Had a great experience at Springer's - wandered in to look at/try on some Tudor & Rolex watches…read more Sascha and Mikki were extremely helpful and took some time to chat with me. I was initially looking for a replacement strap for a Tudor watch I own (a Black Bay Bronze Blue Bucherer) and then spent some time sampling a number of both Tudor and Rolex watches they had on display. My wife and I were invited to a special member's only sale in progress in the top floor of the building and found a beautiful necklace for her to bring home. Prices were very much in line with what I expected and the customer service was top-notch - we'll be back!!

TITLE: SO we did it again stopped into visit our FAVORITE Jeweler's and people well now they are…read morefamily: Beth, Ashley and Sascha just the entire team!! This time we are here for the entire weekend for Ed's 4th of July Bday and guess what? He purchased the David Yurman double necklace and Beth was fantastic as always!! so Like he brought something on my bday he returned the favor!! The Rosa was a great hit also for lunch!!! Again thank you all for the laughs and conversation we stayed there for 2 hours never felt the great warmth and hospitality of a store like this in a long time!!!

Prompt service , very knowlegable - handled our TAG Heur and Seikos. Batteries for all three and a…read moremovement for the TAG ($200 for the movement - typical price). I also have a solar Seiko, and could have replaced the capacitor (stores the electricity from the solar watchface) - but I haven't decided on that. They suggested I might want go send it to Seiko factory service, but I think I'll just have them do it. Only costs $34.

Walked in and spoke with a very knowledgable and nice Chris. We thought that our Family Heirloom…read morePocket Watch was broken but he showed us how to use it and gave a detailed history for free. Very honest and passionate. We will definitely bring anything watch related here!

Such a positive experience today....Parting with our parents treasures can be challenging.....The…read moresensitivity and service I received today was beyond a five star......Thank you so much for your professional assessment and sensitivity to my emotional attachment to the couple of things I parted with today.

it's no longer there which i found out upon arrival because nobody updated online webpage notifying…read morepeople they're not in business

I took several pieces of 14 K and 18 K jewelry for repair. I also had a battery change. Steve is…read morevery nice and professional. Explaining what he would do. I was very satisfied with his work and will return again.

Excellent customer service! They had a necklace that I was looking for that I couldn't find…read moreanywhere else. Great price!

My husband and I special ordered and purchased a fifteen year wedding anniversary ring from Long's…read more We waited the ten weeks for it to be delivered to my local store. When it came in, I received an email letting me know. The email not only got my first name wrong, but included three pictures of my brand new ring, that I already purchased, on someone else's hand. I went to the store to pick it up today and showed the employee at the customer service desk, asking if this is normal practice at Long's? He agreed it that it was strange, but no apology or anything. I also had to ask for all of the packaging, travel case and cleaning cloth that normally comes with a purchase of the dollar value from this particular brand. Needless to say, this was a very strange experience for a multi-thousand dollar purchase and we will not be going back to Long's.

tl;dr came engagement ring shopping. started off slow but was able to show us around. however, no…read morefollow up. will not be going back Came here to go engagement ring shopping on a Saturday. This was our first time looking at engagement rings. I chose Longs because it was a well known chain that I was familiar with because of their watches. store was pretty empty but we were not immediately greeted, took a couple minutes for someone to come help us. At first, the associate felt a little impatient but my girlfriend and I both felt things improved after a bit. In total she spent about an hour with us, showing us all the different settings. We got her business card after and I reached out. First time took her 9 days to respond, said it was because she was on PTO. No big deal, said she would get me information Friday. Information never came, I followed up the next day but still no reply after a week. While I do appreciate the hour she spent with us, respectfully will be taking our business elsewhere as trying to buy an engagement ring should not be this hard.

rip offs they only buy at 10 percent of value brought things…read moreto sell several times less than 10 percent value offered

My sister went there after a friend suggested she try them. The friend's experience was positive so…read moreshe took her coins there. They were friendly and were able to evaluate and offer a fair price. It's not as much as if you sold them by yourself but she wasn't interested in doing that and was done within an hour

I stopped by yesterday, 7/2/26 to have links added to my Breitling bracelet and the service was…read moreexcellent. He even polished the bracelet. I unfortunately didn't get his name, but he did an excellent job!

I wonder if anyone reads yelp reviews to decide their next watch purchase?…read more My wife and I have purchased from Tourneau | Bucherer thanks our amazing sales associate, Asya. She has made our buying processes so simple and pain free. She let us try on multiple pieces and gave suggestions based on our wrist sizes and preferences. She was honest about how long it would take to get certain watches and didn't lead us astray in the buying process. I refer all my friends to her.

Absolutely avoid this business. I cannot caution you strongly enough. Absolute incompetence verging…read moreon malpractice. They're just there to push metal and rocks with no genuine concern for the customer. My wife went to Royal Jewelers with her engagement ring and the ring marking the birth of our daughter. She's had them for 27 and 24 years, and she left with both rings destroyed and needing to be rebuilt from scratch. The rings were joined together and she wore them often, but this past time she wasn't able to easily remove them. She wanted them resized and expected they would remove them by cutting them, easing them off and then add a small section to make them larger. Instead, after they were cut, their senior "expert jeweler" went after them with two pairs of pliers like he was using the "Jaws of Life" and tore open a 1/2-inch gap in the ring putting sharp bends and scratches all around the ring, including hard bends in the settings and basically destroying the entire ring set. Now she's home in tears with her ring, absolutely ruined by this yahoo, and needing it to be rebuilt from scratch. To make their failure even more painful for us, the ring was originally made by a good friend of ours who has since passed away. He was an actual professional jeweler that I'm certain could have easily have managed this task. When I called to speak with this jeweler, I got a complete song and dance of "Well I had to be careful not to cut her finger with the sharp edges" and "I told her some of the set stones may come a little loose". Seriously? He should have told her "I'm going to open up your ring like a pinata and you will never wear it again." And the nonchalant attitude of not my problem "well these things can happen" I got from him on the phone was beyond the pale. He could have easily slipped a thin strip of stainless steel under the cut to protect her and eased the ring off. Or, he could have cut the ring on both the left and right side so it would come off in two pieces. This is a simple job that just needs some care and can be done in many ways. Royal could have done better with bolt cutters! So, I would say to any potential customer, Royal Jewelers may be suitable for retailing pre-manufactured items or working on costume jewelry, but for anything with sentimental or monetary value just stay away. And to Royal Jewelers, I just say this, if you cannot do a job right, then just say so and don't take the job.

Avoid at all cost. Horrible. Overpriced and not worth it. Terrible customer service. Go elsewhere.read more