Why make an appt for things when it still takes hours after being told less time?!?! It should NEVER take hours for an oil change! I have given them several chances, being told each time this is not the norm. I was told early mornings are best, then those are always busy try right after lunch, then evenings. No matter what, I've ALWAYS waited at least 2 hours. This NOT ok! Even though I purchased a plan ahead of time that includes oil changes, I'll go somewhere else. Ridiculous! read more

I purchased my hard to find (color) Rav 4 hybrid here. Saira was great and the staff were all nice! I used the Costco auto program and I'm pretty happy with what I got and how I was treated. I'd definitely refer people here, I drove over an hour to get this car. But it was worth the no b.s. haggle free experience for the car and package I wanted . Thanks Merced a Toyota! read more

Very disappointed w/Merced Toyota, took my truck for 10,000 mile service. They kept it over night for a recall part was fine was done at noon. Went to pick it up 4:30 was supposed to be washed, was not. Service adviser said it would be 20 minutes, waited over 50. Ok so it's was washed... nope horrible job, not vacuumed either. Why offer a wash & vacuum if it's not going to get done?? I'm not one to ever complain but I took it back 2 minutes after I received it to show my "advisor" said he sees what a poor job & next time they will see what they can do?? Really very disappointed here!!! I take it here cause you figure Toyota would have better standards. I didn't expect a new car detail, but wash it, vacuum it, just don't hose it down & hand it back to your customers. read more

LOVE this place! From my purchase in 2014 to continued service today, never been happier with a dealership. I assumed I would go somewhere else after my service contract ran out but the standard services are very reasonably priced and I would never trade anything for Paul! He has absolutely gone out of his way for my frequent services (already at 118k miles) and special needs as a high mileage driver. All of the other staff in the service dept and check out plus parts have always been super friendly. read more

Eric is a very thorough and efficient service writer. He explained everything before and after my service. The shuttle driver was very nice and was an extremely safe driver. The check out person was friendly and fast, which was much appreciated. read more

If you enjoying paying more than MSRP, please give this dealer your business. They were almost $4,000 more than MSR on a $32,000 car. Other dealers do not charge this markup. read more

We came to Merced Toyota from Fresno to check out the Costco Auto buying program. The salesman, Ivan was helpful in showing us the Camry with the options that we thought we could afford. When it came to the quote, we were pleasantly surprised to find out that we could afford more options! We had no pressure to buy right then since it was our first experience with the Costco Program. Ivan and the sales manager were respectful and encouraging with us and we took their 4 day price quote with awe. Merced Toyota offered a nice little car kit with their new cars which we didn't see at any of the other dealerships we went checked out in Fresno. Please ask for Ivan and check out Merced Toyota whether or not you have the Costco Program in mind! Merced Toyota is a little less than an hour from Fresno and is worth the drive for excellent service! read more

We bought a new Toyota Highlander in 2017 from Merced Toyota. This was our third new car purchase from them. In 2019, following the second oil change appointment, I was persuaded to purchase an extended maintenance agreement for $329. I was told that the agreement would include four additional oil changes. Last week I called Merced Toyota service department to make an appointment for the third oil change under that agreement. I was told by a very rude service representative that that agreement is no longer valid since the car is now four years old. It was a very short conversation, but I quickly got the feeling that I was bothering him. Since then I have attempted three times to speak with the service manager and have not received a response from anyone at Merced Toyota. I was interested in an explanation of why the $329 service agreement was only good for two $89 oil changes. Since the service department does not feel the need to respond to my phone messages, we have decided to not use the Merced Toyota service department again. By the way, the 4 oil changes I previously got at Merced Toyota were by appointment, and even with appointments, I waited every time at least two hours for the car to be ready. Also by the way, the sales department has always been very friendly, cordial and fair. So, I have two suggestions regarding Merced Toyota Service Department: 1. Don't buy an extended service agreement; and 2. Get an appointment for any needed service and be prepared for a long wait. T. Dickson read more

This place is a mixed bag. I bought a car a couple of years ago from Stephen Jurovich. Really nice guy and easy to work with. His boss is a lying jerk. Good luck getting a good deal from his boss. Insisted I do a credit check even though I paid completely in cash. Shady. In the service department the service writers are all lying jerks but the service manager Rob is great. They overbook their department because they are greedy and they act like it's not their fault. I was there recently for 6 hours for a job they said would take no more than an hour. Next they charged me more than double their original estimate. My wife loves toyota cars and wants to buy another one but I am not buying any more toyota's. read more

They started out at 518$ i got them to 325$ then I got them to 300$ verbally over the phone "Ok ill do 300$ plus tax im not gonna lose you over 25$" I get the call to pick up my car and kevin kroker says "350$ after tax" so i ask to speak to a manager. the one i was referred to now threatens "ill just put your old ones back in and send you on your way" "The paperwork says 325 plus tax" I said " well we agreed 300$ are you calling me a liar?" manager- "no i'm not. you know what? i'll speak to kevin and he'll call you back" boom rudely hangs up on me as im mid sentence. Kevin Kroker calls back and i get the job done for 300$+tax. what we had agreed on. When I arrived i asked and wrote down in the notes section in all caps the car be washed after they were done(complimentary for any work being done on your car).NOPE. I paid 325$ and they basically said funk your wash. Kevin said come in saturday morning all your paperwork will be ready. the paperwork wasn't found AT ALL. someone else had to completely redo my paperwork i was there 30-40min it should have been 5-10min max. DONT GET WORK DONE HERE. If the a manager is willing to threaten to take new parts off after the work has been done and put on your old ones who knows what shady stuff they're doing. What was he going to do? take the parts of my car put them on yours and charge you full price if i had given in to his "im the boss you don't tell me what to do" attitude. Attitudes like this is what will send customers to pep-boys or jiffy for basic service needs. I have had this car going on 3yrs through toyo financial never been late on a payment... Now i won't even buy a car from here i'll drive to Fresno when its time. read more

Merced Toyota - Car Dealers Near Me - Merced, California

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Thanks to Isaiah Kong & Greg for treating us good and getting us a great deal on a brand new Camry. read more

Merced Toyota - 2016 Camry SE - Car Dealers Near Me - Merced, California

You've heard of used car sales men being slimy and sneaky, well come to this location and you will see the definition of that from their sales associates, managers up to their GMs. Driving all the way out to Merced is quite a drive, but we had a particular vehicle in mind so it had to be done. I drove to 3 other different dealerships and I did not encounter salesmanship ethics quite like this location! Test drove a car, liked it, so I said let's make a deal. Sat down in the office did the whole price haggle process, they came down to a price close to my liking but not quite. I told them I will consider their offer but I still have a couple of other places to go to. They took down my information and they WROTE DOWN THE AMOUNT they were willing to sell it to me and we all went about our day. So a few days passed and after mulling over a few other cars I decided to go with theirs. I gave them a call to start up the paper work and I will come pick it up this weekend. Then I gave my bank a call letting them know I am getting ready to purchase so I have my financing in place and ready to go when I pickup the car to make the process a little less hectic with all the paperwork. RING RING (Merced Toyota): Me: Hello Shady Sales Manager: Hi I just wanted to call you and confirm the price, now it's $xx,000 Me: umm, No. It's the price you have written on the paper I filled out and it's $xx,000 is what we discussed over the weekend. Shady Sales Manager: I don't know about that price, let me ask my GM to see what we can do. Me: Ok RING RING (Merced Toyota) Shady Sales Manager: Yeah so Deep I spoke to my Sales Manager and we can't let it go for any lower than the sticker price, so if you want it you would have to purchase it at that price. Me: You're kidding me right. Shady Sales Manager: No we're not. Me: Ok then good luck selling that car because I will not not be buying it at that price. ***End of conversation*** This shows you when you walk into a dealership you are dealing with complete weasels. I mean you agreed to sell it to me a few days ago at a certain price, now that I want it and ready to come pick it up, you wanna raise the price back up?!? Good luck trying to get a good deal at this place, you're better off going and purchasing elsewhere like I did and I got a great deal and the sales staff was amazing, JUST STAY AWAY FROM MERCED TOYOTA!!! *******UPDATE BELOW FROM OWNER Comment****** No response back from sales manager "Mike Rutherford", also sent him a Yelp Message, nothing! Yeah no surprise here from these shady salesmen!?! ***************************************************************** read more

Poor Service. You can find better deals and better service up and down the 99 if you are a Toyota owner in the valley. Modesto, Fresno, & Clovis are much more reasonably priced and friendly. read more

After choosing to drive to Merced instead of getting my car serviced in Modesto because their service is horrible. I was nervous about trying a new place. But it was nothing amazing. It as all because of the man named Richard Gonzales. Car talk is very confusing to me but Richard took the time to explain everything to me. He was very respectful and made a moment that I was dreading actually very pleasant. After getting checked in he offered to have the shuttle take me anywhere and then offered to give me a tour of the waiting areas. This was something that never happened to me before. Now because of his help I will be driving to Merced for anything that my car needs. Thank you Richard for all your help!! read more

My husband and I had a wonderful experience yesterday at the dealership, we walked in with no real expectations for driving away with a brand new car. When we arrived a sales consultant named Romiro helped us out right away, he went above and beyond to make us feel important and welcome. Romiro was patient and great. We traded In a car that we still owed money on, and Romiro and the finance manager did everything they could to help us get approved with zero down, and after the second try we got approved and was able to drive away with a brand new 2022 Camry!! This dealership was fantastic and way faster than going to a used dealership!! Highly recommend and will back, we are part of the Toyota family now!! read more

Went to Toyota for a 4 runner, ended up getting talked into a highlander. Received excellent customer service from Martin Villanueva. Vehicle was not in stock to helped us locate one, had it within a week very outstanding gentleman, had it not been for him, I Promise I would have went somewhere else... So if your in the market please talk it this guy... read more

I always go in for service on my sienna. This dealership has the best service department I had to deal with locally. I have had many cars that I always service at the dealerships and hands down this dealership is the best! They make you feel welcomed as if you were a family member. I have 4 kiddos under 7 years old and they don't complain coming into the dealership. We go in probably every 3 months (I drive a ton). read more

Last Week I purchased a Used 2016 4 Runner, I gave 5 stars for Ivan in sales, I saw the drivers side tire was wearing on the inside and asked to have the front end aligned. I do not know what the service dept did to the car?, I drove the car 150 miles were I live, I took the car to Pepboys to have the alignment. The front left caster was 3.1. and front right caster was 3.0, the steer ahead was 0.15. I will not bring my car in for any kind of service to Merecd Toyota, Its true what others post about the SERVICE DEPT. My Advise is the Same as others,STAY AWAY smwilson read more

I enjoy bringing my car in for servicing they're always quick and very helpful with everything that I need!! The service advisor Jessica is amazing at her job. She seems to always know how to fix any problem that I have. And whenever I have any questions she is quick to find the answers for me. She is a god send I don't know where I would be without her! She helps keep me sane. I don't know a lot about cars so whenever I have a problem I always make sure that she's the first person I go to. Honestly she is one of the best service advisors that I have ever dealt with. Always attentive to what my needs are. I recommend going here to all my friends Modesto Toyota could learn a few things on how customer service is done right! read more

I can't give 5 stars at all because of my first experience. Toyota service center needs its own yelp because they deserve 5 stars. Small clip from todays experience through my dash camera. https://www.youtube.com/watch?v=ldR6EVH2HoE read more

I made a review in the past for this Toyota dealership but I just had to make another one, kudos to this location. The past two visits KP has been taking care of us to service our vehicles. We love his customer service and his dedication that he gives us every visit. I had a bad experience with another service rep back in May 2018 and When Rob the Manager seen how it was difficult to work with the other rep, Rob told us to go to KP and Rob assigned a great representation on Merced Toyota for us. KP is very friendly and before paying KP explains all the service they did in my car as well what is suggested and offers to schedule my next appointment. Great job KP hope he continues that great customer service. read more

Thank you to Merced Toyota for getting me in and out for my service appointment when you could not give me a ride home it was very much appreciated . read more

Best experience ever! The whole car dealership experience is one I find daunting. Nevertheless, I had to do it as my lovely 2002 Celica GT which I drove off the lot 15 years ago with only 4 miles, finally gave its last breath (still haven't sold it because I'm attached). Paola Jimenez who is a former employee I had spent some time with last year when first considering buying a car, played an integral role in my recent car purchase. I texted her asking for advice and she quickly connected me with the amazing MONICA DEUS, who is a close friend of hers. This became a 3 week process for various reasons and all of it was a breeze only because these girls and Robert Avazian, who is the sales manager all became my hand holders. Both girls worked like the perfect tag team in providing advice, making the deal for me as if I was family and keeping me anxiety free the entire time. Both Monica and Robert provided numbers on my first visit and without pressure, was kindly allowed to go home to think about it. A week later again with Paola's advice, a car was chosen, priced and the dream team comprised of Monica and Robert, was again ready to deal with my anxieties and neuroses about car buying. No more than 2 hours later they made magic (literally magic) and I made my very first new car purchase in 12 years (on my own no less, I relocated to the Central Valley for work and left parents and siblings behind in SoCal). The entire time, they didn't make me feel badly for texting my family back home for advice while we talked shop and at the end, even my family was relieved and proud of me for acquiring such a solid deal. For most people this may not be a big deal, but for a single girl who knows no one in the area and doesn't have the support from loved ones...this is enough to break you. Without Monica and Robert (and Paola of course) this wouldn't have happened and I'll be eternally be grateful for them. My car was delayed in being shipped to the dealership (my car wasn't at the lot because Paola chose a perfect one for me they didn't have) and when I called asking for an ETA as I had to return my rental, the General Manager scolded me like a father and asked me to promptly come in to pick up a loaner that I could keep until my car arrived. Customer Service is a big deal to me as I've dedicated my professional career providing quality Health Information Technology advice, guidance, and 24/7 assistance to the clinicians and healthcare staff I work with. I never thought I could experience that outside of the healthcare IT industry, and NOW? Now I'm compelled to use the Merced Toyota Team as an example to my employees and team as exemplary and stellar customer service. The entire Merced Toyota team (Monica -love her!- Robert, Albert, Bill and Dan) were incredible and I will forever be grateful for their kindness, patience and most importantly their consideration for my wallet and sanity. I'd curse out the other yelpers who have given these folks such horrendous and false reviews, but I'm a lady and karma is a...well, not a lady. read more

Classic old school bait-and-switch dealership. Agreed to one price and then magically it was $2k higher, "but we have this other shiny model we would be happy to sell you". Um yeah no thanks. read more

Took the truck in, paid for a diagnostic. 2012 with less then 60,000 miles and they wouldn't cover it under warranty because the truck was purchased in July. Also did not get a copy of the diagnostic report and they keep beating around the bush when I ask for it. Never doing business ever again with this dealership. read more

Best dealer experience ever. Quick and easy with little back and forth. I appreciate that . Ramsin , Dan and Ramiro made it a great buying experience read more

Went to Merced Toyota to look at a Camry , while I didn't buy from them they were very professional and courteous . They helped me and took time to address my needs . I would highly recommend them if you are looking for a new vehicle they will treat you fairly and not be like the stereotypical used car salesmen. I will definitely return in the future . Thanks ! read more

I went online to get an e-price for a 2016 Tacoma and I received an email confirming my request. Within a few minutes, I received a call from Greg Renwick, Internet Sales Rep from Merced Toyota. He was happy to answer my questions and also send me the info by email. I was please with his professionalism and for not beating around the bush like other sales rep. He gave me a great e-price so I decided to make the 5 Hour drive to the dealership. Once I arrived, I was greeted, offered coffee and off we went to see their inventory and the test drive. I went to numerous car dealerships but I have to say that I received the Best Customer Service at Merced Toyota. Thanks Greg Renwick for your service. The 5 hour drive back home didn't seem long in my New Tacoma. read more

Wouldn't even negotiate, sales manager was offered a super fair price. Low balling trade in which is in excellent condition and just 5 years old. This is why I shop out of town and why you should too if you are looking for a Toyota. Sales manager didn't even have the nerve to come out and meet us....but yet walked out of his little glass dungeon as we walked out the door, I'm sure to come be noisy! Oh and they had like 20 people in the waiting area most look irritated asf. Bye Merced Toyota times like these you should do better! read more

Highly recommended Danny Ly to anyone that it's looking for a new or used vehicle . I've done business with Danny for years now and he is the most knowledgeable and transparent person I know . Always have given me and my friends and family a great and transparent deal. As long as he is in the business my business and my referrals will go to him. Keep up the good work Danny !!! My lease is almost over see you and Merced Toyota soon !! read more

I bought my car last year in 2020 it is a 2018 Subaru Legacy, and my transmission went out in April 2021. I take excellent care of my vehicles, getting it serviced frequently and paying my bill on time. My warranty had expired by some miles and I had to pay for a new transmission, which is fine. I had a 12,000 mile, or 12 month full warranty on the transmission they put in, and yesterday, less than two months after getting my transmission replaced, it went out in the middle of Nevada. They will not honor the warranty. I will have to tow my car 400 miles to the dealer which would cost THOUSANDS of dollars, or, I have to have it towed a serviced in Nevada and have to pay the difference in labor cost and a tow. Either way I'm out thousands of dollars even though it is under warranty. They will not help or honor the warranty. I will be getting a lawyer and contacting the better business bureau. read more

The worst customer service ever. Went in four months pregnant to buy a bigger vehicle. Just wanted a price quote and the trade in value on my Toyota Camry. They said it would be fast and they'd assess the value of my Camry and let me know the quote on my desired Highlander. Well basically they put us in an office no food , snack, or water offered and took 3 hours to do a "quick assessment" of our Camry. Finally after we were four hours in they tell me the quote which was over what I told him I was willing to pay for the Highlander. They were however able to find a Highlander in another city that exactly matched what I wanted and had an amazing interest-rate at the time so we went ahead with it even though it was over what I wanted to spend. They offered us a good amount on our Camry so we did it. Fast forward two weeks later the new car arrives and we go to switch the Camry. The Highlander that arrived did not have our captains chairs that we were promised. It was a bench seat. On top of that they said that they paid us too much for the Camry and tried to up the price of the car that arrived that didn't even match our expectations. Hormonal pregnant and annoyed we finally arrived at a deal but I definitely feel like we were taken. I will never do business here again. I still have a bad taste in my mouth and would like to warn people against business here. They definitely did not take care of us and I feel very taken advantage of. To top it off not even to offer a water or pretzels to a pregnant lady do you lefr sitting in your office for over five hours when you said it was going to be a very quick assessment is so cruddy. I should've walked out then but was trying to be nice. Never again!! I would definitely go to Modesto Toyota or a different dealership in the future read more

This is an update. After submitting this I received an email from the "general manager" of merced Toyota. He said he was troubled by my post. We received a call last month (April) from the service manager I believe, He told my husband that Toyota will be calling Monday and that he will be sending me a owners manual to replace the one that came up missing in my car after bringing in my car because of a recall. As of today 5/25/17 I have received nadda, zilch not a darn thing, no phone call no manual. So much for the "word of Toyota of Merced" I used to be a loyal fan of Merced Toyota. Merced Toyota apparently doesn't believe the customer when they tell them that their (the customer) owners manual was removed from the glove box. Had to take my car in because of the airbag recall issue. They had to go through my glove box which is where my manual was. WAS. Not there anymore. I had called them last year about this but of course nothing was done. My husband also received a recall notice for his truck, he made an appointment to bring his truck in this morning. Last Saturday we got a call confirming his appointment today. When my husband got to Merced Toyota he was told " oh gee I'm sorry but we don't have your part" we asked then why the appointment? He said "well we have it but we don't cuz it's on back order"??????????? We asked then why we weren't called to let us know? He said oh there's no number here. ???????? How did Toyota call us this past Saturday if there is no number to call???????? Think I'm going to shop for a Nissan. I was thinking of buying in the near future. I was warned by friends who also had issues with Merced Toyota not to do business there but I guess I had to find out first hand. read more

I talked to the general manager over yelp about getting an oil change before mid month he wasn't helpful with general information about the services they provide you have to book in a week in advance for services. parts dept. was cool though, kinda lazy tho. update!!4/22 I spoke to Jon at the beginning of March and asked for an estimation on a oil change and an estimation for the drivelines & yokes to be greased ..and this was my Reply """"Oil change is $59.99 up to 5 quarts. We will inspect the the drive shaft free of charge. If it needs to grease the u-joints, I will get you an estimate of the service."""" ..was that helpful? imho communication was lacking a bit, so I explicitly explained to Jon that I will be moving to Indiana at the end of march, but there was really no help there. ""To do the drive line service, starting at 65.00-130.00. It just depends on when we get it to the shop. I hope that helps. If you have any other questions please feel free to give me a call blahblhblah.. there was really no effort from Jon to get me in there for an oil change, or a ""heads up we need to schedule you a week in advance in order to service your vehicle, so you and your family have a safe trip""^^ instead our conversation mostly consisted of confusion and overpriced estimations.. a bit robotic when I ask for an estimate. The lack of communication doesn't help nor did I get the helpful services I needed at the end of the month for the trip. I did try one last time and asked ""what were my choices on oil was"", because I was thinking about going synthetic at the time, I got a reply from you Dan? Joh? idk I was going to get a call from Jon.. a few hrs pass by and so I called jon instead to find out I need to book in a week in advance. That was my entire experience with merced Toyota. Sry Dan.. Jon? idk read more

I bought my vehicle here, do most of my service here. Customer service is spot on perfect..... so perfect that you can tell it's rehearsed and disingenuous. Wouldn't mind having a real person instead of a 'sales person'. Also, I am always being pressed for the condition of my tires. I get it, profit margins on tires must be paying off. However, your sales persons (or rather, service manager) report on my tires was inaccurate. I learned to trust your analysis of my vehicles condition. The trust and relationship we have been building has been erased and I will always be suspicious of your business practices. read more

I have been to Merced Toyota on several occasions and have received great service, yet I never thought of writing a review until a recent incident. I was at Toyota for service as usual. Everything was normal--warm greetings from the staff and the speedy administrative service. As I was waiting in the waiting area, I noticed a lady who kept repeating the same sentences over and over. She does not seem harmful but it seemed that she made some customers uncomfortable and they reported this to the staff. I was only slightly uncomfortable and decided to just be careful. A staff came over to ask how I was doing and he kept coming to check on me throughout. He pointed me to the nearest exit route, in case needed. I really appreciated they care about their customers. What I also liked is that they did not do anything to that lady aside from keeping a close watch. They did not provoke her or kick her out but they did not let her get out of sight. Eventually she left and the staff came to check on all the clients that were waiting around. They went above and beyond for their service! read more

As a first time buyer, I would say that I had the best service from this dealer because of Ramiro. He was able to provide excellent knowledge about the car very clear and concise and on top of that he is a very calm and friendly person to his clients. I would highly recommend this to a new customer. read more

Came in and asked some questions about my Toyota last week. The Rep that helped me, Jennifer Serefin, was able to answer all of my questions and get me back on the road FAST! Never had such an outstanding experience at an auto shop before! Definitely will have my business in the future (as long as Jennifer is there!) read more

Nice and friendly staff. The sales rep who helped me, Stephen made sure I was comfortable and happy with my purchase. There was no pressure and he explained everything to me and answered all of my questions. He met and exceeded all my expectations and I truly appreciate his effort to make the experience positive for my family and I. What an awesome dude. Also, I love my new car! read more

I have bought two cars at Merced Toyota. My first experience was a used truck they had on the website. I drove down (over 50 miles from my home) and was not disappointed. The staff there treated me like family, even when a small problem arose while doing the paperwork, the salesperson explained my options and let me choose the solution. After having that truck for almost a year, a family member was in need of a new car. We again made the drive down, not checking the inventory since she didn't know what she wanted. We walked around, and we're not bombarded by salespeople as other reviewers have wrote. One guy came out and asked wht we were looking for, directed us, then backed off to let us look around. She picked a used sedan and again, paperwork went smoothly. Even surprised her by her interest rate! I would recommend Merced Toyota to anyone looking for a quality experience while buying a car. I will be back for a third, I'm sure!!! read more