Excellent hospital. Undeniably the best hospital system in Memphis…read more The experienced nurses come to Methodist to work after working at that 3rd rate hospital across town.

I been here since 3 am & I'm a pregnant patient that came in for bleeding and abdominal pain , i…read moreasked the people at the front desk how long would it be till I get in a room at 5 am she told me I have to wait till 6 am and I'm bleeding clots!!

Wow! I feel like the best hospital in Memphis for maternal care. I had to be in antepartum for 53…read moredays and everyone was wonderful. All the nurses were very professional. Nothing really to complain about. The nicu is awesome as well!! Took care of baby. Would def recommend this hospital. They actually care a bit more than the other hospitals !

This place is dreadful. I had knee surgery earlier. The surgery center is great. Had to come back…read moreto the ER because of very high fever. My doc was worried about a pulmonary embolism. We waited for 6 hours after results were in. We were there from 7 pm until 3 am to get one test done. I will never come back here ever again. I'd pay more to not come back. Just a complete shitshow and an astonishing example of how awful America healthcare

I recently spent some time at Baptist Hospital Memphis, arriving on a Monday night, and I have…read moremixed feelings about my experience. **Medical Staff:** One of my main concerns was the lack of cohesion among the doctors. It seemed like they didn't communicate well with each other, leading to rounds at all hours without much consideration for patient comfort. This inconsistency was frustrating and affected the overall experience. **Nursing Staff:** On a brighter note, the nursing staff was outstanding. I had several nurses who truly stood out, including Pam, Monica, Sam, Jada, and Michelle. Their dedication was evident, and they made a significant difference in my care. Even the trainee, Autumn, impressed me with her professionalism and attentiveness. While there were a couple of nurses who didn't meet my expectations, the majority were exceptional and really made my stay more bearable. **Housekeeping:** Housekeeping services were also commendable, particularly when Michelle was on duty. Her work ethic and attention to detail were evident, and I believe she deserves recognition, possibly even a promotion, to help train others in the department. **Dining Services:** Dining services, however, left much to be desired. Although the manager, Camille, made efforts to address issues, it felt like some staff viewed their roles merely as jobs rather than a calling. That said, one staff member, Nisha, stood out for her commitment to customer service. She went above and beyond to meet my requests with a genuine smile. **Patient Care Assistants:** I must also highlight the amazing PCAs, Kierra and Jasmine. Their passion for their work was palpable, and their interactions with patients were warm and caring. In summary, Baptist Hospital Memphis has a lot of potential, especially with its dedicated nursing and housekeeping staff. However, improvements in doctor collaboration and dining services could enhance the overall patient experience. If the hospital focuses on these areas, it could significantly elevate the quality of care provided.

This was one of the worst visits I have ever experienced. Upon arrival, attitudes were dismal, yeah…read morethey sucked, very unprofessional. Nurse MeMe, was sweet and attentive. Derek was okay, until he wasn't. T. Woods, was having a very uncertain experience, although he is a "student." I disgress! I'm here now past three hours. NP Kisha Pickford, was very professional and thorough. I didn't receive the lunch I requested. I've had two EKG's performed and a CT scan. Everything done was successful. Now it's time for me to be discharged. Now my vitals were re-taken and IVs were being removed. Nurse Codie, was explaining my discharge paperwork as well placing clean bandages. As my blood drip on my arm, I thought that she'd get a alcohol wipe to clean it. Oh heck no! She didn't clean it off, nor did she replace the bandage that is full of blood. Yes, I left with blood visibly on my arm.I understand that the ER was busy, but making sure your patient(s) are properly attended should matter. By the way, my blood pressure was still stroke levels when I left. What was visibly noticeable was the entire staff with the exception of a few. There were many of them who wasn't certain as to which way to go, or what exactly they ahould be doing. This was an all time new. The employees were doing more complaining about how certain room's should arranged and used for. Too much politics going on in the presence of their patients. They had multiple patients in one room, like myself waiting for whatever purpose. I'm still not sure, I know that I didn't feel safe. Everyone was being shuffled around like puzzle pieces. There didn't seem to be any organization or proper communication amongst the staff/employees. I was just ready to go home after being there for half a day.

My husband brought me to ROH at around 11pm on Aug. 30th for non stop coughing and shortness of…read morebreath. (He thought he'd get there faster than an ambulance) The only wait time I had was waiting on the family ahead of us at the door to been screened in to see family in Trauma. Once I got to the security window, telling them I needed to be seen, I checked in, filled out a form and in about ten minutes Tasha, RN triaged me. I had bloodwork and an EKG done, then I was seen by the NP, Towana Hicks who had my x-ray done in the room, a breathing treatment ordered, along with more meds. I can't complain about any care I got. The building is dated, but no fault of the employees. I would come back again if needed. Thanks to everyone that saw me that night

I have no words to say about this trauma center. Except Do Not Go. I had to have emergency life…read morethreatening surgery about two weeks ago. The days to follow were unbelievable. I had absolutely no after care service. Was not seen by doctors. Nothing.

On October 10, 2024 I walked into the emergency room at Saint Francis-hospital Bartlett Tn…read more I walked to the emergency entrance, admitting desk and spoke with a young woman who asked me why I was there. I informed the woman that I had a terrible rash on my eye and my forehead, and it was hurting. I explained to the young lady that I was from out of town and on vacation . She asked me if I had Insurance and I said yes, and I gave her my insurance card and my ID.. within minutes Especially the nurse asked me to step inside to get my vitals. She asked me what was going on, and I explain to her it was an irritation that had been bothering me for a few days and I feel that I need to see a doctor because it doesn't feel normal. The nurse said a doctor would be in to see me momentarily. Within five minutes. Doctor came and spoke with me. Very kindly the doctor asked me to explain to him what was going on as I pointed to my forehead. He immediately said I know your symptoms follow me. I walked to the other area with the doctor and he explained to me what my condition was. It wasn't long before the attending physician came and gave his synopsis. Very quickly and with care the two doctors explained to me what my condition was and how it worked and then explain that the medication I would receive would be for pain and infection. With all of that being said, the young doctors care and attitude and mindset was just so remarkably amazing. The staff the cleanliness I would give this hospital an A + immediately, and I would advise anyone that is visiting the Bartlett community in Memphis, Tennessee had an emergency or had to be hospitalized to visit this care center. Doctor on staff who assisted in my care name is Dr.Cardwell. An amazing physician, caring person and beautiful soul.

Please be very cautious about bringing a loved one with cognitive impairment or complex medical…read moreneeds to this hospital. My father fell at home, and EMS brought him to this emergency room. Tests were performed, and his wife was told that everything was fine. She was also instructed to stop one of his blood pressure medications, and he was discharged home. The ER staff had been told that he had been weak, had fallen previously, and that this time he was unable to pull himself up. Despite knowing this information, he was still discharged. After arriving home, my father fell again in the garage. EMS was called, and he was brought back to the same ER. This time, he was admitted. Unfortunately, our experience during the admission was extremely concerning. The nurse practitioner/hospitalist repeatedly reminded us that my father was "only admitted because he fell," which made our family feel unwelcome and as though our concerns were not being taken seriously. I also felt that we were treated as though we were ignorant when we tried to explain our concerns. We repeatedly expressed concerns that medication issues could be contributing to his weakness, increased confusion, and hallucinations. Instead of feeling that those concerns were thoroughly investigated, we felt dismissed. At one point, my father was given Ativan, and afterward he appeared extremely altered--almost as though he were in a state of psychosis. We were deeply concerned about his condition and the medications being administered. The hospital then attempted to discharge him home despite our concerns about whether he was safe to return home. The nurse practitioner and case manager suggested that our family find him a facility. We ultimately had to appeal the discharge. Only after that appeal did the hospital become responsible for helping arrange a rehabilitation placement. A rehabilitation facility was eventually identified, but our family was given very little information beyond the name of the facility. We were not given clear answers about how long he would be there, what services he would receive, or what the plan was for his care. The entire experience left our family feeling frustrated, dismissed, and extremely concerned about my father's safety and well-being. We still have unanswered questions about what caused his falls, his weakness, his worsening confusion, and his hallucinations. I am sharing this review because families deserve to know what our experience was like. If you have a loved one with cognitive impairment, weakness, recurrent falls, or complicated medical needs, I strongly encourage you to ask questions, advocate for your loved one, and make sure you fully understand the plan of care before accepting a discharge. Our family came to this hospital looking for help. Unfortunately, we left feeling like we had to fight to get our loved one the care and safety he needed. I want to also, put on record, if the hospital staff documented that they were in constant communication with us, is a lie and the documentation has been falsified.

As a first-time mom, I was nervous about delivering at any hospital given the many horror stories…read moreI've heard about patient care. However, I decided I wanted to be surrounded by professionals with expertise in both baby and mom care, and I'm so glad I chose Baptist. Arrival & First Impressions: When I arrived, I wasn't sure if I was in active labor or not, but I quickly learned I was. After being checked, I was immediately moved into a labor and delivery room. My first nurse, Paige, was incredibly encouraging. She reassured me that I could deliver without an epidural, especially since I was already 5cm dilated and not in much pain. Nurse Transition: Paige let me know her shift was ending and introduced me to the nurses who would take over. By this point, I was 8cm dilated, and the new team--Lisa (Charge Nurse), Sierra (RN), Lindsey (Unit Manager), and Dr. Owens--made me feel confident and supported. I didn't experience pain until they had to break my water at 9cm. Delivery: Dr. Owens and her team delivered my baby. I labored for 6 hours, and after 3 pushes, my baby was born. They were very clear with instructions, guiding me through the process by counting and telling me when to push. My husband was able to cut the umbilical cord, and they immediately placed my baby on me for skin-to-skin. I was also able to opt out of having my baby bathed right away, which meant a lot to me. Post-Delivery Care: After birth, I was transferred to a new room and introduced to my new nurses and lactation specialist. Kacee, the lactation consultant, was fantastic in helping me get the baby to latch, and Amy, the nurse, assisted me when Kacee wasn't available. I also want to give a shoutout to the other nurses during shift changes--Dakeila, Lanitra (who provided amazing resources and support, especially after my baby had to go to the NICU), and Patient Care Assistants Denita and Hieu. NICU Care: My baby had some low oxygen levels after feeding, so the nurses transferred her to the NICU. Heidi, the nurse, was wonderful and made my husband and I feel at ease during a stressful time. Her empathy and positive energy helped us through a scary situation. Follow-up: We were discharged after three days, and the doctors called us after two days at home to check in and make sure we had everything we needed for our baby, while also ensuring I was recovering well. Overall, my experience at Baptist was incredibly positive. While I know every nurse and situation is different, each of the nurses I interacted with made me feel comfortable and never like a burden, even when I had many questions. I am truly grateful for the care we received, and I hope that all families receive the same level of care that I did. It took away all of my fears and anxieties about delivering in a hospital. Thank you, Baptist!

I had a family member who received treatment here awhile ago. She received the most excellent care…read morethat I've ever witnessed. I was quite impressed and would highly recommend this facility. (NOTE: This facility is listed twice in Yelp.)

I've been a patient here since 7 and every time I've gone here wether for check ups or just visits…read moreI've felt safe and encouraged to keep fighting in my journey they do a good job at making the families feel safe I recommend the hospital

I've heard about SJCRH for a long time, but until recently knew little other than its reputation…read morefor treating children with cancer. Recently, a family member was admitted, so now I'm part of the journey that most never even want to imagine could happen to them. In the midst of the grief and anxiety, I've learned many things, most of which will go unreported in this review. For yelp purposes, I'll note: 1.) I never have met so many compassionate and competent people in one day, and I visit medical-care settings as a regular part of my work. The chief example is the surgeon who spent more than one hour with my family in a post-surgery consult. Who does that? Most procedures for family, I'm lucky if I get a phone call that lasts up to sixty seconds. The kindness extends all the way to cafeteria workers and valet-parking attendants. 2.) It's really true that the family does not receive a bill. Sure, the hospital will pursue every insurance reimbursement possibility. But, in the end, the family will owe $0. If we could make this happen for every life-changing medical crisis in our nation, I can't help but believe there would be so much less grief, and so much more energy released for healing and productivity. 3.) As I've shared our story, I've found many people in communities near and far support St. Jude with regular donations or special fundraisers. From the grandfather of current patient, please know how impressed I am by the breadth and depth of support. Those of you who support SJCRH are doing a great service to children from near and far. Thank you!

I was scheduled for ankle surgery on 15 June. From intake / reception to discharge I had a great…read moreexperience. After in got in for the surgery, the nurses, doctors, everyone took care of me. My anesthesiologist did great and my orthopedic surgeon was great with my surgery. My experience from start to finish was wonderful and I am thankful for the dedicated and professional staff, nurses, and doctors that took care of me. My outpatient experience was exceptional and would highly recommend the hospital for care.

An ER visit is daunting enough with dreadful anticipation of long waiting time and debating if it…read morehurts "that bad". However Saint Francis ER is a fast well moving operation. I've recently visited twice in a two year period, once as a patient with chest pain and then a caregiver (abd pain). Each visit was fluid, in and out in 2 hours! The staff is efficient and friendly. There is alot of back and forth to the front desk which can be annoying when you're not feeling your best. The waiting area is clean no trash or food wrappers in sight. The restrooms are clean as well. Parking is good but being a female it can be frightful at night with no visible security. There is a security staff person just inside the ER but I hope at least cameras cover the parking area. Otherwise, Saint Francis Hospital ER is great for non life threatening issues. They are personable and really empathize when you are hurting instead of making you feel like just another face. And the followup is great too!

They saved my life last yr. I was dying of kidney failure. I was in there about two days, it was…read morethe weekend...maybe that's why the food was so shockingly delicious every day, until Monday, or maybe it's bc I was in the ICU? I came out feeling physically awesome!!!!Thanks guys! Went in feeling horrible & worse than explainable. They were very nice for the most part, of course there were a few "control freaks" in there. There was just one doctor out of all the wonderful doctors, he made me uncomfortable, he come in and tried to be intimidating, but only If my husband wasn't in the room, he was odd, but I hardly even had to see him, he didn't have any specific thing (that I know of) he was a doctor of, other than of the hospital. He was on an "ego trip," (too young for the job maybe) but the rest of them outshined him exceptionally! (there was one guy in the emergency that was really bad about putting the vein thing in. He collapsed my vein big time & said it wasn't a big deal & I didn't appreciate that bc it took a month to heal-so it WAS kind of a big deal lol) But I wouldn't go anywhere else, & I couldn't recommend anywhere else, especially NOT Senatobia. I must add, that the nephrologist they have is absolutely awesome, very informative Dr Chak, & Dr. Wolfe, their heart dr also, they are absolutely bad asses!!!!

By far, the absolute WORST hospital I have ever been to. Their staff in the Emergency Department…read moreare grossly incompetent and dangerous. I would be surprised if they haven't had many deaths and serious injuries happen because of their incompetence. The nurses don't know how to do blood tests properly. The nurses don't know even the basics of establishing an IV. The Nurse Practitioners are next to clueless about basic medical conditions. I don't know what damage they did to my veins through their incompetence, so I am going to have to spend more money and more time going to a vascular specialist to see. Unacceptable on every level.

Went in due to pain after a fall at home. The er was not busy and I was seen quickly. All the staff…read morewere very helpful, professional and just very nice. I was kept overnight, which I didn't expect, but made me feel listened to. The food was even good. Thank you for the excellent care. Eva Fussell

Lovely, lovely people, can't complain about the way I was treated as an outpatient and the rapid…read moreresults came through within 3 hours. Very pleased. However - and this is a huge however - the main entrance is NOT handicapped-friendly. It's quite a walk from the parking lot to the door for someone with disabilities, and I was disappointed that a hospital is so unaccommodating about that. The layout should have been better thought out, especially considering they walled up the original main entrance that was immediately adjacent to the parking lot. As I said, it's disappointing and quite a burden for people whose walking capacity is limited. But the staff? A solid five stars