I hate to give a three star review because I know how important public opinion is to small businesses. I went to the salon just about two months ago in June for a keratin treatment. Overall the service was lovely. Winnie seemed very experienced, and even when there was a miscommunication over the inclusion of a trim, they found a way to fit me in. I was initially told the treatment would start at $500, which is something I'm accustomed to, and left the salon paying over $700.
Hair for black women is our form of expression, so a treatment that would help with manageability overrides initial concerns for price. Where I started having issues, was when I left the salon. Granted it was a hot day in June, but by the time I got home, my hair needed to be rest straightened showing frizziness and fraying. If you know anything about keratin treatments, the treatment does not activate unless your hair gets to a certain temperature and is left bone straight for multiple days on end. I of course, followed the instructions and left my hair untouched for multiple days, surpassing the initial three day period.
As soon as I went for my first wash, I knew there was something different about this treatment. For someone who has been getting keratin treatments for around 10 years, I have an expectation of what it does to my hair texture, and immediately noticed it felt like I had already been washing my hair for a month. Weeks go by, and the issue progresses. A treatment like this typically lasts me around 5 months, and by the end of month one, I was starting to feel due for ANOTHER treatment. Some of these concerns are difficult to put into words, and I understand majority of Meraki's customers do not have ethnic hair, but paying over $700 for a treatment and not having the results I expected has been frustrating. There's areas that seem as if they were left unsaturated, and my roots have kinky curls that are not resemblant of regrowth in just a 2 month period.
I hate that I've shared a review this far after my experience, but my main complaint is on logevity...and I've only been able to determine that in the aftermath. I'm not sure if the keratin is a weaker grade than the one I'm used to or it was an issue with saturation, but i don't see myself going back for another treatment, especially at that price. read more