Purchased a Lexus here and was excited at first, but the dealer didn't have the keys to test drive…read more This was the SUV I've been searching for these past few weeks and trusted there wouldn't be any lights coming on. After making the purchase, I noticed the TPMS light on, so I had to replace all the sensors as well as replace the spare tire that was blown. A/C refrigerant needed replacing as well. There was also a wood chip stuck on the blower fan after cleaning it out. Looks like a mouse lived here before, so I had to replace both the engine filter and cabin filter. This wood chip damaged the blower, so I have to replace this next. I should've gotten a bigger discount than the $500 I wanted. All of the work costs about $1k just to get this running well. I hope they do a better job with vehicle inspection and not always rely on a Toyota/Lexus dealership to help with this, which was shown on the carfax. Any Toyota/Lexus dealership should obviously look at the filters and TPMS and see the issues quickly. Perhaps this dealer should go back to Toyota/Lexus and complain to them for not doing a good inspection on the vehicles and charging another dealer for a bad job. Looking at filters is easy access and can see if there have been rodents living there. Also, if a spare tire is completely damaged, this should be a notified to this dealer/customer. The staff here were friendly and had a good amount of vehicles to choose from. There's a nice lobby with a TV and refreshments inside to make customers feel comfortable. I don't mind coming back here again, but will caution anyone to do their inspections on site regardless of what is shown on the carfax or any receipts shown. I'm all for a dealership trying to make a profit off any vehicle, but perhaps they should do more thorough inspections when accepting vehicles from people coming in for a trade. Most people don't maintain their vehicles well

ALWAYS get a pre-purchase inspection and read the reviews before you buy a car. I didn't, and it…read morecost me. Also leaving a review here, as my dad did. I wouldn't be surprised if they somehow get my review removed on Google I impulse-bought a crew cab from Access Motorsports. The dealer on all my paperwork is actually Mudarri Motorsports, which has a D- on the BBB and filed for Chapter 11. My salesman swore ownership had changed and Mudarri was out of the picture, but Mudarri is named on every document I signed. Heads up before you trust the ratings: a chunk of their glowing Google reviews come from accounts that "buy a car" every 6 to 12 months across a rotation of similar small lots, and their Yelp split is almost all 1-star and 5-star with nothing in between. Click into the profiles and judge for yourself. At the lot the truck had a check engine light, and they cleared the codes on their own reader without letting me see them. I bought it anyway, assuming it was sound. That night I checked the stored codes myself: P0012 and P0022 (camshaft timing, both banks), cleared about once a week for the previous month. A Jiffy Lube tech found the wrong oil in it, 5w40 instead of spec, which he said is a common trick to mask engine knock. Two days in, my own shop's diagnosis: the engine is dying. Metal shavings throughout the oil pan, both cam phasers 88 degrees out of position, running in limp mode on a failed timing chain. They also found a JB Welded radiator, a dying starter, the wrong-size tires, and a fully seized front brake caliper (which explained the squeak and pull I'd felt on the test drive). The repair quote was $14,000 on a truck I paid $8,000 for and had owned for two days. The service plan was its own saga. They coached me to wait about 30 days, then file a claim so the failure wouldn't get flagged as pre-existing. Sit with that for a second: a dealership openly walking a customer through how to time a claim around the pre-existing-condition clause is essentially coaching you to defraud the very warranty they just sold you. And conveniently, that same 30-day mark is when you lose the right to a full cancellation. When I tried to cancel my roughly $2,000 plan, I got ignored emails, calls that dropped me from hold, and in-person runarounds. It only moved after I demanded a manager, and as of June 19th the credit still hasn't shown up. The only reason I can eat this is that I can pick up a second job and have scholarships and aid covering tuition. Most people couldn't, and a $14,000 surprise on an $8,000 truck would wreck them. Realistically, just don't buy a car from Mudarri or Access ever. And if you somehow do, not without an independent pre-purchase inspection first.

Heidi is a lifesaver! I had to replace a car in short order with some tricky transaction details,…read moreand she handled them with ease. Not only did she get the value I was looking for on my trade-in, but she was able to use her relationship with the dealer to hold the transaction for a few days so it could be completed when I was back in town. Throughout the entire process, she responded to questions quickly and professionally. Simply put, without Heidi, I would not have gotten this deal done. If you want to take all of the pain out of your next car purchase, trade-in or sale, I can't recommend Heidi enough!

Awesome guys. They made me feel very comfortable dealing with them. The Amazing Autowoman herself…read moreI had not the opportunity to meet in person, but she was terrific on the phone. Leave a message, and she'll be back at you ASAP. I took in my classic car to unload it, and Keith was upfront and very honest in my dealing with him. Give them a shot, you should come away pleased you did.

Great experience with Joe. Came in and looked at a bunch of Toyota Tundra's. They had one that I…read morefell in love with and Joe worked up a great deal. Highly recommend.

when something serious happened to a vehicle purchased from this location with-in the first two…read moredays, and no one in any leadership position calls back to figure out a way to make it right......this company now gets a single star. Putting lives at risk and saying its normal wear and tear and ignoring concerning calls from the family is down right ridiculous. Lawsuit is gonna happen! Put my family and everyone on the road in danger

Even though this was out of my way, I went to Eastside Subaru Kennedy because they had good…read morereviews for honesty and Customer Service. All those reviews were well warranted. I went towards the end of the day just to do a test drive and ended up buying my new Subaru right then and there. The sales person Chris Hawkins, was polite, efficient and very helpful. The finance person, Jose Varga, was likewise polite and went through all of the many forms quickly and efficiently. There were a few misses, but these were most likely because I was there at the very end of the business day for them. For example, my mats for the car were not ready, and I had to come back the next day to get them. No big deal. After reviewing the documents thoroughly at home I realized I was supposed to get a full tank of gas. And I did not. This, again, was probably because we were trying to get this done at the end of the day and their final review of the car department didn't have a chance to do that. When I mentioned this to Jose, he was very apologetic and said that they would reimburse me for the tank of gas that I bought. (and I lost the receipt, but Jose said they would accept a copy of my charge on my credit card, and then he said never mind. He would just send me a check. Wow! ) And to my surprise a few days later, I got a call from them saying that they had missed giving me a rebate that I was entitled to, so they wanted to make sure I got that even though it meant they had to redo all the documents. I expressed interest in buying a fairly expensive accessory and Jose helped arrange that. I need to have regular servicing on my car and they have already helped me set up the appointment for the first service! They have a department that helps you understand your car, because they are so complicated nowadays. You make an appointment, bring your car in and they will go over anything that you need help figuring out. Amazing. I love my Subaru and, given my age, it is doubtful I will ever buy another car. However, if I did, I would go there and get a Subaru. I don't know anyone who looks forward to all the issues that are entailed with buying a new car, and And using your old car as a trade-in, but I felt very comfortable, unstressed, and respected at Eastside Subaru. I highly recommend this company.

Disappointing experience with lack of transparency and major paperwork errors…read moreMy husband and I bought a Certified Pre-Owned 2025 Subaru Impreza from Eastside Subaru to drive our young family around. Unfortunately, our purchasing experience and subsequent vehicle performance have been deeply disappointing. During the purchase process itself, the sales staff made significant administrative mistakes, including putting the wrong purchase number on the car and getting incorrect details on our loan paperwork. While mistakes happen, the lack of attention to detail on major financial documents set a concerning tone. After taking the car home, we noticed severe and frequent scraping/bottoming out on standard driveways and everyday suburban speed bumps. When we asked the sales team why this known low-clearance issue wasn't mentioned during the buying process, we were bluntly told, "Of course we won't tell customers about this." We bought a Subaru expecting transparency, safety, and a reliable family vehicle. Instead, we were met with a lack of disclosure at sale and zero support afterward. We have formally escalated this issue directly to Subaru Corporate Customer Care with our VIN. I would caution anyone buying a car here to double-check every line of your paperwork and ask hard questions before driving off the lot.

I highly recommend Platinum Wholesale Auto. We were looking for and found a great car for our new…read moredrivers. Juan was really helpful and zero pressure. I will buy from them again.

Don't buy a car here. I bought a vehicle in October and it's been in the shop more than I've driven…read moreit. I had a warranty and it took 2 months for them to get back to me and provide the information needed to file a claim. The owner refused to listen to the issue and passed me off to her husband who told me he got yelled at because I confronted her about lying. Worst experience and I'm out 3k in repairs. The vehicle is broke down again. This is third time since purchasing it. I've since paid the vehicle off and would advise NO ONE to ever do business here. They would not honor my warranty or any quotes for repair. This review is for Diana Swanson VP Finance Platinum Wholesale Auto Inc. 24120 Snohomish-Woodinville Rd. Woodinville, WA 98072 Cell 206-650-5350 Office 425-487-1021 Fax 425-487-1024

I had a great experience buying my Genesis GV70 from Genesis of Kirkland. Since I was purchasing…read morefrom out of state, there were a lot of extra details to work through, but the team made the process easy and took the time to walk me through every step. I traveled up from Portland by train, and they even picked me up from the station. They also helped me get a great price on a very lightly used car. Dio was especially wonderful and truly went above and beyond. He patiently answered countless questions from both me and my parents, was responsive throughout the process, and made sure everything went smoothly from start to finish. I did purchase some additional warranties and coverage, so time will tell whether those are as easy to use as described. I'll update this review if I run into any unexpected difficulties with that process. As far as the actual car-buying experience, though, it was fantastic, and I would absolutely recommend Genesis of Kirkland, especially Dio.

Update: Finally talked to "Matt" the service manager. He…read moredenied receiving the photos, but said he would retrieve them from his assistant and call me back. That was 6/25/26. He never called back. i called again, three times. No response. I have talked to Corporate more times than I have talked to Matt. He told Corporate that he never received the pictures. A lie! Corporate told me Matt was rude to them and did not want to talk about our situation. Our clear coat was damaged by Kirkland while the car was in for service. $$934.55. That is probably why Matt is avoiding us and our problem. I am getting ready to file a consumer protection complaint against Lee Johnson Genesis of Kirkland due to the custom at that dealership of charging customers for recommended service work prematurely, before it was due as "preventive" maintenance not covered by the warranty. Oh, the man hours this will cause them. They should have done the "recommended" service for free, as warranty work, instead of trying to bill us for unnecessary service. And they should not have damaged our clear coat with their half ass car wash job.

Had a great experience. I sent an inquiry at 10pm and received a response almost instantly from Dan…read moreLangley. Made an appointment for the following day and drove off with the car same day. Dan and Drew made the process so easy and seamless. I noticed a few imperfections with the leather and the issue was corrected prior to me driving off with the car. I highly recommend Definitive Motors for your high end vehicle purchases. Ask for Dan Langley, he is very personable, knowledgeable and most of all sincerely cares for you making the best choice.

Patric was great to work with, professional and friendly. I found the car online, Patric did a walk…read morearound video for me, and I purchased it without driving it, did not see it in person, and shipped long-distance. It arrived in very good condition (except dirty, of course on an open carrier) and its great. Patric kept me appraised on the timelines, sent documents online, provided clear instructions. I highly recommend Definitive Motors. One last thought, after purchasing 2 used cars, I recommend having the selling dealer clay-bar the paint, if you don't want to do it yourself.

From the moment I reached out by phone to inquire about a vehicle, Chanelle greeted us with such a…read morewarm, bubbly, and welcoming personality. She immediately made us feel comfortable and genuinely cared about helping us find the right car. As a mother herself, she understood the importance of choosing a safe and reliable vehicle for a growing family. She worked closely with us to make sure we stayed within our budget while also finding a car that I truly loved. Every single one of my non-negotiables was met, and I drove away with my dream car at the perfect time as we await the arrival of our little one. We're incredibly grateful to Chanelle and the entire team at Enterprise Car Sales for making this such a positive, stress-free experience. We will absolutely be back for future vehicle purchases and recommend them 100 times over to anyone in the market for a new car!

I just want to take a moment to recognize Larry Barich for being helpful, professional, and truly…read moreamazing to work with! He made the whole experience at Enterprise Car Sales, Seattle, so much easier and was always willing to answer questions and make sure everything was taken care of. You can really tell when someone genuinely cares about helping their customers. The experience has been nothing but positive and having someone like Larry Barich there makes such a big difference. I would recommend him and this dealership to anyone looking for a great experience! The Sales Mgr. was also very helpful, and the technicians did a fine job doing a final tune-up! With this Enterprise Car Sales office you can find a top-quality used vehicle.

This was by far the best experience we have ever had purchasing a car. Initial trepidation because…read morewe thought maybe it was overpriced compared to the small private lots or private parties selling. But then we realized that you get a lit of peace of mind and assurance that its a good vehicle that you are buying when you buy through here . Test drive process and purchasing is a breeze. No pressure from our iconic salesperson, Janice. This place addresses all the things you hate about car buying and makes it better. By the way, we got an awesome single owner Subaru BRZ.

I would not recommend CarMax Lynnwood to anyone, and unfortunately, our experience purchasing a…read more2021 Mercedes-Benz GLA 250 for our 16-year-old son was extremely disappointing from start to finish. We paid cash in full for the vehicle. CarMax had no problem taking the money from our account immediately, yet when significant issues were discovered shortly after the purchase, the process of getting our money back was anything but immediate. After taking the Mercedes to the dealership for a thorough inspection, we discovered multiple issues that would cost more than $10,000 to repair. These were not minor cosmetic concerns--they were significant mechanical issues that made us completely uncomfortable keeping the vehicle. We promptly decided to return the car under CarMax's return policy. However, when we went to return it on Thursday, we were told that the soonest CarMax could issue our refund check was Monday. That is incredibly frustrating when you consider that CarMax was able to take our money immediately when we purchased the vehicle. We paid cash specifically so we could have the flexibility to purchase a reliable vehicle for our son, who is extremely excited about finally being able to drive. Instead, because CarMax could immediately withdraw our money but could not immediately return it, we are left without access to those funds for several days and unable to move forward with purchasing another vehicle. The customer service was equally disappointing. Denise was extremely unprofessional, and throughout this entire process, I found the staff at the Lynnwood location to be unhelpful and unwilling to take ownership of the situation. We repeatedly had to try to figure things out ourselves rather than feeling like anyone was actually advocating for us as customers. I understand that used vehicles can have issues. What I find unacceptable is the combination of the condition of the vehicle, the significant repair costs discovered almost immediately after purchase, and the lack of urgency and customer service when we tried to return it. Buying a car--especially a first car for your teenage child--should be an exciting experience. Instead, this turned into an incredibly frustrating and stressful one. I would never recommend CarMax Lynnwood based on our experience, and I will not be purchasing another vehicle from CarMax.

This is a mixed bag review, but the main thrust is there seems to be a lack of good communication…read morein the sales department. My wife and I called about a Compass they listed on their Monroe branch website and made an appointment to come in to see the salesperson we spoke to on the phone. The interest in that particular vehicle was the selling price of $27,200. This was on Friday, July 3, 2026. We got to the Kirkland dealership around 5 or 5:30, told Angelo we wanted to buy that vehicle. He went to talk to someone and came bad, and oddly, that vehicle had just been sold. He gave us a copy of the window sticker on another vehicle that was essentially identical but would be more money. My wife wanted the red Compass, it was pretty much the same one, so we agreed to take it. That's when things went strange. We met with the finance man and supposedly completed all the contracts and title documents. It was all done on a tablet, and supposedly all the completed documents were emailed to me. We gave a check for the full amount and asked when we could pick up the vehicle. We agreed on Sunday morning. We left with a copy of the window sticker of the vehicle we believed we had purchased. We arrive Sunday morning and there was no Red Compass. Angelo seemed surprised to see us. We were told that the vehicle wasn't delivered yet because the dealership with the vehicle was closed for the weekend. (What car dealer closes on 4th of July weekend? But that's another issue) We agreed to comeback on Monday afternoon to pick up the vehicle. On Monday we picked up a red Compass, ostensibly the one for the window sticker and VIN on the title and contract we signed. We drove home and couldn't find the temporary license tag. We did find the window sticker for the vehicle, though. I compared it to the copy we were given on Friday and discovered it had a different VIN. I then went on my laptop to check the documents we had signed to verify the VIN. They are PDF documents) Surprise, the documents I received were signed but contained no price information or other details. It looked however, that we were going to get title to a different vehicle than what we had. I was also very aggravated about the blank signed documents because that is a crime in Washington. It sure looked like something sneaky was going on. After a somewhat contentious telephone conversation with the branch manager we agreed to redo the documents with the correct VIN via email, they would email a photocopy of the temporary tag, and deliver the plastic tag Tuesday morning. The photocopy of the tag was never sent. When I opened the new batch of documents they were again blank. I'll cover the details of this next. On Tuesday morning Angelo delivered the temporary tag. I'll leave to Reardon to figure out how a new car can be turned over without the tag. The reason the vehicle wasn't available on Sunday was no because the dealership was closed, it was because that particular VIN was sold and they had to find another red Compass. (It seems there was a run on red Compasses on July 4th weekend) In the meantime, I was still troubled by the blank documents. I downloaded them from my phone and, "ta da", they were complete. I checked both sets and they were good. Thinking it was my laptop, I used a different one and was able to get completed PDF files. I then went to my original laptop, but used Chrome as the browser rather than Microsoft Edge, and the PDF files were complete. It seems that Microsoft Edge will not properly transfer PDF files sent from Reardon's software. Who would have guessed. We weren't too happy about being misled about why the vehicle wasn't available on Sunday, and certainly not happy about having faced the prospect of a mistitled vehicle. The failure to provide the temporary license is just another part of the poor communication. The software glitch producing blank documents just inflamed a poor situation, although I doubt Reardon could have foreseen such a problem. A few well timed phone calls and some basic honesty would have prevented an annoying and stressful weekend. I hope their management improves its internal communication system.

If I could give this place zero stars I would. I'll grant that some of this is the fault of the…read moremanufacturer (RAM) and their crap design and not issuing a recall to fix said crap design. Basically, anything that allowed water to get into the cab failed. I first brought the truck in and they replaced the 3rd brakelight assembly and sun roof seal. They also said they tested the other known issues (notice the plural meaning more than one) and everything was fine. A couple weeks later it rains fairly heavily and I've got a pond in the back seat of the truck. Back to the shop we go. This time they replace the sliding rear window and cab vents. That pretty much covers all the major known leaking issues. A couple months go by and I try to open my sunroof as we had some really nice weather. It will only open a couple inches and it took me some effort to get it to close. Back to the shop we go. Now, they have to replace the entire sunroof track assembly. On top of that, I have to pay for it. They did include a little note about some rust in there from the initial fix, but did they actually tell me about it when I picked up the truck and possible impacts. NOPE!! Not only that, but the last repairs took over a month. Some of that was waiting for parts, but it was another 2+ weeks after the parts arrived that it took them to fix my truck. Now I'm fairly annoyed (that's putting it mildly) and out almost $9K for all this. They did say they submitted my claims for "goodwill" with RAM, but nothing came of that. They didn't even attempt to advocate for me with the manufacturer noting it was known issues that NHTSA has published TSBs on and said warranties should be extended for this. However, they won't honor them That was really the final straw. I've had terrible service reps in the past, oil changes that took over 2 hours, and just never have had a pleasant experience with Rairdons. Even buying the truck at the Monroe dealership was a pain in the ass. Never will I go back to this place. I'm shocked they have even a 2 star review with how bad this place is.