Helpful, respectful associates. Good, reliable products. Tidy store compared to others.read more

Friendly employees. Lady helped me with my stuff I the cart even though I was at self check out. In…read moremy way outa guy said kindly thanks for coming in today as if he truly meant it!! I found a good deal on a step ladder, a tote, and a welcome Mat from Xmas that was $29 marked down to $7!! Score!

Call needing small motor part and said where on the way there would be there right at closing. 2…read moreminutes late, closed any way.

Best store for DIY'ers! Hands down, bar none! But always remember, "Take the old part with you!"read more

I bought a trimmer May 2025, it stopped working this morning, May 2026. Took it back to Ace, knew I…read morewas going to have some issues about fixing or returning it. Nope, Bob took it back, replaced it and I was on my way. I think I'll be shopping at ace from now on. Thanks Bob!

I would not purchase from this establishment. My first time experience was degrading. When I…read morecalled inquiring about Delta vanity and roman tub facets the receptionist assumed that was not a plumber. She immediately start correcting my verbiage when she knew what I was talking about. I told her that I would come to review some of the facets that were available. She told me that I had to have an appointment to visit there show room. Which she said was not open. She also told me that I had to work through a plumber to visit and purchase items. I told here that I was a license plumber and thanked her for her candor. She hurried off the phone. I guess with an area code of 630 she assumed that I was not a plumber. Or that my articulation with words was not welcomed by her. I was left with the feeling that this southern Illinois plumbing establishment is not people friendly.

Well stocked shelves with good prices. Convenient location for the area, I always tell folks…read moreabout the Big R .

The store manager [don't know her name we will refer to her as DEI] is MOST DEFINITELY a DEI hire…read moreshe knows nothing about customer service or how to handle customer SATISFACTION situation. She has that I am a "BIG SHOT" attitude that I saw when she first walked up to me. This job has her so far up from everyone else it literally STINKS like her. I knew at that point I was going to get no satisfaction. The DEI hire [don't know her name so we will just call her DEI] has a job that she has no business being there. I have a BRAND NEW mower with 9 hours that has been sitting there for 31 days and no parts have yet been ordered for it. The technician does not know that much about mowers I can tell being a Journeyman mechanic for 34 years as he tried to shoot some bull at me about the problem and I told him I am not you normal uneducated person. He is trying to tell me the forward and reverse arms are worn out from using them to get on & off the tractor. REALLY !!!! worn out with 9 hours on it? I asked him DO YOU BELIEVE THAT STORY and he stated that is what he is told. Talked to 5 other facilities that repair these mowers and one technician started LAUGHING. I ask him so the mower has been sitting in your store for months or days and the fault could have occured right in your store but you are blaming me. The technician has NO IDEA or even HOW to fix this MADE UP bull%$#@ problem he invented because he does not really know what is wrong. The first time it was explained to me it was rubbing on the frame then it got moved to being my fault for using the arms to pull up on the tractor [which I never did] it was something he made up because he does not know why the right side of the mower moves slower on the right than left side. When DEI [manager] took me to the back to talk about it and this technician came up with the fairy tale pulling on the arm bull%$#@ I told him I have been working on cars for over 55 years he will have to do better than that. It was at this point DEI jumped in and started acting like a 3rd grader swinging her POSITION around. I stated to her if I was the owner I would FIRE you at that point she told me to get out of the store. There was a big hulk like thing in the back and her came up to me got in my face like he was going to throw me out. I told him you lay one hand on me and I will own every mower in this store. So I left 15 minutes later I get a call from a police officer wanting to get my approval to repair the mower. REALLY what does a police office have to do with getting my mower fixed that has been there for almost 40 days. They had the approval or I would have never called them to come and get it to fix it. IF IT IS UNDER WARRANTY WHY DO I HAVE TO GIVE AN APPROVAL?? and why does a police officer have to get involve? THIS IS HOW STUPID THIS SOUNDS YOU BUY A BRAND NEW CAR FROM A DEALER TAKE IN FOR WARRANTY WORK BUT THEY HAVE A COP CALL YOU TO GET YOUR APPROVAL FOR A REPAIR THEY NEED NO APPROVAL FOR THE OWNER FOR AS LONG AS IT IS UNDER WARRANTY Taking the mower to another shop so they can PROPERLY DIAGNOSE the problem and where there will be a technician who knows about mowers and can repair them

Home Depot is my place to go for many things. What will always bring me to Home Depot is the Behr…read morePaint. I went in on Thursday and was told the paint I needed could be prepared and picked up the next day. Great! I showed up the next day to find out that nothing was prepared. Bummer! However, the employee working when I went back got all of my paint needs taken care of with a quickness. Thank you!

I'm giving this Home Depot 1 star only because you have to!…read more My daughter in law's grandmother ordered her a new dishwasher with a $300 installation fee (because she is a stay at home mom with 8 kids) The delivery driver arrived with a 2nd delivery person. Neither man could speak clear English. The had a HEAVY Dominican accent. And when we said we couldn't understand what they were saying they just spoke louder!! They proceeded to come in to the kitchen, go under the sink cabinet and literally throw her items across the kitchen floor. Then unscrewed the old dishwasher, pulled it out and said something about the electrical outlet. We have no way idea what was being said. The pushed it back in. Screwed it in place and left. Her grandmother had to call and reschedule someone to come back out 3 days later to either explain or install. We will see. Awful service. Horrible energy from the 2 workers! I'm not sure how they are still working there!!

Great place to shop!! amazing customer service, a very nice young man named dylan helped me out,…read morehelped me find everything i needed, spent 20 minutes helping me and answering all my questions very appreciative of his help. Great customer service will be visiting again

Very helpful, great customer care, small delivery available. Kinds store that helps without…read morequestion. My thanks to Lumber store.

I buy all my paints, electric supplies, get glasses cut, yard supplies but today they went beyond…read moreto put together a mop fir me both my brother and I have college degrees couldn't do it Tim put it together. Thank you all for the great services of paint matching and now put a mop together. Blessings Linda Humphries

You want it, they've got it! Friendly and helpful staff. Great hometown hardware store!read more