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    T-Mobile

    3.6 (44 reviews)
    PriceyMobile Phones
    Closed 10:00 am - 8:00 pm
    Updated 1 week ago

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    Never ever use T-Mobile.

    This review is for the Company T-Mobile and is no reflection of the office or employees of the local office. If i could give no stars I would. On Friday i spent 2 hours of valuable work time on the phone with T-mobile. I decided on the recommendation from a friend to switch from Xfinity. ** First you have to do everything one the phone, no online chat. Even thought I expressed the process was taking too long, it was one sales pitch after another. Finally at the end, I was told I would get an email to sign or I would get a phone call to confirm all the details. I received the phone call, and assumed all was in place. Today i decided to check on my order, and found an email saying my order was cancelled!!! I called them, and yes, they confirmed by order was canceled and had no reason other no note they wanted to refer me to a store. I gave this company my credit card #, my SS# (becuase they said they needed to run my credit). Pick out a phone, a watch etc... If I could say it as many times as Taylor Swift, I WILL NEVER EVER, do business with this company, and will proceed to tell every one I know. Email attached to confirm my anger.

    Just on hold
    Neda A.

    I called today to check on an item inventory before I go in cause you know, Pandemic style. This guy picks up the phone which he was super nice about it & he is like I will put u on hold to go check the item if we have it (he also introduced himself as the team leader). So im like sure....on hold for 10mins,15mins....30mins....40mins.....then this other guy picks up the phone "hey Robert?" Im like nope wrong line still holding for item inventory. Then he is like let me put you on hold again sorry. So I was on hold for like 53 mins with no explanation of oh sorry we are busy or oh are you still there? Basically pretty bad customer service. I deal with patients daily & I get it if you get busy & you forget the phone lines but you can still attend to them in between customers. Specially if you are the team leader I would expect a better customer service from you or a call back at-least. I ended up ordering the item online but if they had it I would have gone in today so oh well but thanks for wasting my time team leader.

    Abbie K.

    This is the most unhelpful T-Mobile shop I've ever been to. The lady didn't want to help me and wasn't interested. She had attitude. Don't come to this T-Mobile

    Able @ T-mobile!

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    2 months ago

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    6 years ago

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    8 years ago

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    11 years ago

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    7 years ago

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    7 years ago

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    6 years ago

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    8 years ago

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    7 years ago

    We were just in TMobile because my daughter forgot her password. Luis was very patient and kind. Thank you!!!

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    10 years ago

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    11 years ago

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    Page 1 of 2

    Ask the Community - T-Mobile

    Review Highlights - T-Mobile

    I've had issues with this store in the past but a gentleman by the name of Able has erased those bad memories.

    Mentioned in 5 reviews

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    Verify this business for free

    People searched for Mobile Phones 338 times last month within 15 miles of this business.

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    Verizon

    Verizon

    3.4
    (31 reviews)
    0.0 mi
    Available by appointment
    Shipping

    I was down in Petaluma making my big dog food run to Pet food Express. I turned to good ol trusty…read moreYelp to find the nearest Verizon location to pay my bill. Conveniently found this Verizon location via Yelp. Strolled in like a boss. The nice charming guy behind the counter smiled and greeted me as I walked right up to the counter. Me: "I am here to pay my bill please" Him: "okay, what is your number?" I some how only owed $14.80 on my bill? Samsung hooked me up and I got a $100 credit twards my account for the exploding Galazy 7 Note I returned last September. Hey, I will gladly accept any credit from a large corporation. The whole experience was an easy breezy in and out, quick style. ****On a side note**** I would like to add, this location does not charge you an extra fee to pay your bill like the Rohnert Park & Santa Rosa Plaza location does. Another perked bonus this location offers.

    We all have to visit a phone store from time to time, and it's rarely a pleasant experience. My…read moregoal was to move my account from one carrier to another and upgrade my phone. After consulting with friends I chose Verizon. I walked into this location cold with my old phone in hand and a bit of paperwork from my old carrier. Jessica, the representative who helped me, was friendly, intelligent, and professional. I was provided with a level of help that is very rare in the complex world of cellular carriers and their often confusing promotions. She explained the fees, was patient about answering all of my questions, and made the experience about as painless and quick as possible. Thank you Jessica for your attention to my needs and helpful advice. You're a valuable asset to the company you work for!

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    Verizon
    Verizon
    Verizon

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    AT&T Store

    AT&T Store

    2.5
    (92 reviews)
    0.3 mi
    $$$

    Here's a 4 star to break the monotony of the other 1 star reviews…read more I could have gone in on an off day, no sarcasm intended, when there was no line and was immediately greeted by a young salesperson, Herbert, with no cuts, no buts, no coconuts! Herbert wasted no time to get me seated and we got down to biz at hand. Herbert: "What brings you here today?" Me: "It's my cell! It must have seen better days! When I'm reading the news online, it suddenly switches to yelp reviews! When I'm in the middle of a cell conversation, it frequently cuts me off; It accidentally erases important notes that I have stored in the memo while I was reading them; It changes the apparatus function on me randomly before I'm done with that function; ........ blah, blah, blah" Herbert: "Show me how do you hold your cell ". (Quickly showed him) Herbert: "You don't need a new cell! You just need a smaller palm! (Tongue in cheek) Lol! You are unconsciously pressing on some keys in your cell with your palm or fingers! Your cell is a highly sensitive piece of equipment" (He then showed me the "right" way and I wasn't offended, just felt dorky!) Me: "Oops! God has blessed me with wide palms and fat fingers! " I was in and out in less than 10 mins and Herbert saved me $500 to boot. I thanked him for his honesty. He didn't try to upsell or sell me prematurely a cell that I didn't need. Time for me to go back to more clicking and yelping! Certainly merits 4 stars for my experience in this store that day, don't you think?

    One person working, five customers waiting. Couldn't be bothered to say hi to people was they…read morewalked in. Stood there for ten minutes without any kind of acknowledgment. No thanks.

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    AT&T Store
    AT&T Store
    AT&T Store

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    MyiPhoneRepair

    MyiPhoneRepair

    4.6
    (345 reviews)
    15.5 mi
    $

    "I went to them because I thought my phone wasn't working right, but they told me my phone was fine…read moreand just needed an update. They updated it for me free of charge! Honestly, they are very honest and friendly. I'll definitely go back there every time I need to fix my phone or any other device. If I had gone anywhere else, they definitely would've charged me just for the update.

    5K Stars - Fast, honest, experienced, friendly, fair priced, excellent customer service, and an…read moreamazing shop. Many times this shop has been just the right help at the right price and time. During floods my friend's iPhone fell into a big mud puddle and got run over. Brought it in and they gave it a going over and determined it was a goner. Luckily, they had a used / refurbished phone available within the budget during a difficult time. Next was a MacBook Pro that needed a battery. Their testing confirmed the battery was bad and the charging adapter defective. Continued use of the defective charger would damage the new battery so it too was also replaced. The screen is damaged so they looked up the availability of a replacement and could get one though we opted not to do it at the time. Replaced an iPhone battery and got it checked thoroughly as it had some damage. They put it under the microscope to see if anything important was damaged or if it went through to the PCB board and it was ok. Big relief, just a battery swap. At a different time it acted like the charging port was dead so got it checked and hopefully fixed. He took it to the bench to inspect it. Turned out to be pocket lint / fluff blocking the contacts in the port he easily cleared and handed it back. We all laughed. A Galaxy Watch that was a gift the charging contact separated from the back. Wasn't sure it could be salvaged or repaired and brought it in. He put it under the microscope and saw a lead was nicked, but it was ok. He reattached / glued the contact back on free. Thanks for all the times they helped, advised, repaired, and came through for us and if / when needed in the future.

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    Computer repairs
    Computer repairs
    Samsung repairs
    Samsung repairs
    Computer virus removal

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    Computer virus removal
    Digicom Wireless

    Digicom Wireless

    1.0
    (1 review)
    1.1 mi

    they fly under the metro pcs banner. they pull shit. In…read morePetaluma they are in the golden eagle plaza. this business is NOT to be trusted. if you are gonna go with metro pcs, dont do digicom wireless. their business name is inside the store on the wall. i had a lg flip-phone which under contract was supposed to be replaced if the phone died and through no fault of mine. well, i went through three phones and this company kept giving me fucked up cell phones. the last one was set up for 'car kit' which meant i would have had to buy more stuff from them. i called LG. they had no record of repairing phones for digicom wireless, which meant the warranty on lg phones was invalid if you just turned your lg flipphone into digicom wireless for a replacement phone. i gave up and bought a nokia phone. still have the same basic nokia. who knew....its been 2 years of the nokia. before that i struggled with digicom wireless and the lg flipphone. there is more. this last spring we went on the family plan with metro pcs. the friend who decided we needed to be on the family plan, went to a digicom wireless outlet. they turned off the service on the phones before providing the real costs we would be paying. the prices quoted over the counter were less than what yhad to be paid to metro pcs. the bait and switch, the tacky scam crap, its all what digicom wireless does as part of how buisness is conducted. when you go into a metro pcs store, pay attention. dont do buisness with digicom wireless. this company is terrible. metro pcs does no oversight on the small buisnesses that fly under their banner. it is buyer beware completely.

    T-Mobile - mobilephones - Updated August 2026

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