Great customer service. I'm very thankful for the employees that assist with putting air my tires…read more Always positive, patient and supportive. They always give me feedback and options to repair existing tires or buy matching prices with another company

We have relied on the Aurora team on Augusta Way for years now, and the high level of customer care…read moreis very, very rare! very RESPONSIVE, EFFICIENT, COMMUNICATIVE and REASONABLE. Consistency builds CONFIDENCE, and they've earned mine.

Red's Garage is awesome.... They repaired my Rover…read moreasap,,,towed to their shop...radiator replaced under warranty. Top notch. They serviced my Tundra for my out of state trip and repaired some electrical wiring for aftermarket lighting....Boom ...done ...no issues... Very knowledgeable and trustworthy in servicing all my vehicles. Thanks Derek, Andrew, Dennis, Andy, and entire staff. You guys made me smile again.... Building strong relationships carries lot of value with me. JRL

Super experience buying a replacement car on very short notice…read more Was attracted to the business by the superlative rating & comments. Not near to my home, but well worth the drive and am convinced I got the best deal possible in (short notice emergency need) circumstances. Expert Mazda staff, licensing taken care of at point of purchase & a surprisingly fun waiting room full of games LOL AAA+++

I keep coming back to this location even though it's farther from my home than others. Joe is so…read morehelpful and kind. I never, ever feel pressured to get extra work done.

I was 90 miles from home, near starved rock , on a Sunday when i got a flat. Everything is closed…read moreon sundays near starved rock and most places there may not be equipped to deal with a tesla. It was going to cost me over $700 for a tow back to my area. I had the tire slime that is supposed to coat the inside of your tire so you can drive together to a place. But didn't seem to work, i still had a slow leak. So in trying to find a place open on Sunday that could handle Tesla, i found this Firestone in Aurora. I spoke with Bryan on phone and he confirmed they could do it, but they may not have the right tire in stock. Fortunately i had an extra tire with me, and learned the hard way, the night before, a tow truck can't just put a new tire on a rim, it has to be done at a shop. So i drive to Firestone, refilling my tire with air until i got there. Fortunately, that worked. Brian couldn't have been nicer . The shops pretty busy and he tries hard to accommodate everyone. They put on the new tire and i was on my way. I was so relieved and so grateful for Brian's care. I highly recommend this Firestone. I can tell they care bout their clientele. Also their bathroom is really clean. Thanks, Bryan! I was so stressed out and the sense of relief that i could then get home safely was such a relief.

I've been here about 6 times now for a variety of services and they have always been the best car…read moreshop I've ever done business with. The customer service is always amazing, the prices are excellent legitimately some of the best prices I've ever gotten, and the best part is that they're so professional throughout the entire service. I never feel uncomfortable or anxious with this place doing work on my cars. My only complain is that they're not open on weekends so a lot of the times I have to change my work schedule around the store hours but that's such a small downside for me. Back in 2022 I had a problem with my Saturn Ion that nobody could fix. No shop could find the part that was needed because Saturn went out of business so long ago. I went to well over 8 different shops to get the issue resolved. Garage 31 was the only shop that fixed the issue even though they had to jump through so many hoops to resolve the issue. Ever since then my wife and I have been a loyal customers and we recommend this place to everyone we know.

We have two cars that rely on Garage 31 over the past 8 years. Our cars have been repaired without…read moreany issues. Garage 31 is a relationship based business that values its customers!

Luke Petit is the finest of the old school mechanics. He has the kind of expert eye that you will…read morenever find at a dealership mechanic. I don't know much about cars at all, so it would be very easy for an evil mechanic to pull the wool over my eyes. Thank goodness I found Luke. He's an honest person and a patriot from a military family. I only patronize patriotic, freedom-loving businesses if I can help it these days, so that's why I trust Luke with my precious car.

Having brake problems and Luke knew just what it was. Got me in quick and fixed it quickly as…read moreusual. Family has been going to Petit Auto for years. You know you're in good hands there. Thanks Luke!

Sold me crap tires for a RIP OFF price and then a couple months later one tire lost air fast and…read morewent to check on it and Broadway put in a crappy temporary patch so now I'm at a tire place buying a new tire for $165 because OF BROADWAY's CRAPPY PATCHWORK & LIES. Looks to me that he was selling me bad tires and he knew it. STAY FAR AWAY DROM THIS DISHONEST OWNER.!

I got an outstanding value for swapping out old rims with new ones. The guys were super fast in…read moredoing the work. There was a bit of a language barrier but that didn't stop the service from being top notch. I would go back again for sure and will being seeing them again to have other tire/wheeL work done.

Purchasing a vehicle is already a big decision--but doing it as a sole provider, when your only…read morevehicle suddenly becomes inoperable, is a whole different level of stress. I walked into Gerald Ford feeling overwhelmed, pressed for time, and honestly a little defeated. I needed something reliable fast--not just for work, but for my family's day-to-day life. From the moment I arrived, the team completely changed that experience for me. Fabian, my salesperson, was patient, understanding, and never made me feel rushed or pressured. He truly listened and worked with urgency and care to find the right fit for my situation. Josh Rodriguez in financing made what could have been a stressful process feel smooth and manageable--he explained everything clearly and made sure I was comfortable every step of the way. What really stood out was the personal touch. I even had the opportunity to meet the owner, who took the time to check in, interact, and make sure every single need I had was covered. That level of care is rare and speaks volumes about how they run their business. They turned what felt like a crisis into a supported, seamless experience. I left not only with a vehicle, but with peace of mind--and that means everything when you're carrying the responsibility of providing for your family. Highly recommend Gerald Ford to anyone, especially if you're navigating a stressful or unexpected situation.

Do not know why others have posted a mid-review. It's a clean, friendly, fast, and does good work!read more

I'm all for supporting local businesses. But when you attempt to get over on the people that do so…read moreit must be acknowledged. From false advertising to ridiculous up charging , I wouldn't recommend this shop to anyone with a vehicle. Two stars only because I had no issues with the front desk. But if management allows and promotes the type of customer service Francisco attempted to display throughout The rest of their techs, I wouldn't be surprised if more reviews such as mine continue to come. Beyond the pricing, it's the principle of how you treat your customers to keep them coming back. Bad business practices will not win anyone over.

Terrible place to get your car serviced, they will try to get more money out of you by saying there…read morethings wrong with your car when that is not actually true. Beware of this place.

"Rattle-rattle thunder clatter boom-boom-boom. Don't worry call your Car-X man !" (Do they still…read moreuse that jingle?) (If they do, they should consider changing it...it's a little sexist.) Anyhoo... I ended up walking in an hour before closing and they were able to fit me in for an oil change and check out some strange noises I was hearing. ("Rattle- rattle thunder clatter...") I felt they were honest and accomodating. They gave me the Internet advertised sale price ($19.99) for the oil change without me even mentioning it. I ended up leaving me car overnight so they could do the additional work needed. My only gripe is that they told me it would be ready at 9 or 10am and it was not ready until noon. All things considered, I would recommend the place and would not hesitate to go back.

Was charged $671 for them to replace a faulty thermostat on my Jeep Cherokee. BEFORE they started…read morework, Car-X gave me a $671 estimate. I looked online, and most estimates are about half that price. When I picked up the car, Car-X claimed labor costs were $480 because it took 4 hrs to figure out the issue. They, of course, claimed they did not know how long the entire process would take. My question, then, is how did they know it would take 4 hrs of billing $ before they started? The stories don't add up. Car-X gave me $50 off to make me feel better, but I will nvr go back to Car-X again. If u r willing to risk paying double for your repairs, feel free to go to Car-X. Richard in North Aurora

This place is awesome! Best service and very reasonable prices. I'll definitely be back next time I…read moreneed any type of car repair or service.

I have been to this location multiple times and have had the best experience every single visit. It…read moreis never convenient when you have a flat tire or other issues with your car and they have been accommodating squeeze me in at the last minute and have treated me with kindness. I cannot recommend this location enough.