I had such a fantastic experience at this Verizon location! From the moment I walked in, I was…read moregreeted with genuine kindness and professionalism. Bobby and Randy went above and beyond to help me switch from iPhone to Samsung, and they made sure everything was set up perfectly! They are so kind, professional, and truly care about their customers. I am grateful for their help and my boyfriend and I will recommend this store/location to everyone we know! If you're looking for a Verizon store with high quality service and great vibes, this is 100% the place to go!

This is an authorized Verizon retailer…read more Let's start with the back story. I went to another location prior to stoping in at this Orange location only because I was conveniently in the area. I wasn't greeted & in the end was lied to about the 17 Pro Max 2TB was "discontinued"!!! I googled & went on the Verizon app to show the person it was just back ordered, I was informed it "just says that & my order would be cancelled in a few days due to inventory shortages". I left, went home, got online & the site was glitchy. I call customer service & wasn't able to confirm the 2FA. At this point I was completely frustrated & figured I would go to a store in Yorba Linda (it was near my work & a couple of years ago, received excellent service). I stumbled on this Orange location which later was confirmed a newer location. RANDY! This guy with a calm, professional, patient demeanor allowed to not only vent my frustration from the day before, but cut right to making the one thing I needed, happen. I got all 5 lines upgraded within less than 45 minutes! He followed through with what we discussed, some phones came in earlier than anticipated & I was able to complete the pick up with the store manager. The previously owned phones were turned in & Randy took care of the rest. These guys set the standard for what it means to be in service/sales. I appreciate you, Randy, for the excellent & professional service. Verizon hasn't let me down for the past 13 yrs. Thank you. Sorry for the long post, but I need people to know. Thanks for reading.

I came in to sign up for Verizon Home Internet, and the process took much longer than expected…read morebecause of issues with the system. Throughout the entire experience, Conor was patient, professional, and incredibly helpful. He took the time to explain everything clearly, helped me set up my My Verizon account, answered all of my questions, and stayed with us until everything was working properly. Even though the delays weren't his fault, he kept a positive attitude and found a way to get everything completed. After spending about an hour there, I left feeling well taken care of rather than frustrated. I really appreciated his excellent customer service and would definitely recommend working with him!

The people helping us - "Nate and Connor" - got us right. We were paying double what we pay with…read moreVerizon now. Easy, quick and worry less now.

This group is pretty efficient. I called ahead for a next-day appt I made online and the tech…read moreimmediately verified they had the parts available and offered that I could drop off immediately if I wanted. Picked up pretty close to his predicted ready-time (admittedly they had walk-ins and my appt wasnt even until the next day). I would totally recommend these guys. Quality work, solid honest communication on time-frame expectations.

I would not recommend this location. I brought in my Xbox…read moreSeries X this morning because it would no longer power on. The employee told me they were backed up and wouldn't be able to diagnose it this week unless I signed up for their membership, which would move me to the front of the line. I told him I wasn't interested in a membership. He then said it would cost $165 for a diagnosis. I pointed out that their website states diagnostics are free, but he ignored my question and continued trying to sell me their $39/month membership. After I declined again, he explained that the $165 diagnostic fee would be applied toward the repair. I asked what would happen if the repair only cost $50--would I receive the remaining balance back? He said no. He then said I would only have to keep the membership for minimum of two months, and I would receive a discount on the diagnostic fee. At that point, something didn't feel right, so I decided to leave without having them service my console. I then took the same Xbox to the uBreakiFix on Harbor Boulevard. The employee there told me they would inspect the system, call me with an estimate if repairs were needed, and that there would be no charge unless I approved the repair. Based on my experience, I would avoid this Bristol Street Santa Ana location and take your business elsewhere.

These guys are great. Got me out of a few jams over the years. Javier is a great representative of…read morethe company. Very professional. They are my go to for all Apple. Quick service also. Thanks guys.

I bought a lithium battery for my boat from the store less than a year ago. It has a 10 year…read morewarranty. It died within one year and they won't replace it so I'll go to another battery store, but I'll never use batteries plus again.

I got some problem with my iMac last week. And I found out this place in Irvine. It's basically a…read moresmartphone repair place, but also for the computers. It's operating in a garage but you can trust the work.

I hardly write any reviews but today I like to take my time to do for this place…read more This is amazing place that I want to share with other friends. I had my iPhone screen cracked and I was so hopefulness ready to cry. I call few other places for repair service and I decided to try out this place. I'm so glad I found this place. He was very friendly, knowledgeable, and professional. Price was very reasonable with high quality materials he used and also did free screen cover for me that I didn't even ask. I can't ask more than anything else. What a customer service he provided. I started my day with crying day but end with happiness. He also told me he does computer repairs and iPad devices repairs too. I can't wait to go back with my iPad that need to be fix. Thank you for your excellent services!

Michelle is an amazing employee, she helped me set up all information even stuff I thought I lost…read morethanks to her I retrieved all my important info! Please give her a raise come to this store she multitask she helped me thru all that plus other customers and they weren't easy to deal with

On October 30th, 2024 I entered a Cricket Wireless/Spacetel LLC in the city of Orange, California,…read morewhich is located at 1516 Chapman Avenue. A Cricket employee named Nathan B was instantly there to offer service. I told him I wanted a cricket phone number or SIM to go in the phone I brought in with me. He looked at the phone for a bit, then informed me that it wasn't an "unlocked" phone, (it absolutely is unlocked) and also told me my Samsung Galaxy A13 was not compatible with Cricket networks. This upset me because I really didn't want another phone at all. He said he had a Motorola promotion that would fix all my problems. I said I could possibly spend about a hundred, but then he rang it all up and my total was $158.64. I was upset again that I was now dipping into my rent money, but I gave him 8 20s which was 160.00 dollars. After he told me my due date couldn't be changed from the 30th of the month (even though my disability check comes on the first and third), I had to really dig deep and really make certain whether or not I made the correct decision in getting that cheap Motorola G Play. After I paid him all the cash he told me my phone really WAS compatible but that he made a mistake. My Brothers well-known attorney told me the next day to take the phone back to Cricket and get my money back, mostly because he felt I had been taken advantage of. On October 31st, the next morning I returned the phone. I was told I would be getting only $11.00 dollars back out of the $160 dollars I gave them, and the rest would be going towards some kind of fee. In just a few hours cricket had been successful of basically stealing my money , robbing me of my cash and even getting their phone back. When i got the $11.00 dollars back instead of my $160.00 I hurried outside and called 911, because I was just robbed by cricket for all my money. Even though I for sure think it was an emergency, the 911 people said it wasn't and that the only thing I could do was file a complaint. He said I had a right to picket the company from a public sidewalk, and I thought that was a great idea, since their store windows were directly adjacent to the public sidewalk, and next to that was a very busy street called Chapman avenue, where maybe thousands of people going right by me and reading my neon green giant poster board that has printed on it in bold and bright lettering "Cricket customers, please ...BEWARE! They will SCAM you for sure, especially if disabled or elderly!!" and on the other side, "Dont get SCAMMED by Cricket Wireless!" I cancelled some important surgery appointment and then made a plan for myself to be out there , right in front of Cricket, with my sign and wave and hold my sign in the air from the time they open until noon, then a few more hours in the mid afternoon, so everyone can know how they are pure and evil scammers who prey and exploit and take advantage of those of whom suffer various mental deficiencies and limited intellect. I'm going to be there , starting Monday, every day of the week, about 4 or 5 hours a day, holding my sign high in the air, to warn others who might be coming to this shady business to get a phone, and easily make them more aware of your despicable treatment of disabled people, and all your theft schemes and practices , which must generate a TON of additional free money for the whole Cricket crew. This is going to be an important learning lesson I'm about to unleash upon you, and an extremely humiliating one, mostly because you stole money from the wrong person this time. You will be exposed, enjoy the consequences of your collective horrific behaviors.

ZERO STARS UNPROFESSIONAL, UNCOMMUNICATIVE, and does not…read moreknow what he is doing vibes. Took an iPad that worked just fine but the screen was cracked so decided to replace it with Jonathan. He kept for 9 days because it cracked again in his possession. Then it went downhill from there where it had charging issues and payed him to fix that issue but didn't work so ended up buying a new tablet because of the screen he fixed. Cheap Can be costly don't take your devices here

Yesterday (6-27-20) I took my phone to Jonathan because the screen was totally messed up from…read moreinside, he saw it and in like 10 seconds told me exactly what was wrong and how much it would be, He was extremely nice, very professional and fast with his work and best of all super affordable! Apple wanted to charge me 400 dollars to fix my phone, I told them you can go to hell and finish the rest of that half eaten apple! So I took it to Jonathan and he charged me 90 bucks to fix it. Muuuuchhhh better than 400 so yeah I definitely recommend Jonathan.

I come to this store to drop off Amazon returns mostly but have also shipped a couple of packages…read more So convenient to have a location close by for returns Staff is very friendly and helpful answering any questions.

I had a very poor experience at this UPS Store. I arrived before the posted 7:00 p.m. closing time,…read morebut the store had already closed early. When I tried to address the issue, the staff was rude and dismissive. One employee even had the nerve to ask me whether I was a manager and whether I knew how to run a store. No, I am not a manager of a UPS Store, but I have worked in some form of customer service for several years, and I do know that if a customer arrives before the posted closing time, they should be treated with basic professionalism and respect. Closing early and then being rude to a customer who arrived during business hours is unacceptable. At minimum, this location should honor its posted hours and train its staff on how to handle customers respectfully.