I've been lied to by every Xfinity service rep. For example: 1) When we signed up over a year ago, the salesperson said if I called a year later, I could renew our discount for WiFi and TV service, turns out no. 2) When I called to get the renewal, I was told that was not available and that our monthly service cost would increase 25%. When I said what I was promised a year ago, I was told ok, same cost. What she did instead was to eliminate lots of channels. 3) When I called again, I got a guy in Egypt who said, he could keep our services and costs the same. Turns out no, when I checked online, it was going to be the higher rate. 4) When I went to our local store last week, I was told if I keep just the WiFi service only, for 5 years, we would pay only $71.54/month. 5) Went to the store today to cancel the TV service and keep the WiFi service, they said no, it is going to be around $96/month, or 34% higher. So disappointing. We moved here from L.A. County last year and I miss the clean, pleasant service we got from the Spectrum/Charter store. The Xfinity store here is in need of repair and the employees don't have a dress code, so you are not sure who actually works there and when you do get help, the employees seem disappointed to have to help you. read more

Selena has been wonderful! Troubleshooting for me, calling me back when i need help. I am grateful that she understands that an older woman needs hand holding for technology- very grateful to her Junior has also been a delight- kind and helpful as well read more

I usually don't leave reviews, but I think this is justified. The employees are all pretty young (as am I) and no one is in uniform so it's hard to tell who works there and who doesn't. I recently went in to cancel my plan, as I'm moving, and was helped by a young man. Was overall friendly enough, if a little quiet and reserved. He told me my plan was successfully cancelled, but then I was charged like 100 bucks just a few days later because it wasn't! I made appointments to get call backs but no one called, ever, so I had to call in to get it cancelled and my money back. Not pleased with that. If the staff member just said he couldn't cancel it and I'd have to call in, I'd be less frustrated. But being charged unexpectedly when I thought the plan was cancelled was not good. I recommend going elsewhere. A lot of hassle, confusion, and overall waste of time going here. read more

My experience at the Xfinity store by Comcast in Petaluma was very good. Antonio was very helpful and really helped us with our new Apple watches. I would give him a 10 out of 10. read more

I had needed a Wi-Fi extender. I read a review of the top five, and picked the the #2 for about $100. It was a complete loser. I wouldn't 8 feet away from the Xfinity device. BUt it was really hard to set up as well! So I sent it back to Amazon. Then I had wild hair and thought that maybe Xfinity had a device that would work with the Xfinity. I looked on the website and found a Xfi Pod. Went to the Xfinity store at 369 S McDowell. It's partially hidden. Walked in asked for the xFi Pod. Paid $130 (tax included) came home. Read the directions to "plug it in where you'll use it" and there was a dialogue on the device to get connected within two minutes, and then another 5 to connect to things. It was part of an Xfinity system that really well designed. With less than 10 minutes from the time I took out of the box, my problem had evaporated with almost zero calories on my part. It was a first... a really well designed SYSTEM that even an old man can set up in less than 10 minutes (it was 6 actually). read more

The Children (employees) that work at the Xfinity store in Washington Sq Petaluma are the most condescending CUSTOMER SERVICE reps I have ever encountered. The tone of voice and dismissive attitude are 8 on a scale of 10 and that's just when you walk in. They don't like Senior citizens, and it shows. Definity are not an asset to the company. read more

Today when I went to the store, I was greeted by Alejandro and his associate (I feel so bad I can't remember his name). They were incredibly kind and Professional. I had a very complicated problem, they took their time and made sure the issue was resolved. I could not be happier with their service and will definitely be coming back and sending people their way. read more

I told the gentleman I have an appointment. Just old me have a sit. Zero check in process. 4 workers sitting at the back. Just chatting not brother to offer help. Sitting here for 10 minutes. Still still on a dirty showroom wothout help. read more

Xfinity Store by Comcast - Dirty at the bottom of the bench. Workers at the back just chatting. - Television Service Providers Near Me - Petaluma, California

I am extremely disappointed In Xfinity. I went to the store twice, was told my bill would be lowered. I was told I would get a credit for auto pay and absolutely nothing happened, I tried to call to speak with a person and I spent over 5 minutes going in a circle with their dumb automated service only to be disconnected. Then I went to live chat and spent another 40 plus minutes to get a measly $20 credit for 2 months when I had auto pay since March. There was nothing they could do to lower my bill except if switched my mobile. I would never switch since their service is horrendous! T-mobile always know how to resolve my phone problems. Xfinity's automated phone service is non-existent. I am definitely going to look in to other service read more

Hi stopped in with out an appointment, so I had to wait a little bit. I would advise making an appointment. When it was my turn, I was helped by Kalani and she was super helpful. She answered all my questions and was very good at explaining things. Ask for Kalani not only was she good at her job she was also very pleasant. read more

I've been in here twice, both times the employees have been super efficient and helpful. Way better than dealing with phone support.

Xfinity promised me the internet for $85/mo and a free phone service for a year. However, they keep overcharging me. It turns out the internet is actually $96/mo and the phone is $45/mo. I called them and they said that the would not honor the offer that was made to me. I am stuck with them since there is no other internet providers in the area where I live. This company is a total loser! read more

Best group around hands down super helpful , fast, also the person I.ln charge today could see my kids restless abs turned a movie in big screen for them thank you all read more

Terrible customer service at this store. They insist they sent me a return label for my phone I'm turning in for credit. The woman actually went through my emails on my phone herself so I could prove to her it was not sent. For the love of God why can't I just hand my phone into them?? "Sorry" "no". I'll need a return label and I'll have to take it to UPS but for some unknown reason they cam't generate or print a label for me even though all my account info is right there. "We'll send it within an hour" Of course it was never sent. So glad I drove 35 minutes to visit the store! My other issue was my phone which is new and activated 7 days ago is having Bluetooth issues. Woman at counter "I'm sorry you cannot return the phone it's been more than 2 weeks since you ordered. I got the phone activated 7 days ago and it's not working. "Too bad call India maybe they can help you" I said I'd like to speak with a manager "he's on break (smirk)". I said please pass my complaint on to the manager then. They can pass it up the chain of command" Her: "I don't think so". Never met someone so ill equipped to work customer service. 2 hours on phone with India nice guy but almost impossible to understand. This company is a joke. Workers are incompetent and non apologetic about it. Hasta la vista xfinity! read more

I had great service at the store today. No wait at all at 1:00pm. Nice representative named Noe helped me with a couple of issues and one technical issue. He also gave me a credit that will appear on the next billing cycle. One star off because Xfinity's monthly costs are a bit expensive. read more

After three weeks of a complete cluster from over the phone and internet, the in person 'help' at the store literally made it worse (somehow)! read more

Worst customer service you could possibly experience. Weird ego with the employee acting like a know it all but couldn't help me with a simple refund. Went to another store and they did it immediately. Go somewhere else.. read more

This review is for Xfinity equipment. It's always breaking down. When you replace it it's always refurbished never new. If I had a different alternative I would try it. The phone customer service is difficult to get help from. Too expensive for what you get. read more

This is absolutely the worst customer service I have ever dealt with. I pay hundreds of dollars a month and it takes an act of God to get anyone on the phone to help me and then after 3 hours on the computer" not exaggerating 3 solid hours"" typing back and forth, they said they didn't how to fix the problem and they would send a tec to the house but the soonest appointment was 5 days' away. read more

Once you leave Comcast, they sell your email information to the scammers that send you spam. I had Comcast for many many years ended up moving away to an area that doesn't have Comcast. When I was a customer,I made up my user name of Pinche Pablo, that's the only thing I could come up with at the time, and I use that for Comcast exclusively for many years. Now I get five emails a day and they think my name is Pinche Pablo, shame on you Comcast/Xfinity for selling me out, for selling your customers out. This should be a crime. read more

I am astonished you people stay in business! I called to get some prices, so I can use your services. After an hour and a half, I still could not get clear prices, and before you would tell me the info I was looking for, I had to give my name, address, phone #, email, SS# and create an account with a password!!!! In most business models, you tell the customer the price before demanding all their personal info Not a company I'm interested to do business with. read more

This local store is probably fine and staffed with good people...however I recent left Comcast after 20 years. I was paying $29.95 per month when I started and it's now $90 per month. I've NEVER had a good experience with Xfinity's customer service people...most of whom have lousy English skills. Last week, when I asked for someone who spoke English I could understand...she hung up on me. ANY other provider would be better than Comcast. I switched to Verizon. Same speed internet for $40 less per month. read more

Garbage... piss poor service... never acknowledged when entering store! Bottom line X got a huge contract and dosent give to shits about the little man. Time to explore ATT, Dish, etc.. How unfortunate... your CS has tanked! Don't go here it's a standard ploy to get you in the door then they don't help at all once you're locked in! Shit services at its best!!! ZERO STARS!!!! read more

Very difficult to get to the appropriate help. Depends on who, finally, answers the phone.

I'm leaving a review for the one and only Xfinity store that was amazing as far as service, helpfulness, kindness, and competence. The store is the Xfinity store in Petaluma California. It is number one in my book for all of the things I named above. If you've had bad experiences with Xfinity seriously go to the store and it'll change your mind about the company. They are a wonderful location. Can't recommend them enough! read more

I arrived just as they were closing today, and they graciously helped me out anyway. Agustine was awesome, fixed my sim problem smoothly, and was pleasant the whole time. While there is sometimes a wait at this location (they are always busy), we have always had excellent service there. In fact I would be hesitant to ever switch from xfinity due to the good customer service they provide. read more

Let's give some love to the hard working folks who field all sorts of crazy stuff (and people). My Mom and I went in recently (my Mom doesn't even have a smartphone yet, so a little tech impaired, and super nervous all of the time). There was a small line, everyone needs internet like they need air so, they were busy for sure. The lovely Miss (didn't catch her name, brunette, great organizational skills, worked the line like magic!) took my name and made sure to tell me that someone needed to be on the account to discuss it, yadda yadda, 15 minutes and we get to go inside for a one-on-one with Anthony..... ANTHONY!! My saving grace. Personally I'm a little exhausted from explaining/setting up anything computer or tech stuff at my parent's house now, AND HE SAVED ME by totally setting up the new network upgrade and by answering all my Mom's anxious questions. Anthony literally saved what could've been a frustrating day for my dear ol' Mom. He gets my vote for a raise!! We live right down the street too so this is the go-to for a brick and mortar. read more

Horrible internet and customer services... if you want to spend 4x more than sonic for slower speed and constant crashes then this is definitely the provider for you. They claim crazy speeds which are completely false, if you use your internet they will meter and / or make your modem crash several times per day. If you call them to fix their crappy service they will talk to you like a child and act like it isn't something they do on purpose.... but it is. read more

Sent me a bill, received it Feb 14. Paid the bill Feb 15. Received collections letter Feb 21, was dated Feb 14. Check hadn't even had a chance to clear and they sent me to a collection agency. If the internet service had been that fast I would still be a customer. Can guarantee I will not be needing service from them ever again. read more

I had a different experience than many of the reviews here. They were helpful and friendly. Each interaction I had with team members was positive. Maybe they've done some restructuring at this location. read more

Worse than the DMV. Poor communication. Employees don't care about customers. Only thing worse could be being an employee there.

This store is terrible. Every time I come in, I am amazed that they can keep the doors open with such poor customer service. I came in the other day to pay my bill using the kiosk. It was broken and couldn't take cards. I asked one of the reps if he could process the bill using my card. He said that he could not. But when I told him that the reps had processed it in the past, he changed his tune and and said he could do it but I would have to wait and according to him it would be a long wait. So, not wishing to wait a half hour I left and came back 2 days later. The kiosk allowed me to pay my bill with a card but it was unable to print receipts and was told to see a rep for a receipt. The rep said (surprise!) that I would have to wait in line and it would be a long wait. After 10 minutes I left. Just trying to pay a bill for God's sake! read more

Employees were very nice and eager to help. Mau and Marcus made sure we were taken care of and got what we came for. 10/10 customer service. I felt very welcomed into their store. read more

I wanted to state clearly from the start that we approached our account with Comcast with an open mind and best intentions. Despite what others had told us about challenges with this company. You would think that Comcast facing new efforts to dilute their revenue streams via Sling, Vue and so on would soften their position. As a company they are looking at cable cutters as well as the high number of complaints from their very poor customer service. This has to be leading to lost margin and revenue. As for me I paid my bill early each month and when it came time to move out of the area. I was pro-active and went into the store with a simple goal. Provide the date of my last day of service and turn in any required leased equipment. Most importantly I offered to pay that day in advance my last bill, plus any due charges. I completed the transaction and was assured my business with Comcast had come to an end on good terms. Imagine my surprise when I received a new bill the next month in my new location (different state). I was miffed but very busy with my transition and paid it after a terse conversation with a rep who either hates their job or simply does not care. I paid the bill and moved Comcast over to the DONE column. Imagine my anger when the next month I received another bill with a large balance due? I called to which I was told that I had violated policy and the fact that I moved to another state really had nothing to do with them. I have paid this bill and informed Mrs Empathy 2018 that this would be my last interaction with Comcast ever. I am sure that sounded like Charlie Brown's teacher to these customer reps. How alarming is it that such a cloak of bitter, angry and disappointed customers can loom over a company? All the while their customer base is deteriorating with new competition. At one point Comcast had a capative customer base which provided some wiggle room. That is no longer the case and the Executive team needs to pull their head out of (you know the rest) and make some changes. Comcast = Latin for "Bite the hand that feeds you" Thanks for the ear Yelp. I am out money, but feel better about putting my opinion out there for consumption. Randall read more

No one at this store knows what they're doing! I went there to get internet set up. I have a program called ACP that has codes you have to put in for it to cover my internet. It's a low income program. These people told me that they set up my ACP and I will never see a bill, etc. Then they hand me a bag with the internet box and send me home to hook it up. I followed all the directions to hook it up and it wouldn't work. Turns out they were supposed to activate the box at the store or something like that. Which no one did. So I go back and they fixed the problem and sent me on my way again. It still wouldn't work. Then they send out a guy to hook it all up. It's finally working. One week later. So I check my account on the app and I have a bill for $45 for my new internet service. I am NOT supposed to pay anything! They never added the ACP codes like they were supposed to. So I call XFinity customer service. They are even worse if that's possible. The first rep I spoke with said he will fix it and to not worry. He didn't. A few days later I called. That rep literally had me on the phone for an hour and half saying he's going to fix the issue and put the ACP codes in and he would call me back the next day. He did neither! There's more to this story but I'm too annoyed to keep going. All I know is that the people who work for Xfinity are completely clueless and incompetent! I DO NOT recommend anyone to go through them for any service.! read more

Very friendly, great service and using all safety precautions. We went in to return some equipment and ask a few questions and there were three people on staff-all were very friendly. The whole thing was quick and easy! read more

5 employees standing around with 1 customer being helped. Hope they pay well cuz I want a job where I don't have to actually help customers.

Excellent customer service but if they don't want to lose customers they should offer their gigabit internet for an affordable price. $300 for gigabit is ridiculous when you can get Sonic gigabit for $40 in Petaluma. Just switched to Sonic and cancelled internet and TV from Comcast. read more

Hardly issues but when there is. The place always has the anwsers and act swiftly. I couldn't be more satisfied with my service. Customer service is one of the best no one compares. Yea it's just cable, but they walk you through and always try to get you the best deal. I recommend speak to any employees for a five star experience. Will be a continued customer read more

Drew Barry at the Petaluma Comcast store is amazing! After a mixup of my account number over the phone by a previous customer support person I almost lost my phone number that I've had for 33 years but Drew saved the day!! He was polite, professional and knew exactly what to do. He has restored my faith in Comcast! Drewfinity to the rescue! read more

Xfinity Store by Comcast - Drewfinity to the rescue! - Television Service Providers Near Me - Petaluma, California