Do not use. They do not honor their warranties. Had a mini split installed Nov 2022. It began having issues Sep 2023. called Mike with the company - he is very difficult to get a hold of and is more often than not a no show for appts that he schedules. He came out and he actually never fixed the issue. I let him know his fix didn't work and he ghosted me like a bad Tinder date. Called him again in June 2023, he said he'd come out...and no surprise was a no show. Now I have a $4000 hunk of metal that doesn't work. Look up their business on the BBB. this unit is still under warranty till November 2024, but this company does not honor their warranties. read more

I purchased a home in 2022 that had a new A/C unit installed by this Company before the house was listed for sale. The system was leaking freon already and when I called to have a repair completed Michael said they would come by a few days later. No show, no phone call, and no communication after the initial phone call despite many VM's and emails to them. I had to spend money out of our pocket for the repair because they wouldn't live up to their warranty. read more

So one of the things about working with certain vendors is that there is a level of trust that you have to have that the person or persons doing the work is doing the best job they can and making their best effort to earn your trust. This is the case for auto mechanics, plumbers or any variety of service providers who you contract to handle jobs for which you do not necessarily have the training or expertise to handle. My original review for Metro Comfort Air (MCA) was a good one. The technician they sent out did his job professionally and provided the service we asked for. That was great. We later contacted MCA as our unit was not providing the cool air that it had been. We assumed there was something mechanically wrong with the unit. A new technician came out and first asked if we had a ladder he could use as there was either a problem with his or he didn't have one on his truck. After checking the unit, he told us they needed to replace not one, but two pumps. Okay, as I said earlier, you have to trust your service provider. The technician replaced one of the two pumps that day but said they needed to order the second pump and it might take a day or two. Understandable so we waited. The next week I called and asked when the second pump was going to come in? The person handling my call was very apologetic and said they'd make sure the technician contacted me that day. The day came and went. Fortunately the next day we were contacted and arrangements made to replace the second pump. The ladder was again an issue. Okay, we all get busy and things happen, I get it. Not the end of the world, but not the best customer service either. Now we come to a couple of weeks after the pumps were replaced. We noticed a water stain appearing in our bathroom ceiling, This is directly under our unit. Obviously we have a leak. We turn off the water and the unit and make a call. MCA couldn't come out right away which we frankly expected. It would be a couple of days. So the technician makes it out. We explain what the problem is and why we believed it was happening (seemed to be when the unit was draining). Once again, asking to use our ladder (this time I noticed there was a ladder on his van), the technician went up on the roof. I was watching from the front yard and while I couldn't see everything he was doing, it didn't feel like he was seeing a problem. He talked about "old water" being on the roof and "attached" a house that would take the water when it drained, directly to the gutter. We turned the unit and water back on and saw no immediate leaking. I assumed he drained the unit, first to check for leaking and next to test his hose connection. Apparently, he did neither because, as I found out later, the only way to make the unit drain was from the control panel in our home. Because there was no immediate leakage, he said we were done and the problem was fixed and he left. Of course as soon as the unit went through it's automatic drain cycle, we had not the same water problem as before, now it was magnified. So much water came through the unit, it soaked our carpet so significantly it took three days to dry out (after soaking up most of it with a towel) and that was with a fan blowing directly on it most of that time. After discovering the leak was not repaired (literally less than an hour after the technician left, I called MCA to explain the problem was not corrected. Again, apologetically, the person handling the call said she would contact the technician and he would get in touch with us ASAP. That evening we went up on the roof ourselves to see what had been done. Without being too technical, the hose that needed to be located directly in the reservoir to refill the unit after draining was disconnected and virtually spraying water all over the unit. Frankly, we tried to correct the problem but didn't have the tools to do so. It's been 5 days and we haven't heard back from anyone at MCA. Because we didn't hear back, we contacted another company to come out and take a look. When their technician came out I explained in detail the situation. Using his own ladder, he got up on the roof and within five minutes corrected the problem. He insisted that I drain the unit from the control panel 4 times to ensure the leak was fixed. It was. By the way, he also removed the hose installed by the prior technician. I started this review by saying that you have to have a level of trust that that the person or persons doing the work is doing the best job they can and making their best effort. Bottom line, Metro Comfort Air lost any trust that their first technician earned. I don't expect people to be perfect. But there is a minimal level of professionalism that should be part of any business and frankly, that doesn't appear to exist at MCA. read more

Our furnace wouldn't turn on, on a very cold day. They were able to come by the day I called and quickly figured out the issue. The technician (Justin) was really helpful and offered advice on how to avoid the issue from happening again. And finally, the cost of the service was very reasonable. The next time we have issues with our furnace, this will be the first place I call. read more

Woke up last week with the house thermostat reading 50 degrees and the furnace blowing cold air. These guys were at the house within an hour, had the issue diagnosed and fixed before lunch. Friendly and very responsive. Very affordable as well. Highly recommended! read more

On a 100* day, they came to my house in 24 hours from reaching out and had the problem diagnosed and fixed the next day. Other companies quoted me one and two week wait times. They kept me informed all along and let me know what to do to keep my unit working for a long time :) read more

We called to get our furnace serviced and when I saw the shape it and the Air conditioner were in, they gave me a very reasonable price to replace them. Within the week our new units were installed. Everyone from start to install were incredibly nice and extremely helpful and courteous. I couldn't have asked for an easier process and a nicer group of people to work with. I also got on their yearly program for service which was a great price as well. So happy to have hired them and would recommend them to everyone. read more

Metro replaced a terrible heating system with a new gas furnace and for the first time in years I have an even heat in my house. I recommend them. read more

Quick responses and no sneaky costs just to get an estimate. I really appreciated Michael's professionalism and will definitely use him again! read more

very professional & were able to handle my emergent situation timely. knowledgeable technicians & great customer service! Highly recommend MCA. read more

Metro was awesome. They were able to come out to service our A/C on short notice. It worked great for the whole summer. When they originally charged us, they accidentally signed us up for the "Yearly plan" which was double the price, but covers the furnace in the fall for maintenance. I was hesitant because I have been burned by long term agreements with HVAC companies in the past. After talking to the owner he assured us we would not be forgotten in the fall, but offered to refund us the difference. I decided to take a chance on them and stuck with the yearly plan. True to their word, I reached out to schedule the fall maintenance and it went off without a hitch. Will be using them going forward. read more

Metro Comfort Air came to the rescue when we had a furnace issue after a freezing night below zero. They had the furnace up and running in no time and really saved the day! Curtis was friendly and knowledgeable and gave us some good long-term ideas for our HVAC system which is getting pretty old. read more

We had great service from Metro Comfort Air! We were able to get a quick appointment, even in the middle of summer, and we felt Michael gave us an honest inspection of our system and a fair price. Also, Michael seemed very knowledgeable about our somewhat unique ac and furnace system. read more

These folks really saved my a**! My A/C went down on a Sunday morning in late July. I saw them on Yelp and called expecting an answering machine. They actually answered, y'all! Mike even offered to come out that day, but when I declined even offered to come at least diagnose the issue the next morning. After finding that my blower motor was shot he quickly turned around a quote and time estimate for both a replacement of the motor and a great price on a full replacement of my 20 year old furnace. I went with the long-term option and they were able to have their team install it the very next morning. Everyone I interacted with was very knowledgeable and courteous. I was especially fond of my interactions with Lori in the office. She was a pleasure to work with. read more

Our furnace was failing and not blowing any warm air. I called on a Sunday and someone was there the next day to make the repair. It was thorough, well communicated, and a complete job. Luis, our service man, gave us a clear understanding of our issues with the problem and talked through steps to keep our furnace in good shape for the future. Great service, highly recommend! read more

Michael and his operations manager Luis Wong Took exceptionally good care of us recently! I had called them about a knocking sound in our furnace which was going into it's 21st year. They came out quickly advised me what was wrong with the unit and offered to replace the part and also gave me a quote to replace the furnace itself being that it had extended its life past expected performance standards. They were very transparent in their process and with their costs and opinions. I opted to replace the furnace entirely and also the water heater which was entering its 16th year. While replacing my furnace they noticed that the $4500 air conditioning unit I just had installed this past summer had been extremely poorly done. They walked me through what should have been done showed me what had been done instead to save money and even allowed me to call the company that installed the air conditioner and spoke with the owner of the company to ask simply "why would you do this to your customer?". They explained everything and his (the owner of said ac company) responses warranted their concerns. I've never had anyone from a different company call another company and ask them what they were thinking and the other company didn't have anything to say other than "well that's just how we did it." They called the guy out on profiting over $2000 without doing the correct work and he couldn't defend anything... These guys are without a doubt trust worthy individuals so I hired them for a third job on the spot to fix the shotty work. All in all they just charged me for the parts to fix the problem not the time it took. They are coming back in February to finish up everything. Now our new furnace and water heater is just humming along nicely. All of their work looked exceptionally clean very tidy very professional! A must hire if you have any needs or concerns or want any upgrades. read more

Completely disappointed in the services. Work was done with delay. They damage floors, they installed equipment not by contract. The most disappointing part their work did not pass inspection and then they stopped answering calls. It was waste of time and money, had to hire another company to fix all the issues caused by this company. My recommendation is "run as far as you can from this dishonest company". read more

Loved the service from Metro Comfort Air. They were prompt, efficient and did a great job! Their pricing was also very competitive and more than fair. Job well done Metro! I will definitely recommend to friends and family,as well as call you for all my future needs. Thank you so much read more