I ABSOLUTELY HATE THIS STORE! I rarely leave a bad review but this store is consistently horrible. I only wish there was a zero star rating. There is usually one person working and a long line, the last 3 times I have had to darken the door I have had to wait in line for an hour or more only to find they can't or won't take care of the issue. They will add insurance ( which is a total joke) without your permission and good luck getting it removed. I was just there within the last two weeks, stood in line for an hour and asked the worker to remove the insurance, fast forward to today and it is still on my bill. I called the store and was told there is nothing they can do unless I come in to the store. I responded I already did that and I waited for over an hour and you didn't remove the insurance. It is hard to believe they care about their customers when they are so bad consistently. Avoid at all costs. read more

I dropped my Nokia x100 phone off on Wednesday December the 21st. They told me to call them in which they never answered the phone. So I drive back up on the 28th when she said it would be there in it was not. They can't understand it why it's not there. They're incompetent in this Metro store. Please go somewhere else other than this place cuz they're rude. They believe what they say goes not what their customer has a problem with. This is the second replacement for this phone it's a Nokia x100 in it is terrible. No 4G or 5G. It doesn't make sense why they would send my phone back when I need it. I highly recommend staying as far away from this place as possible. It's supposed to be a flag store but they don't know what they're doing. And when they give you a phone number to call don't even try. They do not answer. I let it ring for 10 minutes and no answer. read more

I've tried calling for 2 days, the store doesn't have a listing. Its the only corporate store to buy a phone between Stuart and Ft Pierce. There's a corporate number to call customer service answered with a few letters and numbers then please leave a message. All the other Metro stores are open but don't sell phones. And I really don't want to drive 30 miles to find there closed. There should be a direct number to the store like all the others have. But there isn't!! I guess I'm actually calling on vacation corporate headquarters? Very frustrating... read more

So they sent me this but never followed up! It has been months! She never contacted me once! It was all to try and look good on here!

I went to this corporate store to pick up a Sim card since I lost my other card. I was told I needed to pay $10 for the card (understandable) but then another $15 to transfer the Sim card to the phone (which metro PCs offers that service for free over the phone). The store refused to sell me the card without adding the extra service. They then directed me to the Walmart next door to get the Sim from them. So I drive next door and they didn't sell them. Thanks for waisting my time. So I called another metro store and they told me that I can just buy the Sim I didn't need to pay the extra $15 since the telephone support can do it for free. I usually go to corporate store to avoid this Hassel. And this time the corporate store have me the Hassel instead of the authorized reseller. BAD CUSTOMER SERVICE! read more

Sandy and Bradley spent at least 45 minutes working on my phone so that I could receive text messages. They were outstanding. Will definitely buy my next phone there since I will probably need help again! read more

I called the store to ask a question they placed me on hold to check, I waited for 15 minutes. I called off another phone and they picked up right away and answered my question. This Store in particular has always had the worst customer service. They officially lost my business. read more

I spent almost $200 today trying to get a darn screen protector on my iPhone. I walked in a little embarrassed that I couldn't figure it out, and one of the sales ladies was happy to assist me. I didn't catch her name, but she told me they didn't sell them there and directed me to radio shack, and offered to put it on for me if I got one and brought it back. I don't even use Metro PCS, but I was blown away by how friendly and helpful they were. they completely turned my day around. read more