The atmosphere was great but after waiting 25 minutes for our food (it was busy), the steak was lukewarm (the butter on it wouldn't even melt), the cauliflower was cold, the creamed spinach was lukewarm and gelled. Not sure if this was a kitchen problem or a server issue. But our food clearly sat before it was served. The bread and beet salad was good. Would have been nice if we had been offered a 2nd cup of coffee or another glass of wine. Overall, very disappointing. read more

This place was awesome! The Ambience was great and the food was prepared perfect! Price point was on point for that caliber of food and service. read more

I had very high hopes for a great dining experience. We were able to get a table for 10 on 30 min notice, and were seated promptly. Drink and dinner orders taken timely. And the most amazing popovers delivered to the table. Unfortunately that's where the positive comments end. We were in a time crunch to deliver part of our party to the airport so didn't order appetizers. One of our party ordered the lobster bisque but sent it back as deemed it "awful". This person cooks for a living. Then the wait began. Our entrees took almost an hour to get to the table, and then the baked potatoes were ice cold and steaks barely warm. But what was most disappointing was the reaction of the manager/staff. There was no apology given, and the waitress went from gracious to surly as soon as the first problem popped up. We were told that the manager was "aware". He was nowhere to be seen. I realize this is a new establishment and obviously experiencing growing pains, but as someone who has been in the hospitality/restaurant business for 30 years, most mistakes can be easily corrected and/or forgiven with good service remedies. Based on the other reviews I've read, this needs to happen here quickly if they're going to survive long term. Very disappointing experience. Phyllis W read more

I called this place to make a reservation, whoever helped me on the phone entered the wrong date. We were greeted by the manager who was extremely rude insisting we did not have a reservation. Bad start to the night. Food was very good, the service was ok, we had 4 different waitresses/waiter, 2 of our 4 orders were wrong. Took a very long time to get our food, when it arrived it was warm like it had been waiting for a while to be served to us. This was our first visit to this establishment. Unfortunately we will not be going back. read more

For my palate and sensibilities, this is the best steakhouse in northwestern Montana, maybe beyond Montana. Fantastic remodel of a dry goods store and later a saloon. Kept all the old charm and history in the brick walls but made it into a smart dinner venue. Bison filet, grass-fed steak Entrecote style with the Bearnaise sauce on the side and creamed spinach. Duck fat French fries. Wow! We've been four times now. The KRM Burger is nothing less than an epiphany. Lose the ketchup, you won't need it. It's a meat-eater' destination. No Gluten-free option on the burger bun, but I'm sure that will come later. Bar is completely retro, i.e., no whirring blenders here; shaken, not stirred. The backbar is restored artwork of a hundred years ago. There was a jazz quartet last Thursday which was perfect for the ambiance and crowd: saxophone, flute, bass, piano. In the winter months when it's dark here at five in the afternoon and everyone is looking for some cheer, I predict this place will be three deep at the bar. read more

First things first, a group of 4 of my friends and I went for a birthday dinner and it was not a great experience- at all. The $14 Mac and cheese was undercooked with hard noodles. The baked potato had no butter and cheese, which we had to request. Also we had to request salt and pepper for our dry baked potatoes. The $28 SIRLOIN steaks had zero seasoning and were tough. Our food was barely room temp and the waitress' attitude was about as dry as our baked potatos. We were never asked if we needed a refill. All in all I give it zero stars and would never spend my hard earned money here again. K? Bless yalls hearts. Signed- the Texas girls. Yee haw. PS.- the free popovers were the best thing not on the menu. read more

Best fish dinner I ever had. Great service and drinks menu. Wonderful old building. Good location. Would strongly recommend this place- get reservations! read more

So yummy! Drinks, food, everything is fantastic. Ambiance is nice and not overly fancy, perfect balance of tasteful ambiance. Highly recommend. read more

If this was in NYC I would have zero complaints. Excellent food, presentation, and service. Not for the faint of pocketbook but worth every penny. Plus it's a really cool space. Got to be the best in town? read more

Mediocre over priced food in the back. The artichoke dip has too much lemon zest. The calamari is over fried and the calamari is too small. Whoever is running the kitchen doesn't have a great palate. read more

The host was very friendly & welcoming and seated us right away. We sat for 20 minutes before we were asked for a drink order. The drinks were very stingy pours. When the female server finally arrived at our table to take our dinner order, she literally walked away from us right in the middle of taking my order, and didn't come back for an unacceptable amount of time. Our salads came to each of us separately. They were not served at the same time because she said she ordered them improperly. Our friend's salad came out 1st and then 10-15 minutes later I got my Caesar. My husband's calamari came sometime in between--so annoying. Our steaks were absolutely awful-I thought they had made a mistake in the kitchen and gave us the wrong cuts. The steaks were not tender, the seasoning was heavy, heavy salt on one and the others were barely seasoned. The 3 of us ordered the filet mignon. 2 of them were 'Oscar style' and one was peppercorn sauced. The peppercorn sauce had ZERO peppercorns. The sauce on the oscars had so little flavor and a watery consistency that I honestly couldn't tell if it was a Hollandaise or a Bearnaise. We also had ordered mac and cheese and the server had failed to place the order for it, so it came out AFTER we were finished with our meal. It was the worst mac and cheese that I have ever had. The pasta was hard--not al dente--I MEAN HARD! The cheese sauce was watery and SO SALTY, that it was inedible. I WAS SO DISAPPOINTED AND SOOooo EMBARRASSED. Our friend treated us to that dinner and I know it had to have been so expensive for that crappy food and service. It was my idea to go there last night and now I regret it completely. I will never recommend this place to anyone, which is a shame because I know that the owners of this steakhouse have 2 other food establishments that are very good and very successful, located in Whitefish and Columbia Falls. read more

The best steak, the best seafood, the best hamburger and the best service. Our First time in Montana and this restaurant made our stay so memorable. Thank you for excellent management, food and service read more

An unexpected find. We were in Kalispell twice during 7 day period. Had such a great experience on our arrival, we returned a week later. The host is so welcoming, the food is wonderful, and Tyler and Charlie are talented mixologist/bartenders. Tyler is a great conversationalist as well. If you are foodie that loves a well prepared meal, beautiful atmosphere and good drinks, you will love the Mercantile. Make reservations but if you like to dine at the bar, sit at the bar! Good luck and we will be back if we are in the area! read more

Busy place; make reservations at least the day before. They are pleasantly, very accommodating. The dish I originally ordered was taken back & replaced with a New York steak that was fabulous. We'll be back !!! read more

Had a Reservation for dinner on Friday 9/17/21 at 5:00. there was a line to get in about seven couples, we were the last to get checked in. The Man hostess could not find our reservation, and someone had called on Thursday to confirm. He kept asking the name over and over. Not a great way to start a dinner night out. They looked and looked and finally they found it not by name but by phone number. So they take us a party of four to a table in the back right by the opening of the kitchen. I asked the girl if we could have the empty booth and she went to ask the Man/hostess and she told us that the booths had been reserved. There were other tables but for some reason she Takes us back to that table, the Table we did not want the sit at. To sum it up the hostess is your first impression, and for me to say that he made us feel less than is an understatement. read more

We had a wonderful time at Mercantile Steak. The food was great and the waitstaff experienced and attentive. They served popovers as a starter and I highly recommend them. We had halibut and the roasted cauliflower and braised carrots. All were absolutely delicious! read more