I have to give this place 5 stars! My entire family goes here, but today it was my turn. I had…read moreto get a cracked tooth filled in. I have never had such a pleasant experience having work done on my teeth. Go to this dentist!

I would not even give this place one star if possible, but it won't let you. I had a bonding that…read morefell out and they told me they could get me in. This is not my original dentist that I go to, but we were close to this practice. So I went in an hour and a half later came out with a five minute bonding. They tried to sell me all this stuff about Bridges and plates and all this.. hand me sign something which I couldn't see cause I didn't have my glasses on. I was in the Dental chair. The only reason I went there is cause we were close to this spot. This is the worst establishment ever. I don't even think these people are real dentists. They had a helper that put in the bonding on my tooth. The last 10 minutes of my visit the first hour and 20 minutes was the insurance girl trying to explain to me that she's gonna get everything paid for by my insurance. Going real hog heavy into it how they can make the insurance pay for everything which I know is bull crap. Do not go to this practice! I have chronic pain and just laying in that dentist chair for an hour and a half for a 10 minute bonding was absolutely absurd. They're trying to grab as many people in there as possible. These new people that took over Gerlach are completely horrible. And I mean that by saying, I don't think that they are really dentists.. I now have a swollen face on my right side from where he did the bonding and apparently it is infected. I give this place an F minus. No wonder they got me in so quick. What a fool I was instead of calling my normal dentist.

How about no star! Horrible office, appointment management! After 20 years with Dr. Chip Gerlach,…read moreI gave new management 4 tries. 3 of the 4 appointments were either an hour & 1/2 wait, arrived & told I did not have an appointment-after receiving 2-3 appointment reminders, & last one, arrived 10 minutes late for appointment - after calling them saying I was stuck in road construction & on my way. Upon arrival I was told I had to reschedule. Really???!!! As a result, they will be losing 6 patients with my family. Heading to a new dentist. We sure miss the old Gerlach office!

By far the best dental experience one could ever ask for. Everyone the is extremely courteous…read more They are understanding of people work schedules and work with rescheduling and making contact to confirm appointments. Plus all the women there look like models, especially the lady there today whose name starts with E.

I truly believe everyone in this office gives the best care to their patients!! We were referred to…read moreDr. Attaway from a friend when we moved back to Louisville for several years, and I still come to see her even though we've moved out of town! She is that good - a great and compassionate dentist. All of her staff is top notch and I know they will put me at ease and do their jobs well. For many people , going to the dentist is stressful and scary but not here. Highly recommend!

I was dr Tran's patient since then she started this office, she was used to be more concerned with…read morethe patient's satisfaction and being on top of any issues but since last few years she hardly comes in and check the concerns and care about quality of work. She hardly stays in the room for a minute and make her staff to work the rest and by herself start working on the other client. Everyone needs more money but not giving proper attention to patient is not acceptable. Well recently I had the service done by her, I have crowned my teeth my front teeth have a bridge that came off I got appointment with her to get fixed she hardly works 5 minutes on me , didn't clean the bridge or my teeth and just glue it back and charged $440 for less than five minutes service. Apparently that was a mistake she had done and after a month that bridge came off again I came to get it checked then she said because of some gaps in between the bridge and natural tooth some bacterial infection happened so my tooth had been broken and have a big cavity underneath. She told her assistant to put that bridge back and give me estimate for the repair of $5000 as soon but since she has vacation and none working days so they gave me 3 weeks later appointment. The bridge when assistant put it back it was not even sitting on my teeth because of broken piece in then assistant told the Dr about it but didn't even give a second look and tried to fix properly with temporary bond she told me might be it will come off in a day but something from over the counter I can buy and use in the meantime and Waite for my appointment in 3 weeks. The next day it came off as she knew that it would be well I called the office if she can accommodate me in because it is emergency and can't wait for that long since I have been her patient since last 15 plus years and spent a lot of money every year including my whole family but Katelin replied back so rudely and said that she can't accommodate at all regardless. The worst worsted experience I had from her and by her staff. It was very frustrating and very unprofessional by her. I will never going back to her and neither my family. Very rude and unprofessional by her staff and by herself. I wish I could star her in minus 5

Loved the people in this practice!! Very caring and considerate and spent lots of time with us to…read moreexplain everything.

I always feel welcome at this dental office. Dr. Ward is friendly and competent every time. I look…read moreforward to dental care here, bringing in a wonderful office experience overall. The surroundings are beautiful and setting, peaceful. Highly recommend this dental office and dentist.

I never leave reviews but feel compelled to share the deep frustration and horrific experience we…read morehad with Middletown Commons Family Dental. The complete absence of quality work, genuine patient care, and compassionate customer service was shocking. It was astonishing to see how little effort was made to listen to our concerns or to fix the terrible work that was done. The provider, Dr. Laura Ward, and the receptionist, Shondra, seemed completely disinterested in patient well-being, showing no real commitment to finding solutions or making things right. The work itself was utterly unacceptable: fillings fell out the very same day they were placed, and then came out again within a single day after the refill. To make matters worse, the receptionist, Shondra, was extraordinarily unprofessional and downright rude. The practice repeatedly canceled our appointments at the last minute, often due to last-minute office closures when we had scheduled our time, taken off work, and trusted they would be there to fix the problem they created. There was zero effort from anyone, be it the receptionist or Dr. Laura Ward, to acknowledge or correct the problems they created. Our experience was beyond unacceptable, and I strongly urge anyone seeking dental care to look elsewhere. This has been, without a doubt, the worst dental experience of our lives.

Following up a couple years later. Still great service from this office. I love that they have up…read moreto date tech and methods of dentistry. I've had everything from root canal to cleaning here. No complaints about service. They will try to move around your appointment earlier if possible so I check my texts

Dr. Combs and her staff are attentive, knowledgeable and caring. They tell the truth about what…read moreneeds to be done OR not done as far as your dental health. Highly recommend the practice.

There are things in life we just do not like doing and dental work seems to be one of those things…read morefor most people..That said, I would fathom that its mainly due to the pain one is already in, or the perceived pain you might end up in, or plainly put, maybe its the needles. For me, it was getting rear ended where I managed to fracture teeth- my previous dentist at the time, had me on a treatment plan but for whatever reason was no longer reachable. I was desperate. So I put the call out at work (I work for a medical company) and my awesome coworker Eddie Brown said that I just needed to call her. So I did. (And since have recommended her numerous times, to friends at work!) They werent able to get anything from the previous dentist either, but she was able to start me on a treatment plan. That will have been a year ago in May that I started with her. I raved all over Facebook for my experiences, and truly thought I had put one on Yelp til I realized today, that I had not. Let me tell you the most amazing thing about the office first, they are detailed, to the core. They treat you like you are the only one there. They will work with you on schedules, they understand busy fast paced lifestyles. The assistants I have worked with, esp Brooklyn, are hardcore professional and friendly, she is always quick to smile and remembers you from the last time to the next. The desk staff (Kim and Jean, I think is her name) are sweet and friendly as well, and knows her stuff when it comes to various insurances and delays. Dr Wright and the original owner as well have both treated me, and it was like being seen by older sisters who are not only going to tell you like it is, but she is going to make sure you are not in pain. And here is the most amazing thing, and it deserves CAPS, pun intended, YOU CANNOT FEEL HER NEEDLES. I realize thats raising the bar, but she is THAT good. I simply do not know why there are no ratings for her on Yelp but I am rectifying that today with this one. I trust her completely and the drs she has had to refer me out to (repair root canal work, and an unfortunate extraction) were hands down the best in Louisville, and yet, I could feel their needles...Multiple visits in, she hasnt wavered in her attention to detail or that amazing ability to not let you feel the needle, including in the roof of my mouth. Do not let your dental work hold you back if its a fear of needles, you will not feel hers. Tell her I sent you!