This is the worst business I have ever been to! I wish I would have looked on yelp for reviews before I wasted my time. Other reviewers are completely right Midway Dodge tells you they have a car then when you show up they say the car just sold. I just fell into their scam today. Their service department called me less than an hour before to confirm my appointment to see a specific car then I get there and they said it sold?!? Really? They were completely unapologetic almost to the point of rude and they were very disorganized! On another note their staff was very unprofessional! When I went to enter their so called "business" there was a group of employees smoking right by the door, which I had to walk through their disgusting smoke, with my infant son, to enter into their crock of crap establishment! read more

This place is a rip off. We bought a 2014 jeep compass but regret the whole deal. We have some credit issues in the passed but my wife wanted a new truck so we found a used jeep that must of been the demo because it had 8,000 miles on it. which wasnt too bad. When we settled on the price and sat with the finance guy we thought we had a good deal given our credit. Two days later we get a call. That the credit deal fell through and to keep the truck we had to resign the papers with 2% more interest or give the truck back. So we didnt want to give up another 4 hours at another dealership and have our credit pulled again so we though ok we will just sign. They said well good new is that they lowerred the price on the car so the raised interest would still be in our monthly price range. Sadly I would of liked them to have lowered the price on the first deal and we would saved another $2000. I would never do business there again and suggest you look at other places to buy your car Also after we got acrappy deal for months after we got calls about if we knew someone who wanted a new car. Plus personal messages on our facebook profiles from the sales rep. That shit was creepy. We never told him to send a friend request. read more

I bought a 2005 bmw x5 it was a total lemon I paid 10,900 cash The motor had 118,000 miles but burned oil like crazy.but didnt smoke. All the coil packs needed to be replaced. The battery and alternator went out and after being fixed still drained the battery.then the transmission went into lag mode 1800 fix. So after 6 months of owning it i dumped it for 2800,never again will i buy anything from these people read more

I really wanted to give Midway Dodge the opportunity to earn my business. I read the negative reviews but I saw the car that I wanted and I was willing to ignore the negative comments. Sadly the negative reviews were right. I called about the Mazda CX-9 and was transferred to a young lady on the sales team. She was going to call me back to check if the car had a back up camera, 2 hours later no call. I emailed the dealer and left my number but no one called me back nor did they respond to my email, strike 2. I called back because I really wanted this car. I spoke with Greg who was very friendly and said that the manager was using the car as his personal vehicle and that he would call me back as soon as the manager came back with the car so he could check if it had a rear view camera. This would be strike 3 no one called me back and I ended up going to a different dealer to buy the car. This review is more for management. You need to follow up and call potential clients. You are losing clients because there is no sense of urgency. I hope you work on your email communication and call when you say you will call. Jorge read more

DO NOT BUY FROM HERE. I would give 0 stars if that was possible. It was the most unprofessional car dealership I have ever been to. I called 3 times, including the morning before I went to go look at a car, to see if it was still in stock and they confirmed. So I traveled over an hour to get there and once I got there and met the sales person, he was clueless about the car and said they didn't have it. He tried to sell me other cars and told me the car I was looking at wasn't good anyways. I felt furious and it was the biggest waste of my time. I would rather pay money to walk everywhere than buy a car from here. read more

If I could give this zero stars I would! This place is HORRIBLE! Like others have said, don't even bother calling to see if the car you're interested in is still available stock, because they will always just say "yes". I truly think they just take pictures of random cars and post it at a decent price just to get you in the door. That being said, we ended up buying a mini van from them and it was the worst experience ever! We felt like they were trying to hold us hostage in their office while they figured out the details. We literally were sitting in one of their tiny offices for 4 hours waiting. After buying the van they pulled a lot of shady crap on us to. We're Wisconsin residents. and in IL it's against the law to collect sales tax on sales sold to WI residents because we have to pay that to our own state (unfortunately, we found out this was the law AFTER we purchased our van). They promised us that they were sending the sales tax they charged us over to the state of Wisconsin, but never did, so we ended up paying it twice. This place should end be called a business, because that implies some sort of professionalism - something which this company does not possess. Do yourself a favor, and don't ever give these greedy people a penny! read more

My husband and I went looking for our first car after years of saving up. It started off as an internet search and when Midway Dodge showed up it sounded pretty good. We explored the website and decided that we would make a visit there. We were able to look around the lot without feeling rushed or having any other cars forced on us. When we came to 2 different choices the salesman was knowledgeable and helped us make the best choice. The only reason I'm giving this place a 4 star rating is because not everything is explained, there were a few small charges and plan changes that we weren't informed of by reading around and such. However they weren't too large and we accepted it. Another thing is sometimes the manager can be a bit moody, but he cheered up once we were sure on which car we were buying. I think he didn't like that we were wasting his time with indecision. That still doesn't make this place bad. They seemed to have a wide variety of vehicles offered and I'd most likely use them again if we ever need to purchase another car. The car we bought was a red 2006 Chevy and it works wonderfully. So far we've had no issues with this car and we bought it almost 8 months ago. I'd definitely recommend them and am glad that we chose them to buy a car. Never once did we feel pressured or really uncomfortable there. We expected to be attacked like the fresh meat we were and we also expected the sales person try to take advantage of us since we were first timers. That did not happen though and we felt very welcomed. Our car is amazing and we owe it all to Midway Dodge. PS. We got an amazing deal on our car too, to be sure we cross checked with other resources and it turns out what we got was indeed a good deal. Not the best deal but pretty good and it made us pleased which is what counts in the end. We had enough to cover the down payment and a few months payments as well. I'd definitely say this place is better than other car dealers and people should give them a shot. read more

TERRIBLE SERVICE!!! NO way in HE$%^& will I ever try to get a vehicle with them. They not only waste your time but LIE!!! They tried for me to buy a car that is a year older and more expensive... WTH!!! NOT FAIR!!! read more

Prettymuch everything that's been said. Not sure how a word of mouth-based business like this can survive in the internet age? Do people just buy whatever these a-holes allow them buy? I walked right out the front door after the 3 cars I wanted to check out were all fakes. read more

First i would like to say anyone giving this place more then one star works there. Second they are shady and will lie to your face. I bought a used car that cant be serviced there and has tons of problems. The sales people there are never more then 2 or 3 months because anyone with a soul will loose it if they stay. Don't ever buy car there read more

HORRIBLE! HORRIBLE! HORRIBLE! If i could give this place negative stars, I WOULD! I called 3 times in one day to verify that the car i was coming to see was still there! They informed me, each time, that it was. I even called 10 min before i got there. I was told that i had an appt with a Maurissa. When i got there they told me that Maurissa doesnt work here and that she works in the call center! Are you effin kidding me?!? Then, they tell me that the car i was coming to see was sold. SOLD IN 10 MIN?!?! I think not! LIARS!!! The customer service was atrocious!!! NOT KIDDING!!! They are RUDE!! The sales men was a joke! He tried to offer me a car that was WAY out of my price range! Needless to say i left that place very angry! What they're doing is ILLEGAL!!! They need to be shut down!!!! DONT DO BUSINESS HERE!!!! read more

We needed to get our Omni serviced and were able to schedule an appt online. They were able to get us in right away. I felt their prices were fair and the repairs were made in a timely fashion. I found everyone friendly and professional. The special for oil lube and filter change was a great deal as well, so we are good to go now.. read more

LIARS!!!! This place has a reputation for advertising cars and not having them when you get there. They show all these great deals online and dont' have them. I took off from work to drive there one afternoon to find out that 3 cars that were listed were not available. I went home and checked online again and guess what? They posted another car with low miles, fully loaded, etc., but the car was not available. DON'T WASTE YOUR TIME!!!!!!!!! read more

This. Place will give you a car with no money down but Jack up your payment so you can not afford it and come get it in a month $!

This review is for the service department only. I haven't dealt with their sales team. I took my car in for a window issue, which was covered by the factory warranty. The staff was very courteous and respectful. They set up the expectations upfront to let me know the timing. They completed the work a couple hours earlier than estimated. They were very respectful of my vehicle and possessions. I had a very positive experience. The only reason I gave 4 stars instead of 5 is because I originally tried setting an appointment through the website. Within an hour, I received two emails from the sales team, but the service dept never followed up with my appt request. I ended up just calling the next day to set an appointment. read more

I came into the dealership to buy a cheap car. I saw on the building a huge 8 foot long sign saying $99 down everyone accepted Drive Today. I chose a car with under $3,000 and had 85,000 miles. The manager then ridicules me for expecting the advertisement to be followed and questions how come I dont have more money to put down. This was a blatant case of FALSE ADVERTISEMENT. Stay Clear of this PLACE AT ALL COSTS read more

I had my car serviced here and my experience was horrific, my alarm system was disconnected, the hood latch was broken, fender was not put back on properly and my sound system was stolen. I made a police report and the officer said the dealership has a big problem with theft so never take your car there for service of any kind. read more

Service is great here... The service manager is extremely professional and helpful... They are very knowledgeable and courteous...

I brought a car from here around July 26 2019. The car drive ok for the first 3 days. Than after that it had some major mechanics issues and kept cutting off. After a few days they give me another car but the same issue happen again. Huge mechanics problem. Never going back again and still trying to get my money back to go somewhere else. read more

HORRIBLE SERVICE I BOUGHT A BRAND NEW 2016 Dodge Dart in the car just stopped as I was driving after they supposedly fixed the car I had to take it back because they detached my under body cover for the vehicle! Went to pick up my second key to my Brand New car and NO ONE can find the key!!! Now I have to take the car back again because the horn stopped working !!! STAY AWAY!!! Very unprofessional the only one who half way has some sense is the GM and he is soo over whelmed with all the complaints that come threw that he forgets everything !!! Worse car buying experience ever ! read more

They have always been straight with me. They have always tried to fix my vehicle under warranty whenever possible, but I have a Ram 3500 and some repairs have to be raised high enough to work on and their facility doesn't facilitate those kind of repairs.. They are NOT a RAM truck facility but help whenever possible.. I was ran out of Southwest Dodge and was told they didn't have ANY diesel techs and to go somewheres else....MIDWAY Dodge, at least, tried their best to repair my vehicles and have been doing a GREAT JOB !!!! YOU GUYS ROCK !!!! read more

Warning. DO NOT BUY A VEHICLE HERE!!!! All they care about is your money. Once you buy the vehicle they don't care about you. If they promise you oil changes, owners manual for you car, floor mats make sure it's in writing when you sign. They are the cheapest people around. I still do not receive the owner manual I was promised and I have it in writing. I've called several times and they said they will call back and never do. They even tried to tell me they didn't promise me the owners manual luckily I have in writing and I will get the manual someday. I will never do business with these guys again. read more

They wasted 6 hours of my life trying to get me to buy a car that i didn't want. I repeatedly told them which car i came in for and they still tried to get me to buy a different car. At the end of the vist i didn't have a car and my mother and i had to catch the bus home because our ride had to leave. Worst place ever. Dj your cool tho read more

Just bought a brand new vehicle. Started off with Brandon who got me in, they were extremely busy so I ended up working with Edgar. He took care of me. I was in and on the road again in about 3 hours. I had an all around good experience and would recommend my salesman and dealership. read more

ZERO STARS. WHAT A SCAM!!!!!!!!!!! Wish I would have read these reviews before even calling or going here. What a waste. As the others say, called in to look at 2 cars they had listed. They assured me the cars were there and even put me on hold to go check. I get there....you guessed it "They were just sold". And my reply "You JUST sold two Land Rover LR3s. I'm sorry but these things aren't cheap and just walking out the door". The dumb founded guy just looked at me. So I had to ask "Since I JUST called one hour ago and was assured they were here...the trucks are still here right...along with the people buying them. I mean, I've bought enough cars in my life to know you don't close a deal in less than an hour". The dumb founded look just stared at me back and asked "Any other cars you are interested in". Guess what, I wouldn't buy a car from you guys if you were the last shop in town. WHO DOES THIS STILL!?!?! I mean, dealers used to do this crap all the time before but not really anymore. Come on, grow up and get with the times. Stop wasting not only our time but yours as well. Maybe you should put that effort into cleaning up your shop. Couldn't believe how dingy and nasty that dealer office was. read more

I've always wanted a dodge and Midway Dodge is just right down the street of where I use to live, in Chicago. So while I was away on vacation, I decided to buy a new car then drive that back home. I've always known who they were, but just never walked in. I never visited their website nor saw an ad in the paper for a car. I just went in cold to see if I could find something. I've always wanted to own a Dodge. I saw many cars but settled on the 2013 Dodge Challenger Coupe. There was a nice red car on the lot that I just fell in love with. The salesman took me back to the desk and I got financed for the car right away. When it came to negotiating the price I took out my smart phone and saw that they had the price listed at $23,194. I got a nice warranty with the car and everyone was so very helpful. read more

Great service department. I was having big problems eith my car being rejected for Illinois emissions test. There's a different dealers was really getting frustrated.. Took to Midway Dodge the service department fixed it in one day big thumbs up read more

Came in to get a bigger vehicle for my growing family. Thankfully we worked with Marcos he was great from the beginning as soon as he seen us he approached us. walked us. took his time showing us the vehicles. we left satisfied with the car we wanted and the payment. Thank you midway dodge and marcos contreras read more

I cannot say very much about the entire dealership, however I can speak a lot about the sales person who I dealt with. Jennifer Morales is who I dealt with and I can say with complete certainty that if you want to deal with a sales rep who will NOT take advantage of the customer, who will be honest throughout the entire process, who will NOT try to sell you something that doesn't fit your needs, she is the one to deal with. She may be new as an individual sales rep with this dealer however whatever she lacks in experience, she more than makes up for by not pressuring you and giving honest opinions regarding the quality of a vehicle. read more

If I could give them negative stars, I would. They cheat people out of money and their customer service is horrible. Dean is probably the worst one of them all. Stay away! Do not buy vehicles from them. Dealers like these give other dealers a bad name. read more

The worst auto dealer I've ever attempted to do business with. What ever you do, do not submit any information via the web they will call you anywhere from 3 to 6 times a day even after you have told them you are not intrested in doing business with them. This place sucks and they are rude. Save yourself a huge headache and go elsewhere, this dealer sucks, sucks, sucks!!!!!!! read more

I had my wife bring in our 2006 Grand Caravan in for a winter service, Oil, antifreeze, belt , just the preventative stuff. She left the car over night . That evening I got home and found a voice mail message for her saying that the van needed brake work. It was to late to call the dealership back which worried me because we needed the vehicle the next day. First thing the next morning my wife called the service dept. The person answering the call told her that the brake service had not been done because they could not reach either of us. My wife explained that we needed the van that day for a road trip. The people at Midway had our van ready in two hours. Thank you Midway Dodge for looking out for us and going out of your way to complete the work on our family vehicle. read more

My experience went from bad to a full blown nightmare. I took my car for service at during the last week of June. I had heard some squeaking from the tires, thought it could be a bad bearing. Didn't think it was the brake pads since i didn't have high miles and I don't ride my brakes. After an "inspection" they called me and told it was the front brake pads. I gave them authorization to work on my car. I went to pick it up and drove it to work when I noticed that the issue wasn't fixed. I called the dodge hotline number to explore my options incase midway dodge tried to give me the run about. I took it back to get it properly repaired. Midway dodge called me and told me that the REAR caliper was closing at an angle so my pads got worn out at an angle. I asked how much it was going to cost me and to my surprise they were quoting the inspection fee again. I asked that the advisor speak to the manager to this waived since I was paying for pads and rotors again because the "technician" failed to do a proper inspection. I was told there was nothing they could do. I had to cut my plans short and drive there. I demanded to know why I was being charged twice because of incompetence on their end. I also told the service manager that I wasn't convinced that the initial work was even needed. They agreed to waive it. I went to pick up my car the next day and the porter dropped it off up front. I immediately noticed damage to the rear passenger panel. I went to speak to the cashier so I could speak to the manager. She called over the phone and I heard her ask for "Dave" which she informed me that he was the general manager. I waited for a total of 45 minutes, and between that time I had asked the cashier why was it taking so long. She told me that he was in a different lot. I had noticed a gentleman that was treated differently from the employees while I waited so I approached him and asked if he was Dave the gm, which he replied that he was. I told him my issue and walked me outside to see me car. He said, "there's nothing we can do, we just can't pop that dent out, but I will take your information and see what we can do" I gave him my info, and I called Dodge hotline to inform them what had happened. Midway wasn't called me and neither has Dodge. I'm willing to sell BOTH Chrysler made vehicles so I will never have to deal with such pathetic service. read more

I purchased my car at Mancari's however when I needed it to be serviced this week I was told by smart ass clerk it would be not until 1/22/18. I took appointment but then decided to call around. I called Midway Dodge they told me to bring car in next day. The service advisor Augustin Ibarra provided excellent customer service, he made the whole experience easy. I highly recommend Midway Dodge Service.. Midway Dodge treated me the way Mancari's show have... When I did speak to manager at Mancari's I received an apology, and told their service department behind. Well lesson learned never buy a car from dealer who has horrible service department ! read more

Wow. I really should have read the yelp reviews before I wasted my time making the trip out there. Looks like my review won't be any different than the rest. Went in to look at a Honda Fit. I called, made an appointment, and was told confidently that it's still available. I also got a confirmation call back and an email confirmation. I show up there and this is how the conversation goes: Me: Hi, I'm here to see the Honda Fit. I have an appointment Sales douche: Hyundai? Me: Honda Fit Sales idiot: Honda Civic? Me: 2009 HONNNNDDDDAAAA FFFFIIITTTT Sales goon: I don't think we have any of those Me: Well I got 2 phone calls and an email that said you did Sales moron: Oh, well, the girls at the call center don't always know what's on the lot. Is that the only thing you're interested cuz we have a lot of other cars. Me: Nope. Came down here just to see the Fit Sales dope: So it's a Hyundai? Me: No, it's a Honda Fit. One of the best selling cars since 2007. Sales dick: Oh. Sure you don't want to look at a Charger or something. We have great deals. Me (thinking to myself): Are you F'ing kidding me! You're trying to sell me a muscle car when I came in for a compact, fuel efficient, hatchback! Damn. At least try to sell me a Caliber. You obviously know nothing about cars so why should I let you "sell" me anything. So eventually, I talk to a "Manager" who looks like he would have trouble managing to tie his shoes let alone a business. He gives me some BS about how they use an outside call center and they don't always have up to date information. I then ask him why I got 3 confirmations. He said he didn't know and asked if I wanted him to get a similar model. I told him he wasted enough of my time. Basically, they are either horribly dishonest or stupid. I'm actually betting it's both. read more

WOW!!!!!! This dealership sucks. Absolutely terrible. EXTREMELY UNPROFESSIONAL! The people are all fake. I had to deal with Freddy, one of the salesmen there. So I originally made an appointment to go see a 2009 dodge charger that they had advertised online and i asked them to please make sure its available and they told me it was... turns out when i get there the car was nowhere to be found. So i look at their inventory and they kinda pressured me to look at an 08 Camry. I ended up buying the car because they gave me a decent deal, but it turns out a week into owning the Camry they called me to go into the office because there was a paper i "didnt sign". Turns out that the bank didnt approve of the loan...but they weren't upfront with me about this and tried to get me to blindly sign another bill of sale with a higher interest rate ( almost double from before) and 10 dollars more a month. They also told me that they would order a shift know from Toyota for me since the car came without one...I waited two weeks (after they had originally told me 2 days) and they gave me a generic shift knob from a car store, which cost $10. (They left the tag on). UNBELIEVEABLY, 3 weeks later they're calling me again to sign another contract and my car payments went up $140 more a month, the interest rate was almost 20%, and they wanted a higher down payment. THESE PEOPLE ARE SCAM ARTISTS!! I told them to F off and keep the car! read more

IS IT POSSIBLE TO GIVE NEGATIVE STARS!? I wish I would have read all of the reviews on Yelp before I made the long Journey from the north side down here for their "amazing deals" I was told not one, not two, not three, but FOUR TIMES that the 4 Dodge Calibers I was interested in were on the lot the day that I made an online appt (which is a whole other rant...idiots in a call center...) So I finally get to the dealership to all of the employees outside smoking right by the front entrance. Bad first impression. So my boyfriend and I walk inside the shotty showroom they have and are escorted to an office to wait for the dealer to come talk to us. He comes in and I told him I'd made an appt to see all of the used Caliber's on the lot. He told me he would go get the keys...and whatduhkno? They've all sold. So he takes me out and tries to sell me a fairy blue mini van with pee marks on the front seat. I told them I'm a Realtor and need to be able to park my car in the city easily that I am only interested in the Dodge Caliber. So then after about another hour of waiting they bring out a brand new Caliber for over $18K, fully knowing I will only buy used MAX $12K. What a waste of time. Another hours rolls around while they try to sell me this over priced new 2011 Caliber until they bring me to a used Jeep Nitro...another huge car that I can't get around in and don't want, not to mention was out of my price range. After all of the LIES and AMATEUR IDIOTS for sales people. I finally left to go home. They called me the next day twice to see if I wanted to buy that new car. I am not impressed with supposedly the biggest used car lot in Chicago. I wouldn't even buy a hot dog from them. If you want a used or new Dodge, Chrysler or Jeep dealership, do yourself a favor and head to MARINO CHRYSLER JEEP DODGE on the north side. The sales team there was fantastic and took me in every single used caliber I wanted to test drive, steered me away from a caliber without a 5 year warranty when they had the exact same make, model and color caliber with very, very close miles and a 5 year warranty for the same exact price. They also matched the 5 year warranty on a different color caliber that didn't have a warranty. Cezary is the sales person to ask for. Their cars were in so much better condition and $3000 cheaper than the suckers at Midway. I ended up buying a brand new 2011 Dodge Caliber because the rock bottom pricing and special financing made the payments about the same if I was financed for a used car with 40K miles on it. MARINO CHRYSLER JEEP DODGE IS THE PLACE TO GO, AND CEZARY IS THE NO PRESSURE, REAL LIFE SALESMAN YOU WANT TO TALK TO. read more

Horrible, horrible, horrible! Did I mention horrible? So I called ahead to make sure three cars I was interested were there and, like the other reviews, I was told they were still in stock. I went over there since they had booked me for an appointment while I was on the phone. As soon as I went in, I asked one of the guys if I could see the cars, gave him my list which consisted of the car stock numbers: none were there - big surprise. Before him telling me they weren't available, he told me he would need to run my credit prior to showing me any cars or giving me any mileage (one of the cars said to call for mileage). They ran my credit, I was told those cars weren't in, I told him to show me something low costing - I had seen their website advertising a lot of low costing used cars. I told them I had a trade-in and some money to put down ($1000) - not much but they assured me they could most definitely make it work. The lowest costing car they had was a 2001 Nissan Maxima for almost 10K with over 130,000 miles! WOOOH! I tried and tried to get out of there but they insisted that I NEEDED THIS CAR, and that THEY WERE GIVING ME THEIR BEST OFFER. I can find a 2001 Nissan Maxima for under 6k with a lot less miles on CARS.COM, I left. Called five minutes after leaving and asked if those three cars I had originally gone to see were in, they said yes. WHAT THE HECK!? Also, they keep calling and harassing me, I am really scared. DO NOT DO BUSINESS WITH THESE PEOPLE, THEY ARE CROOKS! read more

This place should be shut down. Like so many other reviewers, I found a truck online and was told to come by and take a look at it. I talked with someone at the dealership via phone conversation on more than one occasion, even the night before, and was told that the 2001 Lincoin Navigator that had a price of $6,785 was still available. So my wife and I made the long trek there from our northside home to look at it in extremely cold weather, mind you. Once there, we were told that the Navi had been sold. Not even a minute later one of there ghetto ass sales people walked by with his phone in hand saying "this is the brother you spoke with about the 2001 navigator are you coming to look at it" When we looked at the cars they did have, it was like looking at the junkyard, they even tried to pass off a 1997 Jeep Cherokee as a 2000. However it was the wrong body style. They made us feel like prisoners when we tried to leave. Then they brought over their manager who couldn't tell us enough that his name was Martin Obama, as if that made me want to buy a crappy car from their lot, and when we actually did leave the salesman gave us a number to another dealer! What a screwed up place. We eventually went to Car Outlet where we were treated with dignity and respect, despite our lack of credit. It has now been a couple of days later and Midway Dodge are now harrassing us via telephone, wanting to know why we never called back or came back. Look into your lot, that is why. No one likes to be lied to. I wonder has anyone called the BBB on these proffessional scam artists btw, they still have the Navigator posted on there web site! (Even though we were told by Martin Obama himself it would be removed from the site that day. It just goes to show whoever called him a douchebag was right) read more

Overall has great services that are open late. They have a lube oil and filter change special going on for $25 and very convenient being near the orange line to glance at your first car, which is a great place to look, as their new fully equipped cars are much cheaper than any other competitor I have been around. They also offer rentals so that you don't have to worry about if your car gets into an accident and you will be without a car for awhile, as they take care of it all, including the tow if need be. You can contact them via web or calling them, but the web form is great for explaining in large detail what your car might need. They also have deals on parts over $100, sometimes 10% off, which helps you save a lot. They don't try to sell you a lot of services that you don't need and will guide you step by step of what they feel is in need of repair on your vehicle. A plus in being friendly and I would definitely recommend going back to them. If you want to do your research and find a quote for your repair, you will be surprised that they are right on the money and I would say go to them, as again, their service can't be beat. You also won't be waiting forever for your car to get back from repairs or for a call back on emergencies. They have top of the line mechanics for diagnostic testing and finding rare parts. read more