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    Mercedes Services

    3.8 (30 reviews)
    Closed • 8:30 am - 5:00 pm

    Services - Mercedes Services

    Auto brake repair

    Auto engine repair

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    Here is the website showing the $189.99 price.
    Philip K.

    So, I really hate having to write a 1-star review, but I had a not-so-good experience here and feel that others should know about it. I have a Mercedes and got a message on my dash saying that my car was due for "Service A". This includes an oil change, fluid replacement, and a bunch of other minor things. Mercedes-Benz in North Miami Beach wanted $225.00 for it. Mercedes-Benz has excellent service, but I wanted to see if I could find a place that was closer and cheaper. I found Mercedes Services on Yelp and it was all 5-star reviews. I checked out their website. Under the Services tab, it showed that Service A was $189.99. It didn't say that this was a "special" or a "sale" or anything like that. I called on a Thursday afternoon and the owner picked up. I asked him about Service A and if/when they had an appointment. He confirmed that Service A was $189.99 and offered the first appointment for the following morning at 9am. The owner didn't say that $189.99 was a special or sale price. I made the appointment. I really wanted to get the service done, so I rearranged a few things in my schedule to make the appointment. After making the appointment, I noticed that Yelp had a $25.00 for $50.00 voucher. It said that the voucher was good for service, but could not be combined with any other discounts, specials, or offers. I purchased the voucher. I showed up the following morning at 9am sharp. There was only one guy there. He told me that the "technician" was running late. Not a good start. He said he had called the technician, but didn't get an answer and "hopefully" he would be in soon. I said okay, confirmed the price, and then gave the guy my Yelp voucher. He said he would have to call the owner about it. The technician finally showed up around 9:30am. They put my car up and were about the start the work when the guy told me that the owner was on the phone and would not accept my Yelp voucher. I then got on speakerphone with the owner. The owner's tone was arrogant and rude from the start. He said that he would not accept the voucher because I didn't tell him about it yesterday. I said that the voucher was right there on his Yelp page and it didn't say that I needed to tell him about it before asking the price. I said, "Why do you need me to tell you about the voucher up front? Are you going to charge people more money if they tell you that they have a Yelp voucher?" The owner responded that the $189.99 was a special sale price and that his usual price was $249.99. He said that I had two options: (1) pay $189.99 with no voucher or (2) pay $249.99 and use the voucher. Yes, he actually said that to me. I told him that he wasn't being honest because $249.99 is more than the Mercedes dealer charges and his very own website lists the price for Service A as just $189.99... not as some special or sale price. The owner refused to accept the voucher unless I paid the higher price or paid them for some additional service. He pretty much said take it or leave it. I was left to make the following decision: (1) walk out and find another place or (2) go through with the service for $189.99 and not use my voucher. I had rearranged my schedule to come for this service and really didn't want to leave without it done. I then asked the worker if the owner would at least give me $25.00 off for the $25.00 that I had spent on the voucher. He said he would let me ask the owner. He then put the owner back on speakerphone, BUT THE OWNER DIDN'T KNOW HE WAS ON SPEAKERPHONE AT FIRST. When the speakerphone went on, I heard the owner say in a pissed off voice that I was "being a pain in the ass" before he realized that the speaker was on. I guess he didn't appreciate me ruining his morning by calling him out on his BS excuses. NOTE TO ALL BUSINESS OWNERS: It is bad business to call your customer a "pain in the ass" to their face. Still, I wanted to get the service done. I didn't have time to make another appointment elsewhere. I asked the owner about giving me a $25.00 credit for what I had paid for the voucher. He rudely said NO because then Yelp would be entitled to 25% of that money. At that point, I told them to just go through with the service at the $189.99 price. I have emailed Yelp about getting a refund for the voucher. I am hopeful that Yelp will credit me back the $25.00. In summary, I strongly advise against spending your money here. The owner is advertising a "deal" on Yelp, but clearly has no real intention of offering a "deal". He will only accept the Yelp voucher if you tell him about it ahead of time so that he can inflate the price to compensate for the "deal" you are getting. He is dishonest and extremely rude. He was talking crap about me to his worker not realizing that he was on speakerphone. In my opinion, this business is shady and unprofessional. Spend a few dollars extra and take your car to the Mercedes dealer or elsewhere.

    Close up where they bent my hood

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    8 months ago

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    2 years ago

    Unbelievable service for Mercedes Benz cars. They were honest , reasonable and very professional. I highly recommend them.

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    4 years ago

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    3 years ago

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    3 years ago

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    2 years ago

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    12 years ago

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    George S.

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    12 years ago

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    11 years ago

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    12 years ago

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    11 years ago

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    10 years ago

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    5 years ago

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    6 years ago

    Great service! They were very helpful, fast, and efficient. They also gave a good deal.

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    6 years ago

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    6 years ago

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    14 years ago

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    7 years ago

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    12 years ago

    Professional and always reliable with the best service around. My husband and I highly recommend them!!!

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    12 years ago

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    12 years ago

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    George S.

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    8 years ago

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    George S.

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    8 years ago

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    10 years ago

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    12 years ago

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    10 years ago

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    14 years ago

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    Review Highlights - Mercedes Services

    “They were spot on with their diagnosis and the pricing is much less than the dealership.”

    Mentioned in 3 reviews

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    Mercedes Services - autorepair - Updated September 2026

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