I've been lied to by every Xfinity service rep. For example:…read more1) When we signed up over a year ago, the salesperson said if I called a year later, I could renew our discount for WiFi and TV service, turns out no. 2) When I called to get the renewal, I was told that was not available and that our monthly service cost would increase 25%. When I said what I was promised a year ago, I was told ok, same cost. What she did instead was to eliminate lots of channels. 3) When I called again, I got a guy in Egypt who said, he could keep our services and costs the same. Turns out no, when I checked online, it was going to be the higher rate. 4) When I went to our local store last week, I was told if I keep just the WiFi service only, for 5 years, we would pay only $71.54/month. 5) Went to the store today to cancel the TV service and keep the WiFi service, they said no, it is going to be around $96/month, or 34% higher. So disappointing. We moved here from L.A. County last year and I miss the clean, pleasant service we got from the Spectrum/Charter store. The Xfinity store here is in need of repair and the employees don't have a dress code, so you are not sure who actually works there and when you do get help, the employees seem disappointed to have to help you.

Selena has been wonderful! Troubleshooting for me, calling me back when i need help. I am grateful…read morethat she understands that an older woman needs hand holding for technology- very grateful to her Junior has also been a delight- kind and helpful as well

Absolutely incredible experience at this T mobile location after having a horrible experience at…read morethe San Rafael location. Miguel took care of our needs right away, understood exactly what we were looking for, and answered all of our questions in depth. The process was seamless, super easy, and actually pleasant. I will forever be going to this location from now on. I truly can't thank Miguel enough!!

My GOOGLE PIXEL 10 phone was stolen. I have 360 insurance with Assured that I purchased along with…read moremy phone at a T-Mobile store. I go to store in Petaluma. They cannot help me with insurance. I cannot call Assured because I don't have a phone so Erick lets me use the store phone (that cuts in and out). I call Assured and cannot complete my claim because I do not know how many gigabytes my stolen phone has and I do not know what the IMEI number is, WHICH ARE ESSENTIAL to complete an insurance claim. The store's records don't even tell the employees there what kind of phone I purchased and they do not have either piece of this ESSENTIAL INFO. Assured does not have this information on my phone that they have insured. I spent 3 DAYS FULL-TIME trying to do this on-line, in the store (and they are telling me that they cannot help me beyond letting me use their poorly connected phone (a landline). Yesterday, 3rd day SOMEONE at (PHONE) T-Mobile Customer Service thinks to send me to a certain dept and they have to look up AMAZINGLY COMPLICATED PROCESS, I HAVE TO START ALL OVER AGAIN with Customer Service and when my claim is ALMOST COMPLETED T-MOBILE'S PHONE IS CUTTING OUT SOOOOO BADLY THAT we almost could not complete the claim process. T-Mobile store employees have all told me that they cannot help me and when Customer Service (phone T-Mobile) ask that the store CAN BE PROVIDED IN THE STORE I'M TOLD I HAVE TO WAIT FOR ALL OF THE CUSTOMERS IN THE STORE TO BE HELPED FIRST. I asked if I could be put in the cue (apparently not). In the meantime I have T-Mobile or Assured on the phone waiting. The manager Erick started acting like I was an annoyance instead of a CUSTOMER who has been given a REALLY POORLY SET UP SYSTEM BY T-MOBILE where assistance with their system is ALMOST COMPLETELY MISSING. When Erick (mgr) and employees are done with a customer they do not offer to help collect the information that they do have in-store. Emily comes out from the back room and doesn't realize the ban on helping me and actually PROVIDES THE INFORMATION THAT THE MANAGER AND OTHER EMPLOYEES HAVEN'T PROVIDED. THEIR WHOLE ATTITUDE WAS "NOT MY PROBLEM." EMILY SAVED THE DAY FOR ME SO THAT I GOT MY CLAIM PROCESSED. THANK YOU T-MOBILE FOR HIRING EMILY, SHE WAS AWESOME!!! Thank you Emily!!! THE PROBLEM AS I SEE IT: T-Mobile does not have a process that works well for not only their employees to access and understand, but for the poor customers who do their side of purchasing their phones and service, paying for it and then getting poor service to obtain a new phone through their insurance. T-MOBILE IS A 100% NIGHTMARE!!! How about when T-Mobile sells a phone they document the phone purchased, the number of gigabytes, the IMEI number, so that the customer doesn't go THROUGH HELL to process an insurance claim? How about (phone [support???] has the same access? How about Assured has the exact same documentation? SO THE PROBLEM? T-MOBILE, THE DEPARTMENT THAT SETS THESE PROCEDURES WORLD-WIDE HAVE FAILED AND NEED TO UP THEIR GAME. The other problem (in my opinion) is that their employees are pretty young, meaning that their experience in the business is not very extensive. I understand, everybody starts at the beginning. How about having a more experienced (and better paid) employee who trains these new people so they do not (seem) incompetent? I choose to believe they are smart enough, they just do not have adequate supervision in learning the ropes and hence it is close to the blind leading the blind. THE RESULT OF THIS SUGGESTION? Happier customers because they don't go through soooo much frustration trying to get T-Mobile's or their contracted business partners (Assured) help. Happier employees, because I'm sure they do not like to work with frustrated customers. IT IS SO CLEAR THAT T-MOBILE DOESN'T CARE HOW THEIR CUSTOMERS FEEL ABOUT THEIR SERVICE. ALL T-MOBILE CARES ABOUT ARE PROFITS. WHAT A NICER WORLD IT WOULD BE IF COMPANY'S CARED ABOUT THEIR CUSTOMERS' EXPERIENCE UTILIZING THEIR COMPANY. T-MOBILE, BECOME A COMPETENT COMPANY!!

Strong recommend for Atlas V&D! I had the pleasure of working with Youssef on a business related…read moreinstall that ultimately led to the successful implementation of a new VOIP phone system, along with a security system. The quality of work was top notch, including the kind of cable management that your average IT professional could only dream of!!! Spaghetti belongs on the dinner table, not in your network! Fair pricing, friendly service, quality work--what more could you ask for?!

Youssef was absolutely incredible! He was punctual and kind, very thorough and patient enough to…read morewalk me through the his whole process for the work he was about to perform. He is very well informed on his profession and got the job time in a timely manner. He was personable and would definitely recommend him to anyone and everyone that needs this sort of work done. Great Work Atlas Voice and Data

AGS is exceptional. The company and the team are genuinely thoughtful, professional, and precise in…read moretheir work. Their integrity, competence and competitive pricing set AGC apart from competitors. The technician's treated my space with a respect and thoughtfulness; everything was left clean and orderly while very focused on the tasks at hand. No detail was overlooked. Recommendations were made during installation that actually saved money and increased the efficiency and speeds of my entire network. AGC is a company that relies on the 100% satisfaction of their considerable base of happy customers. I certainly see why commercial and residential customers recommended AGC so highly and without reservation. AGC also hires Veterans of the recent conflicts and is very generous to the their team placing safety, respect for others and thoughtfulness front and center. Feel free to contact me for any further detail. I highly recommend AGC. Businesses like AGC are rare.

The AGC crew came into our office renovation and moved cables around to expand our systems into the…read morenew space quickly and efficiently. The big bonus is that they didn't stop until our crazy ancient phone system was completely reorganized and working perfectly. They are communicative, organized, make sure everything is better when they leave than when they started. And now we even have a map of where the cables and ports are located!