Summary: Soma Tile (Lucas) is a partner through the process and his team is comprised of skilled…read moreand courteous professionals. I would not hesitate in referring them to anyone looking for bath and tile work!! Preface: Let me start this tale with some background. This project was not an exciting "Lets update our 20 year old bathroom and make it stylish and pretty". Instead the project started due to an undetected leak, the stress that comes from random water leaking in random places, and was filled with questions and concerns. Countless others "assured" me that this was a plumbing issue or just due to some neglected maintenance on a 5 year old new-install shower - and then wanted to blast holes everywhere to "find" the leak. At the same time, I did not want to rip apart a shower to then find out it might be plumbing and now a full on repair. I felt overwhelmed in making the wrong choice and doing 2 projects chasing my tail. Lucas walked me through all the typical scenarios that he has seen, leaning on the most probably is a structural fail of the shower system and then did a methodical exploration. A couple hours later and a minimal demo, he confirmed that it was in fact not plumbing related and was def. a failure of the shower system -- and walked me through what it would take. Once his team was onsite, they were focused - creating a whole "clean room" at the entry to the bathroom. 1 day demo, 1 day water-proof, 2 days tile - all while providing the proper time for dry-out and leak testing between steps. Lucas is a perfectionist, being critical on the most minor details -- which to someone that also strives for this level, but has no idea what they are looking for, was very much appreciated. Additionally, he has instilled this value in his team - that are true craftsman with their skill. Each step of the process was walked through, discussed, and made sure we understood the task, goal, and expectations. This is why I say Lucas/Soma Tile was a true partner in this project, as it wasn't a fun project -- it was an overwhelming stressful start where Soma Tile helped take some of the burden and concerns off our shoulders and work it through with their own expertise, experience, and dedication - ensuring every step was executed with precision. Soma Tile knows their craft - Lucas is a partner, his team are craftsman. Huge Thanks to Lucas, Jesus, and Miguel -- not to forget Jose who magically appeared on the last day to leave the place spotless.

What an amazing job Lucas and his team did on my bathroom tile! To begin the project, floors,…read moresurfaces, etc. were protected from dirt and dust that can occur during tile installation. Lucas patiently reviewed design options with me and provided insightful guidance throughout the install. The attention to the smallest detail, combined with the use of a laser to ensure straight lines of tiles was impressive. No detail was overlooked! The color selection of grout was carefully coordinated with the tile. The workmanship is OUTSTANDING! The team demonstrated the same quality standards as they grouted and cleaned the tile repeatedly. Upon completion, Lucas, and his team cleaned the bathroom, and their work area. Soma tile was on time and a pleasure to work with! They truly are craftsman and take pride in their work. I would strongly recommend Lucas and his team.

The tile is fine, but you can purchase tile at a lot of places in the area…read more The customer service is less than stellar, which is disappointing. I purchased product from this company on the recommendation of a general contractor who was refurbishing my bathroom. Although I was supposed to be getting a "contractor" price, the price was no different than retail, but OK... The real disappointment comes months later, when the job is completed and I look to return the over purchased product. Realizing that they have a business to run, I asked to return some of the over purchased product, keep some of it, and purchase some other product. But instead of working with a customer the response was a quick, firm NO- go pound sand. But we would love to have pictures of your finished product that we can advertise to prospective clients. Save your time, and go find another place to do business with people who value your business!

Run. The sales people tell you anything they can to get your order but you are still left a month…read morepast delivery date with no product, no returned phone calls and no explanation. Better off taking your business elsewhere if you actually want to complete your project on time.

Unfortunately, "0" stars is not an option…read more.. Came here, per the recommendation of our contractor, because of their selection available. Called the day prior to understand their process and if an appointment is needed, which was confirmed is not. We went to specifically select tile, but was open to view counter material in stock and if we liked something else from what we already picked somewhere else. Walking in, the woman at the front desk "greeting" you, doesn't look up or at you when speaking, rambles off where to find which kind of tile, while continue working on whatever engaged her more than potential customers. We came prepared with cabinet samples and ideas and started browsing around for nearly 15 minutes. Not once, did anyone come by to ask if we need help finding anything or if we have questions. I went to the front desk to inquire about a tile I liked on their website to see if they have it in-store to view. Again, the front desk representative, continued working on whatever was more important, without looking at me, and "explained" where I could find it. When I repeated the location back to her, she spoke over her shoulder without making eye contact, and said "It's somewhere between the 3rd and 4th rack; just look, you'll see it." We decided in that moment, that we'd prefer to NOT buy tile here. To the Management - the people you employ, represent you and your company. Either, training is lacking, or your employees do not value your customers in the same way you do. To the Front Desk employee - when you have a job, that is customer-facing, you need to be engaging and actually look them in the eye when speaking to them. If you do not feel comfortable doing so, you are in the wrong position, and need to apply for something that's at a desk, where you only interact with a computer.

Been here a couple of times to pick up tile and materials for work. Very convenient location in Elk…read moreGrove Village just off of 83 on Pratt. The girls in will call were very friendly and helpful. I used the bathroom and it is extremely clean, smelled good, and is beautifully tiled. The guys in the warehouse were friendly and picked my order very fast. They also have quality products. We use Daltile products on a lot of our jobs and they are quality tiles and they also have a huge selection. DalTile has you covered for all you tile needs from tile, mortar, grout, and even tools.

Radek has done grout and cleaning services at several of our rental units. He is amazing - prompt,…read morevery affordable and does high quality work. On our most recent service, Radek was out of town and adjusted his schedule to ensure our work was done before our new tenants came in. Finally, Radek is the most affordable in the city. I got several quotes from other grout and tile companies and they were at least 3x to 4x more money for the same services.

Radek deserves all of the five star Yelp reviews…read more Most businesses don't want a job this size, and many hate coming into city condo buildings, so I was grateful Radek was interested. I had to wait ten days, but it was worth it. (Left a request on Angi, and not one viable reply.) He replaced five large tiles that had detached and regrouted around them... saving me from having to re-do the entire bathroom floor. Matched perfectly... you can't tell the old work from the new. Arrived on time and worked quickly. I was worried about tile/grout dust, but there wasn't a spec in my condo after he left. Highly recommended!

I can't speak on Elaganza at a place to shop/order from, but I can tell you from an employee…read moreperspective, and a moral standpoint, this place is DEPLORABLE!!! My husband worked here for nearly 5 years while drunks, and drug addicts opporated machinery, were promoted, let go, fired for drinking on the job, and just being lazy, and he was CONSTANTLY begging for reviews that never came. He kept taking on more and more responsibilities for no more pay or a better title. He stayed because our family needed some kind of income, he cared about the company, and felt he had job security... Until he was permanently laid off just days before Christmas by some new "manager" who knows nothing of the business. In his time there he was forced to break tiles, and the company as a whole was being investigated by ATF because shipments of tile ended up being shipped to empty lots, and wound up being large quantities of marijuana. The lead sales woman, Trish, is single handedly destroying the Elk Grove Village branch, and letting everyone go who has more time there than her. Towards the end of his employment under them, he was literally having panic attacks going into work because he was so stressed, over worked, and being belittled by Trish's poor demeanor, lack if experience  and terrible attitude. With that being said, I am so grateful for this woman, because she finally let my husband go, he is no longer stressed, and making DOUBLE what he was at Elaganza. If you are looking for a tile company  i suggest finding a more professional company, because this is not it, they are unreliable at best, and purposely neglectful. If you are looking to work here, run!!! Take my warning... As a wife who watched her husband turn into a shell of the fun loving, kind, vibrant man he used to be, please think before you deal with this company who couldn't care less about their staff or customers. And again, thank you Trish, your cold heart got me my loving husband back!!!

From the owner: Eleganza Tiles, Inc. is a nation wide distributor of ceramic, porcelain and glass residential and…read morecommercial tiles. We specialize in modern design tiles. We sell our products through dealers, distributors, designer, and contractors.

For us as homeowners, the showroom experience was good. The staff had good suggestions, nice…read moreproducts and good prices. As a do-it-yourself retail customer, we were less happy with the service received during the ordering and buying process. Orders are not placed in the showroom, but in the warehouse office. Using a credit card incurs an additional fee, so we wrote a check and the order must be paid in full for the order to be placed. Parts of our order were backordered and we waited for about 6 weeks for it to be completed. We were not kept informed of the status as various pieces arrived. (Some pieces were delivered broken and these were replaced without a problem) Returns are problematic and not customer friendly. Special orders are not returnable, neither is grout and a few other things. The terms and conditions say returns must be made within 30 days of the order, but our order took 6 weeks. Any returns have a 25% restocking fee. I tried to return a full carton of an in-stock tile and was told that cash sale items are not returnable, but I was allowed to leave the carton on the loading dock rather than taking it back home--a 100% restocking fee. While the company has a showroom open to the public, the infrastructure and terms and conditions for sales seems more appropriate for contractors, not homeowners. Before doing business with this company, read their terms and conditions - consider all sales final. If you need a normal retail experience, shop elsewhere.

The return policy at Virginia Tile is about as bad as it gets. Not only was the policy not…read moredisclosed to me at time of purchase, but they charged me a 25% handling fee on an item that the representative in the store mistakenly ordered. They also refused to take back an unopened bag of grout. Besides that, their prices are higher than Floor & Decor.

Radek was quick with a quote, easy to schedule and offered advice on materials. On the day of…read moreinstallation he was prompt, prepared, and worked efficiently. He did a beautiful job installing our backsplash, we absolutely love it.

Very responsive, came on time, did excellent work-making our shower look like new…read moreKept the workspace clean and completed everything in a very timely manner Would certainly recommend him and will work him again at any opportunity

Gino did a great job regrouting our shower. Very professional. Contacted us the day before to…read moreconfirm our appointment and arrived at the stated time. Shower looks great! Thanks Gino

My kitchen tile floor really needed some attention after years of abuse. I called Gino at Grout…read moreFix and I provided pictures of the area that needed his services. He responded quickly and provided a cost estimate based on an estimate of the square footage I provided. He arrived promptly at the designated time and worked for about the 3 1/2 and brought my floors like they were just installed. Gino was professional and courteous and the final cost was nearly the same as his estimate. Great job and I am completely satisfied.