Was highly disappointed, when driving from out of town, we needed assistance in looking at our car briefly to make sure a squeaking noise was not a huge problem. We suspected it may only have been a loose belt that needed an expert confirmation. Not only did they not work us into their schedule, they could not even recommend a reputable alternative. read more

You can see that I gave Michael Hohl five stars. That seems to stand in marked contrast to many other reports on Yelp. I think I know what happened and why. Initially I spotted a car I was interested in at Hohl and made an appointment with a car salesman. I then looked at the Yelp reviews and changed my mind about heading to Carson City. Because of the broken appointment I received a call from a sales manager by the name of Fernanda Arcadia. I explained the situation and she said they were quite aware of the Yelp reviews and were determined to reverse that trend. After speaking with her for a few minutes I was convince to come down and give it a try. I'm glad I did. Walking in I asked for Fernanda. Having read Yelp, I I had my defensive armor on, and probably appeared unfriendly and brusque. I told her which car I was interested in and how much I wanted to pay. She immediately got where I was coming from and took the figure I offered her and headed back into her office. But just before she did that she introduced me to Maria Knudson, who was to become my favorite sales lady; later Maria was to be of extreme help and I recommend that you ask for her. When Fernanda came back She told me that they could not accept my offer, but would give me the car at $300.00 LESS THAT I OFFERED. Well: SOLD!! I encountered none of the issues of the previous Yelp reviewers, and I credit that to the sales team becoming aware of the issue and take strong measures to correct the situation. At least give them the benefit of the doubt and give them a try. You can always walk out. read more

I recently purchased my first new car (2012 CR-V EX) from Michael Hohl Honda in Carson City and wanted to share what an amazing experience I had. We worked with Jason and he was an absolute pleasure to work with. He never made us feel pressured or uncomfortable during the entire experience. Everyone was very friendly and exceeded our expectations. Jason went above and beyond for us and went out of his way to make sure we were taken care of. My husband was running late to work while we were signing the papers and Jason offered to drive him to work, rather than myself. It was such a wonderful experience and I will definitely be referring my friends and family to Michael Hohl Honda and tell them to visit Jason :) read more

ZERO STARS, buyer beware. bait and switch. Don't waste your time with these idiots. Signed contract. They pulled car from under us next day, but say we found another and it's ONLY 50% MORE IN PRICE. Shady business practices AVOID AT ALL COSTS. read more

Had my car for the longest time while it was getting serviced. They said it was because of the warranty people and I was like okay cool. So finally the warranty people get back to them or whatever be they do and I get a call saying my car will be done next week( this was 3 weeks ago) so the next week comes and they call me again saying "so your cars running but then head gasket is broke" ( or their was something wrong with the head gasket) this is after they already replaced the head gasket. So then finally I got a call yesterday saying my car was ready for pick up and I was like cool. I picked it up. I'm writing his review because I won't be returning. Yesterday when they called me they said " your car is ready. It does smoke when it runs and the Warranty people want us to go deeper in the engine but we're not gonna, if you have any issues take it to Ford" (where I bought the car) I'm glad they didn't go deeper in the engine because I would have been without a car for probably another 2-3 weeks. Anyways the guy who talked to me was Mario and he's the only reason they are getting 3 stars because he was helpful on the phone and kept me updated. I did get a discount for the time but it was just so inconvenient!! read more

Recently went in to purchase a vehicle and the sales guy seemed very nice at first. I went from one sales guys to another and finally ended up with a guy who was useless. He said leave me your info and I will get the best offer and rate. I didn't have time to stay for the process so I trusted he would call me back. They ran my credit 5 times and never heard back from them again! I called to speak with the manager and front desk girl said she wasn't available and what was it that I needed. I explained to her they keep running my credit and it's going to affect it. She just laughed! I asked her if she thought it was funny and she said no what is a good number to call you at very rudely! These people are scammers and awfully rude! Do not do business with them! read more

This was honestly THE worst experience I've ever had at a car dealership. I won a free oil change and detail from Lake Tahoe Television and I made an appointment to take my car down the hill from South Lake Tahoe to get it done. The girl I spoke with to schedule my appointment was super nice. She said to bring my car in early since details can take a couple hours and she didn't want my car to get stuck there all day. I told her I was coming from Tahoe and she said they could give me a loaner car so I wasn't stuck waiting. I made my appointment for 8am and showed up around 7:45am. I walked in to the service area and there were two service writers there who COMPLETELY ignored me even though NO ONE ELSE was in line. Finally one of them greeted me and I sat down and gave him my coupon for free oil change and detail. He went out and looked at my car to see how long the detail was going to take. I am a clean freak and my car is not dirty AT ALL. But he made a disgusted face and said "Oh gosh, this is going to take all day" implying that my car was filthy. I told him I was not from here and had nowhere to go while I waited. I told him I needed to go to Walmart and he said I could walk there. Never offered me a loaner car or anything. I get it, beggers can't be choosers. I won something for free so I shouldn't expect much. But man, I have never felt so ignored and disrespected. I even came back with a $20 tip for whoever cleaned out my car since the detailing was free. Then I get home and my car has only been washed on the outside (with half effort since it was still filthy on the roof) and the inside had only been vacuumed, not dusted or anything. They didn't even vacuum out the trunk of my car. Again, my car is not dirty, but they made no effort to clean it well. I will never go back here and even though my husband is in the market for a new (to us) car, I will never spend a dime at this place. read more

This is a place to exercise great caution. They are not ethical in their dealings, in my experience. The vehicles are fine. The sales team are not to be trusted, nor is the management. If they promise you something, don't hand over any money until you have the promise in hand. And be sure you never fall for their "extended warranty", which promises the return of your money after 5 years if no claims are made. I think you'd be wise to go to Fallon or Reno--or anywhere that doesn't have the name Michael Hohl. Remember the reputation of car dealers--and this is certainly one of them!! read more

We got a Honda CRV 2011 AWD EX 4 cylinder in a beautiful light green color. It's my mom's dream car. Great service from Billy and Willy and their sales boss (forgot his name). We went to every dealership in Reno. Bad experiences there. They did the unbelievable sales trick of asking if we would buy if they gave us a good deal. 2 out of the 9 dealerships we went to before them asked if we wanted to test drive the car. WTF. Billy and Willy both need some more training in HONDA vehicles. A good trick is for them to go on Consumerreports.com and watch the videos, they tell you awesome stuff about the cars that they had no idea. They told me to read the manual. Like i'm really going to do that. 1 tip. Offer your buyer some bottled water in 90+ degree weather. read more

Josh and his Internet Team at Michael Hohl are great! They are very professional and bend over backwards to do what they are going to say they are going to do. I wouldn't buy from anywhere else! read more

Just bought a car here. Was looking for a used vehicle. Logan, Joe, and Danny treated me and my wife very fair, but it took a couple of visits. I wasn't sure what I wanted, but they showed me what they had, were patient, and then they had a used car sale. With their help we got an outstanding deal. Truly felt like they were trying to help, unlike Dolan Mazda. Very happy with our purchase, and I would recommend them to anyone. Thank-you Michael Hohl Honda! read more

Beware of Zurich Shield Rip Off Recently I bought a car from Michael Hohl Honda in Carson City. The salesman tried to sell me a 7-year Zurich Shield policy that covers paint, fabric, vinyl and leather damage. I told him I wasn't interested. My salesman said a one-year policy was included. What he did not tell was that it was $229 and I was forced to buy it. Finally I ended up with the finance guy who is really a hard-sell insurance and extended warranty salesman. I told him no to extended warranties and add-ons he was trying to sell. He said he had to go through all of my options. He started with the full rip off price of the extended warranty, then reduced the price after I had to say no to all his pitches at least 7-8 times. Then he came up with a second reduction, but said he would have to check with his manager to see if he could offer me a price this low. One option he did not have to sell was the one-year Zurich Shield policy. It was on my contract for an additional $229. I told him I didn't want it. He said it was mandatory like the sales tax and registration fees I had agreed to pay on top of the sales price. I was confused as how could a paint and vinyl protection policy be required like licenses and fees, but I was tired and at the end of a three hour marathon sales process so I signed. A week or so after buying the car I finally got around to looking at my paperwork. The Zurich Shield paperwork clearly states, "THE PURCHASE OF THIS PRODUCT IS NOT REQUIRED AS A CONDITION TO OBTAIN FINANCING OR TO PURCHASE OR LEASE YOUR VEHICLE." I called Honda in Reno and they said they don't even offer a fabric protection policy as their customers have not shown an interest. I completely understand. I am giving them two starts instead of one because I like my car. read more

Yesterday, my parents Mr. & Mrs. Lowery went up to Carson City to look for a new car, after ours was recently totaled in an accident. When they arrived at Michael Hohl, they were graciously greeted by Jenn Olney. After visiting multiple dealerships, they said that it was very refreshing to be helped by Jenn. They felt comfortable and felt that she listened to them and their needs. My parents went in unsure about what they were looking for & were more concerned with staying in a certain price range. Jenn listened to this and was able to work with them and make sure she could find them the perfect car. She gave them several options to look through, and eventually they settled on a car with her patience and help. My parents and I are grateful for Jenn and her kind and patience self. It seemed as though she really cared about her customers, as they told me she was the busiest person in the dealership. Overall, my parents had the best experience at this dealership & with Jenn specifically, and will certainly be coming back and contacting her with any further questions they may have. read more

We had a great experience with our initial sales person and the financial guru, but follow-up contact with sales failed. Our sales rep promised that the vehicle we were purchasing, with a substantial down payment, would be in no later than June 25, possibly before, and that he would be the one to arrange prep and delivery to us. The entire week went by without hearing, and on the 25th I left multiple voice mail messages for the sales department which were never returned, but I did get a text reply from someone which went absolutely nowhere. Plus I was told that my sales rep was on vacation -the entire week no less, when my vehicle had been promised to me. I finally left voicemail message for the financial guru, who returned my call and informed me that my new car was in fact at the dealership - though I had never been contacted by anyone else, especially the sales department, mu=y salesman or the manager with whom we had met on the sale, and despite promise to call me and that my initial salesman would see it delivered to me. When we went to pick it up, a different salesman was on hand to assist us, much to my chagrin. The day after taking delivery of the vehicle, I had a follow-up question, so called the dealership and could only once again leave a voicemail message for the sales department - and as previously, they failed to call me back. So all in all, this dealership is a real mixed bag. read more

Will Gwaltney the finance manager was horrible. I have NEVER been treated with such disrespect or felt humiliated walking into a dealership to purchase a $30,000 car in my life. His comments were out of this world disrespectful. He even had the nerve to ask me how much money I had in my savings account. First of all that's none of your business. I was recently in a car accident that totaled my car so I was there to purchase another vehicle, which I ended up doing, but I will never again purchase a vehicle from this company nor will I ever refer somebody to purchase from this company. I had also taken my mother with me to shop around and help me make the best choice, and all he kept saying to me was "oh u need mama bear with you, grrrr!" highly unprofessional. Upon walking into this dealership I wasn't even greeted. I feel like they don't want business there at all, you did not care about my concerns, you made it very clear you only cared about how much money you were going to make off me. Then when trying to negotiate with monthly payment, price and warranties to see what my best choice was, he slammed down paperwork all pissed off and said "you know what, I can just take you out of this deal, we're not making money off of you anyways." He then proceeded to walk away mouthing stuff under his breath. I'm sorry but when a customer comes in to buy a car and you act like that it makes me, the customer feel very uncomfortable. I am pleased with the vehicle I purchased although very high pricing. I am NOT pleased with the customer service there whatsoever. By the way you never gave me the IOU for the detail you guys failed to perform on the vehicle you sold me! and really should get facts straight when it comes to warranty information. you can't just throw paperwork out and say sign here, sign there, when I had no explanation as to what I was signing for. Good thing I'm a smart female when it comes to dealership shenanigans. Please fix your customer service. I don't expect to be waited on hand and foot, but I do expect respect as a customer supporting your company. read more

This WAS the worst customer services that I have ever received at a Car Lot! I am currently in the market to buy a new car. The man that approached us pretty much got to the point (I'm guessing he was judging us) he started off by saying "Oh hello what are you looking for... If you have any late payments make sure that you have a co signer ready..." I looked at him nicely wanting to said more but decided to walked away. Little did he know that I was looking to buy a Civic SI with deposit ready in my pocket. read more

My family and I were needing an upgraded vehicle!! Let me start by saying this is a respectable dealership and I feel so blessed to have been able to do business here. I called the dealership in the morning confirming they had a certain car available still for purchase, and from then on they were more than pleasant and accommodating. Collin Shelton took very good care of us and was so friendly and professional!! He had the car waiting for us to test drive as soon as we got there. He made the whole process very painless and quick. I say that because sometimes buys a car/trading in a car can sometimes be so stressful, and this was the opposite. We got there at 5:30 and by 8:30 we successfully traded in our car for gorgeous Odyssey. The dealership closed at 7 and he stayed late to help us make this happen and made us feel super comfortable. Because we got out after they closed, he invited us back in the morning to get the car detailed and gas tank topped off. We were able to bring our four girls when they detailed the car and they made sure we were all comfortable while waiting. It was very apparent Collin is a family man and made us feel relatable. All of the things he did and the way he treated us was above and beyond good customer service. It's very hard to find these qualities in a car dealership, but we found it!!! Don't hesitate to check it out, you won't be disappointed!! Thank you guys again for everything!!! read more

Had a great experience here. Purchased an Accord over the summer. Collin was very knowledgeable and professional and made visiting your dealership a exceptional experience! The service department has also been great. Glad we made the trip down to Carson City- Thank you! read more

Rj Thompson was an amazing sales man! Made sure the car I wanted was truly a great fit for me. The dealership is very clean and comfortable.

Such an easy fast transaction. Best pricing I found! I shopped pricing at competition and they didn't even come close!

We need brought ours work truck into Michael Hohl in fall of 2017 for a service and to check a potential coolant leak we had noticed. We told Ronnie Roberts about the burning coolant smell and the fact we were replacing coolant more often than we should have been. When the vehicle was done they reported NO LEAKS. We were confused but trusted that they checked everything and we winterized the truck (summer seasonal). We started off summer 2018 and sure enough the truck was running low on coolant again. We took it back in to Ronnie and low and behold the radiator was leaking. The truck is now out of warranty and we had to pay a pretty penny for it to get fixed. Nothing against Ronny, he's a great guy, but it goes to show that you ALWAYS have to check a mechanics work, even if you consider them professionals. Not sure if we'll go back or just do the work ourselves from now on. We can hold ourselves accountable for the work we do. read more

Bought a new Accord tonight and had great service from Danny and Sean. They were not pushy, and I left feeling like I got a good deal on a great car. Awesome team of folks! I'd highly recommend. read more

Our salesman was wonderful but once the finance guy got involved there was nothing but issues and lies! I love Hondas...fabulous car but I'll NEVER shop here again! read more

Ugh. This place totally lives up to the horrible reputation that dealerships have. I've got a Honda Civic Hybrid. They way over-charge. WAY. I spent $850 for nothing and still have to pay the local guy (awesome by the way) to take care of the real problem. My car actually ran WORSE after I took it there. I've used them a few time because I've got the Hybrid and our local places can't diagnose the electrical problems. I just feel like they don't care if you car is really working well or not. They are in for the bucks and to get you on your way. Big bummer. I'll only go back if I have no other choice. If you are in Tahoe and need to take your Honda to a dealer, check out Mel Rapton Honda in Sacramento. As far as dealers go, they are decent people. read more

What a Waste of Time ! I drove 2 1/2 hrs to buy a car from this dealership . Prior to doing so I had come to an agreement on price . The day prior to driving to their location I spoke with Interent Mgr Fernanda Arcadia , I asked her to send me a few photos of the vehicle as I'm a meticulous person and didn't want to make such a long drive unless vehicle was free of cosmetic issues and the had good tires . Surprisingly I never got my request and to give benefit of doubt that the vehicle was in the " Excellent Condition " as my wife was previous texted we made the long drive up . Nothing but Disappointment when we arrived , vehicle was far from excellent condition as I can see why my request for information was never forthcoming . Fernanda obviously did not take our request seriously nor did she have any consideration for our time . The worst part about all of this is I've been in the retail automotive business over 25 yrs and currently manage a New Car dealership franchise . This would never be tolerated at my dealership ! read more

I'm sure this is a very reputable car dealer. The only business I have had with them is when I bought a Baja in 2005. The dealer here in Ca. did not have what I wanted but if I would be patient they would get it. So I was patient. One day I got an email with a pic of a beautiful black Baja. A note said I could come and pick it up in about a week because some of the extras i had ordered had to be installed??? Went to get my car and discovered that it came from this dealership in Carson City. That was cool cuz it was only 136 miles cross country to the dealer I bought it from. When I got in and started it up I discovered that there were over 600 miles on it. I guess the person they hired to drive it from Nv. to Ca. decided to take a detour. Contacted the origional dealer and they stated that they didn't know anything about it. Discovered later that it was a relative who decided to do a little sight seeing. I could tell that the car had been driven hard. It was a 2.5L Turbo. A few months later the turbo blew. I wonder why. I no longer have that car. read more

ZERO STARS, ZERO STARS, ZERO STARS, ZERO STARS, ZERO STARS. BUYER BEWARE! I have dealt with this dealership for the last time. Once in 2006, another time in 2012 and again today. First of all, I go thru the Costco program and the Costco rep from the dealership never called me, someone else did. The Dealership has a banner on their own website (that they put there) that states 0% financing on Honda Odysseys for well qualified buyers. With a credit score over 800+ I would think I am a well qualified buyer. So, I get there and they try this; "Well, now you owe us $200+ for some so-called protective paint coating which may or may not have been on the car and I did not want and by the way, that 0% really means 0.9%". Huh? They don't know math?. Then there is the rip-off doc fees which they set at whatever they want. I walked out and called Costco and turned them in. I called the D.A. and turned them in for false advertisement. I called Honda Financial about their practices and also called the Honda main office at 1-800-999-1009, which I advise you to do too. I received confirmation numbers on all of my cases. These people are pure slime from the salespeople down to the service department. I would never use their service department as ONCE they changed my oil and didn't tighten the pan bolt and obviously I had a leak. I took it back and they said I had to replace the main seal for $800. Yeah, right. Not gonna happen. I would recommend that if you want a Honda because they are good cars, to not buy from this place. There are plenty of others to choose from even if you have to drive a little bit further to get there. Just remember, I TOLD YOU SO! read more

Please stay away from this dealership. The customer service is awful, and they will try and rip you off. For instance, they freaked me out telling me I needed new tires right away saying my tires were at 3/32 and wanted to schedule me to replace them soon. Later that day, I went to get them rotated elsewhere at Discount Tires and they told me my tires were perfectly fine and had at least another 10,000 miles. Tires Plus also confirmed this for me. I left customer feedback, and management has yet to call me back. Never again. read more

Scammy sales people. When buying a new car the sales person told me I had to get the security etching in my window, and that that $200 it would cost me was "...for Michael Hohl's personal money." Don't let them force you into thinking you need to pay for the waste of money window etching or the extended warranty, if you don't want them. When test driving the car, the sales person floored it out of the parking lot... we were there looking for a car for my wife to drive to work and for kids in the back seats... why would we be impressed with this action? If anything we just felt unsafe with their employees. read more

Purchased extended warranty here and they said if I didn't use it they would refund me the money for it. Then went back there to get the refund as I didn't need it and they said that I was out of range for the refund and had to do it within 1000 miles of a certain mileage. I said they didn't tell me that when I got it and they said they would put an inquiry into it and get back to me. They never got back to me. Who would even remember to do this within $1000 miles anyways if they had even told me. Nobody. Don't get extended warranty. read more

Came in looking to trade in my vehicle for another car preferably used and for the winter, after speaking to a few sales people and finance. They told me they could not help me. Drove to RENO DODGE same day and drove out with a brand new car. read more

Had been looking for a particular used car for the last several weeks and Michael Hohl Honda had the model I wanted. I emailed the dealership and went back and forth with negotiations. I ended up getting the car at the price I offered and when arriving had a great experience with the internet sales person Fernanda and the in-store salesperson Don Reader. They were both attentive and answered all my questions. The contract was written up and there were no surprises, one of the best car buying experiences I have ever had. If someone I know needs a new Honda or a used car of any sort I would reccomend driving to Carson where this dealership is family owned and a pleasure to do business with. I was in and out of the dealership with my "new" used car within two hours!!! Awesome experience and great people. read more

michael hohl ,subaru sales team was a joke,I WON the prize entry of 250.$ in gold coins in their promotional scam.So i went to cash in and use it on a new outback,they avioded me 3 times.never got a penny.So i orderd a new subaru from elk grove,ca.and they delivered it. Calie is the only way to beat them. read more

We went to look at a new CRV, not really wanted to buy that day. Pleasant young kid came out, gave a tour of the car then went for a ride. Once we got back to the showroom, we were herded to this booth. Only thing said was my wife liked the car - that was like blood to a shark. Now we have this full court press to sell the car, TODAY. 3 people came & talked, then another. If you are not ready to buy just yet, when you drive in- park on the left side of the building. So you can run out fast & drive off. read more

Maybe these guys are selling cars like gangbusters. Maybe they didn't like me. I'm not sure what it was exactly, but they couldn't have been less motivated to sell me a new Odyssey. Initial calls and emails were always prompt, but there was never any follow up - let alone response to my questions as to their lack of follow up. Additionally, the dealer we did purchase from stated Hohl had provided us a rather significant amount of disinformation. If you live in Reno, I'm sorry as your options are limited. Hohl and Pearce are equally garbage dealers and it's worth the drive into CA to make your purchase. We love our 2016 Odyssey SE... no thanks to Hohl. read more

I DO NOT recommend buying a car here. Bought my car there in May. They attempted to rip me off every way possible and were rude to me the entire time. I had to go back three times to change the paperwork because they kept adding fees I did not agree to. Now, after it's alleged clean bill of health and multi-point inspection (it's all in the paperwork), it needs a five hundred dollar repair for something that's been broken for ages. Of note, the salesman was great. The rest of it was and has been a hassle. read more

Recently purchased a used Chevy Tahoe from Michael Hohl Honda, which is actually the second car someone in my family has purchased from the dealership. I really appreciate the attitude of the sales people there. They don't work on commission; therefore, they're not so pushy to make a sale. The finance office worked hard to find a lender to offer a loan with monthly payments in my price range. Small issues that popped up after I signed on the dotted line were taken care of in a timely manner by the dealership. My phone calls and emails were answered within one business day, if not within a few hours of me sending the email or leaving a message. Customer service and satisfaction seems to be a high priority of all the staff here. read more

THESE PEOPLE DO NOT WANT TO SELL CARS.....THEY WANT TO DO CORPORATE INVASION OF PRIVACY CHECKS to see how much they can screw you and I out of......On 10 Sep 2015 my wife and I walked on the the lot with 15K in our pocket. We found a car my wife and I liked and could afford. Wanted a price. Salesman refused. Wanted me to fill out credit check report to get a price. (For a cash sale?) And I guess for a FBI background check, CIA check, a retinal scan and maybe even a rectal exam before they would quote me a price. WE walked off the lot for good!!!!!!!Go to hell Holn.........I would recommend you go somewhere else, ANYWHERE ELSE.... read more

prepare to bend over... these guys are heartless. they took my daughter and for a ride. A shell game and I paid out the nose for a car they said would be 15k out the door!!! read more

My wife and I are very happy with our new Honda Accord, and we were extraordinarily happy with the service we received from Michael Hohl Honda and especially Theresa Catalani in sales. We would recommend her to anyone! Very professional!! read more