We had a very pleasant phone upgrade experience with Jorge. It was seamless. He was knowledgeable,…read moreoffered services without being pushy. Some things we needed, got and glad he mentioned them and declined what we didn't need. We live in Reston and earlier went to a location in Sterling. We left because of poor service. We avoided this location because of overall low review rating, which I think currently is inaccurate. We also found out this location is a Verizon corporate store vs. authorized dealer. I know we had an unexpected pleasant encounter with Jorge and hope others will too.

So pleased with the customer service we received from Caroline. Our case was complicated, switching…read morephones, transferring data, etc., but she was patient and helped us with our new iPhone and new plan. Will look for her next time we visit when we upgrade my son's phone. thank you Caroline for your expertise.

I was here at the Center for Innovative Technology for a training class that took place Feb 5th…read morethrough Feb 8th. The company that was providing the training is not located in this facility but leases the training room for specific classes. The building itself is absolutely beautiful. The technology? Not so much. Innovation. Not at all. Now I'm sure from all the security, like having to be buzzed in to the parking area, that there is great (and very cool) work being done in the tall building on the grounds by the companies housed there. However, there is a "public" space in the shorter building where companies rent out classrooms or the auditorium for events that is almost comical for how technologically backwards it is. The classroom we used was just a room with some generic table and chairs set up. The projector was on a cart in the middle of the tables with a big extension cord running along the floor from a wall outlet. To participate in the class, we had to bring our own laptops because the facility does not have computers in the classroom. We connected to the Internet through a very weak WiFi connection that was so slow it hampered our ability to perform the lab exercises that relied on that connection. We were each given a $10 coupon to use for lunch in the building's cafeteria which was not a good experience. We quickly learned to avoid anything other than the salad bar (which was actually not bad) and bottled soda/water. One day I made a mistake of grabbing a pre-made chicken salad sandwich to go with my salad. It had obviously been a leftover from a previous day as the top piece of bread was stale and the bottom piece was a mushy mess as it had absorbed all the moisture from the tomatoes. I noticed that no one from the big office building came there for lunch. Again, the facility is beautiful and might be nice to visit for a presentation in the auditorium but otherwise this facility really doesn't have much to recommend it.

In July of 2019, we moved to Baltimore's Federal Hill area. This was my first experience with inner…read morecity living and I truly loved it. One of the necessities of city living, is having some type of security system for your home. I researched several companies and decided upon a highly recommended one, in First Security. First we met the sales representative, Jeremy, who was quite knowledgable about his competition and of course his company. He shared the differences First Security offered and every one of his points of contention were quite valid. I believed his straight forwardness and honest approach and agreed to utilize their services. Now the installation. Larry Conner was their man. This man had so much knowledge about his company, the alarm company they work with and every little detail one could ever ask for. He had the entire system set up in about an hour and completely covered every detail of their system. I was totally able to turn off, or turn on any part of their alarm from anywhere in the world. That was truly a feature we just loved. In early December we returned to our home, to find we had no heat in the upstairs of our home. Since the entire heating system had just been installed, we were totally baffled why this was happening. Was it our alarm installation? Did the installation effect the heating system? We called Larry to discuss the situation. He agreed to come back to the house to check out his installation and to be sure it wasn't caused by him. In an extremely professional manner, Larry explained why it couldn't be caused by the new security installation. He was so concerned that we didn't have heat, he called us at least 4-5 times during the week to see if we found the cause. That was far beyond his job description, but we truly appreciated his concern. We finally discovered by an electrician, that the wiring for our upstairs heating system was done incorrectly and the original gentleman who installed it, came back to repair the problem. Everything ended well, but we were totally taken back by the concern of First Security, We strongly recommend using their services. Totally first class in every way.

I have now worked with 1st security for both on my homes. The staff really work hard to make sure…read morethat you are totally satisfied with your install, as well as troubleshooting or addressing anything that comes up along the way. For me it's those two things that really stand out. Customer service and "it just works." In terms of customer service, it's hard to do better. The company's response time to questions is very fast. That's pretty much what you want. As for "it just works," the Alarm.Com system and equipment they are a dealer for really gives you peace of mind. It's actually secure. I could not be more pleased to work with and recommend the company.

Mike with Saratoga is phenomenal. I have had this since last October and it does everything I want…read moreit to and more. We have had only one small issue with it. I didn't even know about it. Mike actually called me to tell me and came over the same day to fix it. I have been able to reach him whenever I had a question. His prices are very reasonable. Best of all I don't deal with any buffering while I'm using the Internet or my husband is watching tv. There have been times when we have had four people in the house with us all on the Internet or tv and we haven't had any issues at all. I would definitely give him a call and see for yourself.

Mike is incredibly efficient and will hook you up with internet speeds that are usually only…read moreobtainable with cable. I live out in the countryside which I love but never have had high speed internet. With Saratoga ISP I now get to enjoy both. Exceptional customer service !

Bruce was great from the very beginning! He was quick to respond to my inquiry. He tried to help me…read moreover the phone right away in case it was something simple. When it turned out to be more, he came to my house to diagnose the issue. When it was found to be more than he could fix quickly in-site, he took my laptop with him to repair. He kept me updated along the way and made me feel very comfortable. In our initial conversation he told me, "I respect your data and will make sure to keep it in tact", this was what solidified my decision to use him. The repair was secondary, recovering my data was my top priority- and he did just that!! My laptop is back up and running and all my data has been restored. Thank you, a million times, THANK YOU, Bruce!!

For 20 years, I have relied on Bruce's expertise and experience to bail me out of software troubles…read moreand to repair/replace my computers. In addition, his advice on hardware and software purchases has been spot on. He is amazing!

As our business at Social Driver grew in size, we needed an Internet service that was scalable…read more Allied Telecom provided us with the dedicated Internet speeds our business needed as we increased in size.

My Employer decided to make the switch from analog to a cloud-based telephone service. I wasn't too…read morethrilled because I was going to be the one to take the lead on this project, with all I currently have going on. The allied team made the switchover effortless; providing one on one training, speaking with staff and being available to assist with any questions I presented. We are about two months into the switch and it has been WONDERFUL!!!