For anyone looking for a car it's an anxious filled experience. It's like playing hungry, hungry hippo and you're a minute too late playing the game. Well that's how I felt with Metro Honda. I went to True Car, Car Gurus to research the car I wanted and did all the things I felt I needed to do to make an informed decision. All the while they did not specify there would be a "security package" and other accys added on to the price. A sneaky bait and switch that made the out of the door pricing 4k more than what was advertised. Now I understand this is a common practice and that this is a way for dealerships to attract customers but it's especially aggravating when theirs Covid-19 concerns. The sales man, Peng, was at least forthcoming with the information so I was there for a total of 10 minutes. Just be careful and call a head to inquire about the car further. Don't believe what's advertised. On to the next.... read more

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Don't not take your car here for repair. My car was having issues with the 3rd gear. They recommended to replace the transmission oil and hose. They got back to me a week later saying the parts have arrived and the work will be done. ($500.00 with "discount") After they took my car for a test drive and discovered the 3rd gear needs to be replace. (The reason why I brought it in.) This would be $6,000 to fix. They waisted my time waiting a week for transmission oil that could have been done in a day at home. And on top of that the money I spent to and from work using Uber. read more

Thanks Jose G. and Walter. Excellent Customer Service! I traded my car in for a 2024 Honda Prologue and I love it.

ONE star because I can't leave none, and I can't sue. William Morroquin sold me a used Hyundai that had been completely flooded. It NEVER started because even the starter I HAD to replace, it was soaked through the entire engine and body of the car. The seats showed the flooding when any bit of water brought it out. Filthy. How bad was this car? I had to dump it in a bankruptcy. Whatever you do, for the rest of your life, and warn others. Metro Honda and William Morroquin should be shut down. This is all 100% true and if they want to contact me, they can. If they respond that this is not true, believe me...don't believe ANY response from them. This is even lower when I tell you that I am disabled and Morroquin KNEW it. read more

Update: since the time I wrote my original review, we were contacted by management and were offered an apology and complimentary services. I'm not sure if my dad plans on returning for service here but we do appreciate that our concerns were addressed. We appreciate that they are working to figure out what happened. We had a car serviced here recently and my dad discovered afterwards that the loose change (which added up to about $10 or so) that he kept in the car was completely gone. He called Metro Honda to let them know that this had happened (he is the only one who drives his car and he saw the money there before the service and then not after the service). He was told that someone would look into it and get back to him. My dad waited but never received a call back. He finally reached out again but was told that the manager was on vacation. He felt that he was being gaslit because the staff-member made it seem like it was not an issue and didn't seem apologetic at all. This is not a trustworthy dealership at least in terms of getting your car serviced. I would recommend taking even loose change out of your car and good luck if anything happens here. They will make you feel like a nuisance for asking for the bare minimum. Just an apology would have made us feel better. read more

Run away while you can. I hate to do bad reviews. I don't have the time and butters me to focus on the negative. Life is beautiful to waist time on this stuff. I HOPE I CAN HELP SOMEONE MAKE A RIGHT DECISION. I am a firm believer that Orange trees give oranges and lemon trees give lemons. This is definitely a lemon tree. Took my car in for a recall on the audio system. On the first visit they damaged my rear bumper problem remained I had to leave it for a week so they can fix the bumper and fix the sound system and when I picked it up it had a damage windshield this time they try to take me through the bushes and show me a picture taken 3 hours after my wife dropped it off. Luckily I remember the technician Jim had call me after my wife dropped of. The car to tell me he was going to take it for a test drive to check a problem with the lane assist sensor. After all they end up fixing the problem I could tell they were not very happy about it. Now I have a headlight with condensing problem that's going to cost me over $1000 to fix. They have a magic touch to damage something else while failing to fix the main problem. Horrible experience don't recommend you leaving your car to this people. read more

Metro Honda - Damaged windshield - Car Dealers Near Me - Montclair, California

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Horrible customer service ... rude and lies!!! Oh, ok... I had an appointment for a simple oil change at 9:30am....this is what happens: 1. I was about 30min Early. (I had a coupon for 43.95 oil change) 2. Had to wait in a line in my car... sat there for about 30min. 3. Then finally representative/ sales man came to me, took me in the office cubicle. He said it would be a 4hr. Wait, I said I have an appointment, he replied all the cars there had 9:30am appointments. 4. He began telling me that I needed this & that ...totaling over $300.00. He told me my car wouldn't be drivable. Ugh!!! (2019 Honda Civic) 5. This is the worst place !!! I hope others are not getting taken advantage of!! 6. I ended up going to a Valvoline express ... in Rancho Cucamonga, very friendly employees... from manager to mechanics. Got my oil change at a reasonable price. Left feeling great. read more

The only Honda dealership for miles around and the service department is a hot mess. Expect it to take an hour or more just to drop your car off in the morning - 20 plus cars in line to check in and maybe 2 people processing them. They are either severely understaffed or actually don't care about customers and their time at all. Totally inconvenient, and I'm back here for the second time for the SAME repair. read more

they wanna charge for every little thing can't even bring your car in for a check up without breaking the bank. I'd literally rather go anywhere else but here. all there workers live to talk down to you like you don't know how to operate a vehicle it's annoying and disrespectful read more

I got my 2022 Honda Civic in January 2022, and Steve (salesperson) has been extremely helpful since day one. For any questions I may have in regards my car, he is quick to respond and be clear with his answers. I brought my car for service, he assisted and took my concerns for consideration. I am beyond happy that he has been very resourceful , patient and consistent support for any questions I may have. Thank you Steve, you are real awesome! I have never had a salesperson like you! Keep up the great work! Gratitude, Mari read more

I had a great experience at this dealership a couple of weeks ago, the sale person david piña was super friendly and helpful and made the entire process run smoothly. Thank you read more

I'm writing this review from my mothers prospective who is 65 and went in alone: Since I recently received a letter about an extension on my warranty because of the AC compressor valve. And since my car was blowing hot air I thought It would be a good time to take it in. So I made an appointment for Friday 7/28 at 3pm. I also should mention that in the letter it states that it should not take longer than two hours to fix. So when I made the appointment I didn't opt in for a courtesy car to drop me off at my house. When I arrived I was waiting to check for 20+ minutes since there was no one around. I decided to ask an employee (who was not from the service team)if this was the right place to check in. They said yes and proceeded to find someone for me. When they arrived they stated that they couldn't take my car in because they were really busy and it didn't matter if made an appointment. The only option was that I could leave it overnight or make an appointment for the following Friday. They also informed me that this letter was an extension of my warranty for the valve and not a recall but that I would not have to pay for my A/C compressor valve IF it was actually the valve. But if it was something else not related to the valve that I would have to pay out of pocket for whatever it was. I completely understood that it could be something else related to it not working properly. But still wanted to make sure it was NOT because of the valve. So I agreed to leave it overnight so that my A/C compressor valve could get checked out. I also was not offered a courtesy ride and had to wait for my daughter to leave early from work so I could get a ride back home. (She works in Anaheim) I received a call for the service station around 8am this morning with them informing me that it was not the valve but a leak coming from the evaporator. And that I would need a replacement as well as a recharge on the A/C system. And that for the evaporator replacement, it would cost me 2,400 to replace. Not including the recharge for A/C system. So I went in to get a cost invoice for what was done to get to my car as well as how much it would cost me if I came in another time to get it fixed. They handed it to me an invoice. I read it and no where listed in the diagnostic was anything stated that they checked the valve. I asked him why the A/C compressor valve wasn't on the list and they said that the technician put UV fluid through the A/C system to see where the leak would come from which is what they do a during a Heating and Air conditioning diagnostic. So I asked again. Did you check the A/C compressor valve? They said, No since the UV fluid test that they did said that the A/C evaporator was the problem. So I should get that fixed first and if it's not that. Then they will check to see if it was the valve. So we asked to get our car back and that we "would" come back when I got the funds. The only reason why I came in was to have the valve checked. And that was not completed. I'm getting a second opinion. (Probably from another Honda dealership service station.) My first interaction with them was not very good. The person who helped me was irritated and short with me. I had asked my daughter to come with me this time since I had no other mode of transportation. And even she said that that person sounds like he was lying. So she looked up on the Honda parts website to see how much an A/C evaporator would cost on the MyGarage website. The evaporator is no more than $159 to order and .98 for the sensor. I have heard of mechanics trying to take advantage of woman/ senior citizens to get make more money. I really hope this is not the case. I really hope that they are not trying to make me pay for the evaporator so they don't have to pay for the warranty settlement. So if you do take your car here to be serviced, please take caution. read more

Came here for a scheduled appointment for an oil change at 11am. Joseph K then told me I also needed a tire rotation, cool yk. After speaking with Joseph K he seemed professional and kept it cool . While waiting for my car to finish getting maintenance, I noticed that my car did not enter the shop until 2pm. After around 3pm my car exited the shop and had been sitting there showing that it was done being worked on but no call to say its almost ready or thats its done. Thats when 4pm hit and still no call. I finally went up to Christopher at the front desk to ask him about my car and to see if its ready. He said it had been ready for a while now. What a waste of time, your telling me that an oil change and tire rotation *scheduled appointment* i must add, took 5 hours to finish and complete. crazy stuff man. Then my friend accompanied me and asked Joseph K if my tire rotation was done at all due to the tire thread depth being off from the front and rear tires. He started to get defensive and upset due to this question and coming at him rudely.I will get my last free oil change from this place and wont return. Cant believe I even bought my car here. Scam. read more

Wow, I can't Express enough how happy I'am with the service here. Mr. Jeffrey G is professional and helpful. Thank you for always making me feel like I'm in great hands when I come here. Jeffrey makes you feel like an VIP! - Gabby read more

I would avoid this Honda dealership for car service specifically if you want to be happy with the experience. As someone who purchased their car here- I've been taking my car here for all maintenance and services. The customer service used to be better a couple of years ago but it seems like the service advisors have changed and Ernesto, the Fixed Operations Director- have a low quality of standard for customer service and experience. That being said, I will no longer be taking my car here. Save time and money and just go down the street to someone in Pomona who will be happy to have your service, give you better experience and will cost less. read more

What thievery and hustle!!! $5,975 in accessories alone. I can't believe it. They stated they cannot uninstall an alarm, GPS tracking, paint protection, 3M, etc. I wasn't born yesterday and I have bought a few cars in my lifetime. After all said and done, told the salesman we're not interested, he got upset with me. The COVID-19 excuse is such bull as a reason to mess with people. They could have ordered a car for me and I could have put down a deposit; agreed upon a price and got the car at a later date. Salesman said then how are we going to make our money? Are you serious Paying the full MSRP, you're most definitely making money. Conclusion: went to another dealer where I was able to place an order for a vehicle with no crazy unnecessary add-ons. read more

I thought good old fashioned manners were gone. They're still around, the service crew in Honda seem to in body those dying ways. I can especially speak in regards to "Jeffrey". Jeffrey definitely proved he has care, and concern for his customers, and his coworkers seem to be on the same page, with constant head nods, and hand signals with him confirming and backing each other up. I observed this from afar, and the mechanics in full communication with him, not to mention his superiors, whom he had good repoor with, in initiation of service and updates. I can't say enough of our experience, they left us feeling taken care of, doing what they could in every aspect. Thank you Mr. Gutierrez, and anyone working with you to get things done. my mom talks about you like you're part of the family. read more

Service is great and fast. Cheapest price on Honda parts on the area. Highly recommended...

My husband and I went to Metro Honda to look at a used car we saw online. It was in good shape but I just wasn't feeling it. Bryan Ponze, our sales rep, realized I didn't like the car and convinced us to look at a brand new Honda Accord. We took it for a test drive and while I liked it, I was still on the fence. Bryan saw this and showed us to a 2022 Honda Accord Sport instead. We fell in love! We talked price, signed papers and drove off with our beautiful baby! Honestly, if it wasn't for Bryan's car knowledge, friendly personality and ability to understand what we wanted when we weren't even sure, we probably would've left without buying a car. After going from dealership to dealership for days and being thoroughly disappointed, I'm so happy that we found Metro Honda and Bryan Ponze. I highly recommend buying your next car from them. read more

Metro Honda - Freshly washed and ready to roll! - Car Dealers Near Me - Montclair, California

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This was such a pleasant experience. The sales team Luis and Ryan were absolutely wonderful. The whole think was simple and easy and I was able to drive off with the car I wanted. Thank you Metro Honda for coming through for me. read more

Metro Honda - My new HR-V from Metro Honda - Car Dealers Near Me - Montclair, California

-- DO NOT SHOP AT THIS DEALERSHIP -- They are all about making money and could care less about the customer. Our lease was up on our car and we wanted to pay cash outright for the vehicle or even cashiers check. The manager their gave us the run around that we would have to purchase extended warranty and gap insurance. He stated "I have to push product today." Mind you this is the dealership from where we leased our Honda Civic hatchback to begin with!! We ended up walking out because that manager said everything he had to say to get us to walk out. The guy is full of it!!! We ended up going to Penske Honda Ontario and they took care of us immediately! To be honest I don't care anything about the wait, just wanted to buy the car to then sale it back to the dealership and get any equity out of it. Penske Honda Ontario did just that!! They are an amazing dealership!! They told us that we didn't have to buy the car to then sale it back to the dealership, they just did all of it in one single swoop. They got the car and I have a nice fat check coming in the mail of the equity I made from the car. read more

My personal experience with Metro Honda: 1. Inquire online 2. Get an email with a quote on a vehicle 3. Go to Metro Honda 4. Speak to someone who will not only deny the quote you got but then tell you that no car on their lot is the price you have in writing 5. They then try to sell you a car that's nowhere near the value of what they are asking for it (about a $5k markup) due to their BS aftermarket add-ons that are severely overpriced They're lying sacks of sh*ts here. I walked on the lot and the first words that came out of my mouth to Ryan P. were that I needed to speak to a Costco manager, of which he chose to ignore. Then later when I asked again he proceeded to tell me I never mentioned Costco to him. But moving on, they will do anything to NOT honor the Costco contract and flat out lie to you about the discounts you are given through Costco. Raymond told me it was 15% off aftermarket and I told him I have a copy of the form and on it, it states you are entitled to 25% off and once he heard that he obliged to it. If they aren't honoring their contract, why are they still contracted with Costco? Do yourself a favor and drive over to Sierra Honda in Monrovia if you're on the hunt for a new car. And they don't have the cars listed on their website. They're "in-transit" and "don't know" when they will arrive. They are advertising cars they don't actually have to sell. read more

Friday, my fiancé and I went car shopping. We came here with a specific car in mind. A 2020 Honda Civic. Alan was our salesperson, and he was very kind. I was upfront with Alan, that if they wouldn't honor the price they had listed online, we would not be buying the car. He said they would honor the price. Then said I should get all these add ons, which we also declined and said that if those are mandatory we also would not be taking the car. He assured us they were NOT mandatory. We test drove the car and decided we wanted the car so we went to the "big guy" to talk money. The online price was put up as $21,900 for a 2020 Honda civic with 26,000 miles. And again we were under the impression that that price is what we were getting. But, the "big guy" comes out with a paper, and a price of over $25,500. To which I asked why was it so expensive, and we came for the online price and don't want any add ons. He then went on mansplaining to me that the price online isn't actually what he will sell it to me and that I don't know how the market works. Why would he sell me a car that HE listed as 21,900 when it's worth more? Why would he honor the price he put up? He then insultingly kept saying we don't know how value of cars work and he would rather sell the car to an auction than sell it to me for the price LISTED ON THEIR WEBSITE!!! I said it was a joke and we just left. And he told me good-luck finding a dealer that would actually sell us a 2020 civic with 26,000 miles for 21,900. Well buddy, I hope you realize you missed out on a sale. Next day we went to Acura or Sherman Oaks, found the same car with 10,000 miles LESS that the one he refused to sell us, and they willingly sold it to us for $21,000, no insults, AND no fight over us not wanting the add ons. Alan was so nice! It had nothing to do with him. But I will never return here. I found an amazing salesman at Acura or Sherman Oaks and it was 100% worth the drive. read more

Been here on multiple occasions for service due to its close proximity from where I live. While my car is under warranty, I typically just take it here for the free service intervals which are provided under Honda. Most of the time they are friendly and I typically don't feel antagonized by my service advisors. As of lately however I've noticed some weird inconsistencies with how service is performed which usually bends my confidence in the service department. A couple of weeks ago on a Friday (2/9), I got a flat tyre and had my Accord towed here to get a new one. I was greeted by a service advisor and told that I've reached a service interval (around 4-5k miles) and that I could get another oil/fluid change and a multipoint inspection free of charge. I accepted it alongside the tyre change and I only expected it to be done by the end of the day. However, I received a call near the late afternoon that they had no stock of my tyre as it was an expensive and fairly rare Michelin. I understood and was told that the tyre should arrive the next day, which was Saturday. However, it had not been delivered on that Saturday and I had not received a phone call that it was going to arrive on Monday. I was short a car that whole entire weekend and I had at least wished I was informed of this so that I could adjust and figure out alternative plans. If anything I wish I was even given a loaner to compensate. Sunday is a day where the service department was closed, so I had no way to contact anyone there and none of the people at the phone department were pretty helpful. The following Monday I got a call with an apology for the long wait and was told that my car would be ready later that day, possibly before noon. In which, thankfully, it WAS ready and I am glad that I didn't have to wait any longer. However, that wasn't necessarily the end of it, as I found out after I got home that day, the oil life indicator was still showing up as 50%, which was what my car came in as before I got it worked on. So now I am unaware whether the oil was changed at all or if they rushed it to get the tyre replaced. I guess I'll have to take it in sooner as no one from the service department could answer my question. I've been pretty patient in the past with Metro as I've acknowledged busy days going past their "estimated" time of service. What would take usually 2-3 hours, I've waited more than half the day to get my car done for either a computer recall or a simple oil change/inspection. So for as long as my warranty is still up I will still go but only feeling more skeptical and less trusting of whether the service I am being told will be done is actually performed. I know some local mechanics that go by heart that Metro, along with other dealers, don't actually perform service they claim they will do. So, I guess time will tell whether I may just do oil changes myself in the future. read more

Need better service when Dropping off cars Every time I come over to drop off my car I have to wait more then an hour before someone comes out and talk me I'm sorry to say this but West Covina Honda, service is much better When I drop my wife's pilot for service I'm out within 15 minutes !!! Very disappointed!!!!!!!! read more

Bryan was great. Very helpful, I love my new civic! The process wasn't long or drawn out. All the employees were really friendly, and made sure we were comfortable the entire time. We were given a great deal on a 2023 civic! I would definitely recommend Metro if you're looking into buying a new Honda read more

Metro Honda - Car Dealers Near Me - Montclair, California

I scheduled an appointment for 4 PM for my window adjustment as they have not been working, but was told that they would not be able to do so as it was too late. I do not understand why the representative on the phone scheduled me for 4 PM if it was not gonna be possible to check my windows for alignments. read more

It's crazy the lack of urgency these service writers have, this is the second time this happens to my girlfriend car . The wait time the lack of customer service is a normal routine for this place. They said they would call us in two hours , never got the call. Just to pay for the service we waited 45 minutes , that's not including the hour in the morning wait time. Ohh just to add three ddifferent service came up us and said this Alonso will here shortly. He came up to us but he passed the puck to someone else... I said bro give me keys because it sounds like you gguys don't want to get paid. please don't respond to my review , go Toyota runs a good program , you guys should take some notes.... but the sales guys were on it ...looking to trade your car .... unbelievable... read more

Metro Honda is the best. The are all polite and professional. I had a wonderful experience with them. I had purchased a used car from them and it started to have trouble they took the car back and refunded my money no problem so now I'm able to purchase A great car!!!ask for Jimmy he'll help you out. 10 stars!! read more

Called and spoke to Ronni about the price of a used '21 Nissan with 25K mi. Metro Honda's website was also offering a $500 discount coupon on used cars. Ronnie told me on the phone, "Your price is $13,376.00. Just make sure to show us the coupon". Of course, I expected there would be tax, licensing and other similar costs added as their website indicated. A few hours later I arrived and was greeted by Ryan. I told him that me and my family had just driven 40 minutes, and we were looking forward to seeing the car. Ronni was nowhere to be found, but Ryan stepped up. After a test drive, we noticed a short in the radio knob for which he apologized. I figured the radio might be a negotiation talking point, but nope. The shenanigans then started when I was told that there would be an additional $2,500 cost for an aftermarket alarm system ($1,500) and clear-coat paint protection ($1,000) that had been installed. Come on guys, a 2021 Nissan Versa already comes equipped with a remote anti-theft alarm system as part of its safety and security features. Ryan got his manager, Levalin (sp?). My favorite part came next when Levalin told us that because of the dealership add-ons, my coupon was invalid since there were other options included. WTF? So, my price was not $13,376 as Ronni had stated to me on the phone, it was now $16,400. The gimmicks were too much, so we walked out. This dealership needs to be more transparent with its customers. All they did was waste my time on a Friday evening and leave a bad impression. I can safely say that my family will be avoiding Metro Honda in the future. read more

Took my car in for service, just for an oil change and tire rotation. They took 5 hours to complete it and then the service advisor didn't acknowledge what was performed on my car. So I had to look at the paperwork to see what was done. Definitely lost a customer for life. Never taking my car there or having family and friends go there. Stay far away because all they are good at is waste time and take your money. read more

After bringing my 2020 Honda Odyssey for a warranty claim with sliding doors rubbing off the paint along the wheel arch in late May 2022, the dealership had a poor evaluation, stating that there were no issues. I contact their manager later in June 2022 to point out a clear issue, the manager took photos. Stated they will get in contact with Honda Corporate. Communication from this dealership has been poor and no effort to contact me. I would be wary of the dealership. It is August 2022, and no communication, I contacted Honda Corporate to elevate this issue. read more

Metro Honda - Car Dealers Near Me - Montclair, California

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I am writing this review in light of everything I have gone through with the constant repairs and frustrations with my 2019 Ridgeline. But in the end the matter was resolved. (hopefully) I have to give props to Gary the service manager. I'll tell you as a service manager you have to take a lot of heat from disgruntled customers especially when there's a problem that doesn't seem to get fixed. Just like a moco. A booger you can't rid of no matter how hard you flick it. LOL!! Yeah Gary took a lot of heat from me. Quite understandable especially when you get your vehicle and expect that the job gets done right the first time. Not the second, not the 3rd, and especially not the 4th time. Yes the 4th time. Can't blame Gary for all 4 times the first two times with an ordinary service advisor named Frank. Oh boy! This guy need to work on his bedside manners and the way he talks to you sounds condescending. Requested another service advisor immediately after a yelling match ensued. I made another appointment and this time. I was helped by Gary the service manager, went on a ride-along with him and heard that it was not a brake shift but actually something serious and assigned me to Brian. A very helpful service advisor. Took my rig for repairs and took went on a ride-along and thought my rig was fixed. After a couple of weeks the noise came back. Made a 4th appointment and Gary hooked me up with the foreman of the service department Daryl. Daryl having 30 years experience with Honda took the time to explain everything in detail. My goodness!! I've never felt relieved that someone of his position would take personal charge to take care of my rig and provide an assurance that this matter will finally be resolved. He explained everything and informed me what's exactly going on and provided a breakdown which I truly appreciated. I realized there's so much a service advisor can explain, but having a master tech foreman with 30 years break it down to you is priceless. Daryl went beyond my expectations. This guy deserves a raise!! Lastly, I have to give credit to Gary for handling the blunt of my frustration. Believe me, I didn't hold back. After what I've gone through, you're literally at your wits end. Gary I want to personally thank you for putting up with me and helping me with everything. You took charge of me personally to ensure that at each appointment that the issue was resolved. I know you can't fine tune a technician to remedy the situation and give you accurate results because I know they're busy doing maintenance and repairs. And I know warranty work is the least of all activities to work on, but you have to treat it with the same due diligence as a regular repair. Gary is a good man and a very patient person, a good guy overall. The information he's given are from techs and basically the messenger. So, I don't blame him entirely for the 4 trips to the dealership. Hopefully, after all this and getting the personal help from Daryl, I won't have any future issues. For future reference, don't wait till the 4th time to get the foreman involved. Take care of it so the customer won't have to come back a 4th time. Thanks for your due diligence in finally resolving this matter. And give Gary and Daryl a raise, a bonus, or vacation time. They both deserve it!! read more

Metro Honda - Car Dealers Near Me - Montclair, California

I went in to test drive a pre owned car and had my appraisal low balled and then following the exchange of numbers , had me sit for almost 3 hours while they tried to hike up numbers to cover a supposed discount offered on the total price of the car . Ive dealt with car dealerships and had the run around dance before but this was just INSANE . They actively are trying to scam people by placing a lower offer online and in person but when "workout numbers " turns out 6000+ more for accessories and coverage that are not optional or removal . For the record I went to carmax and was able to get an 7500 payout for my car when they simply offered only to cover the loan even when the kbb pricing showed more . Avoid if your looking to get a your money's worth read more

Bait and. Switch . Quoted 30k for car but payment didn't make sense . You failed to mentioned 5 k in upgrades for a car still not at the dealership. read more

Metro Honda - 30k turned into 35k real quick .you will lose many long term customer over making a quick buck - Car Dealers Near Me - Montclair, California

Not so help full Honda dealer. Or 5 calls into dealer with no response. I had a notice for my seatbelts for my 2018 CRV that I found via my Honda app. I took it into Metro Honda on Monday 4/24/23 and supposedly it was taken care of. I was told that my app would be updated 24 hours after the app would update that night. Two days later still not updated. I made 3 calls back to the service department and was told they were busy and would call me back. Never heard back from anyone, so called and left a message to the service manager. Still no word back. I called the general manager and was told he was not in so they sent me to his secretary's VM. Not a word. I just want to know that the work was done. So much for being help full. I finally called into Honda USA and was advised that Metro Honda wont acknowledge the work on the app until they are paid by Honda USA. I still love my Honda but wont be using Metro Honda again. read more

Parts dept is unbelievable, tried to order a fuse , brought with me to show the kids . Turned in to a 40 minute order ,he need vin when I had fuse in hand with part # on it Ok , gave him vin then he "if it's a MEXICAN vin I can't get it " after reading the entire vin , all other counter guys only need last 8 ? he said be in tomorrow' came in no fuse then said I didn't help you and your part got sold to someone else I can order again for Tuesday. Asked his name he just wrote manger name on a list of dealers and said call them . I try calling this morning and phone goes busy . The OWNER needs to give franchise up to someone who cares!! FLEET STAY AWAY THIS HONDA DEALER IS NOT HELPFUL. what's a Mexican vin ? Was that asked cause my mechanic ordering the part was Mexican ? read more

Insane. Got an "instant offer" on an accord online for a little over $25,000, and suddenly when I get to the dealership it's been sold and the only other one they have isn't the color I'm looking for, and it's for $6,700 worth of useless add ons put on by the dealership so THEY can track the cars on their lot they try to force onto your cost. I don't need GPS, I have insurance. If it gets stolen I don't need to know where it is. It's stolen. That's where it is. They kept saying that they were going to work on the price on them but I'm pretty positive they only took a few hundred off and cost of the add ons. Always bring your second key if you have it and request it back after your car is inspected for trade in. It's their way of holding you hostage. I requested my key several times and only got it back when I stood up and demanded it before I left. Even then it took 10 minutes to find who had it. And if they run your credit and you don't buy from them? GET YOUR CREDIT REPORT. They have to give it to you. They almost "forgot" to give it to me. I wouldn't shop here again to be honest. That bait and switch online offer that was a $12,000 from what they offered me is disgusting and they should be ashamed. Stick to your guns and don't let these scam artists get you. read more

Metro Honda is the place to purchase your next vehicle! After going back and forward with Penske, Riverside, and Spreen Honda in Corona, I was able to have a strong business relationship with Yanosy Burmudez. He provides you with extraordinary service, follow-ups, and does not try to sneak in anything into the purchase price unlike other dealers. He made my first-time purchase a smooth process. He provides trust and value into what he does and he outliers all other salespeople from other Honda dealers. As an individual that is in the sales business, I approve! 10/10! Remember! Yanosy Burmudez from Metro Honda. read more

Metro Honda - Car Dealers Near Me - Montclair, California

The service here is real bad even if no one is not here. I had to wait 45 minutes before anyone came out and ask me anything even when the outside service guy just put a number 2 sign on my car. SMH got to get better people. With them service people commercials please service the cars read more