So impressed with this team, and can't say enough about them. So organized, efficient and nice!…read moreKnowledgeable with any questions asked. Speedy, did a great job, and I was on my merry way! You all did Flowood, Ms. proud. Thanks so much to Joel, Gage, Ethan, Adam, Zach, Crews, Mason, Jessie, Carter, Grayson and everyone. Deana R.

Best service out of any oil change clinic I've been to - especially as woman!…read more It took about 5 mins! Super speedy service and great, helpful attitudes. Will definitely recommend and return! Thank you guys.

DO NOT COME HERE! Especially if you're having an emergency! We came to this location after driving…read moreup from Gulfport to take care of some business in Jackson the day after a funeral. When we were heading back to the coast, we needed to add more oil so we went ahead and checked the fluids. After checking the fluids, when we cranked the car, the car threw an overheating error. We saw there was a local Firestone, so we went there for help. We have history with other Firestone's and decided to try to stop at this one in the Pearl/Flowood. We were quickly greeted but the service men kept suggesting expensive parts that may or may not be the problem (we have a mechanic with us but no tools or equipment). We thought a coolant flush might be warranted in case air was introduced while we were checking fluids. However, we were told that the technician, (I believe his name was Jeremy), said he wants to not work on the vehicle because of an electric water pump being on it. They told us, on a Weekday at 4:30 in the evening to go to a dealership... after we told them we had nowhere to go and home is three hours away. Aside from the fact they were capable of the repairs and turned us away because we told them we couldn't afford to buy part after part plus the diagnostics cost and a flush. They also didn't offer to give us a card or anything- for a tow company, a local dealership that could help us, or anything else valuable or helpful. They basically told us "no thanks, good luck" without using those words. Do not go here if you need help. They will put you back on the road in a bind just like they did us. I've never been treated like this at a shop. Unbelievable.

I had an appointment and dropped my car off at 11:30 AM. Joe came outside with me to look at it, so…read morethere was no confusion that the car had arrived. Hours passed with no update, so I called at 2:40 and was told they didn't realize it was outside and were just now going to start on it. They said the inspection would take 45 minutes, but I had to call them to get the quote. I was told it needed brakes, approved the work immediately, and still heard nothing. I called again at 4:20, and Joe said, "Working on it, bud, just gotta keep answering phone calls." That response was rude and dismissive. I came back at 5:30 -- 30 minutes before closing -- and only then did they finally call me for the first time. While I waited, I watched the staff vaping outside, clearly not in any rush. I didn't leave until after they closed at 6 and ended up paying over $800. Not to mention: my car didn't have a pull before, and now it does. So not only did I deal with poor communication, rude service, and wasted time -- my car drives worse than when I brought it in. Extremely disappointed. Would not recommend.

There was a person who was working there on Saturday 2/24/24 . I was in line for an hour to get an…read moreoil change and this idiot guy with black painted nails tells me that my truck is knocking and they can't change my oil . 1 my truck down not have a knock .2 I've been going there for years with my vehicles and they changed the oil in the vehicle in question in November. I wish the owners would clean house with these employees who lose their businesses money .it's sad to loose a long time customer from a lazy sorry employee.

I have been here with 2 vehicles for multiple services. Not oil changes,but diagnostics and repairs…read more Brent and his team are honest, fair and quick They don't take advantage and they don't tack on extras you don't need I have 100% trust in them, can't say that about anywhere else I've been for auto service. I drive out of the way to go here

Good service, but extremely too expensive. If I didn't have a Firestone card I wouldn't use them…read moreagain.

Terrible service. Dropped car off 3 times to get shacking in my vehicle fixed, they did not fix the…read morevehicle. Went in to let them know problem was still there and was treated TERRIBLY. RUDEST PEOPLE I HAVE EVERY MET. Will NEVER bring my car here. Nothing but rude....people.

Phil, Bri, and Drew went the extra mile to get me back on the road. My 2010 Ford Fusion Hybrid…read morebroke down halfway between Jackson and Mound Bayou, and when no one else was able to offer to take a look at my car that same day, the staff at this Car Care Clinic offered to see what was wrong, so I had my car towed to them. At first, we thought it was a transmission issue because the car would not accelerate at all and was making a very loud grinding noise. This location does not do transmission work, but they kindly offered to confirm what sort of repair I might need. This, by itself, was a huge help, since every transmission repair shop in town was weeks behind in their work. Luckily, it ended up not being a transmission issue, but a broken axel that was spinning and scraping against the wheel without actually rotating it. Once we knew what the problem was, the staff offered to get my wife and I back on the road within a day, which was incredibly kind, since we were in the middle of a long road trip and did not have time to spare. Drew was not certified to work on hybrids, and doing so was very dangerous, but rather than turning down the job, he spent a great deal of time researching how to disconnect my car's battery, so he could repair it safely. While Drew was working on my car, Phil and Bri were very kind, friendly, and responsive, and kept me informed as to the car's progress and recommended places for me to get something to eat. Bri always answered the phone quickly and cheerfully when I called to ask about the progress. After the car was fixed and we were back on the road, Phil followed-up several times with us to make sure everything was okay and that we made it to our end destination safely, several days later. This was by far the most satisfying experience I have ever had with a car repair shop and its staff, and I highly recommend that anyone experiencing car trouble in Mississippi consider coming to this location.

The Manager - Frank Ashley is a very honest person which you do not find too often these days. I…read moreneeded to have my oil changed and he told me it would be 2 hours since his stalls were busy with vehicles. I appreciated his honesty as I was at a dealership on the coast and did not have this experience when I had to wait 5 hours for service. Frank even called another Car Care Clinic and I was able to get my service accomplished before heading back home the next day. Thank you Mr. Ashley!

I'm from Texas and here for work. This place has excellent service. Jeremy was the person who…read morecompleted all of the inspection tests and changed my cabin air filter. He was friendly and professional. Should I need another oil change before heading back home, this will be the place I go! Jeff H.

I have always come to this location for the convenience and support of the staff. Rushing in after…read morework to make it there with time left in the work day to only learn that I could not be serviced 15min before closing. If the oil changes are quick as they normally are and the personnel is there and you cannot service, put up a sign or please block the way.