Liz was very kind and patient. I appreciated that she wasn't pushy or aggressive and gave me time…read moreto consider. She got me a great deal on a Toyota Corolla. Thank you!

I've previously had positive service experiences at Toyota of Kirkland, which is why my most recent…read morevisit was particularly disappointing. During that visit, multiple services -- including high-cost items -- were performed without the pricing being clearly explained to me beforehand or my explicit approval for each service. I signed initial paperwork with the understanding that diagnostics would be completed and recommendations presented for review, as had been my experience in the past. That did not occur. When I attempted to follow up with management to clarify what happened and seek resolution, communication and follow-through were lacking despite multiple attempts over several weeks. Ultimately, a $400 future service credit was approved- but only after significant customer-initiated follow up, and I was unable to obtain a refund despite requesting one. Clear communication, informed consent, and timely follow-up are essential in any service environment, especially when customers are being charged significant amounts. Unfortunately, this experience fell short of those standards. I hope this location takes steps to improve how service recommendations, pricing, and customer approvals are handled.

Dignifi needs to properly vet their clients. I was over charged for motorcycle work and the bike…read moreshop owner waited for me to get approved above and beyond the amount that was reasonable. So a $4300 bill and a good portion I did not give prior approval. I think that business should be flagged and watched for unscrupulous behavior.

I paid off this company over a year ago. Then I get a statement for some miscellaneous charge…read more When I called, I was told that there was an annual fee....even though I hadn't and wasn't going to use the card again. Now, they have reported that there's an "over 30 day non-payment. I'll fight to get this removed!

James went above and beyond I would recommend to all my friends and family! His knowledge was…read moreextensive and made us feel comfortable with our bronco and Ev vehicle

Amazing service! Mobin and Carlton were the best and great to work with! Will definitely come back…read morewhen I buy another car in the future.

Did transmission service today with a $179.95 coupon. Even though there are some back and forth,…read morethey honored the coupon and even gave me more discount. It takes 2 hours to get it done, much faster than I expected this time. Highly recommend the service advisor Lillian! The Service Director Kevin is also very helpful

I am currently stuck in an endless, expensive, and dangerous repair cycle with my 2021 Gladiator…read moreMojave (60,500 miles) with Rairdon Jeep Here is the "Jeep Life" I've been living lately: 1. The Misfire #1: Engine started misfiring. Took it to the dealer. They charged me $2,000+ to change spark plugs plus diagnostic fees. 2. The "Fixed" Fail: Got the car back, and it misfired again almost immediately. 3. The Diagnosis: Took it back in. They charged me $600 just to tell me the Catalytic Converter was destroyed. 4. The Fight: They tried to charge me $2,500 for the CAT, but I had to argue the Federal Clean Air Act (8yr/80k mile warranty) before they finally agreed to cover it. They still refused to refund the original $2,000 for the "repair" that didn't work. 5. The New Noise: Picked it up again, and now there's a loud grinding noise when turning right (likely a botched heat shield install). 6. The Misfire #3: That same weekend? Another engine misfire. Now the dealer is refusing to acknowledge the grinding noise and wants to charge me ANOTHER $2,500 just to borescope the engine. Jeep Stellantis North America @-- You are treating the symptoms (the CAT) but ignoring the root cause (the engine misfire). A catalytic converter doesn't just "break"; it melts because the engine is failing. By refusing to fix the internal engine defect, you are just waiting for my new CAT to melt again. Your dealership refused to acknowledge a metal on metal grinding sound immediately after the CAT repair, and blamed it on tire rubbing. Which I've never had in 60,500 miles of ownership.

My search for a new Chevy Blazer took me from Kent to Burien over to Renton down to Auburn, Sumner,…read moreFederal Way, Puyallup and into Tacoma. I used the dealer sites to review their inventory and messaging to get more information. I was in Tacoma one morning sitting for an hour in a sales cubical waiting for the dealership's fourth offer. I was looking for my chance to leave. I glanced down at the last vehicle on my list. I decided to message the dealer with my vehicle requirements. A gentleman named Cesar replied, "we have the vehicle that meets your requirements. Can you stop in to see it today" Seeing the last vehicle on my list meant driving an hour from Tacoma to Bellevue. When I arrived, Cesar who ended up being so very helpful had the vehicle ready as I approached it, the driver's door was open. The interior jumped out, grabbed me and I sat down in the seat finally relaxed. Cesar took advantage of the moment, ensuring it was a memorable one. The Chevy was exactly what I had spent six weeks looking for. Caesar and I sat down and scratched out my offer and in 15 minutes Cesar had me meet up with Diego in finance to process my offer signing all the documents. I recommend you stop in to see Cesar and Diego with the team at Chevrolet of Bellevue. Look for yourself, they have found a way to streamline the daunting process most dealerships put us through. I believe in General Motors, team Chevrolet and the people at Chevrolet of Bellevue. Thank you for a truly refreshing car buying experience!

Dan and Taylor at Chevy Bellevue helped us land a deal on a 2026 Chevy Colorado that ultimately…read morefelt very good to us. They matched a local dealer's best price on a WT (with towing package and bedliner), removed add-ons where they could, honored the Costco Executive rebate, and even worked to import a vehicle from Idaho at their cost to make the deal happen. There were a few bumps along the way--one dealer backed out of a trade, and the next option required extended negotiation--but they stayed engaged and kept working toward a solution. Like any dealership, there were moments of the usual back-and-forth ("we're losing money on this," etc.), so I'd definitely recommend coming in prepared and advocating for yourself. That said, we did our homework, and I'm confident we ended up with a genuinely strong price. Overall, they put in a lot of effort on our behalf. They were professional, patient, and respectful throughout the process, even while being firm negotiators. We felt included and informed every step of the way, and they took the time--both in person and over the phone--to help us get to a place we were comfortable with. As first-time new car buyers in our mid-thirties, we appreciated that and are grateful for the experience. Always a win to walk away knowing ya didn't get [totally] screwed! Thanks, Dan & Taylor.

We had a great experience at Volkswagen of Kirkland buying a 2026 Atlas last weekend. We worked…read morewith Jalan. He was easy going and professional and made the whole experience stress free while working hard to earn our business. The GM and manager were also great and gave us strong trade in. We left feeling like our business was valued and have loved driving the car this past week. Thanks so much Jalan and team!

I spent close to two hours sitting in the waiting room after making a confirmed appointment well in…read moreadvance for a recall airbag on my VW. After the almost two hours, I was told that they didn't have the part I came in for and they would call me if it comes in. What could improve? Obviously everything.

My boyfriend and I were looking to trade my 2012 Honda civic in for an AWD vehicle. I found an…read moreawesome Murano online at Lee Johnson Nissan of Kirkland. We showed up, were greeted by Brian and others with a smile and a short amount of time after, drove off the lot in our new Nissan Murano. The folks, especially Brian and Lucian were ABSOLUTELY AMAZING, supportive and informative and we absolutely LOVE our (new to us) car. We can now weather the winter storms more safely, and drive our new Nissan with pride. Brian and Lucian were not only wonderfully customer service focused, but made the whole car shopping experience feel painless, including the great deal they got us on our car loan. We will definitely return to Lee Johnson Nissan of Kirkland for future car purchases and also refer friends to this family owned, super efficient and cost effective business. Thank you all SO MUCH!! Shirley Hubbard

I bought a Nissan Frontier on May 2. I bought the GAP, and the extended warranty only. I did not…read morewant any of the other offerings they had. I signed my paper work and went home. I get an email thanking me for buying a tracking device on the truck, that I WAS NOT TOLD ABOUT! I called Lee Johnson back and asked them why they added something I did not want. I was told these tracking devices are put on every vehicle they sell. I was not told about this. This is what the State of Washington says about adding tracking devices to cars. In Washington state, it is illegal for a car dealership to install a tracking device on a vehicle without the owner's consent, as this could violate privacy laws and potentially be considered stalking. The state has specific regulations regarding the use of electronic tracking devices, and unauthorized installation is prohibited. Lee Johnson Nissan is an underhanded dealership who does not inform its buyers they preinstall these trackers on their vehicles./ I will not have any more dealings with any other their dealerships, because of this.

Surgio one of the best sellers. He is nice and honest guy. I bought the best car and it has the…read morebest price.

Exceptional, seamless, and customer-first. Hyundai of Kirkland's team is a powerhouse of all-star…read moreprofessionals who are proactive, attentive, and transparent in meeting your needs during your car buying expierence when it matters most. The sales consultant I worked with, Stephen was an absolute trailblazer when it came to deivering a positive car buying expierence. I honestly wasn't intitally planning to buy from them simply because they didn't have the exact 2025 Hyundai Sonata Hybrid Limited car in the interior color I wanted, but my sales person Stephen did a friendly follow-up with me at the perfect time. At that time, I was over the car buying "game" as I was having a terrible expierence with the other dealerships that had the car I wanted. My car had gotten in a collision recently and I was taking care of a newborn. I really just wanted to sign the papers from home and pick it up next time I was in town (mind you I'm an hour+ away from these dealerships). Stephen simply built good rapport with me, listened to me, made sure I felt heared and asked the right questions. From there he met every need I was looking for - met me at my price range, did an inventory transfer of the exact car I wanted from the other dealership, offered me an Uber to their dealerships...all within an hour. I was happy to say 'Yes!' to the car and get it done and over with. My car buying expierence with Hyundai of Kirkland was pleasantly unexpected. The cherry on-top for me, was when I said I was hungry because I didn't have dinner (I wasn't expecting to buy a car that night from them)...Stephen offered and fed me Costco pizza, I mean absolutely divine. I was a happy camper. I left with pizza, snacks, pictures and videos for my social and a new shiny car. Oh, and after my car purchase, they followed up with me to make sure I was happy with the car. I did tell them there were a couple cleaning discrepenscies I found with the car (sticky residue on side mirrors and passenger door) and they kindly offered to detail and clean the car again for free. Just amazing truly.