Great one stop shopping experience. With wide selections and great helpful staff…read more Clean place Organized and easy to shop

Just left this store. The girl stocking shoes was very rude. I was looking at shoes that were on a…read morerack and she came to me said "excuse me" ripped off the sticker that was on the shoes I had. I told her "oh sorry about that" she replied with a tone saying "it's fine". The vibe I got from her was extremely negative. It did seem like she was some type of manager, the way she was working trying to get something done and not giving customer service. I work in customer service as a store manager, that type of customer service will scare away customers, and is a huge No no for me. I would rather go to the store with less shoes. The only person that greeted and gave great customer service was the cashier.

So many boots in here, where do I begin? (Oh-oh-oh) I seen…read morethis one, I'm 'bout to go in (oh-oh-oh) Then she said, "I'm here with my friends" (oh-oh-oh).... This ain't no club, no boots with the fur. Just some steel toeing two stepping boots. 5/5 Selection So many boot options. Different brands, colors, you name it. They don't have your size, they can check another location and mail to your house or another store. 5/5 Service Had to try on 4 different pairs of boots to replace my old worn out work boots. Took one that felt way better, poor feet. 3/5 Parking Limited spots but I was able to find one up front. No matter how many boots there are, you just need to begin by heading to Shoeteria. Psalm 31:17, God bless

They have a stupid return policy where you need to have the actual hardcopy receipt to return or…read moreexchange anything even if it's a manufacture issues. Even though they have your purchase information connected to your number and they know that you did purchase it through your phone number they can pull up about your last purchase, but they still won't return or exchange anything so I honestly would suggest not buying anything here at the store I mean any store anywhere take anything back or give restore credit which I didn't mind but they will not do anything without the original receipt because they don't know where you purchased it or where it came from obviously it's in their system. I can show them proof of my purchase via bank information, but they won't take it.

Spin has always been my place to go for shoes, dancer wear and even toys !…read more I appreciate everyone who works there but Kelly is my girl who helps me pick out so many cute outfits and my shoes orders , I spend hundreds here and will continue to do so with her great service she's the best one yet !

I love spin boutique, the staff there is definitely friendly and helpful once you walk in the…read morestore. They have the cutest dance wear for every holiday. The staff in spin boutique go above & beyond to satisfy your needs even if an item is not in stock they will definitely order it for you or recommend different items. I highly recommend spin boutique for all your dance/sex life items/needs !!

This is a very large, clean, well-stocked, and well-managed store…read more Sales representative Sylvia is AWESOME! During my recent visit, she was very friendly, welcoming, helpful, and a true professional. I wanted a pair of Cole Hahn shoes I saw on display. Unfortunately, my size (13) was not available in the store. Prices here are very reasonable, and customers can expect to find a mix of name-brand and off-brand shoes. I was truly satisfied with my shopping experience. Sylvia went out of her way to locate exactly what I wanted and placed an order for me. The shoes will be delivered to my home free of charge in a matter of days.

Came in to look for flats, but I didn't see many options in the clearance section. They still have…read morea lot of other shoes to choose from though. They have 60% off yellow tags right now. Not a big selection for those though. Friendly staff. They allowed me to put a pair of shoes on hold so I can come back for it later on the same day or next day. Love their rewards system. I love being able to donate shoes and earn points!

Came for a quick swap and the customer service was impeccable. Whoever worked the closing shift…read moretoday thank you for your assistance. I normally never shop here but the new Mickey merch had me coming in. I had to swap sizes and I was in and out quickly all because the customer service was on point. In a market where online shipping is preferred this customer service keeps us consumers shopping in person.

Bad customer service can be frustrating and disappointing. When companies fail to meet our…read moreexpectations, it's not just about the issue itself, but also about how it's handled. Responsive, empathetic, and proactive communication can turn a negative experience into a positive one. Every interaction is an opportunity to build trust, loyalty, and satisfaction and more importantly more customers.

local socal chain serving well to moderately priced shoes and shoe accessories…read more stopped in to check out their mini sale and found a nice pair of sandals for my partner at a great price. i also grabbed some cool croc jibbits for regular price. the service was ok, the associates were nice enough. the store was very quiet with no music playing. i would partially recommend stopping in, its a shoe store like journeys or dsw but locally owned

This review is not for the staff but the two stars for the overly priced shoes. Located on Azusa in…read morea plaza with plenty of parking. Found parking right away. Was greeted right away. The price however, is questionable. A pair of kids Nike dunks goes for $74.99. Vans is a little over priced as well. If you need something now and willing to pay the price, this is the place for you. Otherwise, you can find the same shoes for a cheaper price online or at the mall.

I love this WSS they have very good selection of shoes! The staff is very nice and attentive. It's…read morea very wide store as well and it's always clean in there! Good deals on shoes and clothes. I love how they have their own wss tshirts . I think it's 3 for 25 not to bad they look like pro clubs. Overall great store good customer service big parking lot! We came for a Christmas event they had toys and Santa clause and it was all coordination from management and staff to make it happen very wholesome

WORST CUSTOMER SERVICE!!! There is a girl with tattoos that…read morehas the nastiest attitude. I will NEVER be returning, And when you ask to speak with a Supervisor, they just say uhu uhh huh. Which is unprofessional. They need to train them better. If they don't like their job go somewhere else. Definitely DO NOT RECOMMEND...

Amazing customer service!…read more I came into the store with my husband right before closing and all the staffs were so informative, helpful and patient with us. My husband was seeking for a comfortable and supportive pair of Hoka for work. My husband is a health care worker and his demanding job requires him to be on his feet for 8-16 hours on any given day (he often does double shifts and works two jobs). Maddie or Maddy (sorry if I am not spelling your name correctly) was absolutely wonderful. She was extremely professional and knowledgeable on the different types of shoe brands and different types of supportive insoles. She started with a scan of my husband's feet and it shows that my husbands feet is very flat and that he needs a shoe with supportive arch. Maddie and her partner who is also very professional and helpful pulled out multiple pairs of shoes for my husband to try on. They let him tried multiples brands of insoles that were comfortable and supportive based on his feet scans with the different shoes. My husband ended up ordering a pair of Hoka from this store that will be shipped to our home with Currex dynamic insole to help support his arch. I tried on the Birkenstock Arizona sandal and felt in love with the support and comfort it offered. Being pregnant right now, it's been difficult to find a pair of sandal that is cute and comfortable especially with the semi-swollen feet. Joe, the owner was so kind to take the time to show my husband some feet exercise to help with his plantar fasciitis even after store hours. Overall, we highly recommend this store to everyone. Like us, you will be walking out educated, satisfied and with a new pair of shoe that offers comfort and support like no others! Thank you again guys! :)

I tried calling this store twice because I was ready to come in and buy a new pair of running…read moreshoes, and both times I got stuck in an automated voicemail screening system asking for my name, number, and reason for calling just to see if someone might pick up. After leaving my information, the call immediately disconnected anyway. For a business selling premium running shoes, the communication experience was honestly ridiculous and frustrating. If customers are ready to spend money and can't even reach a human being, that's a problem. Ended up deciding not to shop here at all because the customer service experience before even walking in the door was that bad.

I will never return to this shoe city ever again!! Rebecca who claims to be the manager doesn't…read moreneed to look me up and down when asking for a application someone appearance has nothing to do with looking for work! Furthermore, I will also stop shopping here for shoes!

Never had a problem with customer service here. The staff is a little quiet (the entire store can…read morebe kind of awkwardly quiet), but they've always been attentive and happy to answer my questions when I have them. I take a star off because their selection feels somewhat stagnant, but if you need a simple pair of Converses or running shoes, this is a good place for it.

I come here for my family's shoe needs because it's convenient and the prices are affordable. You…read morecan sign up for discounts and earn points, which adds up to great savings over time. My only wish is that they had more staff available to assist customers--it would make the experience feel more personal.

As soon as we entered the store we were greeted by the staff. A start for a great shopping…read moreexperience. The selection of the shoes are amazing. I went in for a pair of sneakers and wound up purchasing two pair of shoes because the prices are so affordable. The store is fully stocked and organized. The staff offered assistance and we're very welcoming. The cashier who checked us out made our shopping experience a perfect ten out of ten. Will be coming back.