Went in to have some tailoring done, the manager told me he needs a Tailor! He did look at my Custom suit coat on me. He enthusiastical said it first just right it is the modern fit. Well that was all I needed to hear. To justify this Yelp! My Italian wedding suit amounst others were purchased at Men's Warehouse. Always strong individual service. read more

Men's Wearhouse - The suit so 43 years ago! - Men's Clothing Near Me - CAPITOLA, California

Went into Men's Wearhouse for my wedding suit expecting a great experience, but it was the opposite. At first I thought the associate was rude, but after seeing how the manager spoke to her, I felt bad. He was so red and angry I honestly wasn't sure if he was going to have a stroke. No one deserves to be treated like that, especially in front of customers. The whole vibe was uncomfortable and ruined what should've been an exciting moment. read more

I had a great experience the other day with the Capitola store. My son had an event that required "Business/formal" attire. I don't dress like this, but I knew where to go and who could help me. I took my son there once before for his 18th birthday a couple years ago to get styled out with some new clothes. We were helped by Joe who really seemed to know his stuff and we ended up having a great time. So, I was hoping to find him again. Sure enough, he was there, We picked out a new Jacket, shirt, tie, and some pants and I was ready to the event. Everything was super easy, Joe was cool, no pressure and totally knew what he was doing. read more

I went in here to get a nice business casual outfit for a conference, and had a very nice experience. I'm like a fish out of water with anything fancier than a t-shirt with a bunch of birds on it (I like birds), but thankfully I was helped out quite a bit by Joe. He was incredibly friendly and helped me choose a great outfit within my budget. Thanks Joe, you rock. read more

Walked in looking for a suit vest, walked out with a couple of very nice shirts at a discount, end of season sale. Great customer service as well. read more

My husband just bought a suit coat there. He is not easy to fit but they got a great cost with a perfect fit! Employees were fabulous! Thank you read more

I visited the Capitola location from out of town. I was in the area for a wedding, forgot my shirt! Galina at the store was very helpful and cheerful. She had me measured and shirt in hand within ten minutes! Big ups to Galina and whoever hired someone of her talents and demeanor. read more

Joe was awesome! He was incredibly helpful while picking out, sizing & trying on my husband's tux. He had great recommendations & we loved his sense of humor. Thank you! read more

Worst experience ever! Went in there where 4 associates No one ever came to us not once. Walked around a good 20 mins and still nothing. They would rather talk to each other than help us. The kicker was when another couple came in they helped them right away! Hmmm you guys just lost a customer that's for sure. read more

I've read some really bad reviews here but that wasn't the case for me. I went in yesterday to get a couple of nice shirts, etc...Will immediately greeted me and went to work. Extremely courteous and nice, it was the quickest and most pleasant experience I've had in a while. Unless I just got there in a very lucky day where all the employees were in a good mood, but I highly doubt it. Looking around the others were helping other clients too in the same manner, even though I believe I got the best dude in the store. Thanks again Will and MW Capitola for the help. read more

I went in to finally get fit for a jacket, shirt and pants for a wedding I have to go to. Vicente was awesome he knew his product, fit me quick, efficient and was realistic with recommendations. I will be back in for my daily work wardrobe soon as well and of course ask for Vicente was a solid dude! read more

I went here today to get a suit for my sisters wedding and I came in on a great time! Because they had a sale going on, I originally wanted to rent a suit, but I bought one instead after seeing so many options available. They were limited when it came to rentals. I got a navy blue 3-piece suit for only $221 dollars. I couldn't pass up that deal. The staff was extremely helpful. I needed to get my measurements and Aiden or Adia (I believe was his name) was very patient and showed me various options of navy blue suits. He took all my measurements and I am happy with my purchase. I will recommend this store to anybody needing a suit. Thank you for the great service. read more

My son and I went to the Capitola location on a Thursday night and we greeted by Joe. My son needed a tux in a hurry and he knew exactly what he needed and picked out a perfect fit. We were in and out in 30 minute. Joe gave us an awesome experience and service. We are so grateful as we were panicked by needing a Tux in such short time frame but Joe knew exactly what he was doing. My son looked great in a hurry. I've never written a Yelp review but thought this man really when above and beyond to help us. So great to receive such great service and experience. Thank you Joe. Your a real gem. read more

I had Joe help me at the Capitola location, he was very helpful in finding me various items and some of them needed to be tailored. The tailoring was very quick and affordable. read more

As they always have in the past, Men's Wearhouse Capitola was there to offer me excellent suggestions for a new suit - this time for my Daughter's wedding. The staff was knowledgeable and very helpful, taking care of every last detail. Thank you Joe and your team! Brian L. Santa Cruz read more

Poor poor ustomer service. I just called to get a receipt for a past return. The guy on the phone said they don't print receipts for past returns when I called the Monterey Men's Wearhouse 10 mins prior and said they would print it. Unfortunately I live closer to Capitola. The one on the phone as well as the manager seemed to not want to be bothered with customer service and doing the most simple task or either printing a receipt or taking a picture of the receipt order. Hope this improves and that the staff actually wants to help it's customer's. read more

I went in as a first time buyer in need of some dress clothes. Immediately I was greeted by someone who helped me all the way though. From the two people I talked to they were very nice. I was able to find a style for what I needed. Definitely will be coming back for any future needs! read more

I came in very rare occasion to buy suits. Elizabeth there was fantastic and I was in and out of there within half an hour with a great new suit and look. She was great to work with and am so grateful she was there to help us today. Hassle free and many great color combinations and she had great eyes for what works. read more

I took my son to the Men's Wearhouse in Capitola, Ca to get his suit for the prom. A fella name Brayden was on it, he was so helpful and kind and just really good at his job. My son look like a million bucks when he was done with him. Thank you Braden for all your help to make it a memorable evening. You rock read more

Just bought a new casual suit for a summer wedding here and had the best experience! I had heard from friends to ask for Joe Oliveira, and luckily he was working when I went in. He immediately made me feel comfortable and he totally knew what he was doing. I showed him a picture of what I was looking for and I quickly had some samples to try on. After trying a few things on per Joe's recommendation I had my perfect suit all picked out. I probably spent less than an hour here and walked away with a great deal! Overall I got a sports coat, pants, shirt, pocket silk, and socks for $213. I thought this was a really great deal for the quality of all clothes! Great experience at this location and I would highly recommend Joe Oliveira for all your clothing needs! read more

Woah, this was my first time going to a tailor and it was the day before my event. Got there early and even when they were unprepared they took my measurements and found something that looked like me in seconds. In total only had to try on one or two pairs of pants and the whole experience was a nice and quick 30 minutes! Will definitely go here again. read more

My fiance and I went in today to pick out a suit for him to wear at our wedding next month. Tyler helped us, and he was FANTASTIC! You should absolutely ask for him if you need to buy a suit. He spent over an hour and a half helping us pick out everything today. My fiance has a challenging body type to fit - broad shoulders and thighs but thin waist. Suits can be really hard to fit off the rack as they often make him look like he's wearing the wrong size. Tyler found exactly the right suit that fit him perfectly and was comfortable. The pants needed to be hemmed and the vest taken in a tiny bit, but the jacket was perfect. He made sure all the alterations would be done at least a week before the wedding so that we could make any final adjustments. Tyler was wonderful helping with all the little fashion details that my fiance and I know nothing about. We discussed the advantages/disadvantages to different hem lengths. Tyler made sure that we picked a color of ivory shirt for him that would go well with my dress in pictures (who even knew that was a thing?). He helped us pick out shirts and ties (for the wedding and casual wear), belts, and shoes. He also made sure we got all the best deals. We ended up getting two suits and all the accouterments at a really good price. I highly recommend that you ask for Tyler next time you need a suit. read more

A shout-out to the store and to Julia who helped my husband and I get everything he needed today (except the undies!) for my niece's semi-formal wedding next month out of state. We had no prior experience doing this, but Julia took us in hand gently with a friendly, professional attitude. She knows which brands have exactly what sizes to narrow down the perfect fit in trousers, jacket and shirt, and helped us understand the different suit cuts and the tiny details that are important for a semi-formal event, like shirt and jacket sleeve lengths and pants length. My husband also needed classy suspenders (he can't wear a belt due to a past hernia), tie, and pocket handkerchief, along with shoes and dress socks. And the store even had shoes big enough for his size 13 feet! They are tailoring jacket sleeves and trousers and we'll get those in a couple weeks. So glad we found the right store and could do it all in one place! read more

Very helpful staff, needed a suit for an interview that was last-minute and I was very pleased with their customer service. All thanks to Joe, he came through for me! read more

On Friday, April 22 and continuing through Saturday April 23, I had horrible experiences at The Men's Wearhouse in Capitola. This store advertises they are open until 9:00 pm but when you get there they posted on the door closing at 6:00 pm and that you need an appointment to get customer service because we are too "busy this time of year". One would think if you're too busy you would at least keep your advertised hours not shorten your store hours! But what do I know? I'm just a customer of Men's Wearhouse for the past 35 years. So, I made an appointment and I was told I could not get into the store until the next day. (It was only 4:00pm) Then the next day, we had to wait until after our appointment time while they let other people in who either had no appointment or made appointments only a couple hours prior. This I know because I spoke to these people while waiting in line. There was no onsite manager to which we could complain, at least that's what a very snooty young woman who was handling the appointments and letting people in the store. She also refused to give us her name when we asked her for it saying she didn't have to tell us her name. After becoming angry at how we were being treated, this young person merely slammed the door literally on our faces and refused to honor our appointment because we showed that we were upset at the debacle and her rudeness, and uncaring attitude. How dare we show that we felt disrespected for her incompetence and unfair practices in the way she handled the appointments on both Friday and Saturday! I have shopped at the Men's Wearhouse for over 35 years, longer than this person has been alive, and I can honestly tell you that it is not the way the original founder George Zimmer managed his stores. I only rate this Capitola Store a one star because I was not allowed to give a zero score. A subsequent complaint to corporate office produced no satisfaction, only "I'm sorry this happened to you". Men's Wearhouse, you have lost me as a customer. But I doubt you even care. read more

I'm only giving this place one star because I have to. We went to Men's Warehouse for my husband's tux for our wedding, as well as for his groomsmen. First off, the service is terrible. The employees are rude, and act like they could honestly care less. Each of the men went in, tried on their suits, but some how between trying them on and ending up in their bags, things went HORRIBLY wrong. On our big day my husband opened his bag only to find that he had NO PANTS included. One of his groomsmen was thankfully the same size, and let him wear his pants, meaning he had to hustle to the mall and buy himself a new pair of pants. Another one of his groomsmen's pants were way too short on him, my cousin (another groomsmen) had a huge hole in the crotch of the pants, another groomsmen was charged two times, and lastly another groomsmen was missing a bow tie, one of our wedding guests was kind enough to lend him a bow tie, but how embarrassing is that?!? I was LIVID. It being the biggest day of our lives, the LAST thing I wanted to be stressing about, was the $80 tux's that were supposed to be perfect. The next day, I called and spoke to the manager. When I explained the whole thing he said, "ok. So I'll refund his tux." I said, "thank you, and what about the groomsmen?" He said, "I'm doing all that I can do." I said, "uhmm no? They all spent $80 to rent a tux and they were less than acceptable! They were either too small, missing an accessory, or had HOLES in them." He said, "well I don't know what you want me to do." I replied, "how about starting with refunding their orders, atleast half of it!" He still only replied with, "I'll have to treat every order as an individual complaint." Are you kidding me?!?! I thought Men's Warehouse was supposed to be a big company, specializing in weddings and tuxedos. What I realized is, this company specializes in shitty tuxedos and even worse customer service. We will NEVER return to Men's Warehouse, and I have told many of our friends with upcoming weddings to avoid this place at all costs. I would much rather gone to a "mom and pop shop" and paid a little bit more, for quality and service. read more

Really great experience today. Went in not knowing what we were looking for and Braden helped us out and took a lot of time finding the perfect suit for us! He had such great customer service, patience, and styling tips. Thanks Braden! read more

I have done business with men's warehouse for over 20 years. Mostly online shopping taking advantage of their many amazing deals on shirts, belts, pants, shoes and ties. As a professional who wears suits, sports coats and collared shirts daily it's important to buy quality for a good price. I only go into the store locations when buying suits. Last year I married my best friend and love of my life. When planing what the groomsmen and I were going to wear I came up with the idea of having suits made custom for all of us. The idea was that not only does a fitted tailored suit look way better than off the rack or rented by also the guys all got to add a beautiful suit to their wardrobe. I always deal with a solid professional named Joe Oliveira who is also one of the managers at the capitola location. The suits came out perfect !! Joe worked his ass off to coordinate all the guys to get it handled on time. I liked the suit so much that I recently went in and purchased 6 more custom tailored suits. You can pick the interior material, how you want the collar to look, the pockets, everything to make it your own. Way better than any off the rack suit I have ever purchased. All of this for less than 500 a piece. I have a tip for all of those people who posted negative reviews about how long it takes to be helped or to be waited on. This is a men's clothing store that sells suits, it takes time to pick out colors, sizes, styles and to cater to every clients opinions and budgets. So go in knowing that it's going to take more time to be helped than at most clothing stores. Also going in on a week day is way faster than just walking in on a busy weekend to get your suit rental handled last minute Joe Oliveria and his staff do an outstanding job providing the best possible service they can. I recommend their customs suits to everyone. Do your self a favor, go in and ask for Joe and buy a few. You won't be disappointed!! read more

Men's Wearhouse - Joe Oliveira The Man, The Myth, The Legend - Men's Clothing Near Me - CAPITOLA, California

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Just dropped by to look for a suit and some dress shirts. Had an OUTSTANDING experience with Tyler - no hard sell, just cheerful and helpful. I was so impressed with him and the entire experience. He's our go-to guy from now on. read more

I called Men's Wearhouse on a Monday and explained that my husband's tuxedo didn't fit anymore and we had a formal event Saturday night to attend. I talked with Tyler Lashley, the manager. He said "No problem, come on in and get fitted. I can have a few Tuxedos next day shipped for you and he can pick out the one he wants. That way we'll have time for alterations". (I then added another wrinkle to the plan.....My husband happened to be in Europe on business till Thursday evening and he's not an easy size to fit.) He said " We can make it work, have him call me from London" True to his word he ordered a few really great tuxedos and they were waiting for us at the store when we got back from the airport Thursday evening. Tyler was SO HELPFUL. Way beyond what I ever expected. Hubby chose an amazing Vera Wang Tux and was so happy with it, he picked up a wonderful Ralph Lauren suit. The on-site tailor who did all the measurements and marked all the alterations was also very professional! Denise and Diana, the two women that were taking care of us through out this whole event were also helpful and SO PATIENT. They special ordered several shirts in his size and had them next day delivered. It was so nice to have this caliber of personalized service. EVERYTHING was ready by Saturday morning and they really made us happy when we paid the bill and they said the suits were buy one, get one for $100 dollars. (saved us a bundle right there) Everything was PERFECT. With service like this, why would we ever go anywhere else? read more

Elizabeth was super helpful when ordering my custom suit and helping me with accessories, and helped me make changes on the fly. She multitasks incredibly well when busy and does her best to assist everybody. Great job! read more

I had a hiccup from a Men's Wearhouse in Southern California and the team from this Men's Wearhouse took care of the situation very well. (Both managers) Elizabeth assisted well and Joe made sure this hiccup wouldn't interfere on my wedding day. Thanks Joe and Elizabeth. read more

My fiancé and I went here to shop for a suit and accessories, and received excellent customer service from both sales associates and the store's manager. Their store was neat, organized, and well lit. The associates were polite and friendly. They knew their product, promotions, and services very well. We were able to find exactly what we were looking for! We sent for alterations, and got out finished product quite quickly, too. (Less than 5 days!) Good prices and great service. I'd highly recommend visiting this location! read more

Glad they had so many excuses to not honor a promotion that Men's Wearhouse was having. First, you have to bring in the coupon. And when we brought it in, you need a minimal amount of people to rent. Nothing in the promotion said that. The most abhorrent thing is the customer service. I feel very disrespected coming in here inquiring about the promotion and didn't like the environment. I actually came back again thinking to give them another chance..but yeah, still feels terrible. I'll encourage everyone not to step foot in there. read more

This is a great location! Needed a new suit for an interview and the blonde haired guy working there (can't remember his name for the life of me) was very helpful and knowledgeable helping me choose what was a good fit, literally and figuratively. And just for $240. Not bad at all! Will return. read more

It took a few visits to understand MW. Quality and prices are average so you might find something cheaper at the mall. But not with such personal service--at least here in the Capitola branch, they understand body shapes and different lifestyles. It's a cool scene. Probably not the best if you are rushed or otherwise stressed out, or you need something real special. It's just an easy place to get basic menswear in mainstream styles. That means a lot of blacks of course (and greys/charcoals) but they have other coats as well, and plenty of color in shirts and ties. Although just as basic, they have enough accessories to spark your imagination. Good shoes, belts, hats, wild socks and even hankies. It's fun to browse, and to see your own back and profile in their mirror alcoves. They don't pressure you, but offer reliable advice with a touch of flattery. read more

Wish you could give 0 stars, or even negative because my God my husband and I have literally never had a worse experience with customer service. Where to even begin with how unprofessional Aden and his sales associate were... they literally had conversations about our wedding party as if we were just a money grab, they had conversations about what one of them was going to do to his girlfriend later, the other guy in the store was standing watching some stupid reality TV show in the background while there were customers in the store. They were condescending in the way they spoke to both of us, and gave us false information about the shoes we were wanting. They had a terrible sense of style and did not give good style advice for their customers. They kept items on our order that we had cancelled so the entire wedding party had to pay extra. When the suits arrived they did not fit well at all for any of our party. We believe this terrible customer experience may be mainly at the Capitola branch because other people in our party did not mind the help they received in Santa Clara and Redding... read more

I will not go on and on but please avoid this place at all costs if you are using it to get tuxes for a wedding or special event. The women who work there are horribly rude and mean and I understand if you get a lot of people for weddings but you have to remember that most of the time this only happens once in a persons lifetime and they want it to be special. SO be nice :) We ended up going with Bridal Veil for the tuxes and they were much more accomidating and very kind. read more

The service here is OK. The employees are clearly working hard and doing their best, but it seems they are always understaffed and there is almost always a wait. We did all our our groomsmen wedding suits here and honestly I would not recommend mens wearhouse to anyone. Seriously none of the suits fit properly and there were 9 groomsmen! My husband (the groom) was super uncomfortable in his pants and Jacket because it was too tight. On top of that, I constantly had to call to make sure that everything was in order. It seemed that nothing was organized and it took them awhile to find our group in their system. I never felt like the store aimed to ensure that everything was handled well for our special day. read more

This is the worst Men's Wearhouse location I have ever used. The customer service is horrific. We waited 30 minutes to be helped. The gentlemen who assisted us, who I'm sure was stoned, took forever to ask us simple color questions and to enter all the data onto his tablet. After we paid everything in full, he stated we would get an email regarding all the information that was entered. He gave us no paper receipt and I never received the email. The next day, after NOT receiving the email, I called that same location asking if they had the correct email on file. After some time of them trying to find my information, I was told that it was all paid and in the system. They were very rude over the phone and I still don't have an email about my order, which was the one item I asked about. read more