The Service: Very friendly & helpful. The Store: Good location, right next to the mall entrance. Always some kind of promotion going on. My favorite location to shop. The Parking: Mall parking structure read more

I really like the variety of lotions, candles, body care, wallflowers and air diffusers in this store. Especially during the holidays, they have so many choices that it's hard to pick one. Customer service, I never had any issues or bad experiences. I am always greeted by staff and were helpful when asking for help. They are friendly and offer baskets for items. This store is always clean and well maintained. Staff try their best in keeping the store clean. This store is my to go place when it comes to holiday shopping. For parking, this location is located inside the mall so parking is easy to find. read more

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One of my favorite locations to visit. The amount of selection from lotions to gels. They also have some great candles as well which includes a great variety of scents that can freshen up any place. The soaps and shower gels are a great buy at this location which is an added bonus. The staff is friendly will help you with any of your questions. Parking is in the mall garage. Park near the cost plus side of the mall on Magnolia. read more

i am a b&bw girlie! this place smells soo good! i loove this place for all my perfumes, soaps, candles, body creams, & shower gels! i am loving their Valentine's Day collections. the perfumes & candles smells like caandy, it's so yummy! this place is always nicely organized and put together easily for customers to find products. the girlies at this location are so nice & welcoming, always wanting to help me. the girlies are always hooking me up with deals & such! read more

I enjoy Bath and body Works products in this location is pretty convenient if you live in Burbank. They have sales throughout the year, so it's rare that you should be paying full price for their products. I put a four star because most of their scents are constantly changed throughout the year. So if you enjoy more citrusy, smells, those are all gone by the fall and replace with things like pumpkin and peppermint for Christmas. I wish they would have more citrus smelling staples throughout the year. read more

BAD BAD CUSTOMER SERVICE!! On Thursday 06/05/24 7:20pm NATALIA specifically was rude I always said if you don't like your job just quit and Do whatever you like.. we are paying, I'm not asking for anything free I can't describe how I felt when she treated my mom bad.. her face was like WTH and felt discriminated We been buying B&B SINCE I WAS A CHILD Please manager if you read this Try to hire professional people that can handle and treat YOUR COSTUMERS right! read more

My wife and I stopped by here while shopping in Burbank mall. She really wanted to check out the scent on the candles and she found one that she loved. The employees working at the store are very friendly and they walk around so if you need any help, you'll be able to find them. The store has a lot of stuff to offer and everything is presented nicely. My wife plans on getting some candles from here when they have their sales. read more

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I wouldn't recognize ordering online for store pick up. I ordered pick up and the order wasn't ready for 2 days! When I walked into the store the store was large but inventory seemed to be limited on certain products. I love BBW but I would rather go to a different location read more

I stayed here for around 20 minutes, but I honestly feel like you could spend hours in here. Some of the scents are honestly kind of bad, but some are awesome, so it's really just about finding what you enjoy. The laundry and minty/tea scents smell bad to me but the fruity citrusy scents are great. They have plenty of Try Me samples of body cream, lotion, and perfume cards. The customer service and staff was good, and they greeted us and checked in with how we were going periodically. We came in because we had a free body care coupon and left with the Pink Pineapple Sunrise body cream. It's super moisturizing and smells like pineapple candy. The store is organized really well and they have plenty of Buy 3 get 3 free and Buy 2 Get 1 free sales. Definitely recommend! The gift packages are really cute too. read more

Bath & Body Works - Bag - Cosmetics & Beauty Supply Near Me - Burbank, California

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I was given a $20 gift card by email I was treated unfairly by customer service and supervisor I was denied my $20 I lost my phone and my information SHAME ON YOU BATH BODY WORKS read more

Bath & Body Works is located inside the Burbank Town Center Mall on the second floor . Due to covid restrictions only 7 customers are allowed inside the store at a time. I understand the need to implement these measures but it's definitely an inconvenience. You are basically at the mercy of the window shoppers and the customers that take their time. I was six deep on a Wednesday afternoon and the wait was around 30 minutes. I can only imagine the wait on weekends. The store is well stocked and easy to navigate. All the employees were friendly and made themselves available for customer assistance. The updated hours are 11am-7pm Monday-Saturday and 11am-6 pm on Sunday. read more

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After dealing with clueless sales associates at The Oaks in Thousand Oaks, I decided to try this store. Oy vey this one was just as bad. They had their usual buy 3 get 3 free sale, and this includes the large expensive men's colognes. Every associate at that store insisted that it didn't (flat out wrong). So, I ordered online for pickup at this store. Burbank was the only store that had all 6 that I wanted. But there was a problem... The drones at this location canceled my order. They claimed they were out of 3 of the items I wanted. Wait a minute... this is 2022, how could you get this so wrong? You scan a barcode, automatically decrease the number available by 1, and I, as a shopper, should see the correct count. I guess this was too hard for them. They then tried to screw me out of the deal. They gave me 3 of the colognes for half off. If I still wanted all 6, I would end up spending more money than I should have with the deal. So, I just ordered everything online, got the deal (minus $6 for shipping) and received the items before Christmas. Brick and mortal is suffering, and Bath and Body Works and the people they hire show that it is well deserved. From now on I will just order online and have the items shipped. So much less hassle. read more

What can I say, I love a nice candle or 10...Bath & Body Works always comes in clutch with the seasonal scents and frequent promotions! This location was just remodeled so it resembles a White Barn more- darker walls and similar merchandising, but same friendly workers and decent selection. This isn't the biggest or most well-stocked Bath & Body Works around (the Sherman Oaks one is pretty good for more options), but it's convenient and usually has most of what I want. I love their soaps as well, and their Semi Annual Sales (winter and summertime) are a good time to stock up. They have an app as well so you can earn rewards and use digital coupons. They're located at the corner on the second floor of the Burbank mall closest to the exit onto Magnolia. read more

Bath & Body Works - Newly remodeled! - Cosmetics & Beauty Supply Near Me - Burbank, California

Bath & Body Works had a semi-annual sale going on... I found out about the sale from personalized junkmail, Joseph C and YouTube's Coupon Savvy. Anyways, Bath & Body Works was in the midst of renovating the original store front off Magnolia Blvd . So I had to find the temp location on the third floor. I heart the mall, but I'm no hunter. The smaller but well organized Bath & Body Works was half on sale. Everything's getting bought up quickly: sale or not. The mall wasn't full but B&B Work was packed with customers & products. I only bought a candle and holder. Both priced at 50% off. I usually stock the scented candles, but they only had 3-wick candles left. Those sized candles easily last more than a month. I only shop at Bath & Body Works once or twice a year. The employees have always been friendly and knowledgeable... But I always end up having to put myself back into their rewards system. It like nuisance-level now. Let me go read their email now. Coupon Savvy, June 2019 - Bath & Body Works (SemiAnnual Sales) Haul https://youtu.be/C_sC8CE5_JM read more

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I like pampering myself from time to time and I like Bath & Body Works body lotions, they always come up with cool flavors and I have some classics that I like to go back to all the time. The location in the Burbank mall has moved temporary because of the renovations. I do miss the old spot, it was so convenient, sometimes I'd pop in just to wash my hands with their nice smelling soaps. For a few months they'll be upstairs, 2nd floor, near Sears. I was in the mall to cool off a tad and kept seeing ladies carrying their bags with the semi-annual sale. So I couldn't resist because it's that time of the year when I get some lotions for pampering. It was a tad crazy in there, but the customer service was great, the young lady that checked us out was very sweet and pleasant and they had a nice selection of cool items on sale. So, yes, I treated myself! read more

Re customer service: I don't know but they seem to selectively welcome incoming customers/patrons but not all. Don't say goodbye or thank you etc..The two greeters were talking and ignored me and made me feel as I was interrupting their conversation. I asked the stocker a question and she looked at me as she was half asleep. Such a downer to be there . The one star is for the helpful smiling cashier that was the only one who emanated warmth. Re the merchandises: One needs to be careful in selecting body sprays or bath washes and make sure it works with your body chemistry (don't use the card board test strips) and make sure you test it on your skin. I bought a couple of sprays and everyone in the household told me it smelled like "cheap dollar store perfume". I had to exchange it for lotion and hand sanitizer. I think all items are inflated and overpriced so you have to wait until there is a sale (they always have them) to purchase them. read more

I can see why customers are complaining. I don't know why they hire people who clearly don't want to work and have no professional etiquette. Bad customer service equals to loss of profits, and you know what that means. read more

Doing a little after Christmas shopping and got sucked into their HUGE sale. What can I say, I can't pass up the $10 candle $3 air freshener clearance sale. This place was packed! Shelves being restocked..baskets overflowing...things out of place. But for the circumstances, I think the team of about 5 employees were kicking butt. At no point was I ever offered a basket or bag, while I am precariously balancing 4 large candles and a handful of air wicks. Probably a good thing or I'd have bought more than I should anyways. The line was almost to the back of the store. I stood there debating whether I really needed this or not. But I saw a cute blonde (maybe manager) get on her headset and notify the other employees that the line was very long and to "let's get it down". And with that, things just double timed...And before long I was at the register. (Just as the same girl clicks on her headset giving praise to other employees for the great work). No coupons, quick swipe and I was out of there. I did notice a few people bringing in expired coupons, raising a little fuss which was slowing the lines down. But the girls behind the register were polite and would double check expiration dates and sales and give an apologetic smile. Overall I was very impressed at how well the girls were doing given the circumstances in this Friday before New year's eve. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Burbank, California

Horrible customer service! My boyfriend came to pick up lotion for me, (which by the way he already knew what he wanted) and they refused to let him inside the store. It was 6:56 and the store closed at 7pm, and regardless on what time it was before closing; you're supposed to accept anyone who walks in before 7pm. The fact that my bf specially told him he already knew what he wanted which was a MEASLY BODY BUTTER and the employee still said no was beyond me!!! His excuse? " I'm sorry but we just accepted our last customer" I don't care if it's 1 person or 100, the closing time is 7:00PM!- You should accept anyone who walks in!!!!!! I mean should I come and help you understand the difference between the two?! Whoever manages this store should definitely look into their store policy and maybe address it to their employees! I used to work in retail many years ago and we accepted anyone who walked in before our closing time. There were even times where we were closed and I still let customers in, I watched countless amount of times where groups of people walked in and I still greeted them with a smile on my face. You just lost a good paying customer. Thanks but no thanks, I'll take my business over to The Body Shop, their customer service is over the top (and did I mention? they give free samples!) Can't believe my bf rushed over there before closing time only to be refused to be let into the store ( DURING WORKING HOURS!) read more

Worst customer service ever! Store closes at 7. Arrived at 6:15 driving across town to arrive on time. Was told line is closed and wouldn't allow me to stand in line. The person in front of me guaranteed to go in. Rude! Rude! Rude! read more

The store is now open! Sunday's 12pm-6pm and Monday through Saturday 11am-7pm. They are limited customer capacity to 12 people in the store at a time (including employees) to support social distancing. read more

I asked somebody else about product I was looking for and tried to find it for me with no success and a few min after Elizabeth was able to help me to find the product I was looking for !! Thank u Elizabeth you deserve a raise !! read more

I usually don't write reviews but this experience must be shared. I don't come to this bath and body often but Cheney really put a smile on my face! She made the check out process fun and easy. Love to see employees enjoy their job :) read more

This review is for the customer service!!! I walked in only for the beach scrub and then was informed of the sale going on by Evelyn. She also told me to download the app for a free gift, yay! The real MVP was Amanda. I ended up trying to get the Love aromatherapy body cream, the beach scrub, and two hello beautiful lotions. The hello beautiful lotions were for my mom because she's obsessed with those. However the grand total ended up being like $50 which was off putting considering all the "sales" and free gifts. Anyway, long story short I changed my mind about a million times and Amanda was so patient. Ended up with one hello beautiful, one scrub, and one love body cream. Thank you for your patience and awesome customer service!!! Sincerely, Happy customer UPDATE: Came in again today and WOW all staff at this location are rockstars! I thought my heart was broken beyond repair when Crystal told me that my favorite sand scrub was not currently in stock/season and wouldn't be back until next summer AKA a year from now. But then she recommended I try another scrub from the Aromatherapy which she said was basically the same texture as my go-to item. Just tried it out and I absolutely love it. I fully support a raise and/or bonus for the staff at this location. Keep it up B&BW staff! read more

Cashier is lying about the phone number they input for rewards! I have two phone numbers and I accidentally gave the wrong one but she said it went through and when I left the shop I find out that she was lying. What an actual F read more

I just want to throw this out there that Bath and Body works is my happy place. Due to the pandemic i have been avoiding malls and huge shopping structures in general. But i had placed a massive order of wall flower refills and one was a bit leaky. So i went in To this store to exchange it. All other workers were kind except for the two up at the register. There were only two whole customers at the time, me being one of them, and one of the cashiers looked at me and said im going on break lol. She could've easily checked me out and then gone on break, but i get it rules and regulations are strict for breaks and lunches. But when the other cashier went to help me she was just giving me an attitude. I asked her if i could exchange my wall flower and ring me up (cause I'm an addict of al things bbw) and she read more

I love the aromatherapy line here and needed to run in to do an exchange for something I purchased a while back. I was greeted by a super friendly associate who quickly asked what I had in my "holiday" bag. Busted! haha! I hesitantly mentioned I was hoping to do "just" an exchange and he warmly told me not to worry, I could swap out for like items and even offered me their newest scent in the form of a BBW ribbon bracelet. Fancy. ;) Anywho, I ended up getting someone not too experienced at the register trying to understand my exchange and when the friendly person, Artin, which I later found out his name swooped in to save the day and my time. He was gracious in taking over with the associate, efficient in doing my exchange, super friendly and funny. I was putting off going in to do this because so much time had passed but Artin went above and beyond to make me feel ok about it all and left me desiring to return for more goodies when I have more time. read more

Bath & Body Works... where does my love affair start? I think their scents, and the variety of scents they have is unbeatable!! Also - their prices is unbeatable. Check out their smells on any day you're walking through the mall but do NOT BUY until there is a sale. Why wait, you might think? Well the point is - you never have to wait long. Every week or two there is a different, new sale or deal for whatever reason. The most recent sale was for Memorial Day - Buy 3, get 3 free! That literally means you're cutting the prices in HALF! For me, I would be buying their Body Creams whether they're on sale or not, so that's serious savings for my wallet. Makes me very happy. Also - their personnel is out of this world friendly. It was Memorial Day Morning, fairly early... I would expect people to be grumpy because they have to work on a holiday, but they were super chipper, excited, and enthusiastic. This one girl kept coming back to check on me because I probably was spending sooo much time smelling everything, but she kept making really good scent recommendations. They have some new lines which came out recently which are ultra delicious - go try them out: Country Chic, Carried Away, Into the Wild... oh - and the Coconut Passionfruit is super summery! read more

Bath & Body Works - Amazing seasonal candles! 14.5 oz candles 2 for $20! - Cosmetics & Beauty Supply Near Me - Burbank, California

Went in to buy mini hand sanitizers because I was out of them and your employees that were greeting at the front of the store carried mocking conversations between themselves and made comments like "why don't you just wash your hands" and "you may as well quarantine yourself". These employees need to carry themselves better. This makes customers feel uncomfortable. Side note: Cashier with short blond hair was GREAT! She's the only reason I gave two stars. read more

It's Bath & Body Works.. the only thing that makes these cookie cutter chain stores different is the staff.. Greeted as soon as I walked in by a more then friendly metro sexual. He told me about the buy 3 get 3 free, but it always seems it's always like that.. I came in to stock up on my Japanese cherry blossom. I like that they don't hover over you, they offer you a shopping bag and leave you to shop. I'd like it more if it wasn't in the mall to be honest.. and I think two bags would had been nicer then throwing and 9 of my heavy lotions and spray into one tiny bag. read more

Today was a mall crawl day. I appreciated the friendly, welcoming staff. The girl(s) who helped me and my friend browse-but-not-buy (cause we're broke ass fools!) were very friendly and also very knowledgeable about the products and promotions. Me gusta. read more

Love to peruse this place and smell all the various scents. Especially love when things are on sale, too, because I kind of don't think some of the things are worth full price, and also I'm a sucker for a good sale. I tend to stay away from the vanilla-y scents, but other than that, I really enjoy sampling the various products. And let's face it, any 90's girl will tell you that CUCUMBER MELON is the greatest scent on earth. If you can't agree with this, we definitely can't be friends. Bath & Body Works also makes a great gift, not to sound like an infomercial. If you're in the mall and have never been to one of these, I'd definitely suggest a visit. read more

This store used to be full of happy, helpful associates. I don't know what's happened in reason months, but it's not the same smiling faces or energetic crew I knew earlier in the year. A lot of my favorite employees are nowhere to be found. I can't seem to find anyone happy to help me shop for Christmas gifts. read more

I had great customer service from Brianda. She helped me find a gift for my friend with a great attitude and friendly service. The gifts were wrapped and prepared very nicely! I couldn't ask for more. read more

I came in today looking for a fruity candle. Sam helped me out today and thanks to her I found the perfect candle. Exactly what I was looking for. Everyone was greeting us when we came in. Really happy for the service I got today. They're all really nice! read more

The level of customer service in this particular B&BW store definitely leaves me thinking, "Meh. I've experienced better." The entire basis of this company is "Our Customers Rule". As someone who has worked in a large number of customer service jobs, including a few years at a Bath and Body Works on the east coast...I know how difficult that can be sometimes. I also know how to be a good customer, and it's frustrating to me when I'm treated poorly when I try so hard to be friendly and easy-going when visiting any retail or restaurant establishments. A few times I've had to make returns and exchanges at this Bath and Body Works location in the past few months due to my pregnancy and frequently changing tolerance to scents. I know doing returns or exchanges are frustrating to employees, so I always make a point to make my returns/exchanges when I'm also making a purchase so that it doesn't throw off anyone's sales numbers. I bring my receipt, and I have everything organized before I go up to the register to make it as easy as possible on the cashier. I also try to go during non-peak times if possible. Still, in spite of all of this, the employees at this location have always been incredibly rude. Glaring, mean looks...just stuff that I don't need in my life, especially when I'm going out of my way to try to be a good customer. Once when exchanging a candle (and making an additional $30 purchase), the cashier made a huge scene about taking the used candle, wrapping it up in a bag, stapling it, writing on it with a sharpie, and disposing of it before finishing my exchange. Why not take care of your customer and then do that after I leave? Seriously unnecessary, a huge waste of my time, and incredibly rude. The only reason this location doesn't get one star is because the location is convenient enough and the store itself is generally decently stocked. The customer service is unfortunately horrific. read more

Don't hate me because I want my skin to be soft/smooth and smell good too.... I have been a customer of Bath & Body Works for quite a long time. Just when I think I'm going to give up getting their products and try another line, I find I'm just not as happy with the results. Things I love about this place. - if someone gives you a gift and it's not the right scent, you can bring it back and trade it for one you like - the buy 3, get 2 free deals are great - the discount coupons (if I don't space out on the expiration date) are great - nothing keeps my skin smooth and soft like the body creams - have also become a huge fan of the plug in room fragrance (they can keep even the smelliest rooms smelling good) Really.... the only thing I can whine about is some of the scents I used to love have been replaced. I miss the OG vanilla. I used to be a serious vanilla fan. My new favorite the the Aruba Coconut... but I'm kind nutty about coconut in general. read more

This Bath and Body Works at Burbank has questionable customer service. The employees I've encountered either don't know their company's return/exchange policy or they don't follow them and make up their own. It is disheartening for customers who do not educate themselves on Bath and Body Works' return policy and are ripped off by the employees here. For anyone who doesn't know, Bath and Body Works has an excellent 100% guaranteed policy. That means if you don't like a product whether you bought it or received it as a gift, haven't opened it or have used it (even if it's more than once!), you can return or exchange it if you're unsatisfied. That's why I feel safe shopping at this company. I know if I purchase a product (and since I buy so many, I don't usually get to using it until a few months later), I can always exchange or return it if it is irritating or doesn't work for me. The company explicitly states you can exchange PRODUCT for PRODUCT, meaning lotion for lotion, shower gel for shower gel, etc, in the same size regardless of season/date/selling price, or receive a credit for the lowest and/or current selling price. For example, if I bought a Sweet Pea 8 fl oz. body lotion, and the scent was too overpowering as I wore it over the week, I can exchange it for another scent in the same size. It shouldn't matter if the scent one is returning is the current Sweet Pea, a discontinued Dancing Waters, or holiday scent Winter Candy Apple. The employees at this store don't follow that. Today I was shopping at Bed Bath and Beyond in the mall, and decided to do an exchange at this BBW. I brought back a Winter candle that wouldn't burn evenly, and they would only let me select from the two pitiful candles they had available since everything, including the scent I was trying to do an even exchange for was sold out. I was told I could only exchange for those two candles since they were from the same season. Moreover, I was accused of not knowing how to burn a candle. I was told my candle burned perfectly normal. I had to actually defend myself and tell the employee it only "looks normal" because I was melting the edges with my lighter, burning it for 8+ hours, and soaking wax with a cotton ball in an effort to have it burn evenly and the wick not drown. To sum up this Bath and Body Works in the words of Skye Sweetnam, it sucks. read more

I love all of the sales and coupons that Bath & Body Works offer. I went in today and forgot to have one of the coupons applied. I went back with my receipt and it was no problem at all to get my free product! The customer service here is outstanding! Everything about the store was beautiful..so neat and organized. A big thank you to Crystal and Suzanne! read more

I go to this store about once every two months, but I never buy unless they are having a sale. Their scented products (which is almost every thing) smell nice. When one sale, the prices are reasonable. I got the plug in "Wallflower" today for $5 and a package of refills was also $5. My favorite are their candles - which on sale (3 wick candles) are $10 each! Also, they rotate the scents of their candles and lotions, especially around the holidays - so stock up if you like them (I miss the Leaves candle and the vanilla mint or peppermint lotions....) read more