1. Metro Lab

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    Encino, CA

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    5 years ago

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    11 years ago

    Horrible place! They send my tests here and despite insurance payment they kept charging me.

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    Quest Diagnostics - I'm scared of the results

    Quest Diagnostics

    2.3(109 reviews)
    2.3 miTarzana

    I like going to this place because it's usually not too busy. However, this time the waiting room…read morewas packed, and several walk-in patients were complaining about how long it was taking to be called. Fortunately, the technicians were very kind and patient. My appointment was at 10:10 AM, and I only had to wait about 15 extra minutes, which wasn't bad considering how busy they were. My biggest complaint is the parking. The building charges $2 every 15 minutes, with a maximum of $20 per day, which I think is excessive. I normally park on the street, but because I was short on time, I decided to park in the building. I was there for less than an hour and ended up paying $8. Unbelievable! It was a good reminder to leave earlier next time so I can avoid paying for parking. The highlight of my visit was the technician who drew my blood. Her name is Susan (she's asian), and she's a floater. My veins are very difficult to find, but she located one on the first try, and the blood draw was completely painless. I wish I could request an appointment with her every time I need lab work done. She was definitely the best part of my visit.

    I was in and out quickly when I made an appointment and had my requisition. Yesenia was the…read morefriendliest phlebotomist I meet that drew my blood and overall would recommend coming here to get tested

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    Quest Diagnostics - Fully automated till you are called in.

    Fully automated till you are called in.

    Quest Diagnostics
    Quest Diagnostics - 20 minutes after, but a whisper of a mark!

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    20 minutes after, but a whisper of a mark!

    Labcorp - Very  Uncaring and  Unprofessional. 
 I'm going to deal with corporate office of Labcorp about  this . 
 Cindy is the one stading up.

    Labcorp

    2.8(39 reviews)
    2.4 miTarzana

    First time visiting this Labcorp location and I had a really great experience…read more The biggest surprise was the parking. There was plenty of it, which is rare compared to other Labcorp locations where parking is usually paid and a hassle. The office is small and was pretty full when I arrived, but even with an appointment, I was called back within just a few minutes. Bernice was handling everything during my visit, and she was amazing. The waiting room had several patients asking questions and feeling impatient, but she stayed calm, organized, and efficient the entire time while keeping things moving. She mentioned it's usually a two-person team, but they were short on supplies that day, so she was holding things down on her own, which made it even more impressive. When it was my turn, she was professional and kind. I usually have very difficult veins and often get poked multiple times, but she got it on the first try. Overall, top-tier service. I would definitely recommend this location. Just be patient if it's busy - they're working hard and doing their best.

    I've been going here for a couple years for lab work but the last time I was there, the one person…read moreworking there was very rude. I understand they were short staffed but her attitude towards everyone was really curt and condescending. Honestly I don't think I'll come to this location anymore.

    Photos
    Labcorp - Cindy the Unprofessional,  Unapproachable,  LACK of Customer service,  Very BAD attitude  person who represents Labcorp. 
 Corporate office

    Cindy the Unprofessional, Unapproachable, LACK of Customer service, Very BAD attitude person who represents Labcorp. Corporate office

    Labcorp - I'm smiling because Lily was so gentle. I didn't even know she took my blood.

    I'm smiling because Lily was so gentle. I didn't even know she took my blood.

    Labcorp - I'm smiling because Lily was so gentle. I didn't even know she took my blood.

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    I'm smiling because Lily was so gentle. I didn't even know she took my blood.

    Pathology Inc

    Pathology Inc

    2.3(3 reviews)
    1.2 miEncino

    I I came here this morning around 11 AM for some routine blood work. My wait was only about minutes…read moreand I walked right in. The ladies were friendly,and the woman who took my blood was so good, I didn't even feel the needle go in. Its a really small place, that shares the parking lot with many other businesses. Its right behind the Von's market. I would recommend and com here again, for the great service and no wait!

    I.C.Q. Search and Recovery is on YELP…read more WCCL/PathologyInc. failed to submit insurance claim w/in year of service. Collections contacted me 3 yrs after sevice. I.C.Q. Search and Recovery refused to speak w/ med. insurance. The letter addressed a charge for services in 2015 for the amount of $$$$. I found the bill I received. I had called the billing department with my medical insurance information in 2015 which PathologyInc/WCCL already had since they had submitted claims for other services in 2015. I never received another bill. after I called PathologhyInc/WCCL According to my then insurance, a claim was not submitted for the date in question. My insurance informed me if PathologyInc/WCCL did not submit within a year, they will not pay. My insurance requested that PathologyInc/WCCL resubmit with proof of timely filing; or have the PathologyInc/WCCL call my insurance. I called the collection agency I.C.Q., they refused to relay the information to PathologyInc/WCCL since the claim was not submitted within a year of service. I.C.Q. requested I submit the claim or pay the bill since it was my fault PathologyInc/WCCL did not submit the claim. I informed them I called PathologyInc/WCCL billing with my insurance information on date in 2015. I wrote the date and what information I gave them. I failed to write down the name of the operator. The I.C.Q. (Amber) said that I could be making up the information - without the name they cannot look at their 2015 logs to verify. Amber stated she will give me an extension of 60 days so GEHA could process the claim I SUBMIT. I did not bother to ask them to call GEHA at this point. The I.C.Q. (Amber) stated PathologyInc/WCCL sent 3 statements in all within 4 weeks of the service; the last one being my final notice which was received 25 days after service. I only received the last one and called the billing department with insurance info. Since I did not hear from them, I thought they were paid. My insurance was upset at how PathologyInc/WCCL and I.C.Q. are handling this issue. So I have and am filing complaints against Laboratory Corporation of America and I.C.Q. with the Better Business Bureau. bbb.org/consumer-complai... I am also filing with the Office of the Attorney General - fill out the Consumer Complaint Against A Business/Corporation Form against both Laboratory Corporation of America and I.C.Q. oag.ca.gov/sites/all/fil... Finally, I am also submitting the Los Angeles County DA's Office Bureau of Fraud and Corruption Prosecutions Consumer Protection Division Form against both Laboratory Corporation of America and I.C.Q. da.co.la.ca.us/sites/def... I know there are several other consumers out there that are being scammed by these shysters. PLEASE FILE COMPLAINTS USING ONE IF NOT ALL THESE LINKS! I spoke to my attorney - Dispute with Equifax, Experian, and TransUnion as well. PROTECT YOURSELF FROM THESE PREDATORS.

    Metro Lab - laboratorytesting - Updated July 2026

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