Management has changed and is now completely unorganized, still have credits and was told I have none left. After management already told me otherwise, miss the old staff and injectors. Sad that such a nice place has lost it's touch. Never coming back here again and they can have my unused credits. read more

I just started getting the microneedling with brightening serum and it has helped even and brighten my complexion! Thanks to Kelsey and the friendly staff, I enjoy coming to Metropolitian Med Spa every time! I will definitely be coming back to see Miss. Kelsey! read more

I've been super happy with the services at Metropolitan Med Spa! I've had numerous services performed from laser hair removal (8 sessions) of legs and underarms which have surpassed my expectations, IPL, and hydra facials with Regina who is very knowledgeable...... Lauren the office manager is fantastic in that she's professional and is willing to go the extra mile to make sure you're happy with whatever services you choose. I cannot imagine going anywhere else for my skincare needs! read more

I was a client for a few years and today was treated horribly by staff members! My appointment was changed to a different time due to staff shortage. Another staff member called and said I had no packages left in my account, this is untrue! I buy packages of microneedling when they have bundle packages for certain holidays! I was confirmed on Tuesday 11/16/21 that I had one session of microneedling by a staff member who checked my chart as I scheduled a session for today 11/18/21. The person(s) I spoke to today had the nerve to say I had used more than what I paid for. What kind of unprofessional outfit are they running? Don't waste your money or time on this ill staffed unprofessional business unless you want to get ripped off!! read more

I have been a client of Metropolitan Lazer Institute for a almost two years. All the staff are very professional, very nice and pleasant to all their clients. The receptionist Lauren the best, very professional, kind, sweet person and will update you on any new specials they are giving. I had 5 micro needling sessions with Regina, she's very patient and knows what she's doing. I will certainly recommend this place to any one I know, and to who ever is reading my review. They also have the best price in town. read more

This institute is very nice and the people are sweet, however their laser hair treatments haven't worked at all for me or my family. I have gotten about 8 or 9 treatments which is more than the estimate. The hairs have not gone away at all. Not even in the slightest. I went to every appointment consistently and on time. They keep a chart and notes for every appointment showing what they lasered off. One of their employees wrote that she had lasered my underarms (which she didn't). I noticed the next visit and asked her to do it but she refused to saying that she would get in trouble. The people are nice but the results are terrible. read more

I love this place! I've received 3 microneedling treatments and the results are amazing. The staff is very friendly and professional. It's conveniently located across from the Galleria and easy access to 610 or 59. Priscilla is the best! read more

I have been using metropolitan for a couple of years and I am going to keep using them and you can walk away if you want but I'm not. Things change in life so figure it out read more

******Review is strictly for laser services only. Will be updated periodically with each session***** I found out about this place through their Bloomspot deal. It was pretty easy to get an evening appointment within a week's time. The reception is nice and cozy with a well stocked fridge and a flat screen TV. The ladies at reception were also friendly and prompt. Here's where the not-so-good stuff comes in. My laser technician saw that I had a skin type 4 to 5. Despite that she opted to use IPL, which is a big no-no for dark skin. Not just that but IPL is very useless for laser hair removal, compared to *actual* lasers. I told her that IPL was contraindicated for my skin type and ethnicity and I'd like Yag (which is for people with skin types 4 to 6). How a laser tech could not know this is beyond me. She was very professional, friendly and nice though. So props for that. Once we got started, I could feel absolutely NO pain which is another no-no. The whole point of laser is that it hits the root of your hair underneath your skin--the melanin in dark hair is what helps the laser destroy the root. And that produces a rubber snap or pricking sensation of momentary pain with each hair root. The affected hair usually sheds within 1 to 2 weeks. I am over 3 weeks now and I have yet to see a single hair shed in the area. I called again to verify what the machine name was used and the settings so I could verify it with my dermatologist back home. But all I got was the brand name. They didn't even know what settings they had used me other than one parameter--which is really unhelpful and sort of shocking given they *should* be trained to know what those are and note them down. I am hoping my next time would be better. I still have 4 more to go and I hope they fix it. I will update the stars accordingly. read more

I bought a Groupon for laser hair removal and finally made my first appointment. So far I'm satisfied with my experience. - Nancy, the laser esthetician, was really nice, gentle, and professional. She respects modesty and is cognizant of pain sensitivity. - The office is more like a spa than a doctor's office. - The place smells like coconut. - I had no wait time! Only tricky thing is navigating to this place. It's in an orange-y shopping complex and is on the 2nd floor about Bombay Brasserie. Thankfully option 1 of the recorded message led me right to the office when I was lost. read more

This is a great establishment. The package specials are a plus! Inquire about them as they result in an affordable pampering treatment for oneself. The staff is very friendly and caring. Mira a definite treat. read more

Love this place. I have been to this Spa for many years. The ambiance is great, Lauren the reception and everything else that she does is wonderful. Very professional and helpful. They have a very competitive price and they do a good job on their service. Very highly recommend. Give them a try and you will go to any place else. read more

If i can give them zero star I would give. This place scam I did microneedling with them and I got a lot of acne my face looks horrible I didn't breakout this much since i was 15 years old I kept calling them and they said it normal!!! No it's not I went to the dermatologist and another spa and both said microneedling helps you to improve your skin not to get that much of acne . I asked to see the doctor in the metropolitan med spa they said okay and when I went there the nurse talked with me not the doctor !! And she kept saying it's normal! Absolutely not recommend there tools not clean .and I think most of these reviews are fake. read more

It's been a great experience getting hair laser removal by Regina. I was very uneasy about the treatments but she made me feel relaxed and will be going there for other services. I would definitely recommend her. read more

I found this business of Groupon, but I ended up buying a whole package. I am an African-American woman and its really important that my estheticians know how to deal with my skin; this place did just that. Within 3 weeks of my first microneedling session, I already have hair growth, which is amazing. Everyone there is super nice, from the receptionist to the esthetician and the place is clean. Amazing place! read more

This is my second time coming here by purchasing two Groupon deals. The first one I did a micro needling and was surprise it only took 10 mins for the procedure. The second purchase was a IPL Photofacial and that procedure only took two minutes. I thought those types of procedure should take at least 30 mins the least. I felt rushed and pretty much wasted my money both times. Won't happen again. I will say staff is nice. I guess I won't expect to see any results with half ass procedure. Save your money and go somewhere else. You get what you pay for by coming here. read more

Really awesome customer service, fair prices and amazing staff. The dr makes me feel very comfortable and at ease when I go for my Botox and Fillers, and I always love my results! Highly recommend! read more

One of the owners, Michelle, is superb! She ensures that your experience at Metropolitan is 100% to your satisfaction and is a pleasure to work with. The technicians are all very sweet and make your time spent there, that much better. read more

My first laser hair removal treatment was a dud as well. I have laser hair removal experience so when my technician stacey performed the hair removal procedure on me, I had a sinking feeling that it was not going to work for the laser and/or strength she was using. Three weeks apres treatment, no hair shed. I called back to let them know and they made the adjustment for me. I don't think the first treatment will be "comp" since it left no real treatment. Other than that, after the adjustment, I saw a huge improvement in less hair growth. This third time, I've been waiting for 50 minutes and no service yet!!!! My nanny has to leave in ten minutes!!!!! Because I've been waiting so long, I feel like I've been in an office meeting that Kathy the manager had been in. Her voice carries and I can hear discussing about another client's complaint. Unprofessional. read more

I have had all my 6 treatments of laser hair removal here, here is what to expect: You Will probably not be hairless (or even near hairless) after 6 treatments, no matter what they tell you. When I first went in, they told me 6 treatments is usually what it takes to see a significant hair reduction. Although I do see a hair reduction every time that I go, the hair does grow back in a matter of weeks. I did underarms, full legs and Brazilian, and all three areas have patchy hair growth. I would say on average about 40% of the hair is gone and has not grown back yet. However, it has only been about a month since my last treatment, and the hair still might grow back. Also if you're getting Brazilian and you want them to laser your back strip, you need to let them know as this is not standard for them. Some of the girls seem a little uneasy about getting up close and personal. As far as the staff, if you're thinking you're gonna find your ideal laser lady that you feel comfortable getting naked in front of, and you're going to always make appointments with her, well that's just not going to happen at this place. Every single time that I went in for treatment, I got a different person. Employee turnover seems to be high here, and you will likely get someone who is on their first days at the job and is not very knowledgeable. Their girls sometimes told me conflicting info about their procedures: while some of them swore their hair was gone after 3 sessions, others told me 6 sessions would never be enough. They also had their own versions as to what happens when the hair is lasered. The last girl I saw was bewildered when I told her my hair falls out and then grows back. She said she never heard that could happen, but then she has been working there less than a month and never did laser before. Scheduling was ok, but there were times when I didn't get a reminder call. At first they would email and call to remind me, then all of that stopped so I had to call and double check times etc. Once I showed up and they told me my appointment was an hour ago, so I showed them my appointment card and they were wrong. In conclusion, this place is probably not the best choice if you want to get laser hair removal mainly because of employee turnover and inconsistent information. I think the ladies there should really work to be all in the same page so that the costumers can trust the information provided. read more

I bought a living social or groupon (one of the two) for lipo lite and it did NOTHING. Yes the people who work there are nice but that's not why customers go there. I wanted results and got none. Furthermore, the treatment is supposed to be twice a week and they could not fit me into the schedule so it didn't happen that way. It's taken two months to use 6 sessions so no wonder. read more

I purchased an unbelievable deal online ,4 sessions for 129$! I thought it was too good to be true,so I called to check it out. They assured me that yes it was the deal,and I imediately bought it. The office is very nice and clean. The lounge is great and relaxing. They also sell an AWESOME skin care line 'Image' ,an extremely good quality product. I got a photofacial,and the machine was new and very effective . Im so glad I bought this package, and will definately be back for subsequent services after my package is used. They even have sample sizes oftheir priductstopurchase, if your a hesitant shopper like me. I bought a complete kit to try for 15$! read more

Houston's best kept secret. Great service always and easy parking. Be sure to ask for Darla, she's the best!

Best price, best service I have ever releaved.

It's been 2 weeks since my laser hair removal and it has really made a difference. I'm very impressed and will be back.

Very satisfied with results. Staff is extremely professional and makes you feel very comfortable. Have had several sessions and the area is smooth. read more

Love this place! Have been coming in for years!!!! Recommend it for sure. Laser, facials are the best here

I really love this place. The facility is beautiful and clean, and the staff is always professional and friendly. I have gone for a series of photo facials and microdermabrasions and have been very happy. They have always been honest about what to expect with my treatments and the pros/cons involved with it. My results have been great! I plan on returning for a few more sessions. read more

Staff are extra nice! Awesome promotions from time to time. They work around your schedule as much as they could. Just love this place!!!

Love this place. Everyone is so friendly and professional, place is also clean , they are up to date to all the medical procedures. Have not had a bad experience so far. Check them out. read more

I would highly recommend Metropolitan Laser Institute! They do offer many services including facial rejuvenation, laser hair removal ~ including weight loss solutions. There are so many more fantastic treatments to bring out the very best in you! - ! The staff is extremely professional and nice. They will cater to you every whim. Great job! read more

This is my first time doing any type of laser hair removal. The staff at Metropolitan were courteous and very professional. After my first session, I could tell that the treatment was quite successful. The professional that treated me was friendly and quite knowledge. I just did another session and could tell that it would be a success since it was the same feeling as the first session. KUDOS! read more

Never had a facial professionally done and had seen this spa several times and stopped by and explained how I would like my skin and what they had to offer. I scheduled a appointment went in filled out the paper work and right away within minutes Regina came and called my name. She advised what treatments would be best for my skin we did a hydro facial and microdermabrasion let me tell you my skin has never looked so great after. I definitely will be coming back to Regina very informational and professional and so soothing in the spa. read more

I sought out this place so that I can refer my clients to somewhere I trust for laser and peel services. I am a wax specialist and I love to explore options on behalf of my clients as well as myself. I scheduled to meet with Alyssa and upon arrival she made me feel very comfortable and was very knowledgeable about the services offered there. I personally did not receive any services, however, their customer service made me feel secure enough to indulge when the time is right. I am excited that they have the latest technology for those with higher Fitzpatricks (ie darker skin). If you go, I am sure you will feel safe and have beautiful results. read more

Place is great. I've been going here for about a year for treatments and I've definitely seen the benefits. The technician is very helpful and puts you at ease and the new management has been very accommodating. Bookings are a bit limited but I'm assuming that's a byproduct of them being pretty popular. read more

Metropolitan MedSpa is absolutely AMAZING! Their injector, Amy, is seriously the best. She never over does my Botox and always makes me feel so welcome anytime I step in the door. Lauren at front desk is awesome! She is so kind and always has the biggest smile on her face. I've been to other MedSpas and this one is by far the BEST! read more

Staff is great! I felt a little weird being guy and going to a place like this but they made me feel comfortable and the treatments (laser hair) were very effective AND they run really good specials. read more

Front staff is always friendly and helpful with scheduling. Regina is the best for any/all your facial needs. I always trust her with taking great care and in turn I always have great result! This place also runs great specials each month! read more

Before I found Metropolitan MedSpa a few years ago, I used Groupon and LivingSocial to flit from one spa to another. However, Metropolitan was so far superior to all the others with respect to the professionalism and competency of the staff that I use them exclusively. They have frequent specials that are close to, or usually better than, others' prices so there's no need to shop around. Darly, in particular, is incredibly conscientious and particular, taking whatever time is necessary to ensure that she provides the best service possible. read more

I purchased a Living Social deal for for 8 LipoLaser treatments in January. I called to make my first appointment after my purchase and they couldn't get me in until 3 weeks later which was fine, they are busy-- understandable. At my first appointment, everything was good. My technician was good. She took her time with me. I booked two, three appointments at a time with the same tech but every time the schedule would change for some reason when I got there. A different tech would do my treatments, the time would change. Noone would know what was going on. Seemed disorganized. Finally, I spoke to my tech about it and she tried to help with appointment making and making sure that things were ok, but I notice that she was always rushing around, hurrying to another appointment, as she was booked 3 patients at a time. I noticed that my appointment times went down to like 15 min and I hardly saw her for the remainder of my treatments. So I just finished all my appointments last week (2 months later) and would have to say the Lipo Laser treatments DID NOT work in the end, such a waste. read more