinking it had something to do with the dishwasher install. John repaired it in minutes, showed me how to do it and charged nothing. He was pleasant, professional and did an excellent job. read more

I was a little worried reading reviews after my Lowe's order. But honestly, my experience was great. They arrived within the window, were very pleasant and cleaned up after. My main issues was actually at the Lowe's end (my order was delayed three times on their end). read more

Orgersed service thriugh Lowes. Company sent Daniel, who not only did not install dishwasher, he broke the garbagedispaosal and left. If Daniel is your installer, DO NOT DO IY. He could hardly get dishwasher into house, and absolutely had no desire to install it. Do not know whu he messed with the electrical disabling my disposal. Horrible read more

Mega plumbing installed dishwasher, install was excellent. I didn't like the fact that they left sawdust under the sink from drilling and a lot of water. They didn't tell me about it. If they would of told me I would of cleaned it up before I put supplies back under the kitchen sink. Some stuff for wet. read more

I ordered a new hybrid gas/electric range from Lowes and they arranged for Mega Plumbing to install it. When the installers arrived, they found that my 30 year old range had a substandard installation that would not pass current County code and that they could not install my new range. Even worse yet, they noticed that the opening in our granite countertop was not large enough in width to accommodate our new range, and the granite needed to be cut to enlarge the opening, Before departing, they told me that I needed to speak with Peter and provided his number. I thought to myself, "this is just great--after waiting a few days for my scheduled installation appointment, I have broken range that needs to be replaced, a brand new range sitting in my kitchen area and installers onsite telling me that they can't do the installation" (which I had already paid for with the range purchase). I called Peter that day on Friday at 4:45PM (thinking that I probably wouldn't be able to reach anyone on the phone). To my surprise, Peter politely answered his phone, asked me a few questions about my situation and said that he would try to help me. After confirming that they worked on Saturdays, I asked Peter if I could expect to hear from him the following day, Again, to my surprise, he said he thought that he would be able to get back to me that day -after making a few calls. Peter not only returned my call within a half hour, but then told me that he had arranged for specialists to come to my house the next morning to remove the old stove and cut the granite. Further, he said to call him when the first team had completed their work and that he would personally come to my place to complete the installation. The following day, the first team arrived early that morning-after calling to alert us of their impending arrival. They promptly removed the old range and competently cut and finished the granite countertop to the required dimensions of the new range-all while controlling the substantial dust generated by the saw. Before I could call Peter to alert him that the first team had completed their work, he called me to tell me he expected to arrive at my home in about 45 minutes. Right on schedule, he and an assistant arrived. They completed the remaining modifications in advance of installing the range. He took the time to ensure every detail of the necessary adjustments and installation were completed with professional care-all to my total satisfaction. Additionally, he patiently and competently answered numerous questions about details of the modifications and installation. Before leaving they thoroughly cleaned the work area. Peter was timely, competent, friendly and good to his word. I will be sure to call him for any future plumbing needs. I highly recommend him. Annandale, VA read more

DO NOT use this company. They installed a dishwasher and told me they needed to replace a leaky valve. I asked if they could try to tighten the packing nut on the valve to see if the leak would stop. He said 2 more times I needed a new valve at $150. I asked him again to tighten the valve and he repeated it would cost $150 to replace the valve. Finally, I said I would replace the valve. After he left I tighten the packing nut and the drip stopped. The garbage disposal stopped working right after he left and I found brand-new screws that were stopping it from turning. I can only guess he was pissed he did not get his unneeded $150 and wanted to scew me over. read more

I purchased a dishwasher through Lowes in Midlothian Virginia. I Had to wait almost 2 weeks for Mega plumbing to get an appt for install . Appt was supposed to be today November 19, 2022 between 12 and 3 pm . I work night shift a little over an hour out of town at the moment . After working all night I drove home early this morning in preparation to have the long awaited dishwasher installation. The service tech from Mega. Plumbing calls this morning before I ever get home and wants to know if he can come now ?? I told him I was not there yet but would be in 15 to 20 minutes. Keep in mind that my scheduled appt isn't for another 3 hours . He said he could not wait 15 minutes for me to get home and would have to come during our SCHEDULED APPOINTMENT TIME BETWEEN 12 and 3 PM today . I waited WITH NO SLEEP for this person TO COME BETWEEN 12 and 3 pm . No one called or showed up . I called the number back and he tells me he will be at my home between 430 and 6 pm ??? He shows up close to 6 pm and " finds a leak in the double valve " The only way to get my dishwasher installed today is if " I CASH APP OR ZELLE HIM $150 RIGHT NOW !!!" He said he would then go to lLowes to get the part and come back and install my washer . Otherwise, I will have to wait about a week to get it installed . I questioned why he wouldn't have equipment on his truck ? He said he didn't have it . There was no leak before with the other dishwasher , but suddenly he says there is one now ??? He said he could leave the dishwasher and I could get someone else to install after I've waited and driven over an hour to get here and waited ALL DAMN DAY !! I called him a liar to his face because that is what he is !!! He didn't want to do the job unless I sent him $150 ON CASH APP OR ZELLE . He called it Zillow . I asked him to call his manager. Of course , he was not able to get him on the phone . This guy who calls himself ALI is a liar . I called Lowes and they told me this is not how it should work . I was assured that a manger from Lowes will call me to get this straight and a refund for the installation that never happened.! This guy took advantage of me because I'm a woman . He thought I would send him the money!!! And when I didn't, he refused to install the dishwasher. There is nothing wrong with this valve , but if there was , I would be able to pay over the phone thru lowes with my original form of payment !!!! Not send this character the money , so he could pocket it !??? My dishwasher is sitting in my garage because this person refused to do the job unless I sent him $150 or gave him cash . He doesn't take a check or credit cards . The reason is because he s stealing money from the customers !! Don't use this company!! I'm sure he scams people out of money all the time ! He doesn't take credit cards , just cash app or Zelle . DESCRIPTION : this person was a younger male between 20"s and 30 ,slim Middle Eastern young man . Slender with dark short black hair and a big round black earring in his ear . He is a liar and a thief . I give Mega Plumbing ZERO STARS! read more

our technician was right on time and was very professional, knowledgeable, and friendly. He worked hard to do the somewhat difficult dishwasher installation, taking care to do it correctly. He also cleaned up after himself, which we really appreciated! read more

My mother purchased a Bosch dishwasher from Lowe's. Mega plumbing was installer sent to do install. Installer called and set up install, no problem there. Arrived on time. Was nice guy, pleasant, no problem there. But, the install is a different story, unfortunately. First time mom opened the dishwasher door all the way, it caught in a bind, a screw fell from somewhere, and the door bent. See pics below. The whole thing is obviously crooked. Tried calling Mega Plumbing to report the major problems but they don't answer the phone. Waiting now for Lowe's to replace and install another dishwasher....hopefully with another plumber. Also, when the installer left mom's, he requested that she do a review so..... read more

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