Watched the YouTube video's Ordered the later model (bigger) w203 c230 722.9 Tranny pan, better filter, & the fluid exchange kit. Great customer service & almost made the mistake of using the later model blue fluid (instead of the Red fluid) Which would've absolutely ruined my early model 722.9 transmission. Thank you for the video's & for providing a well put together kit. read more

I have been a customer since 2015 or so and recently placed several orders again. On Christmas Eve I placed another order and after checking out I realized that I forgot to add an item (modified crowfoot) and emailed Mercedesource immediately to see If I can add this item, otherwise for me to place another order there is an exorbitant shipping fee for such a small item. I received an email back today ( 3 days later) stating that it was too late because all orders have already been processed and that there was absolutely no way to make an exception. Obviously this is not the end of the world for me however this will be my final purchase from Mercedessource and I will be sure to let everyone that I know how they treat their repeat customers. read more

I learned of MercedesSource.com from the (angel) mechanic that I found on craigslist. MercedesSource.com is just what I need. And it's what you need too if you have a Mercedes Benz 1961 to 1995 (diesel or gas). Get parts, specialized tools, repair manuals, a zillion tips, etc ... all affordable. They're on Facebook and Twitter and the owner Kent Bergsma posts educational Mercedes DIY videos on their YouTube channel www.youtube.com/mercedessource. Speaking of which, check out the History page of the website and read how Kent started the company and what an industrious fellow he was (as a young man he was a bush pilot in Indonesia with a wife and baby -- how cool is that?!) I only wish they could have this Internet business AND still be able to do repairs on customers' cars. read more

Zero customer service. I had an issue with my order so I have been trying to contact them for well over a month. The website uses a message contact system. Every time I send them a message through their website I receive an automated reply that I should hear back from them within a couple of days. I have never heard back from them. I searched for and found a phone number. They do not answer. The answering service informs you not to leave a message as it will not be listened to nor returned and then directs you to the website. I would give zero stars if I could. Buy at your own risk. read more

Poor customer service...I mistakenly ordered the wrong kit and immediately tried to correct it. After several emails and zero response from them I received the wrong kit. I've been trying to get a hold of them to return the part and order the correct one with zero responses on their end. Beyond frustrated! With a fleet of old Mercedes I will not be doing any business with them again and wouldn't recommend anyone else doing so either. read more

I am certain that I value finding these folks and I am in debt to their youtube video regarding the dash cluster lighting on my '84 W123 300CD. However, I am unable to access their webmaster or any other portion of their site that they make available and they don't accept telephone calls. The web site has an issue with my browser, Safari and also Firefox. It tells me that I may not be a human trying to email them. I just want to send in my request for notice of when the LEDs that are currently out of stock will be restocked. I dread that they will be in stock but that I won't be allowed to purchase them due to the website responses that I am receiving. Best to all; Ron Smith, Pasadena, Ca. read more

When I go my first part ordered from Mercedes Source I was pleasantly surprised to find instructions, a pair of rubber gloves and a lemon head. I once ordered replacement belts for my Mercedes Pens and they came with instructions that enabled me a "non car mechanic" type to get the job done in one afternoon. The pricing is great the service is great and finding parts is really easy to do on their website. Cant wait to order more parts read more

Every video you watch is about selling you something greedy greedy greedy it's no longer for the love of your classic Mercedes by you stuff from Pelican Auto Parts or RM way cheaper read more

Mercedessource is definitely a useful asset with much information for the home mechanic. The products are generally good quality. But you have to realize that Kent is in the business of selling information and merchandise. Most if not all of his videos are geared toward solving your problems, real or imagined, by selling you a cure. I own a '81 240d with 345,000 mi. I bought it with 97,000 mi. It has been very reliable and I service it myself. Also owned a '84 300 turbo until recently. I gleaned many useful tips from watching the videos. However they must be taken with a grain of salt. read more

I purchased an aluminum restoration kit from MercedesSource.com which delivered no results. I called about my issue, and while the person who helped me on the phone was nice, all they offered was a $20 gift card to use with their online store. I was fairly disgruntled, having paid around $100 for a kit which didn't polish my car's aluminum as advertised. To add further insult to injury, the $20 gift card code they gave me doesn't even work... On inspection of their Facebook page, they don't allow reviews. Similarly, they don't allow comments on their YouTube channel. There isn't a space for reviews on their website. These all feel like major waving red flags in hindsight. I'm sure some, maybe even most, people have a great experience with MercedesSource, but I won't be spending another dime with them given the poor service and seemingly intentional lack of transparency. read more

Been watching Kent video on youtube after I bought a 81 300sd. Very informational videos and it is clear how knowledgeable he is about these cars. Long story short, I bought an used part on the website. They inspected the part before shipping it out and contact me to confirm that I am ok with the condition of the part. Wonderful customer service. Love it. read more

Mercedessource is great. It's a one stop shop for pretty much anything you'll need for any old Benz. Not to mention that it's obvious from his videos that Kent really knows his stuff. I emailed them to ask the brand of a product and they responded in a few short hours. I received my order in 2 days(to IL) and it came with the nice little bonus of a pair of rubber gloves and a lemon head. I will continue to do most of my Mercedes parts shopping at Mercedessource. You've got to love supporting a small family run business. read more

I've been a Mercedes-Benz and BMW mechanic for my entire life. Kent gives flawless advice and sells great merchandise. As far as helpful Mercedes Sources it doesn't get much better, people. read more

I asked to be contacted via email to make sure I was buying the right thing, you can't talk to a human. And I'm not going to blow my money taking a crap shoot. Very disappointed that for over two days, no contact. I called my local Mercedes dealer and for not much more, problem solved. Good luck to you if your experience is a good one but sadly mine wasn't. read more

Been purchasing from Mercedessource for several years. Never needed to return anything, and that's a lot of tools and parts. Top notch parts and custom made tools that really help. If you own an old Mercedes, Mercedessource should be your first stop. The video's are extremely helpful. Had an oil leak under the front drivers side fender. We couldn't figure it out. Then watched a video about oil cooler leak. Bought the parts needed to cure the leak. Found out that the old hose was ready to burst. If it had the hose would have shot all the engine oil out is about 30 seconds and I would have had a trash $5,000 engine. This one video alone made dealing with Mercedessource absolutely my first stop. read more

I ordered ignition switch for my car they sent me the wrong one. I tried calling them but they dont answer their phones. Email on the website too is a scam the form doent even gather any information on complaints. How are you supposed to communicate back? Am about to file a small claim for my money. They are a SCAM read more

Absolutely disgusted with the ignition cylinder I bought for my 1983 Mercedes 300CD. I paid extra because I thought I was getting a quality part from a good company. However what I got was a garbage part that has caused more problems than the 34 year old part I replaced. Great marketing by Mercedessource which is what drew me in. After installation the ignition lasted about two months before starting to stick and then it was all downhill from there. I had to call AAA to get the car home after the ignition failed to turn the last time. read more

Great resource for old MB owners. Great high quality products and kits, great videos, repair manuals and tips, great instructions he makes for his kits and products. Good prices, fast mailing, can't say enough positives about these folks. Being a non-mechanic guy, I am leaning a lot about my 300SD how to care for it to keep it going for the million miles it will go! I now have confidence in having an old car that is so nice to drive, knowing that these folks will be there for me as needed down the road. read more

Kent and his team are amazing!!! The videos, the kits, the merchandise are all great! I just started a restoration on a 1972 MB 350sl and just placed my first order with Mercedes source. Thanks All! Hope I can stop in for a visit one day read more