We reached out to Mercury Heating and Air in March 2021 when we needed a brand new HVAC system installed in our new home. Ian presented me with a couple options and we ended up going with the variable speed heater. From scheduling to the finished installation, the entire process was professional, efficient and seamless. We're extremely happy with our new heater/ac units. We've been using our heater on a daily basis in the winter and are so happy with how efficient it operates. We reached out to Mercury Heating again a couple months later in December when we wanted our condensate line rerouted from the HVAC unit because it was causing excess moisture on our concrete. Ian came out the next day and got the job done in under 20 minutes with no charge. Mercury Air stands by their quality of work and you definitely get what you pay for. Overall - highly recommend these folks. read more

Our little has no AC or central air & I wanted to get a split unit professionally installed. I called several HVAC companies who said they don't do split units. Mercury was responsive, professional & did an excellent job installing a split unit. It may seem like you can DIY this but I wouldn't unless you have professional experience. They worked all day & our unit looks great & works perfectly!! Thanks guys!! read more

Mercury Heating and Air - Outside unit - Heating & Air Conditioning/HVAC Near Me

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I called up Mercury this Saturday morning and they said they could come out and check my AC in the afternoon. Jason and Ian arrived as promised in their 4-6 PM time window. Ran some diagnostics and quickly realized there was no refrigerant in the system. There was a leak somewhere in the system. They laid out my options in a clear manner and I chose the cheapest option (recharging the line and hoping for another 7 years). Jason and Ian were very thorough and great to work with. Even brought booties for their shoes to keep the inside of our house clean (very considerate)! Hoping for my sake I won't see them soon, but will definitely give them a call for my next AC (and heating) need. read more

Ian was able to fit me in for a second opinion and ended up correctly diagnosing the issue with my furnace right away - which saved me the price of the installation of a new unit. I am deeply grateful for the integrity he brings to the table each time we call him when something comes up and will continue to use Mercury Heating and Air as our go-to company. read more

I initially had them come to look at my blower fan that had stopped running. They were able to get it back in service but let me know that due to the age of the unit that repair parts were difficult if not impossible to find. My unit is almost 25 years old. We discussed the unit replacement and was quoted a fair and reasonable price. I had Jason and Ian replace the unit. They came promptly when they said they would and had the unit replaced and up and running in less than two days. They put down tarps to protect my carpet and maintained a clean work area. I can't say how much I appreciate the professionalism and competence these gentleman have. I highly recommend this company and fabulous people. read more

You can trust this company. They just installed a new furnace and air conditioner in my home. They helped me service and repair an old unit for several years. When the old one finally died during this current heat wave, they were responsive and helpful in selecting the right unit for my home based on the house and my finances. The did not upsell me. They are honest and knowledgeable and professional. Give them a call! read more

I would like to call this a two-fer...or a three-fer. I have written a review on this company before, as they serviced one of my other properties. Ian and Jason were EXTREMELY helpful and prompt when it came to servicing two furnaces in a home that was built in the 1914. I have a duplex and one furnace failed, then the second one failed a week later. They gave me a bevy of options to go with, but in the end we went with the proper alternative repair to alleviate the issue. Thanks again Mercury. read more

I would recommend Mercury. Earlier in the year they helped fix my furnace. It was a difficult problem and they took the time to figure out a solution (including bringing in someone else from the company to try to figure out what was going on). Months later, I had them do an AC tuneup. They explained what they saw and provided recommendations. Overall, they are professional, seem very knowledgeable, and provided advise without any sales pressure. Very good to work with. They are now on my go to contractor list. read more

Great service and true to their word. We recently had our furnace replaced and AC added to our home. The project was well done! Jason and Ian delivered and in one days work completed everything. Also, no dust was left behind after they were done with their work. I honestly think my garage was cleaner after they left. I have no regrets selecting them for the project and I completely trust their work and service. I absolutely recommend them! read more

Thank you, Jason and Ian, for carrying out exemplary work. A new heat and a/c system that is quiet and efficient! Many offerings to choose from during a consultation informed us of the most cost effective option for our home. You made the process seamless! read more

Smart. Helpful. Not going to sell you junk you don't need. Came to my house same day and resolved the issue.

Mercury Heating and Air is fantastic! After years of contemplating purchasing AC for my East Bay home, I finally decided to make the move this year. I reached out to several companies, each of whom came to my house to check it out and offer a bid. Ian was thorough and gave me all the information I needed to make a decision. He spent the most time with me, actually drew a diagram of how the system would work, and gave me info on all the necessary components of the AC unit. He was the only rep that actually came in my house to to talk about the entire AC system, including the ducts and the return air vents. He offered several options/solutions, and he gave me a recommendation on a path forward. His technicians came out the next week, installed the AC, kept me updated as to what they were doing, and alerted me to any road bumps they discovered, as my furnace was 25 years old. AC works like a charm! Couldn't be happier. Call this company for your HVAC needs. read more

Thank you Jason and Ian for restoring my faith that there are people and companies like Mercury Heating and Air that are out there that go beyond excellence and provide exceptional service repair to complicated air conditioning problems! Words cannot express how fortunate we were to find you both who took a difficult situation and analyzed with expert qualifications and electrical capabilities and found the best course of action to fix a problem that we thought was unachievable! Thank you both again for resolving our air conditioning debacle with great speed and professional expertise! You were also so attentive in communication and courteous and kept us informed at every turn and completed this job in record time! Amazing! Thanks! We will definitely use your services again if ever the need arises and I want my Yelp community to know that I can definitely vouch from our own experience this reliable and capable company for all your heating and air conditioning needs! read more

Our A/C unit started making noises when we fired it up this past May. I had a couple of different companies come out to troubleshoot and Jason with Mercury was by far the best. He was extremely informative and educational. Our unit is not old, we had our entire HVAC redone in Fall of 2018 and he was able to identify some errors made during installation. Because of the warranty, he wasn't able to do the actual repair (we need to contact the original installers), however, he was really helpful in explaining the warranty process (something our original installers did not do). He did a dye test to find where we might have a leak located and he was very thorough in his evaluation and ensured he explained and showed me everything he found. Jason never tried to upsell me on any services or products and he was a great communicator during the several months we worked with him. We will definitely be using Mercury's services in the future and for regular maintenance. read more

I decided to go with Mercury Air for my HVAC installation and couldn't be happier with the results. I really appreciated the transparency and no BS approach during the estimate. Ian even took the time to find the right HVAC model mix and answered my dozens of questions. During install Ian's team, were professional and considerate and even stepped up to the challenges that kept coming up during the install. The original air intake layout was so loud that watching TV in the living room was difficult. Ian moved the intake and added one more. He also found how to cancel the noise even further by doing something called an S curve (dont remember the exact terminology). Now its so silent I can barely hear it - nice upgrade for a 60 year old house. read more

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Add FIVE ADDITIONAL STARS ... Very long story short... Read numerous reviews on yelp and reached out to over a dozen local HVAC 'Repair' shops... Received only 3 replies and those that did respond were ONLY interested in selling me a new $20,000 heat pump installation... No one would even consider an on site inspection Accept Mercury Heating & Air... Jason was on time and when I told him not to waste a lot of his valuable time as I had kind of resigned myself to an expensive new system, he responded w/ 'Let's just check things out before you make a decision'... An hour or so later and $750 in many bad parts and I had heat back on better than before... On top of all this Jason is a good man full of patient information I can use going forward to help make my system more efficient and put off for awhile an expensive repair... To be honest, some systems as old as mine may be beyond repair, but it is some easier to spend lots of money if you know a repair was at least attempted and successful by a competent service provider... When my system finally starts to fail again I will know what to look for and will definitly call Jason... Nuff said... read more

After my husband and I had a scare with our furnace, I called Mercury Heating and Air. They were responsive and immediately added us to their schedule. We were both very happy with the quick service Ian provided, the knowledge he shared with us and his honesty was refreshing. We recommend Mercury and will be calling them again for any future needs! read more

My AC unit died on my during a big heatwave last month. Ian was incredibly honest, helpful, insightful, and quick to get a new unit installed for me SAME-DAY, right before labor day weekend! I can't recommend Mercury enough, thank you again Ian read more

Mercury Heating and Air - Heating & Air Conditioning/HVAC Near Me

On a day that was going to be in the mid 90's, my central A/C blower stopped working. Called several HVAC companies, but it was hard to find someone to come out same day. I'm lucky I found these guys (Thanks, YELP). They were able to come out a few hours after I called them. Ian came in, went right to work and fixed the problem, also diagnosed a couple other problems and fixed them too. Ian really knew what he was doing. His knowledge really impressed me. Unfortunately, he pointed out an issue that is not repairable and I will probably need to replace the whole unit eventually. When that time comes, I will not hesitate to call Mercury to do the job. I highly recommend these guys for your HVAC needs. read more

Ian is awesome- he has gone above and beyond to handle our 23 year old furnace issues. He's definitely knowledgeable and provides explanations that are easy to understand. Ian is the only one we will call from now on and when we are ready to replace our furnace we will turn to Ian once again. We definitely recommend Ian and Mercury read more

If you're looking for repair, service or replacement stop searching and reach out to Mercury. Ian was very thorough in his initial inspection and walked us through a wide range of options available. We ultimately settled on a full AC, furnace and duct replacement that fit within our budget. Ian and team were responsive, timely, clean and finished the project on time and within budget. Very satisfied with the results, couldn't recommend enough. read more

Mercury Heating and Air - AC - Heating & Air Conditioning/HVAC Near Me

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We are totally satisfied with our experience with Mercury Heating and Air. When we decided to replace our ancient gas furnace with new a system we got several bids. What tipped us in Mercury's favor was that Ian appeared much more thorough than the other estimators. He spent nearly two hours here doing his evaluation and discussing matters with us. The price quoted (for a hybrid heat pump/gas furnace system, new ducts) was in the middle range of those we got. Jason and his crew were great to have in our home, very responsive to any questions we had. Communication was never a problem and the work started as planned and finished well before the allotted time. read more

Our heating went haywire Thanksgiving, by Monday the upstairs heat completely went out! Called mercury Monday morning and they were at the house that day just a few hours later! The tech was able to figure out the problem and luckily had the parts needed to fix it! Excellent service!!! Worked fast and had a working heater 5 hours after I requested their services! Would definitely recommend and use them again! read more

Ian is the BEST!!!!! This is the company you need to use! Professional, informative, above and beyond helpful in explaining everything with absolutely no pressure. Saved us on a 112 day when our air conditioner wanted to exercise its right to not labor on labor day. Thank you Ian! Love this company and how it operates. Highly recommend. read more

We wanted to go to a heat pump system as we were adding solar and our old HVAC was tired. While other companies told us there would be no problem in adding a heat pump, Ian gave us a lot of information, and talked about realistic expectations given the physical limitations of the house, and offered a "dual fuel" solution. Ian and Jason are also the ones that installed the system. They were always professional, and had answers when I had questions. I would recommend if you want honest answers to HVAC questions. read more

We contacted a few companies regarding either doing dual zone or a whole house fan, and Ian and his team were by far the best to work with. They were very responsive and really consulted us on what was best for our house. Once we went with Mercury, Bryce was great with the installation, making sure to check in with us whenever a decision had to be made. Pricing was reasonable and from initial call to job completion it was all done in a week. Ian was even available for quick follow up questions via text and guided me when I wanted to install a different thermostat since we didn't decide on what we wanted until after the job had been done. Highly recommend and will go back to them should we need anything else. Thanks Ian! read more

Our heating unit stopped working right when the weather went south. Mercury HVAC sent Ian out next business day. The issue was quickly diagnosed and explained, along with costs. Fast and friendly is a great way to describe the experience. Thanks again! read more

Look no further...these guys are awesome. We were in need of a furnace/AC/ductwork upgrade and decided to go with a dual-fuel system so sent out for several quotes. A couple of local companies came out and without so much as looking under the house gave lowball quotes but no guarantees. It was obvious to me they didn't assess any issues they might run into and the bill would get jacked up. Ian from Mercury came out and as part of the free quote crawled under the house, up into the attic, and over the course of an hour looked closely into everything from electrics to access. He gave a "no surprise" quote which wasn't the lowest but which, based on his real assessment of the job, was guaranteed not to go up. He talked me through the equipment he'd install and the internet confirmed they were excellent units, so I booked them to come out in a couple weeks to do a 4-day install. Ian and Jason and their crew arrived on the day we had arranged and went right to work...setting up drop cloths and wearing boot covers to keep everything tidy while they worked. The whole crew was friendly and easy to have around our house for a few days. At the end of each day they cleaned up after themselves and left everything impressively neat. It was a "no surprise" quote but there was a surprise...the planned expansion of the return vent couldn't happen due to roof architecture and this might affect the performance of the new units, but rather than say "well that's good enough" they came up with an alternate plan which involved installing a separate filter unit not included in the quote. I'm sure it cost them extra to install it but it was never mentioned AND there was no addition to the final bill. I paid exactly what they quoted. Bottom line: they did a 4-day job in 3 days, were friendly and easy to work with, and had massive integrity around their "no surprise" guarantee. I think Ian, Jason, and their crew could give master classes in how to be professional contractors and on top of that they're a veteran-owned company so there's that, too. Six stars out of five. read more

Our air conditioning unit died in the middle of a heat wave- I called Mercury to set up an appointment and they were able to send out a technician that same day! Ian was incredibly helpful, providing multiple solutions to our problem (at various price points) and letting me know how everyone's COVID remodels have affected industry supply. We decided to repair the old unit because prices will likely stay inflated until 2023. I greatly appreciated the insider information! read more

Of course furnace problems during the winter when temps were dropping down to the mid 30's at night. Mercury was able to come by the next day and get it up and running. Polite. Professional. Gave us recommendations to upgrade our dinosaur furnace in the future. Will happily use them in the future. read more

I am updating my review and increasing my rating since this business reached out to me after reading my review. They were able to locate my phone number from the request I had originally sent through their website and called me as well as sending a note via yelp. They did explain that this was a particularly busy period and hence the slow responses. I have suggested that they fix their automated phone system and update their website to make it easier and more timely for customers to get through and receive a response. I know it is difficult to run a business, let alone a small one. Making it easier for customers to reach a business is one key to success. read more

We thought we had an issue with our ductwork, and Ian did an outstanding job of walking us through the process. Ultimately, he did some minor maintenance on the furnace (that we hadn't even known to ask for), but he was very open about what he was looking for, and even took videos of what he saw in the attic to show us the state of our unit/ducts. He gave us very frank advice about the age of the unit and whether some of the options were worth the money. I know who I'm going to call the next time we've got an A/C or heating issue. read more

Ian and his team installed an AC unit in our rental home. His quote was by far the best. And when he went in, he noticed that the heating (installed March 2021 by another company) was not installed to code. The heating had the wrong pipe to the roof (rusted after 1 month of use dripping condensation into the home) plus improperly secured the unit to the floor. Ian spent twice as long to fix their mistake and then install the AC. He left the house sparkling clean and didn't charge me a cent more. I highly recommend Ian and his team. He is a straight shooter. Won't oversell. Tells you like it is. Even helped us find a more economical way. All in the middle of a supply chain shortage, labor shortage (his team still with him), and in the middle of winter when other HVAC companies were adding on more due to the high demand for their services. THUMBS UP! read more

TL;DR is "Great work, on time, on budget, and my house is cooler than before on stupidly hot days and likely uses less energy even doing that." Thanks, Ian & co! One day during a heat wave, came home to no AC, no fan even, ugh! Reached out to friends and coworkers in a panic, one of whom referred Ian @ Mercury. He was apologetic he couldn't make it out *that night* (at 8PM, I wouldn't expect him to!) but managed to squeeze me in first thing the next morning. He was able to quickly diagnose the problem, and discussed options without a sales pitch. I ended up spending a fair bit, but by my choice, not because I felt pressure to do so. He was able to get going quickly, which was a relief (and even patched my old system along with a workaround for the interim, bless his heart!) I asked a lot of questions, all were answered, and tried to mostly stay out of the way of he and his crew while they toiled away (did make sure they had cold water once I thought of it... running the new furnace to test it on a triple digit day SUCKS!) I especially liked the "No Surprises Guarantee", which means he quotes you X dollars, you pay X dollars, even if (as in my case) your coolant line is the wrong bloody size and kind and he has to run a new one, whatever. I imagine he has to figure a bit more into his quotes for that, but I'd rather know that I'm going to pay X dollars, versus a quote for a bit less which could suddenly turn into 150% of that once work is started. read more

Hottest weather we've ever had and our AC went south. Mercury was almost the only company to actually answer the phone. We scheduled an appointment, they arrived on time, and fixed the AC. Nothing nice to say about the original installers. But all running fine now, and I learned a lot about what we might do to help the heating and cooler in our 60's era house. read more

I don't normally leave reviews, but passionate business owners are hard to find nowadays. Our A/C decided to stop blowing hot air on a 90+ degree day! Found Ian on Yelp and decided to send him a message since I needed someone within the next 2 days. He responded that night and was super understanding regarding my crazy schedule. Came out exactly when he said he would and my A/C was up and running within an hour! My unit is pretty old so I will definitely be contacting Ian come time to replace it! Thank you for all your help Ian!!! read more

Wow! We were so incredibly impressed with Mercury Heating and Air!! Our plan was to get a few more quotes, but we were so happy that we stuck with mercury. We were not disappointed. Our house was built in the 40's and has never had central air. We had duct work put in a few years ago for heating. For the past 20+ years we've had a swamp cooler. We've had to replace it many times because of rust and damage. It broke the week before our big heat wave in June, and it was rough. We called mercury and they made our consultation appointment quickly, and got to work within a few days of the appointment. They were kind and professional. They wore boot covers when in the house, and laid down clothes for where they'd be walking. They removed the old swamp cooler and boarded up the spot, and sealed the boards so that we didn't have to worry about it. They also disposed of the old unit so we didn't have to!! They were done with everything in less than 10 hours, and it's made such an incredible difference in our home. The ac unit they put in is quiet and efficient. It's been such a blessing. Thank you so much, Mercury!!! read more

It had been a few weeks with the AC dead not working. So I found these guys and Ian had come by to take a look at our system. Hilariously, he comes in and flips the thermostat on and the damn thing came on. We were so confused but for whatever reason it came to life anyways. The part that earn them the five stars rating was, even though the system was working he decided to check the system anyways. After some diagnosis, he did find some issues that most home owners would never know about keep an AC running. For one, the type of refrigerant that is being used is about to go extinct is one way to word it. In order to keep up with the environmental damage that CFCs cause, we will totally need to get a new unit eventually. Secondly, even though the filter gets changed all the time, the condenser core and blower fan was still jam packed full of dust. Ian took the time to clean as best as possible each piece before closing everything up. Even after he left, the AC again didn't turn on but I figured it out after that. Looks like there's some wiring issues in the wall. That bit I can fix. The AC bit? Not my area of expertise. The AC is now blowing colder than ever. read more

We just had Mercury replace our HVAC system - new ducts, furnace and AC setup in a dual zone configuration. They greatly increased the air flow in our home; previously the upstairs would average 12 degrees warmer than the downstairs - now it's even. They also reconfigured the system intakes which vastly lowered the noise when the system kicks on - now we often can't even hear it. They were professional, punctual and fast. Highly recommended. read more

These are my go-to guys for any hvac issues are our home. They've been out a few other times to inspect and fix various issues but this most recent job they replaced our entire system in 2 days with a new 2 zone system. Ian is super knowledgable and gave us a few options. We really appreciate his design considerations given most contractors only want to replace with a new larger unit and call it a day. Definitely recommend anyone looking for a responsive, reliable, and experienced hvac contractor. read more