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    Michaels

    4.1 (8 reviews)
    Closed 9:00 am - 9:00 pm
    Updated 3 weeks ago

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    5 years ago

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    3 years ago

    I was at Michaels in Destin today. Ronda was my cashier. What a fabulous personality! She was helpful and nice. Thanks Ronda!

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    6 years ago

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    13 years ago

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    16 years ago

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    5 years ago

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    14 years ago

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    14 years ago

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    Marshalls - Beautiful thread work

    Marshalls

    4.1(8 reviews)
    0.9 mi
    $$

    This review is solely for the cashier that just ridiculed me in front of customers. I live in Texas…read moreand shop at the Marshalls stores there and have no issues. We are visiting Florida from Texas for a month and did not expect it to be chilly here, had to go grab some cold weather gear that us Texans did not pack.. ooopsies! Husband and I stop at Marshall's... Don't get me wrong, I know I'm not at Nordstroms or Saks.. I don't expect assistance finding things not a glass of bubbles while I shop... I came to Marshalls for a reason... good high quality clothes and brands for a fraction of the price. Husband found a few long sleeves and of course didn't want to go over to the beauty area and try on... he just put them up to him and proceeded to the checkout.... only to get back to our rental condo and can't even fit his arm in two of them... one was good to go and he will be wearing that one over and over...about to get into why.. Those two small shirts went right back into the bag with receipt and tags still on... that's how I roll... I want a refund and respect and honor store policies and want to make everything eezy breezy for myself and the store workers. A few days later we are heading to Destin and I grab my Marshall's return bag with all the goodies and receipts.. Husband that refused to try on stayed comfy in his Jeep while I went in and did the dirty work... Get to the register and kindly say hello and start my return process.... That's when my day totally took a turn....I was asked repeatedly why I'm returning and what's wrong with them.... I stayed kind as a true southern girl who was raised right would... Remember I am a visitor to this state and the only other time I have stepped foot in this store was with my husband a few days prior... he paid with his credit card and he checked out... after thoroughly inspecting the clothes, tags and receipt, holding up the line way longer than she had to... she asked me if I wanted the return back on my card and I said yes please... she attempted to verify the last 4 numbers and then it hit me.. husband paid.. but our credit cards are on same account.. I called him immediately, he answered on first ring.. I told him to run in real quick because we paid on his card.. he was headed in... I looked back at the line I was holding up and smiled and said sorry.. the cashier said "OKAY, I'm going to do it this time on your card but this is the last time!" I was shocked at her aggression and what she was saying... "I recognize you! I NEVER forget a face!" Ma'am I live in another state and this is my second time ever in this store and I have never returned anything here and you weren't even the lady my husband checked out with. still polite and respectful on my part... She continued on with how she remembers me and this is the LAST TIME! She recognized me. I took my cap off hoping for her to realize she had the wrong person. But don't forget, my return had the tags, I had the original bag and the clothes had never been worn and I had the receipt and it had only been a few days. I was 100% in favor of a return! She insisted on refunding back to my card and warned me again IN FRONT OF OTHER CUSTOMERS that this is my last time. Husband walks in with his card... Im walking out... the cashier is now talking about me to the next guest... I am so embarrassed at what just happened... my husband notices and asked me what just happened.. customers are walking out looking at me because they heard the ridiculing being done to me... I felt like I broke the law or got in trouble... Embarrassing!!!! I explained what happened to my husband and told him I just wanted to go.. of course he had to go back in and set the record straight... We will never return to this store.

    I have never had a negative encounter at Marshalls. In fact, I look forward to going there. I…read morepurchased items for my grandchildren, luggage and clothing there. I recently purchased a carry on bag and find it the best thing I ever did. I also purchased an adorable sweater. Everyone is always very nice to me. I am not sure what transpires when other folks go in there but it sounds like a one off situation for poor Melanie B.

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    Michaels - artsandcrafts - Updated May 2026

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