No car available when I got there (i had a reservation). Waited an hour…read more When I returned the car (a day early) got no confirmation. They said I'd get an email. Which never came. Then the bill! $629 instead of the $259 they promised! Scam artists.

Got into Detroit at midnight and all rentals were booked due to hurricane Harvey. Tried Executive…read moreCar/ Priceless rental and Peter was able to upgrade my vehicle and get out quickly. If you are in the Detroit area, forget all the others and go with Executive Car rental.

If anyone leaves this hertz under 5 stars they most likely are the reason for the mess up. The…read moreworkers are great and underpaid.

Good afternoon the problem I had in fort lauderdale florida Oct 17 2025 was i picked out a car…read moremonths prior get there, me and my girlfriend. They say, pick any car, because I am gold getting the car ,so I was like ok cool so I pick the car soon when it was time to leave, they told me this car was registered to someone else twice. I had to go through that third time. They told me I had to put down a down payment. I remind you something. They should've told me before. I even got the car or even walked in the door not when it was about time for me to go. So my reviewNever do that again ended up going to enterprise this Willie J Mason

I was a definite bait and switch. I reserved an SUV online and received a sedan.It was still a…read moredecent value compared to what was available. You pay like a small estimate online in advance. When you arrive they hit you with several fees $15.00 per day for using your own insurance and a $30 miscellaneous fee. Mine averaged out to about $40 a day. There is a separate $500 hold placed on your credit card but that was released pretty quickly in my case when I returned the vehicle. If it seems too good to be true it probably is.

Predatory practices around required insurance…read more People were nice, but policies are awful We ended up taking a 2 hour Lyft instead Don't do it.

First of all, I never write reviews but this was very warranted. I rented a car and upgraded to…read moreluxury vehicle : once driving the vehicle the check engine collant light came on a few times. To be safe and not damage the car : I called the Enterprise by my Dads place where I was staying. They immediately put me in a car, later that day when we found out the luxury car needed to be taken to the dealer, Marquis at the Royal Oak office put me a very nice new car. He also was so professional, kind and hardworking. Upon changing my reservation & returning my car to DTW a few days early as had to get back home for a work project : was presented a bill that hadn't been adjusted yet. Mike took the lead and was kind, professional and apologetic to my situation. I wasn't looking for sympathy: life happens, it's how we you react to the events that define who you are. Mike offered a very generous discount for my inconvenience and I accepted. He told me he'd take care of it as I was trying to catch the shuttle (which they have a ton of so rides to and from DTW were super quick). This morning I had call from David the store manager who wanted to make sure I was happy with my experience. The level of professional service, kind demeanor and above & beyond good humans (even the young lady who checked my car in) at every turn made this an experience I won't forget. Remember you get more bees with honey. The way the whole Enterprise team handled this very little hiccup makes them the sweetest in my book!

There's a reason I've been using Enterprise as my go-to company for renting cars when I travel…read more This location is a great example of why. Walking into the office, the gentleman who was taking care of someone else let us all know what line to go to. He announced it loud and clear, which is great for older folks like me too. He was also very fast and knowledgeable getting my paperwork filled out and I was outside talking to another very fast and professional gentleman who let me pick the car I wanted. I was thrilled to get a Camry as I have two at home and know how to use their features while driving. The car was great, clean and easy to drive. Our visit to the Detroit area was terrific and getting the car so quickly without a long wait at the airport just made it even better. Thanks Enterprise!

It's a great airport, comfortable, with interesting shops. We always take a car service so I don't…read moreknow the parking situation.

I would highly recommend DTW Detroit Airport Car for your transportation needs. Don't let the name…read morefool you into just airport service, they offer more. I had to return to Michigan for a funeral and was looking for two SUVs to transport my family throughout the day. DTW Detroit Airport Car was the first to respond, the least expensive - several hundreds less, and the most communicative through Yelp, text, email or phone. The drivers were great, professional and helped our family in a time of need. Next time I need vehicle transportation while in Michigan, I would contact them first!

The best part of my Alamo experience at DTW this morning was my interaction with the agent,…read moreValerie. She was professional, efficient, and expedited my rental car transaction. The best thing I noticed was her infectious personality. She is a great ambassador for customer service for Alamo. The industry needs more people like Valerie.

Had a great experience in June 2025. While the airport is a bit clumsy to get to the rental busses…read morewith luggage, once getting there, it was super simple. Easy ride about a mile down the road. Had a short wait to be assigned my luxury rental. It was clean and in good condition. Drop off was a breeze as was the bus ride back to the airport

Can't get off the property. We just got our car, and they can't seem to find the information to let…read moreus drive away. Talking back-and-forth via walkie-talkie, probably gonna have to go back to the office. Very dysfunctional here.

I had a horrible experience and I would not recommend this location…read more I booked my reservation on May 1, 2026, but when I arrived, I had to wait in line for over an hour. After finally reaching the counter, I was told there were no cars available and that my only option was to take a truck. As my partner and I were trying to decide what to do, the manager assisting us, Ahmen A., told us to "hurry up" because other people were waiting in line. That was incredibly frustrating, especially after we had already waited more than an hour ourselves. At no point did I feel respected or valued as a customer. Reserving a vehicle weeks in advance should mean something, and the way this situation was handled was unprofessional and dismissive. I will never book with this location again and would not recommend it to others.

It took longer to process our rental car reservation than our actual flight. Avoid at all costs…read more Some in line with us had their reservations cancelled because they expired during the time they stood in line to be processed. A complete $hit show. The agents focus on Budget customers and ignore Avis clients. I phoned customer service during our wait and people became impatient and began to ask questions, why are you only servicing Budget and not Avis ? Why are the agents leaving, the agent on the phone heard all of it and only had the ability to answer, I'm sorry for your inconvenience". It took two hours to get our car and we had no time to familiarize ourselves with car, we had minutes to leave the lot or our reservation would be in peril again. All of this is a recipe for disaster. Just found out that we were double billed for our rental ! They must have made a killing if they did that to everyone yesterday ! The charges are pending so we can't have them corrected until after they take our money. Every agent needed manager assistance for each transaction and each rental process took one to two hours !

I was super happy with the service that I received at Avis on Middbelt and Vanborn. Frank was…read moreexceptional. We had some concerns renting from the airport but this location made up for the trouble that we experienced. I plan to rent all my cars from this location moving forward.

Dropped off our one way rental here at the Detroit Metropolitan Airport and it went smooth and…read morequick. The staff was very friendly and checked us in quickly and got us on the shuttle to our terminal.

They went above and beyond to take care of me today. This will be my go to location from now on and…read moreI'll tell my friends and family. Wow! So wonderful