I hate Midas and here's why. I went to the Walnut Creek Midas after experiencing substandard service at the Concord store. I went through four radiators in less than four years. We used to use the Walnut Creek store exclusively. On November 17 2010 they allegedly replaced the upper and lower ball joints in my 95 Ford Aerostar. On November 17, 2012 the left ball joint snapped while I was doing 65 mph on 680 near Parrish rd, causing extensive damage. I removed and took the broken ball joint to the new franchise owner, who stated that the ball joint was much older than two years. I complained to corporate, whose insurance company told me that Midas was not responsible for any repairs after 60 days. ( Read the contract's "fine print" they have you sign before repairing your vehicle.) I ended up doing all the repairs on my Aerostar and the vehicle is now operational. I would NOT let Midas perform a repair on a child's tricycle. They do not stand behind their work. read more

I had bad experience with Midas last year. They are not honest. I sent my vehicle for tire rotation and oil change. I was told that all work were done (they did rotation, and oil change). and I took my vehicle home, and recognized they did not rotate the tires. I called owner, and went there 2nd day. They explained me that they did not rotate the tires because the front/rear threads are much different. Why didn't they tell me at 1st day? 1 month later, I drove my vehicle on long distance travel. Suddenly the screen/dashboard showed "oil service" warning. My god! I just did oil change 1 month ago. then, I realized that they did not change the oil. They charged money without service at all. I won't go Midas any more. Just don't go. If you had oil change service in Midas, be sure double check. You dont want to get oil change warning in another city when traveling. read more

FREE WI-FI!!! Friendly service with no unexpected surprises. I was greeted courteously, promptly, and informed of the services I requested, which was the High-Mileage Oil Change. Out the door, including tax, the cost for my changing my older car's oil was around $55.00, and the service included a tire rotation. In-n-out time was about 30 minutes, primarily because another vehicle was ahead of mine. The waiting room and restroom were clean. They had a good assortment of magazines. The technician showed/told me that my brake fluid would need to be changed in the future, but not now (I already knew this as I tested it myself last week). I really appreciated their keeping me informed without any upsale pressure. Thanks! read more

Prompt and friendly service from Rod Stanfill. He went out of his way to help me and find the cheapest solution to my problem rather than just pitching me the expensive services he could have. Really appreciated that. Man has integrity. 10/10 will come back to him for all my service needs. read more

Had a bad day and broke a piece of my windshield wipers while trying to replace them. Had a bit of a deadline and I wasn't making any progress so I drove here and parked badly in an already full lot to ask if they could help some random idiot with a broken blade. I said I hadn't purchased the blades there but I'd be willing to buy totally new blades from them just so they could help me fix the problem. They immediately sent someone out to help me fix it (couldn't remember his name but he was awesome) and sent me on my way in 3 minutes and told me I owed them nothing. Good people and really helped me in a tough spot. Thanks Guys! read more

Went here for oil change multiple times, good service. Usually done within 1 hour, nice people.

Midas is great! The staff is very friendly and trustworthy. They also work really fast. I went for an oil change and had my car returned to me within 40 minutes. Definitely going back for any car issues I have! read more

Great and Easy Experience. Changed my brake pads quickly and for a good price. Was out within an hour. Will be back when they are needed again. read more

Today i went to get an oil change on my lunch break. I could see from the front door that the two gentleman at the desk werent wearing masks. They are placed behind a plexiglass which is open on both sides of them. At a distance i attempted to give my information. After 30 seconds on of the employess in front of me starts coughing multiple times into his fisted hand. With no mask, and a fist to your mouth an asymptomatic carriers cough can travel very far. Certainly around the plexiglass which is again only as wide as the desk and open on both sides. I feel we are too far into the pandemic for me to be exposed to unmasked employees of any establishment that are for whatever reason coughing in a very tiny office. read more

Come to this Midas for oil change at least once a month! Great team, Jessica is the best! We have a business account with them and they have all the vehicles info. Always in and out quickly for a regular oil change! Highly recommend! read more

Great spot! I've been coming to this location for the past year with my jaguar and I am extremely pleased with how I am treated by Sam and his team as well as the turn around time for services. When I need a service on my jaguar and I don't want to be ripped off I go here. Period...they always meet my expectations and get the job done. I highly recommend this place and you can call ahead for an appointment! read more

STAY AWAY! Huge scam artists at this place. I don't think I will ever step foot in a Midas again! Made an appointment because I, like almost all of Walnut Creek, work during weekdays and don't necessarily have the time to come in during the week. My AC is out and needs to be repaired. I show up on Saturday at 8:05 (my appointment was made for 8:30), and I'm told "it could be a while because we have a lot of cars in today." Kind of a wrong thing to say to a customer who has an appointment and is early. Needless to say, I decide to walk toward BART and hit up my gym while I have them look at my car (no shuttle offered). I get a call back an hour later from the manager/owner/whomever he is, CARLO, letting me know that they looked at my AC and that the condenser is leaking. Total price? $850.00 (!!!!). I am shocked at the price, but also eager to get it done, so I begin to hesitate. Carlo tells me "...we need to order the part soon, because our suppliers shop closes soon..." Mind you, this is at 9:10am on a Saturday - in hindsight, no auto supply store would close before noon - and that if I didn't get it in today, the earliest would be in a few days (with hot days ahead...nice psychological trick!). Feeling put on the spot, I approve the work. Immediately after, I speak to a relative who had her AC repaired the week before and paid $180.00 for a leaking hose and a recharge. I immediately get on Google and search the price for a condenser for my exact make and model, and the part is priced $80.00 to $190.00, depending what supplier you go with. I call two other mechanics - the one my relative used and another I once used myself - and they both quote the part between $80 to $190, plus labor, and both shops come out at less than $450.00. I immediately call back CARLO and tell him to cancel my approval - he states "...well the part is already on it's way..." and I relay my newfound information to him. When I get to the shop to pick up my car, I am out the $85 to diagnose the problem (that should've been the first red flag), and Carlo tells me that a condenser is $400.00, which is why the price tag would have been so high...it's about a 4 hour repair job, so that means MIDAS Walnut Creek must charge $100/hour for labor (the price of labor is not posted within the shop itself, so I can't tell you). The entire time, he was very awkward and the look on his face wasn't one of an honest repair man, but more of a crook caught in the act. I am bringing my car to a shop this week to have my AC repaired, and will ask them their honest professional opinion - if they determine that no parts needed replacement after all, or that Midas is full of sh***, I will bend over backwards to get my $85 diagnostic fee back. Do yourself a favor and STAY AWAY!!!! read more

I USED to solely do all of my auto care here. I used to get offered a good deal and not jerked around by people trying to nickel and dime people who they assume, don't know jack about cars. Rick used to be the general manager of this garage and all of the garage workers were great at what they did. They would talk me through things I wanted to fix on my own and were great on giving me a deal if I brought in my own parts. Now, this place is owned by Spee-Dee and none of the same people work here. Now, a bunch of children work in the garage and a grumpy smoker lady works the front desk. They will make you feel small and stupid. I was treated like a stupid woman who knew nothing about cars and told if my car was left the way it is, I would die on the freeway because my wheels would fall off and brakes would shatter. I paid for an $80 synthetic oil change and left with the wrong grade and brand of oil (with no offer to fix the mistake). I was lied to when told to return to the shop as my vehicle service was done, then had to watch as the 18 year old child mechanic snuck around the garage to hide from me when he realized he didn't finish the job. Then, told I needed $700 worth of repairs to replace my entire wheel and brake system on the back of my car (even though I just wanted 1 new drum and back brake shoes) due to a tiny bit of rusting. As a child born into a family of mechanics, I know when I'm being taken. I went next door and asked for the exact same service... $336 for parts and labor. They were much nicer too. I miss the old Midas. I miss Rick and his crew. I will NEVER be returning to Midas again. read more

The owner here really knows how to run business! I went online to request an estimate for a wheel alignment. I received a call within the same day. I made an appointment to bring my car in the next day at noon. I arrived and I was immediately greeted by a service rep by my car instead of walking around looking for help. Here comes the bad news, they weren't able to work on my car because the lift they needed was occupied. The owner personally came to me to explain the situation. I would have been annoyed at the situation but his customer service was so great that I wasn't mad at all. He offered to call me the next day since I was planning on driving to LA in a few days. I got a call first thing the next day. I came in and it was immediately worked on. I am 100% satisfied! I will always bring my car here! read more

Took my car in for an oil change at the end of the day. On the way home, smoke started coming through the vents and out of the hood. When I was able to pull over I discovered the oil cap was left off. So why the five star review? Because the customer service following the mistake was exceptional. The owner immediately accepted responsibility and apologized. He offered to pay to have it towed from Oakland to Walnut Creek. When I said I'd just buy a new cap, he told me to save the receipt and bring the car in the next morning. When I brought it in, he over-reimbursed me for the cap, cleaned everything up, flushed the vents, and gave me a coupon for a free oil change on my next visit. Would I have preferred a perfect, hassle-free oil change? Sure. But I left there knowing that this Midas will take care of things if they go wrong and that they care about their customers. read more

First of all I paid $18.00 (with coupon) for an oil change, new filter, tire rotation and inspection, and brake inspection which makes me very happy. The guy at the desk was really nice and helpful and answered questions I had about my car. It was done in less than an hour (by the time I walked to Starbucks and back down the road). 5 stars because it was cheap, fast, and conveniently located. In the words of the Terminator, I'll be back. read more

These guys are AWESOME! Ron, who pays an amazing amount of attention to detail was able to save me almost $500 simply because he and his team took the extra time to look at the alternative options! Third time here, never have been disappointed. read more

Came in for a check engine and VSC lights. Fearing major/costly work (truck has 200,000 miles) the diagnostic test revealed the "problem" was the gas cap. Had it replaced for $20. When they could've added "other issues" to my truck problems, I was surprised at their honesty and attentive work they performed and they also kept me informed during and after it was completed. Will take my truck there for all future maintenance work. read more

I love, love, LOVE this business and the people associated! I waited for awhile after service was done on my car before leaving feedback to ensure all was good...and it is! Every single person I talked to was helpful, nice and completely competent! Thorough to the highest degree, didn't oversell me, gave me input into work that was previously done at another shop, etc., etc. I've been to enough auto shops in my life to know a good one when I see one. DO NOT hesitate to see Carlo and everyone else at Midas Walnut Creek. And the lady at the desk was SO knowlegable and helpful! Thank you guys for your great work...I WILL be back and you should give them a try! read more

Received excellent service from Carlo and his crew. I especially liked that they had so much information ready when they phoned me and were willing to explain things to me. They figure out quickly why my brakes were making that noise - another place I won't name had told me it was nothing. They followed up a few days later to be sure I was satisfied. read more

Straightforward! Great experience! Sam is the man. Would definitely go back there.

This place appears to be under new ownership because the first time I got an oil change the management appeared concerned about customer service, calling me to ask about the service and following up by email. This last time I trusted to get the same kind of service, but walked out without paper work and later appear to have been billed for an extra 2.98 above and beyond the reasonable sales promotion for an oil change. That's enough for me to take my business elsewhere. read more

I've been coming here for the last few years and have always been treated kindly. It's true when they say that it can take one bad experience to ruin it all. Today, I walked in for a standard oil change and a Caucasian man...probably the mgr..just wasn't kind at all. I don't expect much from folks but he talked down on me like I was some punk Filipino kid. If only he knew, that I save lives for a living ... Lives that could be his family members. Maybe it's because I rock urban wear and look way younger than I really am. His tone was not welcoming at all and gave me the vibe that I don't belong there. I told him that I forgot my coupon and gave me a look like "too bad kid that's your fault". I knew that coupons were easily accessible online but he offered no help in finding those. Few mins later, an attractive lady walks in and she gets the red carpet. Who knows, that could've been his natural demeanor but that shit don't fly with me. It's all good, on to the next oil change location. Bittersweet because the folks in the shop are great. **written while my oil being changed (this happened 6 months ago and just now posting) read more

This review is overdue. I've been here 3 times for my oil change. Conveniently located down the street from my work. They take appointments which is awesome. Gotta give a shout out to Mary who is always super sweet and friendly. Everyone there is nice and they make sure to say hi or acknowledge you while you are waiting. I've never had an issue with their work and I plan on coming back for all of my oil changes. Thanks you! read more

Had 3 grand worth of work done to my car. All new brakes and struts to fix some knocking going on. Still had the same problem. Brought it back another 250. Same problem. Brought it back now it's transmission bearing? Another 3 grand?! I wish I would have known before they sold me brakes and struts, still not sure if they messed it up worse. Seems they don't know what they are doing. Stay far away unless you have bottomless pockets. read more

These guys are absolute crooks! The owner paid millions to the state of california for "bait and switch" and other shady sales/repair practices. See this link "http://www.ktvu.com/news/22335271/detail.html" I had a shabby Midas muffler system installed; when the "resonator" failed less than 6 months later they refused the warranty, claiming the part was a "pipe", not a "muffler" that is covered by warranty. Hey...it was a muffler! These guys are just slimy... read more

I owner neg. with me to take a refund check for $1,000.00 and he was suppose to mail the 2 weeks ago. I still haven't received the check. When he's called about the check he says he just mailed it. I don't think I'll ever see the refund. read more

Came in for an oil change and was very pleased. The oil was changed, fluids checked and topped off, tires checked for pressure, carpets vacuumed, windows washed. Moreover, the whole process took less than 30 minutes. Will definitely be coming back! read more

I've been calling since 1pm and they aren't picking up. You would think if their not open, then they would let people know. So mad

Came in here for a flat repair 20 minutes before closing. They were super fast and friendly and prices were good.

My situation was very unique as the previous shop in Chicago had screwed up my brakes, but they handled the problem very professionally. Decent prices too. read more

This Midas location appears to have issues with opening up shop on time. I made an appointment for 7:30am (which is within business hours). It's 8:10 at the moment, and the doors are still closed. The reason why I made an early appointment is so that I can squeeze in a service before going to work. However, the end result is that I've wasted 30 minutes of my morning, with no sign of a technician nearby. I'm truly disappointed and amazed at how little accountability there is, and I hope this is corrected soon. My advice is to not schedule morning services with these guys, it will certainly be a waste of valuable time. read more

Make an appointment just to be in the safe side. Awesome service. Reasonable pricing and very friendly helpful folks.

These guys are great. They will always try to fit you in for a same day appointment and do a great job. They give you honest advice and don't try to rip you off. The owner explained in detail what I needed to fix for sure and what I could wait to do a a later time. They didn't recommend any service, my car needed, which I didn't know about already. This place is leaps and bounds better than their counterparts in the Concord store. read more

Made a same day appt for oil change for around 5:30, I arrived a little early and the technicians finished my car in about a half hour I was gone before 6:00. Carlo is really friendly too. And they have free wifi. read more

Came back over the weekend for an oil change. Everyone here is super friendly and professional. They found a nail in my tire and called to see if I wanted them to fix it for $20, I said yes. Then when I picked up the car they told me that they removed the nail, but no air was leaking out, so they didn't need to fix it and didn't need to charge me the extra $20. These guys are VERY honest. My car is coming here again next time. read more

My car was shaking a bit and I took it here thinking it might hopefully be something small like a fuel filter problem. A gentleman came out to me as soon as I drove in the lot, and was ready to help. Since I wasn't sure exactly what was wrong and was hesitant about doing the full diagnostic, instead of charging the fee, he put the car up on the lifts to see if he could find the problem easily. And sure enough, it was obvious as soon as it was up there that all of my engine mounts were coming apart. They safely let me come into the garage to see everything for myself and take pictures. As someone who grew up in a family of mechanics, but who didn't inherit the skills and lives far away, I always feel skeptical going into a new mechanic's garage, and want to send pictures to the mechanics back home to get their opinions too. They confirmed the work and prices proposed. These guys at Midas were very straightforward and informative, and gave me a very fair price. I would highly recommend them, and will come back for future repairs and maintenance. Thank you! read more

Midas - The old engine mounts they replaced. Very pleased with their work! - Auto Repair Near Me - Walnut Creek, California

My car was at the dealer for service and they said I needed rear brakes. They quoted me over $650, without replacement of the rotors. Luckily I always have my brakes done at Midas, lately at the Walnut Creek location. The job was quoted at $200+ lower with new rotors. As this was my second time doing rear brakes here the pads were free. The took my car in on a busy Wednesday (on short notice) and had it done by the end of the day. It was great service, I have used these guys four or five times now and have come to expect nothing less. read more

Trust the Midas touch! lol...really they do offer a lifetime guarantee on brakes. I just got my front and rear brakes done and they give you a warranty card. All you have to pay from now on is just labor charges and tax. read more

This Midas is great. They actually fixed a problem caused by Concord location for us for free. Go here!!