This review is for their balloon bar and delivery service (they use DoorDash). I had the pleasure of speaking with Monica when I called a couple days in advance to confirm an online balloon order for delivery. She was super helpful and friendly. The overall experience was great! There were some reviews complaining that the balloons would deflate after just a few hours and I was a bit concerned, but the balloons held up pretty well and actually held up for a whole week. To be honest, we didn't need it to hold up that long, as long as it was inflated for the duration of the party, that's all that matters! In terms of the value, for what it's worth, with ordering ahead and being delivered straight to you, I thought it was a great deal! I received some quotes from balloon vendors for the exact same bundle and it was 4xs the price, so Michael's balloon bar worked out just fine for us. Just a couple things to keep in mind: we ordered 4 separate bundles and all 4 were completely tangled together when we received it. Luckily, our amazing friend was able to help quickly untangle them. Not sure how this could have been prevented, but just a heads up in case you need ample time to untangle before your event! Also, when ordering ahead, you have to pick a delivery time window instead of an exact time- this means the balloons can come earlier than expected or at the tail end of the time window. You can try to call and coordinate with the store, which is what I did, but still received it earlier than requested, which was OK. Earlier is better than late in my opinion. Hope this helps! If you need basic helium balloons for an event- I'd totally recommend giving their balloon bar a try. I'd personally place an order again in the future. read more

BIG BIG S/O TO MONICA AND ZAIDER for helping me and my family today... ms monica running around helping all customers, taking care of ups delivery and at the same being so damn nice and sweet to all and zaider held it down in the cashier with everyone, these two people makes a lot of difference thats why customers loves coming back to fremont hub. Come check them out and and say hi to them. read more

I might have his name wrong but Brian who helped me at checkout was so kind and helpful, and was super on it with helping everyone who came through his checkout! Shout out Brian! (Hopefully I got his name right!) read more

I should have gave this review months ago but I keep forgetting to actually do it, I also forgot her name for quite some time which is why it took even longer to write this. I just want to give a big thanks to Jennifer. She works at the photo copies section of the store. Back in December I had a last minute present which was the custom mugs. She helped me and even made sure I got a discount. She made sure I had the mugs on time and everything. I believe this was actually on Christmas Eve. Most retail workers are over it and ready to head home but she did all she could to help me being positive the whole time. I also go in to return some packages frequently and sometimes shes quite busy but she always helps me and apologizes for the wait. I hope her team appreciates her shes great and helpful when you need it. Every other worker i've met is okay and seems kinda miserable but she actually makes going to Michael's feel like a breath of fresh air. read more

This place is always dry as hell on scale models i have been looking for aviation style models and they only have 1 type which is a boring one. They claim to restock when things are low every Wednesday but i went back at Thursday last week and there was no restock. Don't bother going here if you need models. read more

I'm a candle maker and every time I need something that I don't have time to wait for an online order, they always have what I need. Plus, they're 10 minutes from my home. read more

I came in to browse as usual. I like walking from the beads section to the acrylic paint section, polymer clay, and kit section, then over to the canvas to check prices, and to the holiday section. It's just a nice quiet place to browse art supplies. I came in knowing I wanted to pickup yarn for my "Crochet Kirby Project". I ended up picking the brand Loop and Thread. It had the colors I needed. I really couldn't find velvet plush texture yarn, so Loop and Thread would do. I was just excited to get materials to finally start crocheting. I did buy crochet hooks the last time I was in Michael's, so I walked toward the line for cashier. I don't trust store wifi to work WHEN I need it to. SO, before I walked into the store, I grabbed a coupon from the Michael's app and screenshotted it. There's a 40% coupon code for regular items, so always check the Michael's app before going to the cashier. I walked out of Michael's with yarn I was happy with. read more

Michaels - Arts & Crafts Near Me - Fremont, California

Ok so as much as I miss a lot of the real people helping throughout the store , the self checkout is really easy and efficient. I would still prefer a live human any day over using a machine. The store is generally kept clean and decently stocked. Maybe it's that the staff has more time to keep up with the maintenance of the store now with the self checkout stations. The other downside to not having a live person at checkout is that the longtime staff members who were there would make suggestions especially once they got to know you and your hobbies. Being back more real people at checkout please. read more

This is an apology to our customers. Michael's was the store I always went to as a child, bright-eyed and excited with my grandmother to get various items like pipe cleaners, tacky glue, and pretty colorful paper. I loved this store, I loved wandering it, picking out flowers and making arrangements for my family to use to decorate the house. I've worked here a few years now. We have self check outs that break down often, online orders both for pick up and to ship out, framing customers to assist or build frames for, bathrooms/merchandise we have to unlock, and all of the customers in a large store that need customer service. Keeping that in mind, we are given 2-3, maybe 4 staff who work at once as our hours are cut so thin. We aren't closing down, but we've lost all of our staff hours and can't run the place. They just disabled and forced us to cut down price checkers, leaving the staff to price check every item because half of seasonal is missing price tags, and calculating sale prices isn't something customers want to do when there is a price tag. Half of the store has incorrect shelf labels. There's thousands upon thousands of price changes we still have yet to put out. They're dropping more on us week after week when we can't catch up as it is. Then they force enable the price changes whether we have it on the shelf or not, and all of the customers are predictably upset because they scan an item at the register and the price is much higher than they thought. Our staff are losing it. The managers are having nightmares and crying when we go home at night. Cashiers quit because we can't protect them from it no matter how much we try. Customers come up to us and yell at us unprompted. I try my best to give helpful, polite, and patient customer service, just to end up with people angry at me. Not all of the staff even bothers trying that now. I can't even ask that you please call corporate and tell them we lack staff, because they always email us and tell us we are the problem. It always falls back on us. This store isn't closing, but it is falling apart. read more

Wanted to follow up on this review to add that I left a message for the store manager and never received any type of follow up.

Worst service ever why would anyone shop here! On top of that you check yourself out what a joke

I have been shopping at this Michael's since even before they moved to the current location, a very long time ago! They helped my grown children with their elementary school projects. I shopped for yarns for an elderly neighbor. I bought lots of craft stuff because in my head it all seemed so simple... Sure I used to finish projects & crafts. Not so much anymore. This store sure has some nice stuff in it though. Pretty baskets the silk flowers are beautiful. Do you like to build models with your kids? They have that too. Jewelry making? The beads & baubles are waiting for you. Is scrapbooking your thing? Its all there waiting for you. They carry holiday & wedding supplies and decorations too! Art supplies & paints for the big kids and little ones too. Games and sewing supplies and some very nice upscale photo albums & frames. Wrapping paper and knickknacks... Coupons can be found in the newspaper or you can join the frequent flyer program and they will email them to you... read more

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I had picked up cake tins last night and took the stickers off to wash. As soon as I washed them I noticed the insides had scratches in them aka product damage ? And they refused to return my items even though they were defective. And the man said well if they were damaged you wouldn't have bought them ? Are you joking me . I washed them removed two small stickers and I noticed inside was defective and it's my fault ? What a joke ! No type of sympathy for something that is NOT MY FAULT read more

This is my go to shop for personal crafting as well as classroom crafting. If you have downloaded the app on your phone, they will keep track of points. When your purchases accumulate, you will get coupons and vouchers for $10, five dollars etc. Also, When you're able to find a sales associate, they are super friendly and eager to help. However, this business has Done with the most corporations are doing which is eliminate an actual person and put a bunch of self checkouts. That is why at this place it's a three star rating because it's SUPER frustrating when you have a $10 voucher you're not able to redeem because they are shortstaffed, and you were forced to do self check out. Pay attention, corporate America, by eliminating people, the digital world will take out your business. read more

We were still searching for some Christmas decorations for our newly purchased tree. We did a first run at the Milpitas Michael's location but alas, we waited too long for a second run and they were running out of stock of items. So we decided to try out this location. It's located in the Fremont Hub area, closer to Safeway. So there's a large parking lot. Not very hard to find parking especially during COVID. Albeit, it feels like like this location was smaller in size compared to Milpitas, they at least still had more items to choose from which helped us finish up our tree decorating! I would say, start later in November or early December for the 50% off extra on Christmas decor as there was a lot more selection then. When it's 1-2 weeks out...it's slim pickings! For a Michael's, it's pretty standard. We easily got our stuff and checked out safely and don't forget your coupons as well as get a Michael's Rewards account as you get a voucher after a certain amount spent at the store. Yes...it's not the cheapest items, but there's some kind of charm with this company that I seem to come back for my crafting needs. read more

Customer service! There is none- converted to self service- the one open is cash only! By a less than helpful person. Would not explain the new coupon procedures, only to say "it's on you", over and over. Thanks but no thanks- looks like they are working to direct purchases to Amazon! Hah... shop local is a joke! read more

I am a beader and I always find something good here. I have only ever been once where there was a particular bead I was looking for they did not have The 12 mm cracked quartz. The staff is pleasant, patient and allow me to zone out and be in that bead aisle for hours if I like (while I mentally make bracelets and look for all of the elements). I got 70% off on beads this week and an additional 20% off of the entire purchase. Just WOW. The canvas sales make you want to paint. Lol. So I have been painting as well. Great starter acrylic sets that go in sale frequently. Creating is a necessity and this store has what it takes to satisfy the urge to make something beautiful! The manager's name eludes me but her being awesome sticks. read more

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Rude, condescending, passive aggressive. I love being spoken down to and treated like garbage when I go to my local craft store, don't you? Get what you need and get out, lest you have to interact with management. read more

Ruth, my first Karen experience! older white lady was extremely unhelpful and she's a racist. I asked her a question and didn't even look at me but started talking and misdirected to an aisle that didn't have my items. But when a white couple walked by and asked her a question, she was so happy and friendly. I had to ask the cashier for help poor thing was busy and still helped. read more

Love the place! Always has what I need and when I need help from the employees I can find one, also the employees are always really nice! :) 10/10 place will always buy from here! read more

DO NOT do store pickup here unless you want to sit outside forever. First time I did store pick up a couple weeks ago it took over 10 minutes for someone to come out and bring me 2 items. Today I went to do store pick up and it took 20 minutes and 2 phone calls for someone to come out. It's ridiculous!! read more

Great team in the framing department! I had two very large custom frames done during a big sale and right before Christmas. Despite it being very busy and all the stress from Covid the employees were upbeat, personable, and kept it together. There was a mistake with one of my orders but Christina reached out to me and notified me of the problem and offered a generous remedy before I even came in. It was both very honest and saved me from the disappointment of coming in and being surprised with the problem. I'm not sure that the quality of the frames would have been worth the full non-sale price, but I suppose a 70-inch frame isn't going to be inexpensive anywhere! read more

Michaels - 70-inch custom frame & mount - Arts & Crafts Near Me - Fremont, California

The worker Anu at the register is really rude and un kind. Also this store has barely anything that I am looking for. Make the extra drive and go to Union City. read more

I'm beyond happy with my recent experience from Michaels Framing Department- I had the pleasure of working with Melanie, who did an exceptional job with my request. She answered my questions, addressed my needs, and was all around super friendly throughout the whole process. Once I picked up my order, I was blown away on how she really brought out the artwork. Thank you Melanie! I'll be back :) read more

Michaels - Arts & Crafts Near Me - Fremont, California

Another 2 star Yelp review. *sigh* here I go... As a teacher, I love going to Michael's for their supplies and crafts. But this specific spot is a complete joke to the Michael's franchise. Cleanliness: It's disorganized and everything is out of place. Their floors are sticky and I even found dirty paper towels in paint aisle. Let's not mention the bathrooms. Like I understand that bathrooms is the area that lack attention but the bathroom was the worst. No paper towels and the things where they go were all popped open. Looked like a hurricane. Service: we waited 20min and asked twice for help so we can get someone to open the spray paint area and honestly that even took an extra 10min. One worker told me she'd "send someone" and never did. When we did find someone, the guy had the audacity to try and blame us and even went "did you ask for help". Like obviously... At least the check out line was fast. Won't come to this one even if my friend tries to convince me it's the only one in the area. read more

Michaels - Arts & Crafts Near Me - Fremont, California

Very meant and rude store manager!! Though this store carries more items since it is bigger, I won't come back this location. Ditch it for poor customer services and rude manager's attitude! read more

Michaels - Arts & Crafts Near Me - Fremont, California

God it's soooo sad to see how this store has declined. They have 3 self check outs getting rid of 3 amazing cashier positions. When I brought this up to the only cashier there she gave me attitude and side eyed me then walked past me without even looking at me. GROSS!! When I walked in NOT ONE PERSON SAID HELLO OR SMILED! When I was a kid I used to LOVE talking to the people there about what I'm working on and what crafts and ideas they might have. I went to this store allll the time growing up it was my safe space. Today, I felt like why am I even here, getting my own stuff, not being greeted, checking myself out...should have just gone online it would probably have made me feel better. This is so disheartening. read more

Understaffed and understocked. I feel bad for the workers running eith their heads cut off trying to unlock bathrooms and merchandise while covering for the single register open. Yall need to give them more help read more

I like this Michael's location because the staff is always very helpful, everytime I stop by here for arts and craft supplies, they personally escort me to the right areas rather than point in a general direction. I also like that this Michael's location offers many paid and free workshops throughout the year, it's definitely a great way to learn how to create art out of recycled materials. read more

Today I am a fan even though I had to wait over 20 minutes in line. They offered a 60% off coupon for one regular priced item today, between 3pm and closing time. Also, they had a ton of Copic marker colors that I don't own. So was the 25-30 minutes worth the $4.80 savings. I guess so since I walked away smiling. I will force myself NOT to do the calculation of how much time I lost per penny. I will just smile at the thought that I have one more Copic marker to use. read more

I was able to find exactly what I needed at this Michael's location. Upon checkout, I was greeted by Kendal. She was super friendly and very helpful. She answered all of my questions and was attentive throughout the whole process. Thank you Kendal! I will definitely be back here for all of my arts and crafts needs. read more

Stopped at Michaels today in the Hub to purchase an item. Went to check out and like many business trying to do business without any human interaction, Michaels is now self checkout. The actual employees that are there will only help you if you are returning something or paying cash. I asked for an actual employee to check me out and she told me "Well I guess I will help you since you are hell bent on making someone help you." I actually started recording her since she was so rude. Told her I could do self check out all day long on Amazon. Obviously I did not purchase the item and left the store. No one should wonder why Amazon has such a robust business. No dealing with rude employees, purchasing from wherever you are and a great delivery model. read more

Extremely disorganized; unhelpful staff. We couldn't find an associate to assist with an inquiry and many people had to ask the staff member facilitating the in-store craft activity. We attempted to self-direct by checking inventory and item location online but these appeared to be inaccurate. read more

I've been a lifelong Aaron Bros framing customer for 30 years. My most recent experience with Michael's/Aaron Bros at the Fremont Hub was not a positive one. I paid over $200 to get a custom piece wrapped. After it was hung on the wall, I immediately noticed vertical lines. The piece had not been wrapped tightly enough. There were staple holes in the back where it was obvious they had issues getting it wrapped properly. I had lost all confidence and took it elsewhere to be framed. Michael's/Aaron Bros would not refund me nor give me store credit. They've lost a lifelong customer with me. read more

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It's a hit or miss here on customer service. But the last time I was here a few days ago I was looking for "Etching Glass Cream". (Used in Glass to make a frost affect). When I came in, I asked a young gal if she knew where I can find it. She didn't know what it was, so she asking everyone through her intercom. OMG THE ENTIRE CRAFTS STORE DIDN'T KNOW WHAT IT WAS! I was surprised considering it's a basic crafts item for a crafter like myself. But the young lady was very adamant on helping me find it. So she pulled out her phone, and looked for it in the Michael's App. ( I of course didn't have my phone on me, so I was not able to look it up myself) After a few short minutes, she found it, and there was only one left! GREAT CUSTOMER SERVICE! ( 5/5) CASHIER (lady in her late 40s or 50s with glasses) : As I mentioned before I didn't have my phone with me, so when I was paying for my Etch Cream ( which was about $45) I told the lady that I don't have my phone on me so I'm unable to access the coupon that I have.. which was 50%off. I asked her if there is any way she can apply the coupon. She said No, and was also not able to hold that item for me. So I had to purchase the item, drive all the way back home, return the item then buy it back all the same night! When it comes to coupons, they are very strict on policy. But when it comes to customer service and wasting time, I don't see why they are unable to apply a coupon especially if anyone can "screenshot" the coupon on their phone. Poor customer service, and a huge waste of time! (1/5) read more

Maybe it's just me but I have always thought that any kind of arts and crafts store would always have uncut mats in different colors for people to use to frame their pictures and cut themselves. I don't know what it is about Fremont but we have no complete or professional art store. I went there to Michael's over the weekend in order to buy some purple uncut mats. What they had was basically nothing. It looks like they want the customer to be forced to have their framing person do the work so they can charge you astronomical amounts of money for something that I can do myself. Literally have to go across the bay to find any decent professional art s supply store. This is ridiculous. I don't know how many times I've gone to Michael's hoping to find something and they don't have it. So if anybody was looking for a minimal amount of yarn or a little bit of paint with some paint brushes or plastic flowers to do their weekend warrior artwork stuff I would send them to Michael's. But since they bought out Aaron Brothers many years ago they don't seem to carry anything for the professional artist. We literally have to drive about 20 miles or more away to find a decent shop. read more

The online service and pick up is super easy and convenient. I needed to pick up some frames for a memorial and was able to order and pick up the frames within 24 hours. The ladies on the phone and pick up were super nice. Easy directions to follow, and the wait was less than 3 minutes. I will definitely opt for this process anytime. read more

This store has gone downhill consistently in past four years. Staff seem frustrated too; the sale signs are misleading and inventory messy. For example,what they advertise as All Artist Loft buy one get one 50%. Clerk runs it up at full price, explanation it must be the exact thing (which signs don't say), or simply not this item ( though same brand) I told clerk I'd go back to get a second of each item, but I was told my entire order had to be canceled and I'd have to start over... the 10 people in line for the one clerk dissuaded me. Left me sad, mad and reminded everytime I shop here is always a BAD experience! read more

Not my favorite Michaels to go to but it is the closest to me. It has the least amount of items stocked compared to their other locations in the east bay. I tried the curbside pick up and never got a notification (yes I check my spam folder) that my items were ready. Had to call the to find out and they said it was ready 2 1/2 hours ago. read more

Solid craft store. Would prefer price scanners to check on discounted items. Some items were poorly marked. read more