I came in for a haircut upstairs and on the way down couldn't resist taking in the beautiful…read moreclassic car. The owner came over and generously opened its hood and let me sit in it. The natural conversation turned to clothing, and Larry really was great. I had never heard of the Calder Caramel shirts and he spent time to educate me about the best colors for my skin type, the brand, etc. The shirts are not cheap, but neither am I, but still I decided to wait. He was not only accepting of that, but almost encouraging of it. But after leaving I turned around and went back in to buy the shirt. He had just closed the store, but opened the door and let me in to buy the shirt. He repeated if I have any troubles with it then do not hesitate to return it. I love the shirt, the service this store offers, and mostly the genuine and personable nature of these good folks. I will be back for more!

McCauslands at Tacoma mall is definitely a text book example of how "the employee maketh the…read morecompany"... Larry is the best asset of this business with almost 5 decades to his credit at the same location (46yrs to be exact) I've been shopping here for some of the momentous occasions in my life and the outfits, tailoring and quality are impressive. Currently I'm getting a wedding suit made through them (with a Co. in Montreal, CN) and it's been exciting. A must call on Larry !

The tailor was exceptional and did a rush job for me same day. It saved our butts…read more Your security guard provided phenomenal service and excellence. While significantly understaffed your security guard was able to measure my son's dress shirt size with ease and confidence. She measured him at the front of the store next to the doors and we were able to get quicker check out because of it. She was 100% correct on his size and showed knowledge and skills of not only a security guard but also a sales associate. I was very impressed and think she needs praise and reward for being a true team player and doing beyond her job scope to ensure we had a successful experience. Her name is "Sorahya". Please acknowledge her

I am absolutely DONE with K&G. I purchased TWO suits here at…read morefull price, jackets and slacks separately, and somehow nearly every part of the experience went wrong. The tailor continually ignored me when I tried to communicate with him. At checkout, a woman who told me she'd worked there for over 20 YEARS said she didn't want to become a manager because of how badly corporate treats its employees and how little they feel anyone cares about them. K&G corporate--you might want to pay attention to that. I was told my alterations would be finished the following Friday. I showed up and suddenly the tag said Tuesday, making the turnaround roughly TWO WEEKS. Because of my work schedule, I couldn't return until the next Friday, immediately before the event I needed the suit for. Then came the part that absolutely blew my mind. THEY LEFT THE GIANT BEIGE MAGNETIC SECURITY TAG ON MY ALTERED SLACKS. I didn't discover it until the day of my event. I had to spend the ENTIRE EVENT trying to hide this thing so nobody would think I'd stolen my own suit. Something I was supposed to enjoy became a day of being self-conscious and paranoid because of K&G's incompetence. But mistakes happen. What REALLY earned the one star was what happened afterward. I returned to have it removed, and the elderly woman who had handed me the suit the previous day couldn't have cared less. I had to explain what happened TWICE before getting a rushed, snarky "Ohhh, your fault, my mistake" followed by a smirk. MY fault?! Your store altered the pants. Your store handed them back to me. Your store left YOUR security tag attached. And after ruining my experience at an important event, THAT'S the response? Here's the irony: the ONLY person in that store who consistently treated me like a customer was a TEENAGER--and I watched him GET IN TROUBLE FOR IT. K&G, PUT THE TEENAGER IN CHARGE. Apparently he's the only person there who understands customer service. This doesn't look like one bad employee. It looks like a management and culture problem. A 20+ year employee openly complaining about corporate, employees taking zero accountability, the one good employee getting reprimanded, and a store that's practically BARREN of customers every time I visit. Maybe those things are connected. I actually LIKE K&G's merchandise, which makes this even more disappointing. But I'm done with this location. Maybe I'll check back in a decade--assuming it's still here. Until then, I would LEGITIMATELY rather pay hundreds of dollars more for my suits somewhere else than ever go through this again. Corporate: don't send me a canned apology. Go find out what the hell is happening inside this store.

Excellent store location and a great place to find discounted shoes. Personally I have not found…read moremany plus size garments here but one needs to stop by frequently for the best bargains. Don't overlook shopping at the regular Nordstrom store! They have many marked down items that are far less than The Rack. I miss the old Nordstrom location inside the mall. The current location just doesn't feel right. It gives me bad energy. The staff at this location are courteous. The selection here is questionable BUT they get a lot of customers so keep stopping back. Again, the regular store is likely to have what you are looking for so try both the same day.

I've been shopping for 30 years at Nordstrom and Nordstrom rack. The reason I shop there is their…read morecustomer service, the quality of their items, and their return policy. I had to purchase a pair of dress shoes, and I specifically asked the salesperson when I told her that they were a little tight, but was assured that they would loosen up upon wear and if they didn't, that I could return them. I thought, "that's why I love Nordstrom's." Fast forward two hours, and I had a huge blister on the inside of my big toe. I had to remove the shoes and switch into tennis shoes, which did not match my suit at all. But, I knew I could return the shoes, so I was OK with that. I took the shoes back and was told by a sales clerk and by the manager, "Finn," that I could not return the shoes because they had been worn outside. I explained to her that I specifically asked that when I purchased them earlier and was assured that I could. She said that didn't matter because there were scuffs on the sole of the shoe. I said I would take store credit and she said "aren't you listening, I said we could not take them back." I would avoid this Nordstrom's rack, find another or better yet, just skip them altogether - they are not what they used to be, they do not stand behind their products, and they do not stand behind their word.

I am sure I have been in a Box Lunch store before but I can't actually remember when that may have…read morebeen. I thought I'd give myself a reminder while walking the mall the other day and went on in. It's a cure store and lots of knick knacks and assorted items ranging from merchandise from games and other geek references to Asian candy and other merchandise from that area of the world. Typically in the form of a movie, anime or TV show. It's really a kind of store that celebrates pop culture. There is quite a bit of women's clothing here and some men's too. I didn't see anything I needed to buy. I was looking for something very specific, Hi-Chew candies and I did find some but I was in a search for possible flavors I haven't tried before. Other than it's a cute shop!

Tim at DXL was amazing! He took the time to help us pick out really nice gifts and made the whole…read moreexperience easy and enjoyable. He was knowledgeable, patient, and had great suggestions that fit exactly what we were looking for. We truly appreciated his help and will definitely be back.. highly recommend asking for Tim if you're shopping at DXL!

Personal service from Naomi today was above and beyond other stores. It reminded me of the way…read moreNordstrom used to treat their customers. Anyone needing excellent service and help should request Naomi. Thanks for your direction. Definetly will return. Can't beat their pricing. Huge selection in my reducing size.

This is a review of the rental process. We have not yet gotten a tuxedo here. We were helped by…read moreEli. They were very patient and gave us our choices. We were interested in a Calvin Klein tuxedo. There were a surprising number of options given that this is a rental tuxedo. We were happy to hear that the rental was for a week. We found out that if you come a couple of days prior to the event, they can make small adjustments to the sleeves and pants of the tuxedo within a few minutes. If the fit is really off, the company will send a replacement that day if it is before 2 PM and the next day after that. The tuxedo can be shipped to any Men's Wearhouse so you might not have to check it into a plane if you are there a few days ahead. The return can be done at any Men's Wearhouse. They are open on Sundays until 6 PM. They rent the whole package. Shoes are included in the price. We did see a man trying on his rental tux and he and the tux looked good.

My fiancé and I visited Men's Wearhouse to shop for his wedding outfit, fully prepared to make…read moremultiple purchases. We understood the store was busy and waited patiently. However, when a sales associate finally approached us, the interaction was uncomfortable from the start. He avoided making eye contact with my fiancé almost entirely and directed nearly all communication to me, despite my fiancé being the one shopping. My fiancé is Mexican, and the difference in how we were treated was noticeable and deeply disappointing. When we asked about a shirt color that wasn't in stock, instead of offering alternatives or helping with the many other items we were ready to buy, he quickly told us to go to a "sister store" down the road. There was no effort to assist or engage. The photos we showed had the shoes, belt, and pants we were looking for. He was dismissive on even helping him get pants. What stood out most was not just poor service, but the clear feeling that my fiancé was not being treated with the same respect or attention. As his future wife, it was upsetting to witness someone I love be dismissed in front of me. We did visit the other location, where the associate was kind and professional, which only highlighted how unacceptable our initial experience was. Bias -- whether intentional or not -- has a real impact. People deserve equal respect when they walk into a business, especially during important life moments like preparing for a wedding. I hope management takes this seriously.

Quick, easy, but obnoxious workers, and I know they must have manners but should also not waste…read morepeoples time. As you wouldn't like a customer to waste you're time

Was getting help for for a men's dress shirt by salesperson then a customer with high needs and…read moreprobably more money than me came along who took not only my salesperson but another. Guess I was chump change. Either way it's not the Nordstrom I remember from the 80s, 90s or even 2000s. Sad, their training must have really fallen off. Nordstrom used to be the gold standard of retail. Those days are gone. What happened to "The Customer is number 1 " ?

Great clothing store for my 11-year-old. Most of the prices are really good and the clothes are…read moretrendy and cute!

Went to the store found a pair of pants I wanted but the only size was on a mannequin. I asked an…read moreassociate if he could take them off for me he said no store policy i questioned why he rolled his eyes at me I told him we didn't need all that and I asked for the manager the manager said nope we put to many hours in to our mannequins we can't it's store policy I asked to see the policy he said he can't pull it up! Thank you store manager James glad you would rather lose a sale then do your job.

Love this shop! Tons of unique designs and clothing for everyone in every style. As a plus size…read moreperson, I'm thankful for the size range. I love all of the Tacoma items and can't wait to snag one of those zip up hoodies!

Bought a super cool shirt from them in July as a birthday present for my brother. The size I bought…read morewas a little small on my brother, so I asked these guys if I could possibly exchange it for a bigger size. They said they could do an exchange, but that it would be two weeks before they had the replacement. I said okay. I called two weeks later to check in, was told another 2 weeks. Called again at 4 weeks, was told another 2 weeks. It's been 2 months now. They've stopped answering my calls. Word of advice on customer service: under promise and over deliver. I would've rather been told 2 months ago that you may never stock that shirt again, or that you're unsure when your supplier will come through, or that you don't do exchanges but I can buy another. Being led along with false promises is far more disappointing.

I like this mall and have been coming here for years. When I was little, I often stopped at Build a…read moreBear Workshop! So glad they have a Lush Cosmetics store here - this makes a trip to the mall worth it for me. I also like See's Candies, Old Navy, Box Lunch, and sometimes dining at Kizuki Ramen which is conveniently in the mall itself. I think the selection of shops are pretty good. The parking lots at times can get hectic, but it usually doesn't take overly long to get one. It can also get pretty hot inside the mall, as if the air isn't circulating well. Combining that with all the crowds doesn't help.

Customer Complaint - Cold Burgers and Fries…read more I'm very disappointed with my Wendy's order today. I ordered two Dave's Single meals, and both burgers and fries were served cold. The food was not at the quality I expected when purchasing a meal from Wendy's. I paid for fresh, hot meals, but unfortunately, I was unable to enjoy either of them because everything was cold. I would appreciate it if this matter could be addressed and my order could be replaced or refunded. I hope Wendy's takes this complaint seriously and works to ensure customers receive fresh, hot food as expected. Thank you for your attention to this matter.