I've never experienced something this ridiculous at Michaels. I came in, picked out and PAID for balloon bouquets, only to be told it would be a 5-hour wait to inflate them because of online orders take priority. FIVE HOURS while I'm physically standing in the store. What made it worse? One employee said there were 4 online orders ahead of me, then another (who processed my refund) said 8. Which is it? 4? 8? 20? Why does that somehow equal a 5-hour wait for something that takes minutes? There was no one else waiting in-store, yet I was told online orders come first and my only option was a refund. So you'll take my money, but can't take 5 minutes to help an in-store customer? And to further elaborate, as the employee was processing my return, I asked just one more time if they really couldn't inflate my balloons while I was there and she said no that they have 8 online orders they have to do first. I ended the short conversation with "wow, okay." This is beyond poor service, it's disorganized and unacceptable. If this is your policy, it needs to be clearly communicated BEFORE customers waste their time shopping. I expect a response from management regarding this issue, because this experience was handled terribly from start to finish. read more

I recently visited Michael's to get a balloon arrangement for my daughter's 21st birthday, and I have to say the experience was just lovely. The young lady with blonde hair who helped me was incredibly sweet and kind, and she put together a beautiful arrangement. I did not get her name... Thank you, Michael's team, for adding that special touch to our celebration. We'll definitely be back for future events! read more

Michaels - Balloons - Arts & Crafts Near Me - Fontana, California

Tip: Now selling Fabrics!!! Here to buy some feathers and ribbons for my children's last minute customes changes . Feathers in a bag were $5.99 and ribbons were 50% off today. read more

Michaels - Summer porch remodel - Arts & Crafts Near Me - Fontana, California

Our fault for coming after Christmas. The store was a mess, boxes everywhere, restructuring the aisles etc. they did have old signs up though for a buy one get one free that expired...on Christmas which made no sense since stores were closed on Christmas. They did honor it though since it was still left up and advertised. read more

I drove out of my way to this location to pick up an item after work.... Must to my dismay...This restroom has not seen a deep cleaning in what appears to be months. The toilet paper was completely out in the ADA STALL. I have included the cleaning schedule photo that indicates no cleaning was done on Friday after 3 pm (the day I visited). With the pandemic being over I guess the necessity for sanitary hygiene is no longer a priority for Michael's Arts and Crafts. Now that Joann's Fabric store's closing I do my best to shop at brick and mortar stores to avoid online shopping but I gotta say that I am glad I waited the 50 minutes to get home than to try to use this facility. Some Highway service stations are cleaner than this one. I did not mention the condition of the restroom to the manager because let's be honest...if they work any shift they know the condition. They SEE IT, THEY USE IT, they ACCEPT IT. I did send these same photos to their corporate offices and NO ONE responded. I guess I am now an online shopper. read more

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Who doesn't love Michael's craft store? I especially love this location because the dollar tree is right next door, it's a craft lover's dream! I love that they now gave self-checkout stations. It's so easy to use coupons. I love that I'm always able to get stuff on sale or with a discount. Their selection is huge. I always find goodies on sale. Staff is nice and helpful even if you don't see a lot of them on the floor. Once I ask, they always stop to help. I was impressed with the framing service. We got our order fast and the quality is so nice. read more

Just a joke of a business. Dirty, cluttered, impossible to find any staff willing to help. They do not honor the prices on their app which just leads to more confusion. For example, I was looking for some marker paper and searched their app to see if they had any in stock. The app listed it at $19.99 and on sale for $14.99. At the store it rang up at $21.99 and was not on sale. When I asked a member of staff about it, I was met with indifference and told they don't honor the prices on the app. So not only will it be difficult to find what you want at the store, it will be more expensive and no one will help help you. read more

Had to do a return today for some battery candles I bought just last week. They were brand new and still sealed, but I found a better deal over Black Friday, so I brought them back. The manager, Priscilla, was extremely rude from the moment I walked up. I said hello and told her I had a return she didn't even acknowledge it and immediately asked for the receipt. She then questioned whether the candles were used because "some of the labels looked off," even though they were exactly how I bought them: sealed in plastic and untouched. The strangest part was when she started lecturing me about how she believes in God and karma, and that "people will get their karma." It was completely inappropriate and made me feel like she was implying I'd done something wrong or used the candles, which I absolutely had not. Overall, it was an uncomfortable and unprofessional experience. Do better. read more

This store is located in the Falcon Ridge shopping center off the 15 freeway, next to Stater Bros and Dollar Tree. Plenty of parking, store was clean and well stocked. I've been coming to this store for years and most of the time, I find what I'm looking for. They do have 4 self-checkout stations and about 2 regular registers if I remember correctly. One thing customers in store at the time didn't seem happy about, was that there was no employee around to help those who had problems with the self-checkout or to help them at a regular register. read more

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I visited the Michael's in Fontana on August 16th to pick up balloons for my grandma's 85th birthday, and I have to say the service I received was outstanding. The employee who helped me, Kat, went above and beyond. She was kind, patient, and had a great attitude that instantly made the experience enjoyable. Having worked in customer service for over 20 years myself, I can immediately tell when someone truly takes pride in their work. Kat absolutely does--she not only made sure everything was done right, but she also made me and my family smile during what was already a special occasion. It's rare to come across employees who combine skill with genuine warmth, but Kat is definitely one of them. Thank you, Kat, for making my grandma's birthday preparations even more special. Michael's is lucky to have someone like you on the team! read more

I love this Michaels me and my husband always come here but today was the first time we got the worst service by their Hispanic employee named Paulina. Anywho she watched us walk in and instead of informing us they were about to close she let us walk in. As we quickly got what we needed and made our way to the front and started scanning our items she asked us if we need help scanning I kindly told her no thank you as I'm scanning 4 shirts down she asks again do I need help I again said no thank you (because I felt I was already doing fast enough and didn't want her because she was in a rush to just throw the shirt in the bags) so I continued to scan and then again she approached us asking me am I sure I don't need help I said no like how much of a rush are they in and she said very because we want to go home at this point I was truly livid because she then seen me putting tote bags I had already scanned into a bag and said did you even scan those like girl why do I have a reason to steal we're in here every other week buying from this store specifically! I just felt she was being rude and trying to insinuate we didn't scan them because she was upset I didn't allow her to scan my items and throw in the bag so crappy. And if that was the case why continue to let paying customers walk in. She could have simply avoided being rude and grumpy had she just told us when we walked in no more customers were allowed in because they were close to closing. I hope the manager reads this and lectures that girl on better customer service because it's people like her that make us not want to go back. read more

extremely expensive one balloon $6.00 $12.00 you can get the same balloon at dollar tree for $1.25 no mattwr the size read more

Michaels - EXTREMELY EXPENSIVE ONE BALLOON $6.00 $12.00 YOU CAN GET THE SAME BALLOON AT DOLLAR TREE FOR $1.25 NO MATTWR THE SIZE - Arts & Crafts Near Me - Fontana, California

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The service is like some places now days. They give the customer the option of scanning your items yourself. Only 1 or 2 registers to help the customers that don't want to do their own. I don't work for that company I don't want to do my own items. The employees are getting paid to do this. Very few employees at the time we were there today. Of course, the employees are nice. They are always apologetic for the Restrooms still out of order. It's been months. With the Holiday Season approaching one would hope the company would be sure to have them fixed immediately. It's been months after all. The selection is always nice lots of things to choose from and the value is going up like everything else. read more

I love this Michael's! Priscilla the manager is always so kind and helpful. I had a terrible experience while loading my coupon w an employee Franscis. My phone service takes a while to load in this location so I asked if she can enter the coupon as it is in the entire store printed. She gave me such a hard time and I was finally able to bring the coupon up. I asked why she couldn't just enter it. She expressed major attitude and was just unfriendly. Such a shame read more

they company is very dirty they have roaches and don't keep up with cleaning their store

If there was an option for no stars this place would have it. This location never steams to have any items in stock because they are "waiting for freight" to come in. Good luck on your attempt to locate a staff member for assistance. When you do you'd be luck if the staff is not rude because they're not very helpful. I highly do not recommend this location. It's worth the extra drive time to RANCHO CUCAMONGA OR HESPERIA read more

We ordered an in store pick up and apparently anyone can just help themselves to the orders. No ID verification required. Very disappointing. Only solution offered was to call customer service and hope for a refund. read more

This company is so useless and so are their employees. They won't allow me to return a product (I have receipt & it's within the specified days) because I built the item. Not sure how I would know that I'm unsatisfied with the product if I didn't build it. I am a teacher so I would spent quite a bit of $ here.. but no more. I will spend it else where read more

The most miserable, unhelpful, intelligence lacking see you next tuesdays that work in the front of this store. Ordered some things online for in store pickup and they weren't quite ready yet in store. Asked if I could just go grab the items and was told sure only to be told that I would have to pay for the items upfront and they wouldn't honor the online coupon used and would require me to pay full price instead of just going on their little handheld device and marking the order complete. It was literally 2 small items and they are just miserable heavies that hate their jobs. read more

The men's bathroom is trashed and in disrepair. Why can't the manager or owners at least maintain a clean and repaired facilities. You charge enough of the items in the store. read more

Michaels - Men's bathroom stall - Arts & Crafts Near Me - Fontana, California

When the Michaels website states that a particular product is available in a specific location, I've unfortunately learned to take it with a grain of salt. I understand how that works; the website stats may not be properly updated to reflect the current inventory of the stores. But repeatedly encountering this issue gets frustrating; while I understand inventory errors or a lack of updates are out of the hands of the employees, customer service is not. Today I wanted to purchase a specific binder that's on sale, so I drove out. The website conveniently provides the aisle number, but I found said aisle nearly empty. I also understand that; this is the time of year that notebooks, journals, and planners have been flying off the shelves. And unfortunately, I wasn't able to find the binder. I took a quick look at the surrounding aisles in case it was placed on an endcap or some clearance section, but no luck. So I asked an employee if she could help me, pulling up the item on my phone to show her. She groaned and asked if it was a clearance item. When I said yes, she curtly stated that if it's not in the aisle, it's not in stock. No apology, no suggestion on how else I might find the item or something similar, just that it's not in stock. Again, this is not the first time I've found myself in this situation, and not the first time I've been shrugged off when unable to locate the item I'm interested in purchasing. I understand we're all going through a rough time, but a simple apology would have been nice, or some kind of alternate suggestion such as checking other locations for me. I obviously returned home without it, and checked for it on the website once again. It seems it's still "in stock and ready to ship," so I'm keeping my fingers crossed that the order I've placed gets processed. read more

Michaels - Arts & Crafts Near Me - Fontana, California

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Just got stalked around like I was trying to steal. Considering I come here every other weekend or more, it's pretty insulting. Won't be coming back to this location again. If security/employees is driving customers away to go to other businesses because they choose to follow someone on the assumption they are stealing, they should probably rethink their approach. read more

This is one of my favorite stores to shop at. The service here is top notch. Plenty of employees around to assist customers. The variety of brands could be better. If you want shirts, they only have one main brand. I think if they offered more choices then people could utilize Michael's more for crafting. As it is, shopping around sometimes is necessary. I like the set up of the store. It is well organized and is very bright. The layout is consistent all of the time. I know exactly where to go to find all of my crafting needs. The only thing this Michaels could improve on, is to find better ways to advertise their events. I always find out about them after the fact. I will be back again to shop for my next crafting project. This store never let's me down! read more

Michaels - Entrance - Arts & Crafts Near Me - Fontana, California

I am deducting 1 star per every problem I encountered, this is not my first time on this store so my review is not the result from only 1 visit, my review is my overall experience from the many times I visited this particular location. I have given them many chances before and never bothered to write a review. Today was the last chance I'll ever give them. -First of all, I went in looking for a letter board. I thought for sure it would be where the chalk boards and dry erase boards are located, but nothing so I tried to find someone to point me in the right direction. There was no one in sight. -Second, I found something else I needed and had a 60% sale sign above it, so I got it thinking it was a good deal. Only to find out when I went to check out that it was not on sale. I explained that it had a sale sign and even offered to go show her but instead she called someone to go check. It took forever for this person to find the item, I had to go and show her where I found it so she could see it had a sign. The cashier honored the price but you could see she had an attitude. She even told me "I would do this one time but I want you to know it is not on sale" -it's not like I was buying a dozen and wanted her to give me a discount on all of them, and it's not my fault they forget to remove/change the signs. -Third, the line was ridiculously long with at least 10 people ahead of me and only 1 cashier at 2 pm. I probably waited between 15-20 minutes in line and another 15 minutes checking out because of the item that was not on sale. -Fourth -coupons, I had a 60% coupon from Jo-Ann that they always advise they will match from competitors, and another coupon from them for 40% off. The cashier tells me I can only use one that I had to choose. I never had a problem at other Michaels stores using 2 different percentage coupon, it's even printed on their own that you CAN use one coupon of each type per day. (I attached a picture of the coupons) this means that as long as you're not using 2 or more of the same percentage coupon you should be ok, and they have to honor it. But at this point I was not in the mood to argue or to ask for a manager. I had already waisted plenty of my time there. I told her to take one item off my transaction, paid the rest and left. Needless to say I won't come back to this location again! read more

Michaels - This is the coupon I tried using, same fine print. - Arts & Crafts Near Me - Fontana, California

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Did not like service from miss Paulina totally disappointed she didn't want to satisfy my return cause the package was open well how am I supposed to know that the product wasn't complete......not satisfied Micheals definitely revisit your return policy and satisfy your customers I will not be coming here anymore ill go to rancho instead 0 stars read more

I came to michaels for bags of rocks and molding paste because I make weighted stuff animals I had purchased 13 bags, 5 lbs each, and a little bottle of modeling paste spending over $100, I checked out and had a realization that the cart can't follow me outside so I had asked a few employees for help with this issue I was refused by employees who I asked to help me walk my products to my car as I am only a 110lb 5foot female I can't carry it to my car alone and they ended up getting me a cart from the super market next door but had refused to help me transfer my items all 65lbs of rocks from one cart inside to the other cart left on the outside of the building as they watched me and in the panic I broke my modeling paste which I ended up having to return after being told i wouldn't be allowed to return it again if it happens again, there will not be a next time I won't be coming back, and I had to travel out of my way to a whole new michaels to get my modeling paste I was very displeased and extremely anxious through this encounter with your employees I won't be doing business here again. read more

Came to Michael's at falcon ridge in Fontana for a frame sale before 2pcs of closing and I was told that custom frame closes earlier and could t get a rain check for the sale that ended the same day. Try to talk to the manager and was helpless as their staff. Called Michael's in rancho off of foothill as always staff much friendly and helpful!!! read more

My order was not completed at this visit but the employees were trying their best to make it right. They are usually short staffed which I feel bad cuz there are a lot of shoppers . In general, customer services are good. I can see they are doing their best. Just wish they can get more help. read more

If I could give this location 0 stars I would. Making it mandatory for self checkout? Last I check I don't work here. Self checkouts are for people who choose to use it for their convenience. A CHOICE. Lines built up fast because we all struggled to use the checkout machine. I will not be coming back here with this system in place. Amazon it is which is a shame because we love coming here to buy random crafts for our kids to make or paint with. read more

I didn't want to add to the already overwhelmingly bad reviews for this store but i recieved terrible service here. I am also a former manager of Michael's so I have very high standards for how a store should be run. I asked a older lady with braids if she could open the restroom for me as it had an electric lock and without even looking at me she answered in a very rude tone, "it's already open." I was very taken aback by this response, but whatever, I don't think anything of it. I go to the bathrooms and ooen the door and the smell of feces is so overwhelming I almost walked out. The floor is filthy and the trash cans were over flowing with garbage. The sinks also had hard water stains all over. I just felt so gross using these bathrooms. I walk out of the bathrooms and start browsing and the whole store is a mess. There's product all over the floor and the shelves and nothing is in the right place. If you're going to be rude to your customers like that you need to at least keep your store clean, you can't be both rude and have a dirty store. Also, there were almost no workers to be found anywhere throughout the store. I do not blame the store for this, I blame the corporation as a whole because this store needs more hours and better people to get in here and get this store clean. However, management needs to train their employees better on recovery. As a manager, my store never looked this even when we were shortstaffed so there is no excuses here. Overall, managers and corporate need to work together and get this store into shape because I do not want to come back here at all. read more

Do not use this Michaels as a UPS drop point , they scanned my packages but never sent them out. I am now delayed $400 in Amazon refunds

This is the worse Michaels I've ever been to. Customer Service is a foreign concept. If you do not have time to figure EVERYTHING on your own, DO NIT come to this Michaels. It is terrible. read more

Michaels - Arts & Crafts Near Me - Fontana, California

I went to Michaels to buy a Laundry sign that I had seen. Once inside the store, I got help from Paulina, she gave me great advice on what other items would go with the sign. I left the store with more items that I intended to buy. Everything blended together and I am please with my purchase. Is people like Paulina that makes shopping at Michaels in Fontana a happy experience. I would definitely shop at Michaels in the near future. read more

Wow! I just returned from my first "curbside" pickup, due to Covid, and "Karen" just had to tell me how I didn't do it right. I parked, then called the store, then waited for my purchases to be brought out to me...I decided to pull up in front of the store and "Karen" came out and said she almost gave my purchases to others because I didn't park in the Fire Lane!!! Good Goin' Karen!! Making 'Rona just a bit more difficult to deal with. read more

I always loved Michael's. I went only twice this year, both times bad. Can't find anyone to help and if you do they don't want to. Both times I left the store with nothing because of how bad it was. This last time, I was checking out. It's all do it yourself, no cashier. There was one employee. She said she would help. She walked off and was chatting with an employee. I made a mistake with the scanner. I would have had to shout to get her attention. I just left. I will never go to that store again. read more

Customer service sucks! Not one smile on any employee, they don't greet you with the normal, "hello, find everything ok?" I had to say hello first when I went to check out, otherwise it would've been completely awkward. The cashier, Alyssa seemed as if she hated her job. This Michaels is 3 minutes away from where I live, but I'd much rather go to the Michaels that's 15 minutes from me for better customer service. Hire people that actually want to work. read more

Okay i have never written a review on a company before but this Michaels sucks if they could have a zero star I would give it to them. First off I went there to find paint, and the girl that help me find the paint I showed her the picture and she said oh we don't have that one try Lowes she didn't even try to attempt to help me find something similar. And there website had similar ones but because she was rushing me she walked away. Then I found the one I needed and she sent someone else to help me because she didn't want to help me. She kept rushing me to hurry up. I had some vinyl that was given to me as a birthday gift that I was trying to do an even exchange on because the one I had was given to me for a different cricket and they refused to exchange it and said I should ask my friend for the receipt of my gift. Every time i go into this store the customer service SUCKS they employees hate helping you and you bother them when you ask.. read more

The girl at the counter was chit chatting on the phone saying it was her manager. Of course she was lying. I should have asked to speak with her manager. What a dumb girl. read more

This review is only for one individual, Tim. This review could have easily been one star plus awful review, but Tim saved y'all. I had ordered an art supply online with Summit being my main store, but somehow the order was put for the Rancho location. I attempted to call the customer service line, but the connection was bad. I almost popped a vein from anger, and I was about to cancel the whole order. Tim came in with excellent customer service and wit. I got what I came for without having to do much stressing or effort. Michael's, Tim is your linchpin. Also, I do not blame anyone on the customer service staff. It is not their fault that they have to our up working with crap quality phones. read more

I've decided that Michaels is slowly becoming one of my least favorite craft stores to go to.. Their "aisle of paper" is said to have cardstock.. but all of it is very flimsy.. cheap.. flimsy and cheap. I guess I shouldn't be too picky.. it's a craft store that specializes in ALL crafts.. not just the paper.. So, in terms of papercrafts, I'd definitely go to Wootens or Paper Source.. I have enjoyed Michaels in the past for their other craft supplies.. I really shouldn't hate.. read more