Standing in line on a weekend at Michael was a pain. The line stop just as I was ready to enter. The young gal who is watching how people leave and others enter. I Ask her why the hold up, she said her higher ups said to her in her 2 way stop people for a while which meant me and 30 others standing outside in line 6 ft from each other.But many of them waiting who I saw and others standing for another 20 to 30 minutes. When I got in and shop for T-shirts I noticed the line to check out was not moving much so I looked around and saw 3 only checkers out of 7 check bases not being used. Then I saw several workers in the art area in front to the right in a anther room glass windows expose them standing around doing nothing it seems like when I saw. The customers are wanting to check out that when was there crowds of people that came in to buy. Note: There should be more staff helping to get people move in and out and instead of delaying customers from coming in. In my opinion. read more

FUCK THIS STORE!! Their products are well overpriced so yourself a favor and shop at Amazon. All employees are useless!! Never want to help out and how another user stated it's all self-checkout. They're favorite thing to say is "are you paying credit or debit? Self-checkout is free". And when you do tell them you need assistance with something they get bothered. So why are you employed here? A woman with pink hair black rimmed round glasses was rude as fuck when we told her we had a question about their merchandise after asking us how we are paying and directing us to the self checkout. She asked with attitude what our question was and didn't even help us something else came out and helped. But moral of this review fuck these stores and it's all robot assisted, they are never stocked, rude customer service, and overpriced materials. Guess that's why they're always having sales. read more

Don't waste your time coming here for frames! Michael's bought out Aaron Bros framing (who used to have actual sales on frames) and then jacked up the price on everything. They put up ads online that make it look like all of their frames are on sale. You get to the store and they have signs up that make it seem like any frames made by "Studio Decor" (their sub-par quality frame "company") are on sale. Then you get to the register and whatever frame you brought up there just happens to not be the one on sale. Now that they bought out Aaron Bros they act like they're the only game in town, but they're not. There's a Hobby Lobby less than 5 min away that has ACTUAL sales on GOOD QUALITY frames. I'll be going there from now on. The staff here is almost as sub-par as the quality of their frames. They act like you're putting them out for helping you. Everyone at Hobby Lobby seems happy to help! I'll be going to Hobby Lobby from now on. Especially since the parking lot at the Empire Center is such a nightmare to boot!!!! read more

Love going here, but need to make sure I don't walk out of the store with bags and bags dull of art supplies. They were having special sales on certain items around the store, so I snagged two small hardcover sketch books going for $5 each and then one of my favorite marker brands had a sale, which is Micron Sakura. And snagged a pack of 3 black markers for $7. They repositioned their Dollar Section along the checkout line and had to stop myself from getting things I didn't really need. I ended up signing up for a free membership that would have coupons sent to my email as well as special discounts. read more

This store is terrible. The shelves are only about half-stocked, making it really hard to find all but the most common craft supplies. It's pretty terrible. Big box stores like Michael's buys up smaller stores (like Aaron Bros), or puts mom & pop shops out of business, then fails to provide any decent selection or availability. They're also poorly staffed, making it hard to get questions answered. read more

Picture if you will....me. Then picture if you will....holiday season. Now picture if you will ME stuck in a very looooong line at this here Michael's waiting patiently with my then Jewish boyfriend. (Trust me the Jewish part is important to the story) At this point I want you to picture Impatient Iris behind us who is very pissy, very unpleasant and very, well, she sucks. We are all borderline annoyed at the shopping sitch, the cashiers are going at anti-warp speed, but come on, it's the damn holidays, if you want quick, shop online dammit! So an employee lady comes over and says the words that have started more retail war revolutions than I care to recall, "I can take the next person in line over here." It is my belief that the minute those 10 harmless little words are uttered, society's members really show their true colors. It's after hearing those words that many idiots dare to ask the question, "What is next...really?" Clearly Impatient Iris' answer was her, even though she was nowhere near next. In fact, the JBF and I were technically next. So we start walking over and she guns it to the register and cuts in front of me. The cashier then says (and major props to homegirl for tellin it like it is!), "Umm, mam, I believe she was next" Impatient Iris doesn't listen and starts unloading her stuff in an oh so Impatient Iris kind of way. I stand there smirking since judging people is great holiday fun for me. The cashier then says, "Mam, I'm sorry, but she was next, I need to ring her up first." Impatient Iris then rolls her eyes at the cashier, turns to me and gives me a look of death and says, "She doesn't mind if you ring me up first, now let's go!!" It is at this time that I would LOVE for you to imagine my internal 'Oh HELL NO BITCH' neck roll coming on. Imagine also my level of 'Oh no you diiii iiiiiint and it's on!' excitement as I said, "Actually. I do mind and you are rude, so step aside cuz we were next." The now Impatient Iris turned Irate Iris, looks at me like I'm kidding. Answer, actually no, I'm not. And I push her crap aside and the cashier starts to ring our stuff up and you can just taste the anger and hatred in the air coming from this woman. It was awesome and I tried really hard to contain my laughter and excitement for this beautiful holiday moment. We finally finish our transaction and as we are walking away from the line, Double I yells, "Merry FUCKING Christmas!!!" to which we turn and say, "We're Jewish" and laugh and go about our Merry way. Yay, fa la la la la la la la la :) Moral of the story, don't be an asshole, it's a line people, it will move so pop a Valium, shut your pie hole and chill the Eff out! read more

Michaels - Arts & Crafts Near Me - Burbank, California

I have a love-hate relationship with Michaels. I love it because: I love anything crafty-painty-diy-y. It's a convenient location, there's always free parking in the huge parking area. It's a bit messy sometimes, but fairly organized in it's own way. They carry a lot of supplies. Some sales are good. There's always a coupon in the paper or online. I hate it because: It's generally REALLY PRICEY. Expensive. Costs and arm and a leg (you get my drift). Can get a touch crowded sometimes (but not too bad). It can be a wee bit hard to find some things sometimes. Customer service, while generally nice, isn't "expert." Overall, I like to just go to Michaels to roam around and see if I can find something for cheap (like on sale) because I honestly can't afford most of the things regular priced. I just can't shell out good money for overpriced things. I do appreciate some of the cheaper little tubes of acrylic paints. Some are under a dollar and work just great. read more

Just to make it short: Bob & Saul did not know AC Moore was a competitor or even a store and that Michaels in fact accepted AC Moore coupons (stated via Michaels' website). Bob stated that Michaels only accepted Jo-Ann Fabric coupons. They're also "upper" management and they do not know Michaels' policies and made the situation awkward and uncomfortable. Customer service was poor today. read more

Michael's is a Michael's is a Micheal's all over the country. This one is decently stocked, staff is helpful when you can find one.

This store used to be absolutely amazing, but now it's gone down the drain. I can't even find what I need because the aisles are so messy. You have kids throwing stuff everywhere, opening paint tunes and packages, it's a complete mess. This store never seems to restock their shelves. I went there on a Sunday and there is this one employee (Hispanic/Latina girl who is short and has straight long hair) who walks around with the biggest bit** face ever. I saw her yelling and getting mad at a customer for asking her to open the glass door to get something. Not to mention she was even at the checkout stand and was glaring at all the customers. Please do her a favor and fire her immediately please. read more

I have been having the most miserable time with the framing department. My order still hasn't been completed and it is 10 days overdue. I have spoken with so many staff members and no one can give me an answer. I have sat on hold for extended periods of time without being helped and I have had to call multiple days over the last two weeks to see what is happening. It is a wedding gift for someone who lives in Europe and at this rate they will be leaving without their gift. It has been the most frustrating experience and it is not worth the discount pricing. Paying a different company more money is definitely worth it to not have to go through this saga. They get two stars because I have never had a problem with the rest of the store and I always engage with really helpful and polite staff. The framing department deserves no stars. I hope they didn't lose my order or my pictures because they are irreplaceable. So unhappy. read more

The blonde girl at the register tonight was so nice and made my return so smooth when I had questions and concerns about the price, I'm not sure her name but she was so kind!! read more

I went to michaels and had a little trouble finding a QR for something I wanted to buy, lucky Jason was there to help me sort out my problem with his great multi task it skills 100% satisfied read more

I just went christmas shopping today 12/22/22 at about 12pm and had the absolute most shocking encounter with JARED, one of the cashiers. He forced us into the self checkout and refused to help us. I understand that they were short staffed and needed to help somebody else with a return. As i was scanning my items in the self checkout, i overheard him having attitude with the other customers he was helping because they didnt speak good english.. questionable... Its ok to have a bad day but not to take it out on minority customers.... laughing and making fun of customers while they are struggling is not ok. Jared needs a reality check of entitlement privilege and needs to be more grateful for his 20/hr cashiering job. read more

Great products ! Fun environment . Everything you need it want is at Michael's . Staff is great too

Their curbside pickup right now is an absolute mess. I wouldn't go here right now. They don't answer the phone and then give mixed instruction. Others might be good, but it took over 40 minutes to get our stuff even after they emailed saying it was ready. Compassionate during these times, but their system needs work. read more

This review is for the custom framing department, with which I have had the good fortune of working for several years. Whether I'm framing a large, delicate 70-year-old wedding photo or having my professionally retouched family photos custom framed, Michael's offers the absolute best selection. Always gracious and patient, Maribel in the custom framing department has been a wonderful source of help with her creative ideas and suggestions, and Ivonne, the thoughtful dept. manager, also has innovative ideas to help you create a masterpiece of museum quality! Before coming here, I always call first to be sure these ladies are available, and I appreciate the time and energy they devote to my framing orders. They're the best, and you'll be thrilled with the results! read more

ONE STOP FOR ARTEST IN EVERYTHING! Find all the things you need for crafts, art supplies and much more. I usually like to put puzzles together and ever since doing so, I come and get the supplies I need and complete with the great advices the employees suggest and it always comes out being perfect. Great facility with organized and well stocked items. Its like going to HomeDepot, but as a Hobby, craft store. A+ 5 Stars read more

Michaels - Michaels - Arts & Crafts Near Me - Burbank, California

Went there last night because their website says they had a few of this one item in stock. It's not available on line and I checked for stores within 100 miles. It's located in the big mall with Best Buy and Krispy Kreme, etc. Plenty of parking spaces, and inside it's a huge store. I looked around and couldn't find the item, so I showed a picture to a female employee and she asked the manager. Unfortunately, they're out of stock. So, I'll have to wait for next year to see if they get it back. I'll have to buy it right away with a regular 40% off coupon instead of the 50% off Halloween sale they have this week. read more

My husband and I saw the doors open with an employee out front. We pulled and asked if they were open. He replied "yes". We parked the car and walked to the door which was locked and the employee smiling at us. We will not do business with stores that employ jerks. read more

one can spend hours at this store... they have everything for arts and crafts. I went there to get a gift for my niece, she just chose everything for painting... I couldn't afford the whole store but I promised her to come back. I even gor a couple of picture frames and home decorations for myself. Just make sure not to go there during busy hours, or you can get stuck in the line for 30 minutes especially before holidays like Christmas, Valentine's day or so... read more

This place is my second go to place for Michaels. It's next to our closest target and costco. My wife needed me to buy some ribbon and return some items. Some of the Michaels are so busy that the lines are curving around the corner but this Michaels had 6 registers open which I appreciate especially in the busy times of the day. The register girl also told me they had a 40% coupon today so that was also greatly appreciative. Always good to save money when coming to an arts and crafts store. I would come back to this location of I'm near the store. read more

Big! Actually carries the sixxiz and cricut machine INSIDE the store. Found several die cut alpha sets as well. Also found paper patterns that I've been looking for online and moskatel's and other michael's and joann's for weeks now. $20 for 100 pages. What a steal! Also found label shape that i've been searching for for weeks as well... Also found wedding program in the right shade of purple in a great design pattern! Yey! No large chipboard alphas though. Michael's, I love you and hate you. Everytime I walk in for one thing, I walk out with a dozen things! You're making me broke! read more

Oh Michaels, how I love thee. Ways that I love to express myself are through photography and acrylic painting on canvas. My husband is a huge model train guy and loves this place as well for his supplies instead of paying a fortune at those hobby stores. It always seems that Michaels is having a sale on something. Today I lucked out and got a huge pack of 7 good quality canvas for 20 bucks, an easel for my table to replace my other easel for 12 bucks when it was normally $30, and of course the acrylic paints were all on sale as well. Gotta love it. Only gripe is that damn line, but I must say they have found a way to make it go a lot faster as they no longer have their separate lines for each cashier and have one long line and the next person goes to the next available cashier. That's the best way to do it. I also wanted to mention the great sale they had on their candles. Three big candles for $10, normally one candle is $5.99. I'm already enjoying the aroma of our fall harvest scented candle. I plan on taking a few classes here as well and am super excited. Its just that everytime I go to Michaels they're all out of their class schedules, huge bummer. I really want to take their Wilton cake decorating class and a sewing class here. I love me some Michaels! read more

I love Michael's for any project and always get a good deal with the coupons in the sunday paper or online. you can just show them your phone. just found the most amazing scrap booking paper in the clearance for 14 cents it's much to nice for scrapbooking i'm going to save it for a special project. read more

Been a customer of Aaron Brothers opposite the store and loved this company for 30+ years. Never felt as unappreciated as on my last visit in Aarons store. Each and every of the 20x20 canvas' I wanted to buy was damaged - and the guy at the check-out did not care. I left without it. Now, discovered Michaels Art and Crafts - had never been, and they have been so friendly - sorry Aaron Brothers, you just lost me as a customer - Michaels, here we go! read more

I wish there was a way to give them 00000000000 stars! Customer service sucks!!! Called the store ask for them to check to see if they had something and she tells me well we are busy and no one on the floor to help you!!! Are you kidding me?? What kind of customer service is this????? I even told her I had an hour drive so I didn't want to take the drive there and then not have it.. still didn't care to help! I'm disgusted with the lack of professionalism read more

I came here with my two boys (2 and 4) to meet my sister with her 18 month old grand daughter (yeah, she's way older than me...) to make gingerbread houses for Christmas. The buying experience was harrowing. This place was packed and the line to buy stuff was super long. I wash pushing a side by side, 28" wide double stroller and no one budged an inch when I was making my way up the aisles to the gingerbread house section. And, when we were browsing through the different kits, of course the women walking through the aisles expected me to move my stroller but didn't give an inch when I walked by them. Whatever... These crafty women and men are obsessed with their little projects so much so they forget basic manners. This place should change it's name to Rude's because that's what everyone shopping in there are. Oh, as for the gingerbread making class: the kids had fun. Until it was time to leave. Then no one wanted to get out of the way so we could get out. Really? If their kids wanted our spots, they should have at least moved out of the way. What is it with this place?! read more

This is why I go to Hobby Lobby now.. First time in here in like 3-4 months. I saw several things I liked none of which had price tags. Things tossed in bins ( like planners) saying 40% off but NO prices. I'm not carting everything to a cashier.. also what kind of beads sale was that this week?? I mean I would've saved much better being able to use a coupon!! Or if it was half off all beads. Ughhhh read more

Michael's is better than a candy store. Timothy was very helpful, courteous and friendly. Sale today is great!

Coming here is getting increasingly more annoying: long lines, cluttered aisles, mislabeled aisles.... Really wish they carried fabric, but that's a chain-wide issue. Where else in town can I buy cheap craft stuff/fabric? read more

Michaels - Really messy and cluttered the last few times I came in. - Arts & Crafts Near Me - Burbank, California

See all

The Five stars is for all the nice employees (3 of them) who helped me today, with my art prop conundrum and their very thoughtful and knowledgeable recommendations read more

I have been going to this location for five years. I'm done. Actual real art supplies are never stocked. Pencils, pens? Noe. Giant Halloween wreaths? 10,000. So much waiting. Staff was rude. I'm done. I will literally drive across town now for art materials. read more

Crappy shitty slow service. Where is everybody? 6 people behind me and one cashier? Why just why?

Recommend checking online before heading to this location. Never ask the employees for help they don't like that. This should be the last stop Michael's literally go to any other location other than this one. If you actually have questions don't bother with this location. Also they're so lazy when it comes to doing their job they will give you attitude and call it customer service. Anyway, had a lovely experience at the studio city location have a good day read more

My review is on custom framing area. Thank you very much for your GREAT service. Special THANK to CADENCE for highly professional and kind attention. Thanks again!!! read more

I'm really annoyed at the moment. I purchased what I thought was a brand new cricut joy. Just for convenience to carry around cause my maker is too big and heavy. I picked it up yesterday and barely had the chance to open the bag up and look at it. And it was used! Marker that it comes with was thrown in. The cord to plug in was out of its wrapping and badly wrapped. And the machine it self had no protector like when you usually buy it brand new. I will be going tomorrow to fix this. Cause I did not spend the money for a used one. So disappointed and angry. read more

This place is overall good. Not great but not bad either. Some areas are super clean while others look like they just threw all the junk in the shelves. The employees are really nice and the prices are reasonable. I always go here for scrapbook paper and other things for my son's projects. It's really not hard to look for things since you can pretty much figure out where everything is. read more

The lady with tattoos was probably the most blunt rudest employee I waked a question and right when I didn't even finish she said no with a snarky little attitude. read more

For 2 days already ive been calling and been left on hold for about 20-30 trying to look for an item which is the 5 letter press drawers. The customer service was so bad, i got hung up on twice and when i finally got answered by someone they were not able to answer any of my questions. Its completely frustrating. It will probably be the last time i call for any kind of help because its completely pointless. Aswell with them updating the site it says they have items in stock ready to pick up at store and when you call they say they dont have it to try calling tomorrow and the next day its the same thing. It literally happens with every other micheals i call Burbank, granada hills, Stevenson ranch and Encino. read more