My husband and I were very impressed with the service department staff at the Merced Chevrolet dealership. We were driving our 2015 Chevy Silverado truck up to a wedding in Tahoe. Unfortunately a exhaust fluid warning light came on telling us to get it serviced and it stated how our maximum speed would gradually decrease to 4 mph. It was a Friday morning and we were desperate to get to Truckee by 4pm for the rehearsal dinner. We had already disconnected our travel trailer and left it at a Los Banos RV dealer. After several phone calls to other Chevy dealers, they all told us they would "try" to get our truck in on Monday. Then we called Tom(the service manager) at Merced Chevrolet and he said they would look at it today, but couldn't guarantee it would be fixed today if they needed to get parts. So off we went to Merced, thinking we would have to rent a car, rent a house or hotel room...if we could find one! We arrived at the Merced Chevy service Dept where we were greeted by a very kind service advisor. He actually was sympathetic about our situation. Got our truck up on a lift immediately and suggested we wait 1-2 hours "in case" they could fix it by then. We never dreamed they would make US a priority!! So off we went to eat some breakfast while we waited. We were back in an hour and it felt like a miracle, as we walked up to the service bay our truck was there facing the street and it was ready to go! They had found the problem with a faulty heat sensor that tripped the EF service warning which was slowly shutting down the truck's speed. Merced Chevrolet Service Department truly saved our trip. Headed back to pickup our airstream trailer and we arrived in time for the rehearsal dinner after all. Thank you to all of the service department for caring about us and our truck. A special thank you to Tom, the service manager and to Mark the service advisor. read more

I would not recommend buying a vehicle from this dealership. When I purchased my vehicle in February, I also purchased a maintenance package that covers oil changes, tire alignments, and key fob replacement. After completing my oil change and replacing my key fob, I submitted my receipt to the dealership for reimbursement. I was told by Efren that a reimbursement check would be mailed within 5-10 business days. After that timeframe passed, I still hadn't received anything. Every time I followed up, I was told he would "check with his rep" and get back to me, but nothing was ever resolved. After weeks of getting nowhere, I asked to speak with the finance manager, Mike McKay. I explained that the customer service after the sale has been extremely disappointing. Before you buy a vehicle, they make you feel like their top priority. Once the paperwork is signed, getting help is another story. Instead of trying to resolve my concern, Mike hung up on me. When I called back, he continued arguing with me and repeatedly reminded me that the call was being recorded rather than addressing the actual issue. The most frustrating part isn't even the reimbursement--it's the complete lack of follow-through, communication, and professionalism after the sale. If you're considering buying a vehicle here, keep in mind that the experience may be very different once you've already made your purchase. Based on my experience, I can't recommend this dealership. read more

Avoid this dealership at all costs. I spoke to a salesperson named Adrian Fuentez who gave me certain information over the phone and as soon as I got there, he gave me the runaround. Oh and be prepared to have him talk bad about you for wasting his time. And he's not the only one, all the care sales people will talk bad about you if you don't buy. As a consumer I am not obligated to buy anything if you're not giving me a good deal. Definitely avoid this place and any other place that has Adrian Fuentez. read more

Merced Chevrolet - Car Dealers Near Me - Merced, California

Adrian went above and beyond for us, making this the best dealership experience ever! I would highly recommend this dealership for all of your car buying needs. All of the staff we interacted with were friendly and willing to help. Adrian in particular was great and helped ensure we got the greatest possible deal. #giveadrianmoremoney read more

Merced Chevrolet - Car Dealers Near Me - Merced, California

AVOID THIS DEALERSHIP AT ALL COST!!! We purchased a used car at this dealership. After driving the car for 307 miles it was in the shop for 12 days with $1,508.42 in repairs. 33 days later it was back in the shop for another $1,072.21 in repairs. At 764 miles it was undriveable! When I contacted Merced Chevrolet, it sounded like they cared and wanted to take a look at it. I had it towed from Fresno to Merced, at their request, only to be told that they couldn't help me. They had mentioned a possible trade-in option, so I asked them to make me an offer. The offer was for $2,500. At this point the car has only been driven 764 miles since purchase and I have already invested $11,280 into the car! The best they can offer me is $2,500? The car is now being taken care of elsewhere and the financial nightmare is still on going. So again, my advice is to AVOID THIS DEALERSHIP AT ALL COST!!! read more

Merced Chevrolet - Car Dealers Near Me - Merced, California

We got an amazing deal on our new Blazer! Gary, Junior and Christian made our purchase a smooth transaction! No high pressure, great car, great price and a pleasure working with Merced Chevrolet's Dream Team!! Thanks! I love my Red Hot Blazer read more

Merced Chevrolet - Merced Chevrolet! - Car Dealers Near Me - Merced, California

We had our first oil change on our new car at Merced Chevrolet this morning. Everyone was great! We had an appointment and everyone was so nice and helpful. We went inside to wait and chatted with a salesman. Then our car was done! Rotated tires and oil change. Love this place!! read more

We bought our truck with a trade in and made it quick and easy thank you Seth! We've gone through many car buyings before and it took HOURS! This was quick in and out about 2 hours for everything. I've spent 6 hrs before at a dealership. Thank you guys and definitely would come back! read more

Merced Chevrolet - Car Dealers Near Me - Merced, California

Great customer service. Friendly, effective and easy to work with. I highly recommend Merced Chevrolet. Shout out to Tori, Chad and Erik!

This is hilarious. But true!!! Beware. Called for a corvette c8 and salesman stated i wouldn't know the price of car ordered until he gets allocation. He wanted 10k deposit lol read more

Merced Chevrolet - Car Dealers Near Me - Merced, California

Mikey was great and made everything easy to digest! As a first time buyer I was seeking guidance and he helped me find the right price and vehicle to fit me and my needs without haggling me. Very appreciative! read more

I had a wonderful experience with Gilbert Garcia he was very knowledgeable honest and make our purchase smooth! Thanks Gil!

Thanks to jr and Uncle Bob for super friendly Customer service to making our buying experience a great one read more

Merced Chevrolet - Car Dealers Near Me - Merced, California

Josh and Jose were great! Lots of help, and got an amazing deal!! Very friendly and great customer service.

Took my car in to get a diagnose on service paid $175 out of pocket just for them to tell me it was something with my housing for coolant. Took a total of $733 my car kept smoking afterwards had to bring it again and this time it was worse than it was before the jar that holds the coolant began to leak which it ever did from the beginning when I first took it. They fixed it and I had to pay another $100. took it home it still kept smoking I just took it the same day and they found out it was engine oil. I took my car four times in one month for the same problem. Parts was $500 and labor was more than parts "$1000" when they should've seen this from the beginning to begin with. In my opinion if someone is trusting you with their vehicle and paying You so much money do it right! if not stop stealing money!! read more

Great place!! I get all my parts here. I know when Jeff says the part will be here in one or two days. I will be back in on to two days. The guys in service are always good to deal with. I make my appointments and they always get me in and out. I will be back for my parts and service. Sorry I'm keeping my truck. read more

I took my car in the be fixed due to a loss of power when the auto stop turned on. I informed to mechanic Jacob of my concerns on the intake paperwork as well as the phone call to see what was going on. He then told me it was the throttle body that was not communicating properly and that was why it was causing this problem. So he told me it needed replacing and so he did. He told me that the problem was fixed after changing the throttle body and in the voicemail he clearly states that the loss of power was corrected he did let me know that there was another code that popped up but it was not affecting the loss of power but the engine light was still on because of the different code. When we took it home we had my husband take it he informed me that the problem with the loss of power was still present even though Jacob informed me it was fixed with what he changed. So I called a couple days or so later to inform him that the problem was still present and I asked him to make sure everything is going okay. After inspecting the throttle body he informed me that the throttle body is calibrated fine, but he still has the code popping up with the engine light that he wasn't sure about that he would have to investigate more into. But I informed him the loss of power was still present and that was my concern. Even though he informed me when I first brought it home that the loss of power was fixed even though it is not. I had him speak to my husband to see if my husband can make more sense of the concerns but he told him the same thing. So I called the manager of service and he was very condescending while speaking to me after i explained my problem. He asked me rudely well we spoke to your husband didn't you speak to him and I informed him yes I did and that's why I'm speaking to you because my problem was not fixed even though I was informed when I first took the car home that it was. He was speaking to me like I was an idiot when I tried to tell him and he said well he did inform you that there was another code and that's why it wasn't doing working properly. And I told him that is not what Jacob had said. He the. Tried to explain things in a different way and so did I because I told him he wasn't understanding me and the said well how else can I explain this to you very rudely. I told him that is not what I'm trying to tell you, if I was told that the problem was fixed when I first left and found out it was not when I drove it other than the other code that he told me had nothing to do with the loss of power the. Why are you telling me this. And he continues to be rude and tell me that that's not what was going on that its the code that was showing is what is wrong with the loss of power. I tried to explain to him that's not the conversation we had when he released the car to me and he kept insisting no that not what was happening. I'm just really disappointed that this happened I was belittled and was treated like an idiot. I understand I don't know about cars but I understand when someone is telling me that something is fixed and that a totally different problem occurred that had nothing to do with the original problem then why should I be treated in this manner. I would really appreciate it if someone would reach out to me to help me get some answers after receiving this care to see if this problem can be resolved or even just made right. read more

The unlawful business practices at the Certified Chevrolet Dealership in Merced, California are unbelievable. We arrived at Chevrolet at said location around 4:30 pm on Friday July 3rd. We had drove 2 hours to look at a 2017 Buick Encore Premium (see pictures). After being impressed with the exterior and interior of the car, we then took it for a test drive. We told our salesman we would like to purchase it, and we were preapproved with my bank, Navy Federal Credit Union. We had our letter and Check with us ready to buy. We were then told they do not work with our bank, but they will see if they can get us a better interest rate thru their financial bank. We were a little taken back that our bank was not going to be accepted since it is a Military Branch Bank and accepted everywhere, but it is an exclusive bank for military members and their families only, so we assumed they just never heard of it. Well, as we continued with our paperwork, we went over the Carfax report that they printed (see attached) and everything was exactly as we had seen online, price and description. They came back with the financials, and they were unable to beat our interest rate with our bank. Their loan would have our loan increased at 72 months and 3% increase in rate. Which was extremely higher than our loan at 60 months and 3% less. However, after staring at the numbers we then realized the car amount was increased as well. The Carfax, sticker on car, and online had all said $15,893. (see attached for Facebook and Carfax advertised amount). We were asked where we "came up with that number". My husband then went to their website to show and to our surprise, it was at their NEW advertised price of $17,490 (see picture of their website). We were treated as if we made up that number and were told it was only $1,600 more so it was not much more money than we "thought". $1,600 is A LOT more, especially at their loan interest and term rate! It would have costed us thousands more! We had literally seen the price on our drive up and on the sticker on the car on arrival. My husband proceeds to look outside on the car to show proof of the sticker and of course it was gone. My husband then tells them that this was a bait and switch practice and very unprofessional. They of course became very defensive stating they did not know we were coming, so how could they possibly switch the price before? They did not need to know we were coming ahead of time, they did it right as we were in their office waiting. We told them we were not willing to pay their "New" price and would not buy the car. They said they would call the owner and see what they can do. My husband and I were in the office and decided we did not feel right purchasing a car at a location with horrible ethics. We walked out of the dealership and the salesmen came out and informed us they got approval of the $15,893 price. We declined, at this point our morals would not allow to do business with them. Our 2-hour drive home left us discussing our frustration and complete shock that a Certified Chevrolet dealership would succumb to these low levels. See attached photo for Carfax price changes report, that proves the price change was made and the $15893 was an accurate price that was advertised on July 3rd. How many people have fallen victim to this type of scam? We luckily walked away, but we know we were not the first nor be the last. It is unlawful and deceitful to their customers and communities. Buyers Beware, and do your research and apply for loans with banks and to SCREENSHOT prices before going to the dealership! read more

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I wouldn't recommend purchasing a vehicle at Merced Chevrolet. I purchased a vehicle that they advertised as having a navigation system in it. When I took it a test drive I wanted to confirm that it had a navigation system in it JR the sales rep said that it did. so I purchased the vehicle trusting that it had everything that was on the online description. when I got home I realized that it didn't have the navigation system in the vehicle the next day I text JR letting him know that the suv didn't have it. Along with the text, I sent him screen shots where it states that it comes with it. He pretty much said that if I wanted navigation I would need to get it thru onstar. That was his solution to the problem. I guess since they already got my money they don't care about the customer. He didn't even say sorry for the misunderstanding or anything. I would not purchase a vehicle with them. read more

Merced Chevrolet - I cropped out the vin number and vehicle information but this was part of the description that states the vehicle has a navigation system. - Car Dealers Near Me - Merced, California

Never trust merced Chevrolet, never take their word , never trust them befor you see your order sign the paper, never trust if they say your order will be here in 8 to 12 weeks, my 2500 work truck havey duties took 3 mount they said have vin number, later they called and said they are not making 21 anymore lets change it to 2022 , will be hear befor end of the year of 21 and added $4000 extra on price, they called me year later that your truck is here , i went there and they told me your truck is in the back they clean it for you , by the time we finish paper works your truck will be here ready, after we did the paperwork truck hadent the safty package on it as i orderd it and had a small paint chiped on the passengers door and trim which still is there, they toold me leave truck here for one week we will pain the door and the other chiped area, they didnt give me truck to run my business during the time my truck would be with them to fix, wen i decided to come back later i saw the marked tuch up area, no paintin , for tuch up 1 week they want to keep my truck , even i had 3 free oil change with them , i dont trust them even for free oil change will not go there , they have controll on their vebsite any bad review is delete by them they keep the good ones which sented by employees families read more

Great place to purchase a new vehicle. I must replace my last review as I unfairly judged the way I was dealt with yesterday. All of the people I have had contact with at this location have been good to me & my family. I judged this place unfairly after an estimate for what I called in for a simple oil change . Service guy hands me a paper with estimate of $ 816 . ???? What the heck!!! He says it's for something I was totally blindsided by a 15,000 mile check up?? At this time I'm driving 40 plus miles to have original dealership service my oil change. Put yourself in my shoes, I felt like I'm getting taken for a ride. After speaking to other owners of these same type of truck who say this never happened to them. I got only oil change an tire rotation this time after a 2plus hr wait. Having an appointment I guess doesn't mean anything to those who over book. But on my last review I got a reply from the owner of this location. He was truly concerned with my review. An I did bad mouth the service guy. He was only nice to me nothing else. What I'm trying to say I guess is sorry & I hope that they learn better communication skills when dealing with us the consumers. Plus I think a handout of these unforeseen maintenance schedules should be sent to us customers! I hope to never need the mechanics there , but surely they have been well trained. Other reviews on here seem to be happy the way they have Been dealt with! read more

This has been the most pleasant car buying experience we have ever had. And it started with La Tricia! Thank you for your attentiveness, patience, and all your help! You and your team kick ass and we appreciate it. Totally worth the 1.5hr drive. read more

Stuff was friendly but they don't know what they are doing at all. Mixed up my registration and expect me fix the problem. Those friendly stuff gone when we start having a problems. read more

Merced Chevrolet is the best! Efren Murillo and the rest of the crew were Amazing! Excellent Customer Service I definitely recommend this Dealership! read more

Great service department! Made me feel welcomed and even kept me from overpaying on a service I thought I needed but really didn't. Air filter light came on but the filter still looked brand new when they came to show me! Appreciate honest people like this crew now a days!! read more

This is absolutely the worst place to have service done to your vehicle. I took my suburban in that I had purchased 4 months prior to have my tires rotated and oil changed. I noticed the clear coat was coming off one of my wheels. I pointed it out to the service tech and asked if it was covered. They said it was not covered because it is paint. So I contacted my warranty company who sent me the paperwork and highlighted that paint is covered by warranty. When I called back to ask what happened, Merced Chevrolet denied I ever mentioned I had a warranty. Which is a flat out lie. I'll take my suburban to Ron Smith from here on out. read more

If I could give not one star I would. My mom had dropped off the oil change at 9 AM it's already 2 PM and the worker left for lunch at 1 o'clock which is understandable I don't know why there Has to be a appointment made. If nothing is ready this is ridiculous from 9 AM to 2 PM? My mom doesn't even live in Merced to be waiting so long for one oil change. Need to get appointments made accordingly. The person "helping" is the associate Mark. We got our truck back at 4:30 PM that is ridiculous and you guys should be aware that not everyone lives in Merced who buy cars from you guys and the shuttle was going to take my mom all the way to Dos Palos? And bring her back to pick up the truck? That doesn't make any sense. read more

Tldr: Incredibly rude sales staff members. I had a good experience with Christian, originally from Los Angeles area like I am in August 2016 Was looking for a used LBZ or LB7 Duramax, ended up testdriving a new 2016 2500HD. Just a basic work truck, my style. Don't need a fancy truck. I prefer older ones since you can modify it to roll coal, haul more, don't have to deal with DEF or as much smog stuff. He was a great salesman. Great communication, knew his stuff. I was at that time willing to give my 2007 Titan up which I dearly love for a used Duramax, since my job involves hauling beer, and I'm regularly towing heavy trailers and my quads, sometimes to Los Angeles/Hungry Valley and Barstow I came back today, for 2 reasons: I wanted to see if there were any used LBZs on the lot and also to inquire about employment, since I'm looking for a change of pace. The first man was an older Caucasian gentleman, who could barely give the dignity of a smile. Last person I'd purchase a vehicle from. Brush it off, no biggie. Maybe he's having a bad day. I decided to walk across the way, and look at some of the 1500s. When I wrecked my Titan, I rented one and they're great trucks, I know the feel but I really wanted to see the specs, more information since the rental was simply my way of Point A to B, and a means of hauling beer and water for the C store I work at. Besides the point, it's good to know the inventory. Maybe a particular truck would have caught my eye. I was approached by a African American gentleman in his 50s to 60s while I went inside the (unlocked) truck and grabbed the window sticker off the dash. Instantaneously he managed to scare me off the edge of my pants, and was extremely rude. I advised him I wanted to see the specs on this truck, and found it odd that the truck next to it was a thousand cheaper since it only had the 4.3 V6 The way he *yelled* Can I help you without even approaching me feel like he caught me trying to pull stupid things or something. Um, no bud, I was looking at the window sticker. Relax, it was an unlocked truck. The weird part was as I was talking to the man, he kept walking backwards from me, almost to the sidewalk a car length away, as if I was threatening him. I don't see how I was. I was well dressed, in a very good mannerism. Sure I had my pocket knife on my clip, but good God, who doesn't carry one? anyone I know, they'll say I'm very easy going. To be honest, I felt deeply offended by that man, I felt like I was being treated like a second class citizen. Sure, I was more than willing to trade in a 2007 Titan with only 72k miles for a 2500 or 3500. After how I was treated by the African American salesman, I'll never step foot on this place again. I felt like I got 86'd unofficially for the simple act of asking if the manager was present and for opening the doors of 2 or 3 unlocked trucks to look at the window sticker that was left on the dash. I really hope this isn't a representation of him and the man working the front everyday. I truly hope, for customer service that it isn't how those 2 act every day. Stay far away. I see why a few smart Chevy drivers from Mariposa County went to Jamestown or Fresno 2 hours down Bagby or 41 sure beats driving only an hour to receive horrendous service Nevermind my silly thought on inquiring about employment, the heck with these guys. I won't even give the dignity of financing the difference on a used truck now. While I love Chevy, I'm not that brand loyal. I'll try Razarri or private party, see if I can find a used one there. I don't need anything fancy. Anything that drives, hauls what I need, has 4wd and a working radio for the country station is pretty much as picky as I get. Sales Merced Chevrolet won't get now read more

Its a pretty sad day when I have to go to a Ford dealership in order to get my Chevy truck serviced the correct way.Thank you Michael Gonzalez and the Razzari commerical fleet team in Merced, Ca for your customer service and hard work and dedication .You have earned my trust and buisness and know how to take care of the customers needs. read more

Their website lists fake trucks and cars at ridiculously low prices in order to bait and switch customers. Staff is rude both on the phone as well as in person, and when I asked to speak to a supervisor I was denied by the employee, then forced to wait in the waiting room for 15 minutes, Finally; when the manager on site came out to speak with me he offered no assistance or information about why they bait and switch their customers. All around seedy, shady dealership, I would go across the street. read more

BUYER BEWARE! Not very honest, although they will charm the socks off you! Don't believe them.

Wonderful service department. They're fast and reliable. Mark was particularly accommodating and friendly . I will definitely be coming back to get all my future services done here. Wish I was able to leave a tip but it wasn't allowed. read more

We just purchased a 2017 Chevrolet Silverado LT Crew Cab 2WD 5.3 L EcoTec3 V8 with eAssist for nearly $12,000 below MSRP. WHAT A DEAL!! Finally rid of the 2015 Ford F-150 Ecoboost V6. We worked with Christian and Juana and couldn't be any happier! In all my years of car buying I have never been treated with such kindness and respect. Long gone are the high pressure sales days for me. I'll definitely be back for another purchase. read more

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Took my 2018 Camaro for routine maintenance, couldn't be happier with the service. Very happy with the service Gio provides each time I bring my car in to be serviced. read more

I didn't even buy a car here but wanted to shout out to Efren who was very kind and helpful trying to find the right car for me. It was no pressure sales and excellent customer service. Unfortunately the car I wanted turned out to be a used car on another lot and I was bummed I couldn't give this dealer my business. But still wanted to say thank you for the effort. Thanks Efren! read more

This place tried to scam me .I was looking at the 2017 buick encore premium for 3 days on their website listed at 15893 . This listing was on multiple sites including carfax and their own official site. So I arrived to the dealership and got to the car , the car had STICKERS saying the price was 15893. All was good so we test drove the car and decided to buy the vehicle . I drove 2 hours one way just to get to this place because of the price on this vehicle which I had been researching for countless hours. We brought out own pre-approved financing through navy Federal credit union. This is a military branch bank that is accepted EVERYWHERE. They stated that they don't work with this bank and would try to find us a better interest rate. After doing paperwork and waiting for an hour the finance guy comes back and gives us our loan . Price is now 17490. That is a 1600 dollar markup. Also the loan raised our interest rate 3 percent worse and added 12 extra months. I pointed out the price and they all pretended like I was imagining it. I walked outside and they removed the price stickers from the vehicle while I was waiting inside ! Fortunately they printed a carfax out before the finance guy started scamming to prove the price was indeed 15893. Everyone there was obviously in on this bait and switch scam saying all these pathetic excuses and lies and trying to gaslight us into thinking we magically came up with the original number. Illegal business practice bait and switch . I hope they go out of business. Do not trust these guys it is a shady scummy business ! I wouldn't expect an official chevrolet dealership to operate like some 3rd rate scummy auto dealership . read more

went to get my 2006 chevy Tahoe service here for a radiator fluid drain and refill and they did not meet my expectations . Picked up my tahoe there was coolant on top of the battery. The coolant reservoir was over filled by alot smh. My oil sensor guage was working when I brought the vehicle in. When I picked it up the oil pressure gauge was at 80 at idle. I don't know if they were doing something to my tahoe to bring it back and get more money out of me . I went to this dealership because of good reviews but reviews dont mean that you're going to get great service as well I learned today not to base company thru they're reviews. I will no longer bring my tahoe to this dealership. Even tho is so convenient for me being 7 min away from my house forget about it! I can't believe I spent $155 of my hard earn money to get a shitty job done to my tahoe! I very upset! Hope everyone that brings their car here gets better service than I did. read more

Still missing a days work but the great folks at Merced Chevrolet figured out the problem and are going to get my truck fixed by 6 so I can be ready for tomorrow's commute just have to kill some time at Costco !! Thank goodness it's still a warranty issue! read more

Merced Chevrolet - Car Dealers Near Me - Merced, California

I was well taken care of. Customer service was excellent! They gave me a very fair price for my trade in and a great price on the truck I bought. Brandon was extremely polite and courteous and was focused on customer satisfaction. I will recommend this place to family and friends!! read more

I don't know if the other reviews were cherry picked or what but this place is not awesome. Sales staff was rude had to work with management Sales staff failed on multiple aspects of paperwork Was late paying off trade in Several months later still hasn't filed with DMV Submitted warranty incorrectly I got the deal I wanted but it cost me way more of my time than it should have. read more