I was super-happy when this Michael's first opened up a few years ago. For us Walnut-ians, we had to go to the Rowland Heights area to get to any sort of crafty store, especially because Jo'ann's closed. Anyways, this Michael's is huge and clean. Everything is organized to it's proper area, and there's likely a huge selection of whatever it is that you're looking for. Also, definitely try and use those weekly ad coupons! Why not save 40% on an item instead of paying full-price? Love coming here. And, if you have a hubby or bf that doesn't want to come in with you, there's a Bevmo on the other end! :D read more

I usually come to this Michaels because it's not too far from school. But, this place doesn't have many things in stock and I feel like it's messier than other ones. I went to the stickers section today but they didn't have any that were appealing to me so I had to go to the one in West Covina. Service is always good here! read more

100% love the artsy there it's issssssssss soooooooooooooooo Beauty and I would confuse it with marshalls and michael NOICE

There are just certain things you can find at Michaels that you really can't find anywhere else. Michaels is inexpensive but their products are well worth the prices. I'm like a little kid in a candy store when I walk into a Michaels because I love arts and crafts! They also have a sale going on for 2018 planners and they are SUPER CUTE!! read more

I've noticed the shelves are bare and lots of clearance items. Will this store be closing down?

Customer service is poor but they have lots of arts and crafts options. And I refuse to shop at that nutty Hobby Lobby. Beware if you're looking for cross stitch apparently that's not trendy so you won't find that here. Too bad... I'm 40 and it was craft I learned as a child that I wanted to pass on to my daughters. Candy making, baking and jewelry making and artificial (ugh) flower arrangements seem popular. read more

I am giving my rating based on the customer service I got Monday around 7ish. The blonde hair girl wearing an elf hat at the first register had the worst customer service. She seemed very annoyed as she attended customers. I smiled at her when I approached the register but she looked away and frown. Like you have to be thankful she's ringing up your items. Or have to be intimidated to ask any questions. I felt terrible after leaving this store. I don't think I will return. I felt very discriminated. read more

So my 11 year old and I went in real fast to get some beads and I experienced Terrible customer service and attitude from a WORKER named JORDAN (she has pink hair). You can tell she hates her job. I mean why are you there if you hate your job. She must of been mad to do go backs because she was throwing the items in her card really hard as if she was pissed. Then she decided to go into the area that we were in and starts getting items that are right by us. She even reached over my daughter to get this wood board (talk about invading personal space) she got really close to my daughters face with that board so I told her to watch it that she almost hit my daughter. She respond back that she didn't and started giving me attitude so I asked for her manager. When I walked away she started talking in her walkie-talkies and looking at me and laughing. So I asked the girl at the register if I can talk to her manager (she was really nice and understanding) I didn't get her name. Manager CJ came and I told him what happened and Jordan was walking by so I said loud that she was very unprofessional and she stood there from afar just staring at me with a grin on her face. I told the manager to look at her she is very rude and unprofessional. He said he would talk to her. But will that really happen? Never going to that Michael's again. read more

I rate this low only because staffing for framers is an issue. If you need something framed, do yourself a favor and call first because apparently not everyone knows framing nor does this department have regular hours that coincide with store hours. I have to either find another store inconvenient to me or try again tomorrow. Ugh read more

Always gotta love Michaels for their clearance deals. However what really made my day was this kind employee, Lynn. She was super helpful and kind overall really made my day. Employees wear masks and are kind! read more

Michaels - Arts & Crafts Near Me - Walnut, California

I was, a bit, confused upon entering but the holiday stuff kinda kicks you in the face right off the bat. There are many deals in the front that pull you into the store and offered me things that I wasn't expecting to see. There are many aisles and lots of nice things going on. I found the crafting section a bit overwhelming but everything is clearly marked and noted for the decoration seeker. Most of the staff are knowledgeable of where things are, not too much running around blankly, and the line was short in the morning but with only one cashier, I guess it's to save money for the store? I liked it, though. It's a smart store with plenty to offer. read more

The only place to go for supplies for school projects. They have everything. Only problem is that it's sometimes hard to find someone to help find something - it's a big store. So next time your child tells you he or she needs supplies for a project due tomorrow (!!!) head on out to Michaels. read more

I love Michael's on because they normal have great deals and door busters going on every week! Don't forget to sign up to their emails or search online for coupons! There's normal always a 40% off for a regular item coupon. This place seriously needs more shopping carts. Every time I come here people are just fighting for carts lol Service is hit or miss. Not enough people on the floor to help with questions. read more

Michaels - Arts & Crafts Near Me - Walnut, California

I just had my old bathroom mirror reframed. The staff were super friendly and very helpful. The end result was beautiful! We love it! Glad I took their advice and picked this style instead. Thank you Michael's! read more

It seems that both managers and associates don't like to PHYSICALLY check for stock. I called twice( literally just a day apart) to ask for a specific size in a Gildan Sweatshirt. The 1st time I called they said they had 6 in the size I was requesting, and then I called today and the sales associate only said that her manager told her that they don't carry that size without even physically checking. So I spoke with the sales associate to confirm by looking cause I was told the night before that they did have them, and the manager came on to the phone and basically said that they don't have it at all. Not even bothering to check. I have worked for retail many years already and the customer service of this store for not bothering to check for a simple sweater is horrible! For even the Manager to come to the phone and say that they don't have it without checking even though a team member went to check the night before and stated there were 6 left. HORRIBLE customer service and HORRIBLE staffing for not knowing products. read more

this michaels always gives great service! it's expensive of course but i love how there's always coupons and sales available EVERY time! i had to exchange some emulsion i bought too and they were so easy going about it, even with no receipt! employees are always nice and help the best they can, can't expect them to know where everything is by heart read more

I needed some organizers for the trunk in car , so I checked Walmart and Target then Staples and finally my last stop was Michael. This store is packed with amazing stuff. The items had much more choices then other stores and plenty were on sale. Like a toy functional wind electric generator for $ 1.99 . The organizers were on 50% off sale and I got a great deal . I will have to go back here as I had some great adventure exploring the items in this wonderful store. All my childhood memories were revived. read more

I come to this store often and they always have what I need. The service is friendly and the store is always clean. It's pretty easy to park and come in really quick. Never long lines during the workday. read more

They had kinetic sand on sale for $9.99 great lets get some! I go to the register and it scans for $14.99. I pay for it and walk back to the spot and look at the sign again. No the sign is wrong. I talked to the store manager and she would not give it to me for the $9.99 regardless that they priced the sign wrong. read more

Michaels - Wrong Sign - Arts & Crafts Near Me - Walnut, California

I have never had a problem here until today. I called ahead of time asking about their kids craft class. I saw online that they would be doing a 4th of July craft. I work with small children and thought it might be fun to bring them here, where it's nice and cool and they could do a fun activity. I called in for information and asked if I had to pay for anything or if there would be any fees. The lady I spoke with said no fees, that they would provide all supplies for craft. She also told me I could come anytime from 1pm-3pm. She told me there was not a specific craft, that the kids could make anything with the red, white and blue supplies they would provide. So when I got into work I told my 2 coworkers and all 6 kids (all kids under 5), that we would do a fun craft and then go to Chick-fil-A. They were super excited and it took as like an hour just to get them ready and in their car seats. It was no easy task as some of you can imagine...anyway, we finally get there with 20 minutes to spare and no one is in the craft room. It looks like they cleaned up or finished already. I decided to ask an associate and she said they are done for today. I was like but I called and she said it's till 3pm..then she was like well the craft takes 45 minutes to 1 hr to make... So I pleaded with her explaining I spoke with someone from their store and they gave me the wrong info, and on top of it I already had all the kids there and they were starting to get antsy. I asked if there was an alternate craft they could do, even if it was just simple coloring. They said no, they didn't even try to be helpful. They just kept explaining what actually should have been said to me. They just said no. No we're sorry, nothing. Kids were so bummed. Do you think they were happy to go straight back to the car? Do you think they went back in their car seats easy? So disappointed with their customer service and lack of knowledge in the associate who I spoke with. But I am more upset and disappointed in the customer service. read more

Excellent Service and very Clean Store. The staff here are always so accommodating and work with a lot of passion and excitement. Me and my wife came here looking for things to help with our wedding, and the staff were very helpful with providing us with ideas and items to make our special day a memorial experience. Parking was very ample, and the store had great selections for not just making our wedding awesome, but even providing us with home decor ideas to make our house more awesome. I totally enjoy this store and always enjoy the professionalism that the staff gives us. read more

Michaels - Arts & Crafts Near Me - Walnut, California

Everything was clean and everyone was friendly and also seemed to be following pandemic rules except for some girl named Jordan with pink hair. I liked the hair but the attitude was terrible! I backed up from where I was standing and she almost hit me with her cart, my boyfriend helped both of us and moved me out of the way and even apologized to said employee and she just rolled her eyes and shook her head. On top of that she wasn't even wearing her mask. She was extremely rude and it ruined my entire shopping experience. I had a bunch of things I was ready to buy for Halloween but she ruined the happy mood and we ended up leaving without purchasing a single thing. She was terrible! I leave 4 starts for the sweet little brunette girl who greeted us at the front and ensured we could go to her with any of our questions. The other staff was friendly as well and the selection of items was amazing. I'm sad to say I didn't leave with anything and I'm bummed this girl had such a negative effect on our moods but she did. read more

Terrible Management!! Extremely rude to customers and employees ! I have heard a manager tell cashiers multiple times that they will get fired for using coupons. Managers have ignored cashier's request for back-up every time in the store causing long lines All the managers are power hungry and demeaning of their employees The manager Bryce can be heard speaking or yelling at employees with attitude , also it is common to hear her make snarky to customers Employees are trained to trick customers to giving their personal information to rewards by asking information with out letting the customers know what they are signing up for Management harasses employees and makes them uncomfortable read more

Yikes. Michaels is generally one of my happy places. Not today. And never again for this location. First the check out didn't want to hold my 6 tiki torches while I shopped. The girl seemed it was an imposition. Later checking out. Well all I can say is RUDE ATTITUDE. No thanks. Left my purchase at the register. read more

Refund WITH ORIGINAL CASH RECEIPT totaling under $1.00, the cashier wanted to put that on a gift card. Really?! A simple return (5 items) and purchase (2 items) turned into a math challenge for the cashier! It took over 20 minutes and a manager's assistance to resolve. How are they training their cashiers? read more

WOW... the manager was really nice, but her employees... yikes! I enter here and the manager was being so helpful in my search for cake pop items and was really sweet... but when she left, I was with her employees... Because I have not been to this store often, I asked an employee (a girl with dark hair) for help looking for an item... she ROLLED HER EYES AT ME and sighed and told me they didn't have it. She kinda was annoyed with me for some reason! I walked away to another employee and they said they didnt know where I could get bobblehead supplies... again the manager came and said maybe a hardware store. So helpful! Check out time... I don't blame the check out girl ish... but they overcharged me on items by scanning things twice. The manager helped me out AGAIN. They overcharged me and thank goodness I caught it. Man... nope.com read more

This Michaels is nice because it is close to my house - and near major streets and freeways. I like it because it does not get as messy as many of the many other locations in the Los Angeles area. The items are usually kept well stocked and there is a good variety. Definitely look at the sale ads before you visit and try to know the general prices of what you are purchasing. You can get a good deal if you shop smart or you can pay too much for your needed items. Other craft stores like JoAnns or mass merchandisers or discount stores might have a better price or sale for your craft item. Agreed that the staff here might not always be the most helpful (I have stood at the front waiting for assistance many times), but if you are patient and lucky you may get one of the workers that are pleasant and helpful. To their defense, I have had many more negative customer service experiences at other locations. read more

This is one of my favorite Michael's in SoCal. Wait, I think this is my favorite one because the one in Pasadena doesn't hold up to how nice and clean and usually well-stocked the City of Industry store. The last time I was here, the staff was very nice and helpful! I love how big and spacious this store is. read more

I always find what I need. Shelves are always well stocked. If I can't find something, assistance is always available. There's always a great sale or discounted items available. Sales associates are always courteous and friendly. Love this store. read more

I'm in a continuing, tolerant, unfulfilling relationship with Michael's. I tolerate all the disappointments from crappy knitting supplies and choices only to return again and again to be disappointed and promising myself never to return. Well, I've been trying to break up with Michael's for decades but keep going back because there are no knitting supply stores near my mother when I visit her. On the rare occasion I find a yarn at any Michael's that I like of decent color and quality, it's always the last 2 or 3 trampled, molested balls left in the bottom of the bin and never enough for what I need it for. I end up going to other Michael's to search for the yarn only to find the same predicament. The needle selection is woefully inadequate at Michael's; the knitting supplies skimpy and of shoddy quality. RARELY the size or type needle I need in stock. read more

The problem with this store is that they never have enough cashiers. Most of the time there is only one. You stand in line waiting forever. Michaels, you need to hire more cashiers. Otherwise, this store does carry most of my arts and craft needs. read more

I tend to go to this micahel's store evn though itz abit out of my way. But 5 stars for the cleanliness! The puente hills store is just nasty. Always seems cluttered. But this store is newer and seems brighter Inside. Staff is always servin customers with a smile and if the checkout line is long, backup cashiers are called off stocking to help. Pretty much easy to find items, and if I cant, staff knows the area where it is located. Wished they had deeper sale prices read more

We needed to buy spray paint, but it was locked up because of course you can only buy it if you're older than 18. They had a little service button you could press so an employee could come over and unlock the products. We pressed the button several times and spent maybe 7 or 8 minutes near the isle (we were looking at other products too), but no one came to unlock the spray paint. We weren't really in a rush so this wasn't a major inconvenience, but what's the point of having the button if the employees don't actually come when you press it? It would have been so much faster to just go find an employee instead of waiting. Anyway, once we did find an employee he was extremely helpful and knew the products pretty well, so I wouldn't say the service was bad, the button was just.. pointless. For the most part, this is just your typical Michael's. The items are neatly organized and very easy to find. I do prefer the Rowland Heights one because I feel like it's larger and has a better selection... but that's probably just personal reference. read more

I take beginning painting at Mt Sac so I come here time to time to restock on paint or canvases. The canvases are, of course, not as nice as one would hope for, but they're cheap and I'm taking beginning classes so it's not really a problem. For anyone taking advanced classes, it could be an issue as the canvases are not very smooth; I usually have to take some time to pick out ones that have smooth surfaces as a lot of them are ridden with ridges and bumps. I have no problems with customer service nor with anything else pertaining to this store. Everything is orderly and I can find whatever I need. Some workers are a little... groggy? though. But most of the employees are very chipper and friendly. Recently I had a pleasant run-in with Jessica. She was my cashier and she was super friendly (maybe a little too nice? Haha) but that type of niceness and excitement really makes me want to come back. Who doesn't like nice employees? So, thank you Jessica! read more

This place really need good customer service people working. Not only that, at least someone who has a little bit of brain; especially the cashier with 2 little hair bun and pink feather hair ties. "cannot use the 40%off coupon because you are not a member." A member of what? Trying to pick on my 12 year old girl and denied her from using her coupon. Michaels, please educate your staff to treat everyone fairly. Just because she's 12, doesn't mean your staff can mistreat her. It's a good thing I was by her side. We don't need your goods; you can just stuff it! read more

I love this Michaels. I'm always here for something. I should just live here. Haha!!! It's a pretty big store and they always have what I need. I'm not a creative artist but I do enjoy making crafts from time to time. I even buy cute home decor using my coupons. Their customer service is just ok. It's clean and organized. I find it peaceful whenever I shop at this Michaels. read more

The closing checkers are very short and not to friendly ever since they got the new help after christmas.The girl who waited on me was short hispanic I tried making conversation but I guess she just wanted to leave it was closing time last week. The help on floor was excellent they always asked if I'm finding everything This is still my favorite store. read more

I had to wait in line for a long time to find staff was not at all helpful at checkout. The piece that was reserved for me had flaws on it. I had asked if I could get a better one, but they replied they were all like that. Went to look for myself and found many that weren't flawed. I asked if I could go get it and come back to the checkout, but they made me line up all over again! Not happy. read more

I have been going to this michaels since it had opened up and customer service used to be great and consistent. Now it's a hit or miss some employees are moody and have an attitude, so I already know which to avoid cuz they won't be helpful. Others are so nice and and really try to help you find what you need or try to resolve your problem. I've gone a handful of times when I shop and the tall male manger is ALWAYS so loud and talking smack and complaining about his employees. Like I'm shopping and he's like a few aisles down and I can hear his whole conversation with another employee. I'm not even trying to listen but he's so loud and unprofessional. Like come on go to your office to discuss it. I'm just a customer trying to shop and hear the music in the background not a smack talking session. Store is pretty organized I think. There are some aisles that are not organized but I still feel it's better than some other locations. read more

Girl with the pinup hair/ make up was rude. I asked her to point me in the right direction for items I was looking for and she sounded very bothered! I asked her name and she ignored me! Total BITCH! read more