So today, I had to stop by Metro Honda to get my car serviced and made an appointment ahead of time. I was helped by a service advisor in the name of Steven Padilla and I am glad he helped me out! He was very friendly and helpful. I got dropped off at the gym while my car was being serviced. When I was done with the workout, there was no courtesy driver available unfortunately but Steven came to the rescue and picked me up in his personal car! Definitely an awesome dude and make sure to make an appointment before getting your car serviced. Will definitely go back to Steven in the future! read more

See all

So we took my car to the dealership to get an oil change and other things checked out on it and then after everything we picked it up and went home when I got home I noticed that my wheel was all scratched up. Like come on if your going to have people drive the car to move it around make sure it's people that know how to properly drive it now my wheel looks all fucked up and who's going to have to fix that I am. Idk if while doing my tire rotation they dropped it or idk but be careful next time read more

See all

This rating is solely on customer service of the salesman, NOT the management. I was helped by Ryan Prentice. I was interested in a honda crv, used. We took it for a test drive. Ryan was very knowledgeable and had an answer for all my questions. He made me feel comfortable and not pressured. Unfortunately, management and I were not able to come to an agreement on a price even though Ryan tried his hardest. I really appreciate all the time and effort Ryan put into helping me even though we hadn't make a deal. Thank you Ryan!! read more

I had a good experience at the metro Honda, we were looking for my first car. When we got there we were right away greeted by Sunday, Mr Sunday was such an amazing person, he was very very helpful and very patient with us. He showed us a couple cars and even let us test drive it, never once pressured us to choose something or to hurry us up. When we finally ready decided for the car i wanted, we talked to Alan Which again was very patient and was able to work with us for our monthly payment I highly recommend Sunday and Alan! My car was beautiful btw haha! I was even able to take a picture with the big bow read more

Metro Honda - Car Dealers Near Me - Montclair, California

I just purchased my third Honda. My contact is Jimmy Chang. Jimmy has been my go to person for all of my Honda's. He always makes sure that I am taken care of and leave happy with my decision. I never have to go in to the dealership and sit for hours on end. I just text him and tell him what I want, he puts everything together and I go in, sign and drive off a happy lady. Thank you Jimmy! You're thee best! read more

See all

My Honda got a new battery so the radio screen was asking for a pin code. I have no clue where to get it. Was having a bad day when that happened and rushed to an event. So I googled Honda dealer and found this place. Guy answered the phone was nice and told me I need to bring my car in and they can figure out in few min. So next day when I have more time, I went. I didn't have appointment but when it was my turn in line, a young service writer come and check on my car. Very friendly, I let my daughter talked to him since it's technically her car. He helped us out right away and it was a simple instruction. No pressure for any other services or cost. We didn't have to wait for terribly long either. We left feeling relieved. read more

These people are out of their mind. On Saturday 03/16/24 we purchased a 2021 Honda Civic from salesman Andres Miramontes and his Sales Manager Arman Kocharyan. After we signed and purchased the car the service people took the car back to wash it and put gas in it. When it was returned it to us it had a huge huge crack across the front of windshield. Now Metro Honda sales people are trying to rip us off and give us an "Aftermarket" windshield with "NO" tint across the top. They are using the excuse that it a "Used Car". This is NOT ACCEPTABLE. Today I spoke to another sales manager named, Armando Monsolve who tried to lie to me by asking me how I knew it was going to be replaced with an aftermarket to which I replied his salesman Andres told me that they were going to do that regardless what I wanted. . We were also promised a 2nd key at "Cost" which is $141.41 and now they are trying to charge us $315.00 for key and to program it. Don't trust these sales people and buy anything from them. Go to a different Honda Dealer. They need to honor their promises and keep their customers happy. read more

See all

I took my vehicle to get the first service (as well as to take care of a Honda recall) done and I was so happy with my decision! I had originally scheduled an appointment at Riverside Honda because that dealership is closer to me and due to their lack of professionalism, I decided to drive further to Metro Honda and now I'll drive the extra distance for all my Honda needs. The entire team was very friendly and helpful. Robert Ames was my service consultant and he gave me a reasonable time my vehicle would be ready (on a busy holiday weekend) and it was done right on time. The show room is beautiful, the waiting area is spacious and I really appreciate the text message confirmations. Excellent experience! read more

The simplest way to do buy or lease a car is thru Jimmy Chang. We've used Jimmy whenever we've needed a car/suv. I just texted Jimmy what I wanted and he told me the numbers. He had someone bring the car to us and we were able to sign there and pay. Whole thing took us only 5 minutes of our time. Quick and painless as humanly possible. read more

Metro Honda - Honda CRV hybrid sport - Car Dealers Near Me - Montclair, California

Aaron in the Metro Honda parts department went above and beyond by tracking and updating me regarding my Honda Odyssey rear panel after it's been back ordered for over five months! The part is finally here! Thank you Aaron for the 5 star service. I appreciated it! read more

The simplest of jobs, oil change and tire rotation. I made a 12:00 appointment and was here at 11:30. Three hours later and they haven't even started on the car. Not really sure what the point of an appointment is. I'd give negative stars if it was an option. read more

Robert Ames was super nice throughout the endeavor since I had to come back twice to get my front brakes and rear brakes fixed. I did not get charged until the end even though they did the B1 service on the first try. Shuttle driver on Tuesdays was very professional as well. All in all, i would recommend the service dept. read more

Management is disgusting and doesn't have any customer service. I wanted to sell my car but I was brushed off by management and they didn't even bother examining my car and just gave me a random price for my Honda. This is your typical low ball dealership. read more

PLEASE STAY AWAY FROM THIS DEALERSHIP. We reported them to the attorney general, the DMV, and the Better Business Bureau for their bait and switch tactics. Bryan (from sales), Jimmy Thompson (finance), Larvell Holis (finance) are horrible. Jimmy forgot to add the "DUE BILL" after adding more that $8,000 of added accessories to my sisters car, and when we called to inquire about the charges, we could not get ahold of anyone. My sister went back and forth through text messages, with Bryan and just got the runaround. She called Jimmy as well as the dealer and Jimmy claimed that he had no idea what was going on, but then brought in Larvell (WHO IS NOT HIS BOSS) to "mediate" the situation, but only made it worse. FYI - If a dealer does NOT provide you with a DUE BILL, the contract is automatically considered fraudulent and they have to return your money. It is a violation of California civil code 2982 - buyers disclosure for not disclosing an itemized bill. This dealer is currently being investigated for FRAUD and their bait and switch tactics. IF this happened to you, please file a report with the attorney general because they will lose their license to sell. We attempted to mediate with the dealer and requested to speak to the General Manager -whom Jimmy Thomson said "good luck, he doesn't speak to customers. He has people for that". We emailed him as well to report his workers for breaking the law and did not receive a response. read more

Bought my car here... that is the only nice thing I can say. Took my car in for AC problems. They returned it stating they fixed it. They did not fix the AC problems. They actually made it worse by not reinstalling the cabin air filter "door". Installing the caving air filler backwards. Installing the wrong Air filter. My engine air filter box clamps were not on, it was just rattling. When I called to i formed them about this I just got a dismissive ok "thank you". There's a recall on my Honda for the gas pump. I have called multiple times after getting car fax emails saying, hey they have the parts, when I called. I'm just told, no we don't have the parts. Without looking at my VIN. They are happy to take your money, but services and after care is horrible. read more

I had an amazing experience, everyone was really helpful. Sunday was my Sales Rep and he did such a great job at explaining and walking me through the whole process. They even stayed past their closing time to make sure I was happy with the whole process read more

Metro Honda - Car Dealers Near Me - Montclair, California

I was very nervous with making my first car purchase since it seemed almost impossible to get my hands on the Honda CRV I wanted during this time of a car shortage caused by the pandemic. However, it was such an easy and smooth process with Anthony Chan. I appreciate his quick responsiveness with being able to lock in my purchase for an incoming car. He was very informative and patient with breaking down the process of buying my Honda CRV, and he was super fair with giving me the best deal possible. I definitely would recommend Metro Honda for future car hunting/purchases! read more

Metro Honda - Car Dealers Near Me - Montclair, California

Please stay AWAY & do NOT TRUST There words I bought my car (worse decision of this year) They will try to take your cars in trade for Pennies & try to upsell their vehicles for higher prices then market. Make you feel bad if you say I need to think more to make my decision. I got trapped and got a car with mileages and over prices. I asked them to go with my own back and I had my bank papers ready with me to finance. They didn't even tell me that you used HONDA FINANCE. After I went through all the paper and I called them that i am NOT HAPPY I was told there is nothing I can't do because I drove the car out of the parking lot. They will say every lie to make to drive this car out of parking after that you ll be rude as hell not to help or accommodate you. With higher Apr and everything. I trusted there words and when I got home there was strains on my back seat of drink or something a lot of them. I called them and ask them to clean it. They told me they did it after an hour. They seat were wet so I couldn't see if it's really gone or not. When the seat dried it's was a mess. I was so unhappy with their service and how the treat returning customers. I called them later after sometime and they told me to come and now the used car Manager Jose were super unhappy to see me again and said there is nothing we can do. I told him this was before I bought second I have a full warranty I paid for the warranty the made me pay for it He didn't listen a Word I said and literally gave me back look to Get lost. NEVER GOING OR RECOMMENDING ANYONE TO THIS DEALERSHIP. read more

Metro Honda - Car Dealers Near Me - Montclair, California

See all

Went in for a car wash and out with a broken part. What's the point of taping it if your machines will break it anyway. read more

Metro Honda - Thanks for breaking my windshield wiper. - Car Dealers Near Me - Montclair, California

nothing but a scam. they list car for a certain price and they won't honor in person. they tried to charge me 5k more. walked out, waste of time read more

TRUST my review when I say DO NOT COME HERE! Hands down worst experience with Honda. Sales rep by the name of Walter was the worst person to deal with. To start off, when we arrived we were looking at the cars, we had our mind set on a car that we saw on the website, when Walter approached us, I told him this was the car we were interested in and the price online, where his response was vaguely, "oh well I guess we can give you that price since they put it on the website" Seems like it wasn't a car he was interested in selling. The car we were initially interested in was listed on Sale, but of course all "sale" cars have a incentives behind them, but $4000 for a gps and car alarm installed is ridiculous. Let's actually REWIND and go back to the fact that as we were waiting, another gentleman came and explained the GPS/Alarm install and said it was OPTIONAL to add that, so when Walter came and said "oh no he doesn't know what he's talking about" it not only caught me by surprise by how unprofessional it was, it made me think was he NOT being truthful. Long story short, he attempted to sell the car for over 7k more then it was listed, contradicted himself multiple times and left a bad taste in my mouth. I personally bought my own car from Serra Honda Dealership in Monrovia where the employees were helpful, non discriminatory, and I genuinely enjoyed being there. This was a TERRIBLE experience at a car lot and I'm sure nothing will happen because of this review, but I would definitely BEWARE! When dealing with this Honda and Walter. read more

One star because I can't give 0 Special for up to 5 QT oil 99.99 and they charge 72.00 Labor and 18.00 for oil. They don't tell you how much oil they use and that it's a set price. What a scam. One drop or 5 Qts are both 99.99. Get real. read more

Metro Honda - Scam - Car Dealers Near Me - Montclair, California

Metro Honda is one sneaky stealership! My experience at Metro Honda was absolutely terrible. I found a Civic I liked so we sat down to discuss numbers with the sales team. While negotiating dealer add-ons, which the vehicle didn't have on the sticker when it was sitting outside in the lot, Sunday insisted these add ons were already installed. As I went into the finance department, of course I was rushed through and didn't exactly have all the time in the world to read every line on the contract. This is where I'm at partial fault due to a late Saturday night at the dealership. The next morning, I finally had time to myself to actually go over the vehicle without someone breathing down my neck. What I discovered were some of the options that I paid for were NOT ON THE VEHICLE! After 3 days of calling and speaking to numerous employees to get some answers, everyone said they'll take my name and call me back, which never happened. After not getting any answers or calls back, I decided to email Kevin the GSM (General Sales Manager) to find some answers. Finally, Kevin called back days later and offered a free vehicle accessory along with adding the accessories that were missing which were already paid for, but I didn't want. Now that I'm out a lot of money because of these sneaky add-ons that I know 100% were never applied to the vehicle all I can do now is take it as a learning experience. Apparently, big reputable dealers still rip people off to make extra money. If anyone is planning on shopping at Metro Honda, take your money elsewhere, refuse to pay for any dealer add-ons or walk away, they will sneak in extras costs and you'll never get them. Gil is a typical seasoned used car salesmen that rips people off, so watch out and read EVERY SINGLE LINE on your contract and make sure you understand it. I will not recommend this dealer to friends, family, or anyone I know. Nor will I recommend or be doing any service with Metro Honda. Bottom line, take your business to a more trustworthy dealer and steer clear of this place! read more

I was at the dealership the other day getting services done on my car. At the time I was not expecting to trade my car in but that change when Marcos reached out and offered me a great deal to trade in my car. I spoke with him told him the car I was Interested in and what my price range was. Marcos was so wonderful he worked with me I didn't have to spend the whole day there to work the deal out. He made it painless and a delight to get a new car. I would recommend reaching out to Marcos the next time you are looking to purchase a car. read more

Pretty fast service. Honda pretty good. The person we're food and very sweet and fast on service

I've visited several dealerships and spoke with lots of sales people, but I chose to buy from Metro Honda specifically because of Luis G. and Walter F. These gentlemen were extremely patient with me. They explained everything from start to finish, they showed me various models when I was unsure of what I wanted and ended up giving me exactly what I needed. They put me in a brand new 2024 Honda civic hatchback EX L and I could not be happier. They were very attentive and answered any of my questions via text, phone and in person. They have earned my business and I will not let any of my friends or family go anywhere else, except Metro Honda to speak with these gentlemen. Thank you, Luis and Walter, you guys are amazing! read more

Metro Honda - 2024 civic hatchback EX L Thank you Luis G. & Walter F. My perfect new baby! - Car Dealers Near Me - Montclair, California

We came in to learn more about the buy-out of my cousin's Honda Fit as instigated by Honda. My cousin did mention wanting a newer car but we could walk away-no problem. She had no extra money to speak-of. I grudgingly studied what I knew about the 20th Century cut-throat car buying in the '70's - well we experienced none of this! My cousin left with a great deal on a car and although a long process, the business was performed very professionally, efficiently and best of all, with kindness. Excellent service throughout and so well taken care-of ... Shout-out to our team: Brian - Sales Armando - Manager Jimmy - Finance ... and the others that took care of us. The extra attention was really appreciated. Thank you. read more

Please do not go to Metro Honda for repairs or to trade in your car or get an appraisal. The service here is terrible. Salesman appraised my car for $1000.... then offered to buy it himself. I went straight to Carmax and they offered $4300 & Carmax will usually offer lower amounts!. I have had engine work done on the car here and brought it back 2x because my car kept shaking and they couldnt figure out what was wrong with it. I literally took it to Spreen Honda in Corona and they found the problem in an hour and fixed it. Service here is poor. I recommend Spreen Honda dealership in Corona to get your needs met and a proper appraisal of your car and good service. read more

Traded in my Prius Prime for the new Accord Touring Hybrid. Payne Wu made the buying experience quick and painless. He even brought the keys for all 4 cars that I was interested in so I could make a final decision on which trim and color to get. Thanks, Payne! read more

Metro Honda - Car Dealers Near Me - Montclair, California

SCAMMERS. AVOID THIS PLACE. My parents came here yesterday, unfortunately by themselves. They mainly speak Spanish. I KNOW this dealership took full advantage of this. They wanted to purchase a Honda Crv and in good faith they came to this Honda location. Jose A Garay assisted with the sale. As they went through financing with WILBER, he added additional warranties/fees that they stated they did not want. Reviewing their contract, I know they were def scammed. I tried calling the dealership to speak to a GM. I was not able to and only was able to provide my number for a financing person like Wilber to call me back. I have not received a call back. I would not go here and will never recommend this dealership to anyone!!! AVOID THIS DEALERSHIP AT ALL COST. read more

WORST EXPERIENCE!!! I even gave them the chance to recover from it by leaving an email and waited for an explanation, instead my following email to the GM was completely ignored. Please be aware of their predatory practices.. Dear John, I hope this message finds you well. I am writing to express my dissatisfaction with my recent experience at your dealership. I came in today with the intention of buying out my lease, as I am very satisfied with my car. Unfortunately, the process was far from smooth. Instead of focusing on completing the transaction, I was subjected to aggressive upselling of warranties and GAP insurance, both of which I had declined. While I understand the sales team's goal to maximize profit, I found it unprofessional when Yani suggested I should seek these services elsewhere if they couldn't earn a commission from them. Which would have been just fine by me, but before I was presented any numbers or made aware that I "NEEDED" to buy those OPTIONS, my credit was already ran. Moreover, the process was unnecessarily prolonged. Despite my intention to finalize the paperwork quickly and the expectation set over the phone of a one-hour completion time, I ended up spending three hours at the dealership. I had adjusted my schedule and taken time off work to make this as efficient as possible, so this extended delay was particularly frustrating. Thank you for your attention to this feedback. I look forward to your response. Best regards, read more

Let me start off by saying the car buying experience was awesome l, great sales team, Tell you everything you want to hear.. Bought my car in September 2024 had to take it in for servicing in December 2024 they said bad spark plugs were the problem had to take it back again in January for the check engine light coming on again which they said was due to a faulty spark plug they put in now here we are in March and my car shut off and wouldn't even turn over on the freeway, and they are trying to tell.me it might be another faulty spark plug they put in?? No I feel they are trying to have me run through my warranty before they really tell me what's wrong with it so I have to pay out of pocket.. Certified Honda more like a read more

Two hours for an appointment I had at 11 just for an oil change build a bigger service garage or something

My car was kept for days and no one answered the phones. Each update I received was because came in to get updates. I would never purchase a car here! read more

Was a little nervous coming in, but once I was greeted by Sunday Okonkwo, I definitely knew I was in good hands. You can tell a good guy from a good salesman, and Sunday is a good guy first, then a great's salesperson. And that order makes a huge difference. He took care of us and was very helpful from start to finish. The whole team was great and very helpful actually and did what they could to get us into a car I liked and felt comfortable in. I'm happy with this purchase and definitely suggest coming by and asking for Sunday. read more

See all

This review is all about Mr.Joseph king and Mr.Kevin Gault in the service department. When I brought my Accord to Mr.king. he is very professional and answered all my questions and concerns. My interaction with him and Mr.kevin Gault left a lasting positive impression on me and I felt compelled to share my sincerest appreciation. They certainly provided a service in which allows customers to feel more confident that customers are being serviced at a reasonable price. Also, I admire the standards and expectations put in place by Metro Honda. Mr.king and Mr.Gault are going extra mile,I know it's not easy but they are always putting in 110% to their service. I really admire their dedication to their works. I shout out to Mr.king and Mr.Gault- they are the best indeed. With much appreciation from customer, Kenny Hahn. read more

Thanks to francisco medina and his team for helping me get my dream car (type R). The people are so nice and friendly with me....

I'm honestly disappointed, I had made an appointment to go buy a car I was interested in and when called the same day we made an appointment was told the car was in the process of being sold. Understand it's a business but it would be nice to have gotten a call or text before hand to be made aware but instead took time off for a car that I wanted being sold. Lack of communication was unprofessional, and I repeated over and over again straightforward of what the situation was and it was brushed off. Just be better with the communication, ended up going to to Rock Honda. read more

Bait and switch! I intended to purchase my daughter a 2017 Honda Civic CPO vehicle. The car was advertised at $18,968.00 reduced $5000.00. The sale person who identified himself as the "Fleet Manager" said there is $4995 of dealer installed "options." These options consisted of an alarm, GPS tracker and 3M tape on the door edges. Because these items are "options" we said we did not want them. He responded by saying, "the car has been here 113 days, we reduced the price to get attention, the dealer added "options" can't be removed, beside we need to make up for the $5000.00 reduction." I couldn't believe my ears. Not the thing to say to a customer. We walked out, went to another Honda dealer in West Covina where we purchased a much better car, in better condition at a better price from a better sales person. Metro Honda you are a bunch of sleazy used car sale people. I'm sure you have good people who work there but the person who helped us was anything but professional. I strongly suggest you go else where and save the aggravation of Bait and Switch advertising. read more

Metro Honda - Price discounted $5000 just to be added back in the disguise of "Dealer Added Options." Don't wast your time. - Car Dealers Near Me - Montclair, California

My mom was shopping for a car, preferably Honda, since she was already driving a CR-V 2011 and was looking to trade in for a new model. This was during peak pandemic, where it was difficult to find a new car for a good price. She was then referred to Metro Honda from a friend who had used to work there. Given the option between this and another dealership, she opted to patronize her city and bought a 2022 Honda HR-V. She handed over the keys to her old car and drove this one off the lot. Buying this car in February 2022, it was a pleasant experience for the first month. And then the problems started to roll in. First off, the dashboard lights were flickering and appeared to be defective. She brought it back to Metro, who took it in and ordered the parts to perform the repair. To her surprise, the problem did not appear to be resolved, and she placed a follow-up call with the Service department. They then offered their solution, saying "Oh, the green light is supposed to flicker on and off. These are just things that can happen when you buy a computerized car." They're the experts, right? So my mom took the statement at face value and thought nothing of it. August 2022. It had been a long day at work for my mother, who is a nurse at one of the busier hospitals in the Tri-Central service area. She went to start her car, only for it not to start. It sounded completely dead, so she contacted Honda Roadside Assistance. The technician checked the car, noted that the battery was good, but that the alarm was not communicating with the engine, which triggered the anti-theft, preventing the car from starting. The HR-V was then brought into Metro Honda's Service Center, who replaced the battery, and suggested that the alarm be disabled to not drain the battery(???) From then on, my mom has been stressed out every time she tries to turn on her car, out of fear that it won't start this time. For her job, and here in Southern California, where having reliable transportation is essential. October 5. Due to other factors, my mom was peaking in her stress. After another long day at work, the car wouldn't start. Honda Roadside Assistance. Technician comes by, fiddles with the gear shift, and was able to get it started up again. Calling Metro Honda again, my mother was frustrated at this experience. She just wanted to go home to her family, which was still another 40 minutes away. Taking the car in for service, she told them to re-enable the alarm, worried that Honda would victim blame if the car was stolen for having the alarm disabled in the first place. The service desk didn't seem to find anything wrong this time, but suggested to keep the car overnight to double-check. The next day, they contacted her and said the problem was the battery and replaced it. Even though they had told her previously that the battery was fine. October 7. Friday. The Service Department recommended leaving the car, so that they can check it on Saturday. She made it clear that she would be out of town, and asked what the procedure would be to pick the car up on Sunday. Emphasizing that she only has this car to get around, she stressed the importance that the car be available for her to pick up. They mentioned that they will leave the key with the receptionist, and assured her that the car will be ready for Monday. Sunday morning, she contacts the receptionist that she would be coming by to pick up her keys. The receptionist doesn't have the keys, doesn't appear to be concerned about the situation, and nobody had even contacted her that the car was ready. Luckily, my mom did have a spare key, and asked if she could pick up the car if her son drove her to the light. We circled the lot trying to find her car and then took the car back home. Thankfully, the car started this time. Monday. She contacted the service department to retell her miserable experience. One of the service reps apologized for the miscommunication; the rep that was supposed to be in contact with her completely forgot to follow up, enjoying his day off. October 11, 5AM. The car won't start. She then contacted her salesperson at Metro and the Service Department. She explained that she attempted the same fiddling technique that the Roadside tech had performed, out of desperation to get to work, and got the car to start. Upon arriving at work, she contacted them again, with no response and multiple voicemails. They later got in contact with her, asking her to once again bring the car in so they can run tests and offered her a courtesy vehicle. A few days later, she called to inquire for any updates to her car. They're still running tests. It has since been two weeks since the car was dropped off, the same problem doesn't seem to have been resolved, and my mother does not feel comfortable or safe driving this car home. My mom trusts that Honda will declare this car a lemon and offer her a viable solution. read more