I moved to the state about a year ago and, after a couple of months, needed a window regulator…read morereplacement. After some research, I chose Clark's and they didn't disappoint. It was actually a great test case since I had a good sense of the expected cost, yet it was a sufficient enough job to allow room for dishonesty should that have been the case. Their quote was fair, within expectations, and the work was done very well. Since then, I've returned for routine maintenance and plan to keep coming back as long as I'm in the area.

Shannon at the front desk is great. She is very knowledgeable. After the complimentary 2nd opinion…read morewas completed she helped me formulate a repair/maintenance plan based on priority. Then Clark's provided me with a loaner. Yay Shannon & Clark's.

We have two cars that rely on Garage 31 over the past 8 years. Our cars have been repaired without…read moreany issues. Garage 31 is a relationship based business that values its customers!

I have brought all of my cars to Garage 31 over the past six years since they opened. I am writing…read morethis in May 2023. I have never had an issue with any work they have done on any of my vehicles. They have even driven me home when I dropped a car off to be worked on. They have have always been knowledgeable, efficient, and reasonably priced. This is the only repair shop that I use in North Aurora (or the entire Naperville/Aurora area). They won the 2023 Small Business Excellence Award from the AURORA REGIONAL CHAMBER OF COMMERCE.

I had a fantastic experience getting my oil changed yesterday..... Arik, Cassey and one more guy…read morewho worked on my car were above and beyond helpful and friendly. Arik explained everything to me in ways I could understand. I was able to use a coupon $20 off. It was fast and convenient and I didn't have to wait at all. Best oil change experience I've ever had. Highly recommend!

Just this week they drained the transmission fluid instead of the oil from my Crosstrek. They even…read morehad the tech clock out and go home after I went down the road stalling and jerking. Repair? Oh they are refusing to have it looked at by an OEM certified shop/dealer. Rental for my family - no, still stuck without transportation. Also, no refund for the original oil change! Seeking legal consult.

I filed a complaint with the BBB today for the following:…read more Complaint Summary: Service Center: Aurora Oil and Lube Service Date: November 23, 2024 Service Provided: Standard oil change Charge: $82.51 Issue: Shortly after the service, my car began leaking oil. Upon inspection by James Chrysler dealership service center, it was determined that the oil adaptor had been overtightened, causing it to crack and leak oil. The repair cost is estimated at $1,604.95 plus tax. Attempts to Resolve: I contacted Aurora Oil and Lube to inform them of the issue. Initially, they agreed to inspect the car but later denied responsibility, attributing the problem to wear and tear. Multiple requests for them to inspect the damage at the service center were denied. They suggested taking the car to a different service center in Lisle, IL, which is not feasible as the car is undrivable due to the oil leak. I contacted their corporate office and requested a callback, but my calls have not been returned. Warranty Violation: According to their website, the service center warrants that services and products will be free from defects in materials and workmanship for one month or 1,000 miles, whichever comes first. My car is within this warranty period. Resolution Requested: Reimbursement of the repair cost ($1,604.95 plus tax). Reversal of the oil change charge ($82.51) to my credit card.

Only have amazing service from this location and staff love everything about this location been…read morecoming here for 20+ years.

Hands down the best and hardest working car wash guy is Eduardo! The care and professionalism he…read moreshowed in cleaning and detailing my car will ensure that I come back! Delta Sonic Corporate Office listen up this man is thorough, diligent and good! Very hard to find these days! Great Job Eduardo and Thank You!

Excellent experience at Delta Sonic Naperville on Ogden Road that I had to write about. I have a…read morecar thats several years old with some interior staining that has never come out over the years---that is until Employee MICHAEL M got a chance to take care of it. He saw the stains, got his magic tools and formulas, and went to work--before you knew it--the interior was like new. I couldn't believe it. No one else has been able to to do that. Thanks Michael and thanks Delta Sonic!!!!

These guys are awesome. Great price , quality work and they back up their work. Highly recommended!read more

Had my brakes fixed here recently. They were able to get me in the same day I called, fixed it…read morequickly, and charged me a very fair price. Max was super helpful and kind, definitely recommend the place and will be going back for future repairs.

I called near closing last night and though Sam was hesitant I think he could tell I was a little…read moreflustered by my situation and said to come by despite only having one mechanic working. They got the job done quickly and done well. I also saw how Sam handled everybody else that was coming in and out. He knew everyone personally. I even thought while I was there, " I may need to get my oil changed here from now on" incredible experience. It's hard to rate high as a repair shop but my experience was A1

Review for Firestone Auto Care in Downers Grove, IL**…read more I am extremely disappointed with the service I received at Firestone Auto Care in Downers Grove, IL. I had an issue that required follow-up, and it took over a month for anyone to get back to me. When I finally spoke with Eric Johnson to explain my situation, he became frustrated and hung up on me. This level of unprofessionalism is unacceptable. I will never be taking any of my cars back to any Firestone after my experience with this manager and with corporate. I've had my car inspected at multiple other shops, and they all said that Firestone caused a tear in my boot, resulting in leaking. Plus, they charged me $1100 to not fix what I came in there for. I expected much better customer service and communication from a reputable company like Firestone. I hope this feedback is taken seriously to improve the service and professionalism at this location.

Went for a transmission oil change for my Honda Odyssey 2018 EXL, and the service was good and…read morecharges were low.

The receptionist was very friendly and informative. The mechanics were very efficient and did the…read morework quickly and carefully. The prices were extremely fair and they did not try to upsell me and they did remind me of something so necessary, but overlooked as that I needed a new wiper blades. After mentioning that they I was offered the opportunity to replace the immediately and the work was done in less than 10 minutes.

I had a negative experience at a Firestone location. It took an hour longer than needed to get an…read moreoil change. Then, when I went to pay, the service advisor didn't know how to use the cash register. He could not provide a receipt and asked to write down my credit card for processing once the manager returned. My recommendation is to avoid Firestone because there's something shady about how they do business.​

Could have not gone better! Was caught while driving, with a low pressure tire light on. Pulled off…read morethe toll road, and to the nearest gas station. Noticed a nail in the tires tread. My luck was right across the street from this Firestone. Called for an emergency appointment, and was given a spot In less than a hour. The information I was given was spot on. They repair a tire the correct way, by patching from the inside. I was also told that the tire may be damaged, and it can only be inspected by looking at the inside sidewall. This is also correct. And my tire was unsafe to repair. If they had just (Plugged) the tire like 90% of shops. I would have been driving an unsafe vehicle. The price was more than fair. Both employees (Z.) and Michael were top notch.

This location has earned my loyalty! When I called to book an appointment to have my exhaust looked…read moreat, Jason could not have been kinder. I had several questions, as I am a complete novice when it comes to automotive repairs and he was extremely patient, as thorough. The shop and waiting area is well organized, clean and offers complimentary WiFi & beverages. Chris was the technician who looked at my vehicle and he delivered the BEST news....what I thought would be an extensive, and expensive repair turned out to be a simple, quick fix-- that he performed, free of charge. I was shocked and SO grateful! I asked if I could tip him....or perhaps go grab him some lunch or snacks, something to show my gratitude. He would not accept. Chris shared that he enjoys helping people where & when he can. And that was thanks enough. Chris and Jason, truly, thank you from the bottom of my heart. I will be returning in the future and spreading the word about the incredible customer service I received here.

I have been taking my family's cars to this location for over 20 years. During that time there have…read morebeen multiple different managers. On my last visit, one of the technicians drove my car off of the property and didn't return for 5 minutes. (this never occured on any of my previous visits) When i asked about this, I was told this practice is "standard procedure". When I commented that this never happened in the past 20+ years, I was told they did it wrong in the past. I have used other oil change companies in the past. My cars were never driven off of the property. I will not use Tuffy Tire and Auto in the future.