Salon is fantastic. Shampoo chairs are complete recliners with massage. Jason is the best…read morehairdresser you can get; he listens to everything you say and truly cares about making you happy.

I am extremely disappointed with my experience with Salon Riviera and how this situation was…read morehandled. About a month before the appointment, I received an email from Salon Riviera advertising an opening on July 3, 2026. Since I had the holiday off, I thought it was the perfect opportunity to book an appointment. The only thing I found unusual was that I had to pay $247 upfront before the appointment. On July 3, I drove to what I believed was the salon in West Linn, Oregon. When I arrived, the door was locked, and the business had a completely different name. Confused, I searched for Salon Riviera and discovered it was actually located in Gig Harbor, Washington--a city I haven't lived in since 2015. I immediately called the salon to explain what had happened. I told the manager that I live in Oregon, had received their promotional email, and honestly believed I was booking an appointment at the salon near my home. Instead of listening, the manager repeatedly interrupted me, spoke over me, and eventually hung up on me. I asked if I could speak with my stylist, Aislinn, since I had already paid $247 for an appointment I obviously could not attend. The manager refused, saying the stylist was unavailable. She told me she would speak with the owners about refunding me because no services had been provided. Instead, my appointment was canceled, and my credit card was immediately charged the full $247.00. I never stepped foot in the salon. I received no services, no products, and no consultation, yet I was still charged in full. Even if the salon has a cancellation policy, I believe there should have been some compassion and common sense in this situation. I wasn't trying to cancel because I changed my mind--I genuinely believed I had booked a local salon after receiving their promotional email. Excellent customer service means listening to your customers and trying to find a reasonable solution. Instead, I was treated with rudeness, dismissed, and charged the full amount for services that were never rendered. To the owner: My appointment was scheduled with Aislinn on July 3, 2026, at 12:30 p.m. I called your Gig Harbor salon immediately after realizing the mistake. The manager canceled my appointment because I clearly live in Oregon, yet my credit card was still charged $247.00. I have the promotional emails, appointment confirmation, and credit card records showing the charge from Salon Riviera, 5401 32nd Ave, Suite 101, Gig Harbor, WA. I work hard for my money. It takes me two days to earn $247, and losing that amount for services I never received is incredibly frustrating. I expected understanding and a fair resolution, but instead I experienced some of the poorest customer service I have encountered. I cannot recommend Salon Riviera based on my experience. ***************************************************** Erica, I strongly encourage you and your team to slow down, listen carefully, and fully understand the circumstances when customers call your salon or leave reviews. I do not understand why you believe I would have called your salon to cancel an appointment when I had every intention of showing up and, in fact, did show up for my appointment. Unfortunately, I arrived at the wrong salon due to the circumstances surrounding the booking. I have made every effort to resolve this matter directly, but I feel that the way this situation has been handled is unfair and unethical. I believe you owe me at least a partial refund of the amount I paid. I would prefer not to pursue this through small claims court, but I am prepared to do so if necessary. I hope we can resolve this reasonably and avoid taking further action. Terra

I've lived in Gig Harbor a couple of years and I had never been here until today. I made an…read moreappointment to get my eyebrows colored, and waxed. My stylist was Nhi, she was a doll! So experienced, and listened to everything I said, and gave explanations, and recommendations, and she picked the perfect color for me for my eyebrows. The salon is absolutely beautiful and so professionally laid out with such warm inviting vibes. I can't wait to go back for my hair consultation this week, and a facial massage in the future. I'm so excited that they opened a few months ago near me! I definitely recommend it if you were looking for something very professional and pampering! The prices are on par and very well worth it!

Kenzie the massage therapist is so warm and welcoming!!!! Love going to get my massage by her just…read morewalk into her treatment room I feel relaxed and cared about

I first heard about A Prima Salon from a local mom group and happy to have found a local salon that…read moreI am confident to trust my hair with. I've gone to several salons on the area (both the harbor and Tacoma) - I usually just get a trim (around 2" cut) in a straight line (ie no layers or framing)... sounds simple right? Well, every salon I've gone to prior to A Prima has taken it upon themselves to either cut more than I asked for, layered or framed the cut or cut unevenly. I had Lucia today and she first sat me down to ask what I wanted - I explained that I actually wanted a good amount cut off (approximately 6" as my hair was damaged 6 months ago from excessive bleaching - done at a different salon) and I just wanted a good amount cut to make it look and feel healthy again. She then went and washed my hair, using the perfect amount of pressure while scrubbing. Then she cut my hair wet and said she wanted to straighten it to ensure that there were no uneven pieces. She used a Dyson air straight, which is a combination straightener and hairdryer as well as product to keep my hair smooth. The heating tool she used did not cause any damage to my hair and left my hair silky straight. Once my hair was dry, she meticulously fixed any pieces that went to her satisfaction. Overall, I'm greatly satisfied with the haircut and appreciate Lucia's attention to detail.

Thank you Courtney and A Prima Salon! If you need a cut color or extensions this is the place you…read moreneed to go! They are wonderful! Courtney is the sweetest most wonderful person you will ever meet! She will make you feel special as soon as you walk through the door, on top of making you feel and look beautiful! Thank you so much

This review is from my wife Sandra…read more BEWARE! I went to Amadora and told Babette I needed to have the gray in my hair colored and I got a hair trim as well. The cut was good, no problem there, however after 3 weeks the section along my part had faded almost completely and by the 4th week, it was completely exposed gray. I went back recently and showed her what was going on and received a very unprofessional and rude response IE. 'well, I didn't use 'permanent' hair color on it' . Says she thought I didn't want anything that strong. I told her I didn't pay over $140 for a slight trim and 'temporary' hair color, and that I will now how to have re-done by someone else. Her response was 'Sorry, that's just the way it is'. I will NEVER go back nor will I ever encourage anyone else to go there. Service is very unprofessional and the cost is high, especially for temporary hair color.

I hadn't been to a salon in years as I had been growing my hair out. But my girlfriend referred…read moreme here it was a very nice salon. Lise my stylist did a wonderful job and I've already made my follow up in a few weeks. A really nice place!

Friendly, upbeat, accommodating and very professional! Been coming to this salon for a few years…read moreand they are always willing to accommodate a schedule or suggest services that are relevant to what you want. Leave your attitude and entitlement at the door because this place is for good vibes only!

Lack of professionalism; not possessing a fraction of patience in considering problem resolution…read more Easier to cancel you than to assist. No problem taking my business elsewhere. Mother of the groom up do, and the photographer asks for us to come earlier. I tried calling to request for an earlier appointment. Without a receptionist I leave a message but decide to drive in. All stylists were with a client, but was asked if I had an appointment. I told them my situation, and they informed me my stylist wouldn't be available until my appointed time. I apologized as they were all with clients, but asked if they could call my stylist. They said no, the stylist was with her mom who has health issues and was only coming in for my appointment, but asked if I wanted to cancel. I said no, I'd figure it out. I received a text from the stylist saying she could cancel if I'd like. As I continued to see how I could coordinate with the photographer before responding, I then get a text from the salon stating that I was disrespectful and they were canceling my appointment. Don't get me wrong, I wasn't pleased they weren't going to take the time to call the other stylist as I had requested (but obviously they did do), but by no means was I disrespectful. I understand and wish the best for the stylist and her ailing mom, but it seems apparent the stylist didn't want to keep the appointment and the salon personnel are quick to cancel out of convenience. Poor people and business practice. I highly discourage future patrons

I usually go with Tesha or Kasey, they always leave me feeling satisfied and happy, but today I…read moreneeded a last minute appointment so I had Payton! She was amazing! She paid attention to detail and made sure I got what I wanted. My favorite part of each hair appointment is the aromatic hair wash and massage that they give with the Aveda products! It's so relaxing! I love this salon ‍

Best salon ever!!! Service top notch, my gal Theresa does my hair and she is AMAZING!! She and rest…read moreof staff, really listen to what you want and are looking for!! The atmosphere is awesome and so is location Ruston Waterfront!! Highly recommend!!!!

Best salon around!!! Warm and inviting, relaxed atmosphere. Terra is amazing and I highly…read morerecommend giving her a try. You won't be disappointed and you'll feel like a million bucks when you leave!

Terra Love your hair and this salon are connected. So, my review is for Terra Love your hair. I was…read morelooking for a local salon and wish I had kept looking. The shampoo alone was so painful I had tears in the corners of my eyes and had to clench my teeth. She rushed through the foil job (using way less than I have ever had from other hair stylists) and the comb out was further insult on my already sore scalp. The hair "bleach" dissolved chunks of my hair. She tried to blame it on my previous cut (which I had four months ago and NEVER noticed before). Upon checkout I had to remind her that SHE was running a special for first time clients. I am sure if I did not mention it, I would have been charged the extra cost. Bad experience all around. I felt like I was an inconvenience for her and she had to rush through doing my hair. Waiting for my damaged and badly cut hair to grow out to find a new place. And it only cost me $138 for the privilege!

When you walk in you will be greeted by Katie the receptionist offering coffee or tea. I have been…read morethere twice and will never go anywhere else for my hair again--they are just that good. Katie the stylist is so sweet, a great listener, and treats you like a friend. I've recommended Lux to my sister and a friend who both had different stylists but loved it just as much. Our hair has always came out healthy and beautiful, giving us a newfound confidence. They also price match their products which is awesome.

Got a haircut done there on Tuesday and I had a pleasant experience with Katie. Katie was great,…read moreshe was very friendly and easy to talk to. Showed her a picture of what I wanted and I am very pleased with the outcome. I'll definitely go to her again for my next haircut. Thank you Katie!