When we arrived to check in with our two children, the staff apologized for having no more rooms with two double beds and upgraded us to a beautiful suite!! Staff was courteous and went out of their way to be helpful, down to opening the door for us as we came and went with a stroller, helping with bags, and even correcting the bill right away when the computer charged us the suite rate. Walking distance to Georgetown, GWU/Foggy Bottom and metro. Valet parking included taking the car in and out multiple times per day. The AAA package included a deluxe room, parking and internet. Could not recommend this hotel enough! read more

Due to the blizzard in DC this past weekend, my job got special rates with several hotels for staff to book rooms. My co-worker and I choose this hotel from 1/24/16-1/25/16, and we both completely regret the choice. The check-in process was the worst customer service experience we both have ever had thanks to Charos (sp) and Chris at the front desk. After walking through the doors, we were both greeted with frowns from both Charos and Chris. Their demeanor showed that they clearly weren't pleased with assisting us. They assigned us to room on the second floor, and when we got up there the door was open, the neighbor next door was blasting his music, and the room had only one bed. We then went back down stairs to ask to be assigned a different room. When we told Charos the issues we were having she told us in the nastiest tone "that's impossible for the door to be open, and I highly doubt it was open" several times as if to suggest we were lying. While this exchange was happening her co-worker Chris proceeded to roll his eyes and walk away while laughing. Then she asked him to go look check out the room to see if our report was accurate. After we got the new key we decided to drop our stuff off, and try to speak to a manager about their disgusting behavior. When I went back to the front desk I asked to speak to the manager on duty, and Charos stated "I'm the manager on duty today, how can I help you?" I wanted no further interaction with her due to her continued rudeness, so I asked to then speak to her manager to which she callously replied "what's the problem ma'am, what issues are you having"? I replied saying "you are actually the problem we need to report, as you and your co-worker have been unnecessarily rude to us, and we don't appreciate you trying to make it seem like we were lying". At this point her co-worker Chris again started to laugh. And she replied in a very aggressive and borderline threatening manner "ma'am I've think you need to be more honest", "I didn't call you a liar, and that was another person from GW that was making that noise". I was appalled at her statement, and she continued with "I apologize for any issues you've had". This level of unprofessionalism was a complete shock to me, not only was we disgusted, but we felt degraded as well. That was by far the worst apology I've ever received, and we still haven't been able to speak to another manager. The icing on the cake was after we settled in our room, someone came by opened the door, and closed it when I called out hello. I then opened the door and looked around the hall to see a staff member opening and closing all the doors. Please tell your guests in the future that you have staff checking the doors in the mornings. I guess two tired, overworked nurses, who have been stuck at the hospital all weekend working to save lives aren't the type of customers they may be use to, but we didn't deserve to be treated the way they treated us. It was humiliating, and absolutely degrading. If we weren't so exhausted we would have most certainly left and went somewhere else. read more

Overall a very good experience. From the minute we walked in, we were greeted by friendly faces and a gorgeous interior. Our room had the perfect mix of being modern yet feeling classic at the same time. It was very spacious in the room and had great facilities. Not to mention it was in a great location that was the perfect distance from restaurants, the metro stop, GW university, and the national mall. Highly recommend. read more

This is the second time I stayed at this hotel. The staff is very friendly and the rooms are very large and nice. The location is convenient to both my work and lots of dinning options. Thanks for another nice stay. read more

We loved our stay here! Everything was clean, up to date and the style and decor was lovely! Perfectly situated between Georgetown and the center of NW DC with easy access to everything. The restaurant was delicious as well. A great price for everything you get! Will definitely stay here again! read more

We stayed here in March for 3 nights. The hotel we gave 4 stars. The restaurant we gave 2 stars. The bar we gave 3 stars. I specifically called in and asked for a rollaway bed for our room for our young daughter. They said no problem. When we walked into the room, wasn't in there. Had to call. No one knew up from down. It was late, we all wanted to go to bed. Took about 30 minutes and the one they bring is blows up with a pump. Problem is, every time my daughter moves in her sleep, there's this crinkling noise of the plastic of the blow up mattress under the bottom sheet. read more

Very nice business hotel. European style service. Just did 3 nights. Lovely room, very clean. A bit on the pricey side, but wonderfully convenient to what I was doing. read more

My husband and I were recently married at St. Paul's Parish on K St., about a block from The Melrose Hotel. We reserved a block of rooms at The Melrose for our guests, and because my husband and I are not from DC, for us, our families, and the bridal party. We couldn't have been more happy with The Melrose. When we checked in we had a lot of luggage because we were staying for the weekend, and in addition to our regular clothing, we had our attire for the wedding as well as various odds and ends - favors, the guestbook, a card box, etc. The valet was very helpful and patient. We also asked the valet to bring around and then later park our car at least more than twice each day because we were running pre-wedding errands. Again, the valet was very helpful and patient. The hotel itself was renovated within the last year and was very clean. Many of our guests commented on convenient location, the large and clean rooms, and the reasonable price the hotel extended to our guests. Some hotels will not extend the block-rate to wedding guests once all of the rooms within the reservation that was initially made are taken. The Melrose extended the reduced to rate to all of our guests even though we exceeded the number of rooms in the block. We would absolutely stay here again, and highly recommend The Melrose for special events. read more

Really fancy lobby gives a false expectation for the rest of your stay, cheap linens and weird modern art prints. Our room overlooked an ally and a brick building, which was extremely outputting in one of the most scenic cities in the world. No continental or even muffins served, and possibly the most embarrassing thing? In this day and age, what hotel doesn't have free wifi? I guess for a bed in dc, the price wasn't bad (80/night) but to me it seemed a bit disappointing. read more

What an outstanding stay-cation! In the past we've stayed at the Willard or W (for 4-5 times the cost) but the Melrose is, far and away, the more luxurious experience. The service is outstanding and after I mentioned my husband's birthday as the reason for our stay, the hotel upgraded us to a luxe suite and later sent a complimentary bottle of champagne to the room that evening. We had well-made cocktails in the bar before heading to dinner at Marcel's across the street (also fabulous and a commute of 30 feet) and indulged fresh croissants and espresso in bed for breakfast. From doorman to concierge, every staff member was gracious and friendly. The Melrose was such a treat and we intend to be back soon. read more

Everything in this hotel is nice and well designed. The food is a little better than hotel food. my problem comes with service. Everything I've experienced here is done at about 90%. So it's not enough to ruin your experience, but just enough to be slightly annoying, after all we are paying a premium. Here is my lil annoying list....... no ice machine you have to order it thru the front desk (they took my order and forgot to bring it) , website says the bar closes at 11:30 (bar closed at 11 , when I walked up at 11:05 no apologies or drinks) , and security /front door man at around 10 smoking in front of the building. I have a few more small things but they are definitely too small to mention. like I said not enough to ruin your trip, just annoying. read more

This hotel was nice, but I definitely wouldn't consider it "luxury". We got in around 9p, the front desk staff was super friendly and the room was fine. I honestly was expecting the room to be nicer because of the amount we were paying for one night, but I also understand it's the city so everything is overpriced anyway (rooms elsewhere would have cost us $600+ for one night). I went down to the fitness center around 5:30a and there was some type of machine plugged in right in front of it (looked to be an air scrubber or something). The equipment in the fitness center wasn't in great condition -- the cable machine attachments were nowhere to be found, one of the treadmills was missing the buttons to actually change the speed so it wasn't usable. It was about a 15 minute walk to the main shopping area in Georgetown and about a 45 minute walk to the main touristy sites in DC (White House, most museums, monuments, etc.) so the location was great. Overall, it wasn't bad, just not what I was expecting when I booked a room for $360 in a "luxury" downtown hotel and I wasn't wowed by it. read more

Beautiful hotel with very friendly staff. Great place to stay for either business or vacation. Walking distance to most historical sites. Food was worth staying in for dinner, despite many delicious restaurants in the Georgetown area. read more

Couldn't have imagined a better place. The perfect weekend. Recently (4/18/15) took a trip to Washington DC as a weekend getaway. More than a weekend getaway really as I proposed to my then girlfriend the day before. I found the hotel online on a ranking of best hotels in DC. It was affordable and looked great in the pictures. When they sent an email asking if I had any special requests or caveats, I wrote back mentioning that I was looking forward to the stay and only asked that they did not change the rooms and downgrade us for whatever reason to a two bed room, unless of course my girlfriend rejected my proposal! Luckily for me she said yes! And luckily for me the Melrose Georgetown BLEW US AWAY! Not only did they ensure we got the suite style we wanted, we got the best room in the house top floor facing the street. They left out Perseco and chocolate covered strawberries with a personalized note congratulating us on our engagement. We were even congratulated when checking in. The staff were courteous and attentive, the hotel room was immaculate and beautiful, the style of the hotel is incredible and trendy, the food at the restaurant was great (breakfast only) and the location was a quick walk to the subway station. My fiance and I had the best weekend in our lives, and albeit a short stay, the Melrose Hotel contributed to giving us memories that will last us a lifetime. We are even talking about painting the living room of our new home in the same color palette as the lobby! Thank you immensely Melrose Hotel! EXTREMELY happy customer! Telling everyone about you guys in NYC. read more

Place is clean and staff was okay. The price is too high for the quality that you get.

We stayed here for an overnight visit for my wife's birthday. The staff went over the top to accommodate our every wish. Even going so far as to provide flowers and sprinkle rose petals in the room. The room was spacious and the price was less than some of the other hotels in the area. I could sit here and explain everything that was right with the room, but why waste time, when the staff is this hotel's hidden jewel. From the front desk to the valet drivers everyone was beyond nice! We will be staying again!!! Thanks Katherine at the front desk for the wonderful heartfelt birthday card left in the room. You guys sure know how to make a guy look good. read more

Super spacious rooms. Friendly staff. Great location. I hold every other hotel to this standard since my visit. I loved the interior decor of the lobby and my hotel room. I felt like a queen in my luxurious room and wished I could have stayed longer. I also loved that it's near the Foggy Bottom Metro station, plenty of great restaurants, and Trader Joe's. read more

Named my price on Priceline.com and got a room at the Melrose for a very inexpensive rate. The location was within walking distance to both Georgetown and Dupont Circle. They bumped us up to a very spacious suite. The room was clean and the deco was average. The shower fixtures could stand to be replaced. My only downer for this hotel is the ridiculous rate for overnight parking. After tax, it was $38, which is about half what I paid for the room! read more

It was an "ok" hotel. I did not book this hotel, the organization I was presenting for booked it, I mention that because I did not pay for it. The restaurant was hosting a party and was not open (no sign anywhere to tell you this) and a limited menu was offered at the bar. The bartender was very nice (he gets a star) but the burger and fries were stale and meat looked like it had been prepared hours before and then reheated. I arrived early, room was not ready, but they stored my luggage (that gets another star) and the check in lady was very nice as well (I combined this with the other star for luggage). I go out for the day and come back to check in... the room smelled old, stains on the carpet and on the walls. It was "clean" but the stains just made it feel so dingy. The kicker is the hair on my sheets! I just took the sheet off and used the comforter. Again, I did not complain... I was only here one night (praise God). My last star goes to the hair dryer, and toiletries. Lotion, shampoo and plenty of shower and body wash. This place could be so much nicer. I wouldn't stay on my own. read more

Nice enough, well priced, spacious room, good location. Nothing spectacular but I truly don't have a complaint either. I would return with no qualms, but I wouldn't go out of my way to do so. I'll just keep shopping around for a four star or higher with the best price. read more

After speaking to management, I was offered another night. I just came back and the service was much better. I am not sure this is because of my complaints but I will take it. I think that the key part of this hotel is that its so close to Georgetown and metro stops. I was able to walk around and enjoy the local shops and restaurants. Would I go back? Maybe. read more

If I could give this hotel a 10 star rating I would. When we arrived, we were very impressed with the lobby and the way it was decorated. Very cozy, very inviting. The woman (Mia) who checked us in was wonderful and really made our stay nice by upgrading our room. We headed to Tony and Joe's for dinner and had a wonderful time and then headed back to the hotel. We decided to have a nightcap and hung out at the bar for a while. We had so much fun and Matt our bartender, was top notch. The drinks were amazing and creative. Off to bed to our suite and slept soundly. We will definitely be back! read more

Beautiful hotel- huge, uniquely decorated rooms and super friendly staff. Expensive, but in line with DC prices. However, watch your bill- I was charged for a $9.00 bottle of water from the honor bar that I never touched!! read more

Ended up getting stuck in DC due to a missed flight. Exhausted, found this hotel on HotelsTonight for $99 and was more than happy with my stay. The hotel staff was very friendly and more than helpful. Room size was great, modern, and comfortable. Looked like a great area even though I was unable to explore it. I would definitely recommend! read more

Had a great week- long stay at the Melrose. Less than 10 minutes walk to the metro got us to the mall in less than 20 minutes total. Ten minutes walk to the shops and restaurants of Georgetown. The hotel's restaurant ( pricey but very good) was delicious.Happy hour at the bar was appreciated. Rooms were spacious and comfortable and neutrally appointed. Service was superb throughout, mostly from La Tonya at the front desk whom we adored. Would 100% consider this hotel again for a stay in DC. read more

Stayed here on our visit to DC. Very clean and comfortable. The staff was great and they made our stay a very enjoyable experience. Don't usually eat at the hotel restaurant but we did here and it was fabulous. Hotel was conveniently located a short walk to Georgetown in one direction and the White House in the other. Will definitely stay again on our return visit. read more

First time in D.C and absolutely loved this hotel. I got a great last minute deal on their website and when checking in I asked if they did any kind of a military promotion and they upgrade me to a suite! Such a beautiful room. And to make things better, Latonya at the front check in desk was so amazing! She made me feel so welcome and talked to us as if she knew us. Only about .8 miles from the White House, 1 mile to the Lincoln memorial, shopping nearby, as well as many national memorials and museums within the mile. National mall is close as well. Valet parking is quite pricey for one night, (48$) but you can come and go as you please and they are very quick to get you your vehicle. I will definitely be returning in the near future! read more

If I could live here, I would. We went for Halloween weekend and to watch the Red Bulls in DC. The hotel was amazing, the staff was amazing, the time was amazing. The room is spacious and immaculate, coming from a neat-freak. The hotel breakfast is not included, but it is delicious. The bar is nice, although we didn't get a chance to go there. The parking is a downfall, its about 20-25 per night, more if you want valet. The closets are really spacious and the bathroom as well. I am well traveled, I have stayed at many hotels and the Melrose Georgetown is hands down, my favorite! read more

Room service doesn't answer. Possibly worst WiFi I've ever encountered in a hotel. If you are trying to grab a bite and wrap up the day's business, this isn't the place to stay. read more

Great location, about equidistant bw Georgetown and the Whitehouse! Restaurants and a metro station are within close waking distance. Spacious rooms and extra friendly staff!! read more

Clean and spacious king sz room. Service was exceptional. Convenient location in Georgetown. Breakfast was not good at all. Pretty dining room, but food was overpriced and poorly executed. read more

Fantastic service, friendly staff, beautiful decor, clean well equipped rooms, free wifi, convenient, restaurant and bar onsite. The hotel name implies that it's in Georgetown. It not in the heart of Georgetown--more like Foggy Bottom. read more

I wasn't sure what to expect since this is a boutique hotel, but it blew me away! I thought it was so beautifully decorated (gray tones, trendy but classy), the staff were outstanding, the room was very spacious (king, 829), the restaurant was delicious (I got a spaghetti squash dish...twice), and it's a 5 min walk to Georgetown or the metro. At first I was disappointed there was no coffee maker in the room, but they had a wonderful complimentary coffee/tea setup in the lobby each morning (Better quality, more options, and real milk/cream are huge advantages over in-room coffee!). Oh - and Moulton Brown products, another plus. Well done Melrose!! read more

What a great hotel. I had been in town for a conference at another hotel, a pricier hotel and I enjoyed the Melrose more. It was a little smaller, well decorated with a friendly staff and the room was unique and cozy. I love the Molton Brown bath products and the Bluetooth clock bar. If when the moderator of the hotel reads this they could let me know the brand for the Bluetooth radio clock I would be so grateful. Anyway, I enjoyed my stay very much. Thank you. read more

We couldn't have been happier with the service at this hotel. A few days prior to our arrival I called to ask if early check in was a possibility. The nicest person on the other line promised that if a room was available we would be able to check in. This is exactly what happened and we were so grateful. The front desk was attentive and friendly. The accommodations were spacious and clean. The doormen were polite and helpful. I loved the feel of the entire hotel. It's in a great location (walking distance to Kennedy Center) and for a very reasonable price. We were not impressed with the bus tour company (Big Bus Tours) they promote. But that has nothing to do with the hotel's service. I highly recommend staying here! read more

Absolutely loved my stay at the Melrose hotel! The staff was beyond nice, always being extremely accommodating to my families needs. We asked to check in at 9 am due to our flight from California landing early, and they were beyond willing to do it. Our favorite front desk man was Ikeem (sorry if it's misspelled) who was absolutely fabulous. He directed us to the White House and always had a smile on his face whenever we needed assistance! Will be coming back to this hotel! read more

Great hotel in a wonderful location. The staff was attentive and courteous. A big shout out to the bartenders!! They were fun and a great source of information on DC. We so appreciated the hot cocoa, cookies, candy canes during Christmas Eve...they made our stay special. We wish them the very best in 2017!! read more

I think 3 star is appropriate. Your average hotel. Not the best, and not the worst. Came here for a work meeting. They are sold out so not much option when it comes to room choice. Surprised that they still charge for internet - this is year 2012! Also surprised to find that they are doing some serious remodeling downstairs. Room service staff is helpful though. read more

This was a great find for our family of 4. It was walking distance from the Metro (Foggy Bottom station) and close to some really good shopping. Georgetown cupcakes is down the street! Yum! It had a wonderful European feel to it and was clean and comfortable. The small fridge was a plus to store our leftovers. It had it's own little gym down stairs, although we didn't use it, we went inside and poked around. The lobby has 2 computers that you are able to use and a large screen TV which was great for watching parts of the Olympics. The staff was courteous and helpful. They let us store our luggage the day we were leaving because we were leaving later but had to check out well before. Although I didn't access it, the bar in the front lobby usually had several people hanging out and having a good time. I would definitely stay here again and recommend it to friends and family. read more

What a find. Very nice room. Great location. Excellent dining. Friendly and efficient staff. Got smoking deal on Haywire. Walking distance to Georgetown. We will be back. read more