Great experience at Mike Thompson! Our salesman, Ryan was very helpful and kind. We recently purchased our trailer from here and couldn't be happier! read more

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This 5 star rating is for service technician Riley Wooten. He is extremely knowledgeable, respectful, and patient. We had to leave our RV at MT RV for over a 3 months for warranty repairs. I was assigned Fransisco as my service advisor. I asked him to keep me posted on the status of my RV. I would call and leave messages, I would consider myself lucky if he ever returned my phone calls. I finally gave up on Fransisco and spoke with his supervisor CJ the service manager. I informed CJ about Fransisco's lack of communication with me and told him that I want to deal with him directly. CJ introduced me to Riley (who is a service technician, not an advisor) and I am glad he did Riley was very helpful and called me to keep me informed. It was not even Riley's responsibility to have to deal with customers but I commend him on his exceptional service and I am glad for his assistance. I understand parts are hard to come by these days and everything takes a lot more time. All customers want is to be kept informed about the status of our Rv's. A simple phone call or even a text? This company should use Riley's example on how to treat their customers. read more

This review is specifically to say Thank You to Jerry in the service department at Mike Thompson RV in Colton, CA. Jerry went above and beyond to help me with my brand new trailer. The door was bowed and would not open. He made sure a licensed trailer repair man came to my home and repaired the issue. He called me several times during this process to make sure the repair man arrived and had fixed the problem completely. Thank you Jerry!! You should give lessons to others about how to give appropriate custom service! read more

Looking for a trailer for my family was extremely hard until we came to mike Thompsons RV our sales associate Jonathan was amazing he figured out our family needs and helped us find the perfect travel trailer for us. He kept communication open and helped us no matter how many questions we asked. He was always quick to respond and was with us through every single step. He was awesome! I can't thank him enough for what he helped us find for our family. Also our orientation guy was amazing to! Mike crossland gave us the run down on our trailer and gave us really great tips and tricks to keep our travel trailer nice. He gave us answers to questions that we didn't think to ask which was awesome! If you're looking for a place with amazing service and great prices definitely go to Mike Thompsons RV you won't be disappointed also ask for Jonathan in sales we couldn't have done it without him! And if you want someone honest and truly helpful with giving you the rundown on your rv as for Mike crossland!! read more

Where do I start? Pete technical advisor "so he claims" flat out lied! First saying he wasn't a salesman. After picking up drove less than 5 miles and battery is dead won't start. This dealership is worse than the worse used car dealership. So sad because all I was looking for was an honest purchase. How do these guys stay in business? Suckers like me that's how read more

Mike thompson sucks do not purchase an rv here durning purchase they told me they would replace defective house batteries and chassis batteries they did not mike thompson rv lies,lies,lies read more

Issued 1 star but it should be Zero stars for their extended warranty Mike Thompson RV is pushing to sell an extended warranty by Campers Edge that leads you to believe all mechanical items will be covered. The pamphlet being issued Is misleading; None of my mechanical items that were listed on the pamphlet were covered. WORST PURCHASE EVER MADE-Don't go by what your told at the time of purchase read all the fine print. read more

Worst place to buy an RV!!! bad service!!! ...this place had our RV for three months!!! supposedly did oil change and new batteries and when we came to pick it up didn't even start three $3100 read more

Fernando has definitely given me red carpet service. He made sure everything is in great working order. He even took a little extra time to show me how to use everything. He is the consummate service professional! read more

MTRV service is amazing. We are living on the road for a year and had a major warranty issue with our trailer. We sought dealers from Florida all the way to California who could help us. Most could t get us in for 3-5 months, but MTRV worked with us and the manufacturer to get all the parts and keep this project on track. Pelerose in service was an absolute pleasure to work with, and she went above and beyond to work with the manufacturer to warranty our trailer. Peter and Francisco were kind and professional, helping us every step of the way. Peter threw in some parts that would make our life easier in the road, and made every possible effort to get us on the road without further chances of needing more repairs. All of this, and we didn't but our trailer from them- we aren't even from California . They were just good people who wanted us to have the best RV experience. Thank you, Pelerose, Francisco and Peter! read more

Mike Thompson's RV - RV Dealers Near Me - Colton, California

Just to prove their HORRIBLE customer service, did anyone notice they did not respond to this review! Lol I have noticed other companies respond to their reviews! read more

CAUTION - MY PURCHASE EXPERIENCE EXTREMELY SKETCHY Purchased an RV Mid-August under agreed upon terms. Was told the unit had shipped from the manufacture and would arrive within 7 days. When unit did not arrive, I had a feeling something was not right. Looked backed at my purchase paperwork and discovered the dealer had post-dated the paperwork one month in advance. I escalated my concerns to management and within a couple of days was told the unit was scheduled to ship out from manufacture in the next 10 days. Eventually, the unit arrived to Mike Thompson's and I received a call to schedule a walk-thru inspection of unit but was now being told that the agreed upon purchase terms were being changed. I told them I would not accept the newly change terms and to refund my deposit. I was told by their finance manager, Marq Linden, that he would need to obtain approval from senior manager Fred Dodson. A few days later, I received confirmation the unit was going to be re-marketed and refund processed. The refund did not process and I continued to be ignored with daily calls and or emails. After about 10 days of being ignored, I drove down to speak directly with Fred Dodson. He was not in, but acting manager Joe contacted Fred via phone and came back to tell me no such refund was ever agreed to. I can only imagine what my experience would be if I had concluded the purchase and had a problem with the unit to try and resolve with this dealer. MORAL OF STORY...use extreme caution with this dealer. I was fortunate to have put my down payment on my credit card (looking to capture points) but, in hindsight, had the support/backing of my credit card company to get deposit reversed. read more

Mike Thompsons rv,you have a great delivery check in lady Rachell Wooten.Fast friendly and very helpful.

We recently purchased an RV at Mike Thompsons RV in Colton. They provided excellent service and answered all of our questions. A special thank you to Chris Martinez in the service department for being helpful and going the extra mile to meet our request. read more

We recently purchased our RV from Mike Thompson RV. We could not have had a better experience. From the time we walked in, we were greeted by our salesman George Navarro who was not imposing, but listened to our needs and wants and delivered. George was very professional, personable, experienced salesperson. We are very pleased, it truly exceeded our expectation and made our RV purchase a positive experience. The finance department as well as parts and service are outstanding teams as well. We highly recommend Mike Thompson RV and George Navarro will go above and beyond for his customers. read more

Don't go near Mike Thompson's RV!!!! This is the sorriest excuse for a business with which we have ever had the misfortune of dealing. Mike Thompson RV provides the poorest quality products and service one can imagine. The lies never stop. We were repeatedly told that repairs had been made, only to arrive to pick up our brand new Quantum 26 RS and find that NOTHING had been done. Here is an accounting of the problems. We purchased a new Quantum 26RS at the 2017 RV show. In early December we went to the Colton center to pick it up, but we didn't accept it because of many problems that needed repair. They promised to perform the repairs and promised to have the RV ready for pick up in mid January. Despite many phone assurances that all of the repairs had been done, we arrived in Colton to find that NOTHING had been repaired, including one of the rear stabilizers, which did not go up or down when the button was pushed. We also discovered that the emergency window did not slide open and the door would not lock from the inside. They took pictures and promised that when we returned from the RV trip to the northern California coast to which we had committed, they would have authorization and supplies ready to perform the repairs. Meanwhile, on our trip to the northern California coast, when we turned on the heat, there was a terrible noise, so we had no heat in 30-50 degree weather. Furthermore, there was a loud grating, grinding noise in the truck motor. When we got back from our trip, my husband immediately called Mike Thompson to ask about repairs to the motor. They said it was not their problem and referred him to several repair shops that were not equipped to work on the problem. He spent one day on the phone finding a place to repair the problem, diagnosed as the drive shaft. He was told he had to drive the RV to the shop (one hour away) himself and pay for the repairs and be reimbursed (about $700). The reimbursement check took about two months to materialize. When this was brought up to Dave, he replied that apparently we didn't need the money. The process for the other repairs was not initiated as had been promised, so we were told it needed to start over, with authorization for the repairs. Now we were left with a new RV that we were unable to use. We had planned to go to Joshua Tree National Park, which is dry camping, but it is too cold without a heater and we didn't want to go any longer with the door unlocked at night. Mike Thompson RV had our RV for about 2 1/2 months and the only reason anything was repaired was because my husband repeatedly called the headquarters in Indiana regarding every single repair needed. Each time Mike Thompson told him the repair authorization had been submitted, my husband was told by "Indiana" that it had not been. It was a struggle to get everything repaired. Finally, little by little, the replacement of the heater, door, and window was performed and the floor was repaired, as well as numerous other minor repairs. The new door still didn't lock from the inside easily and when my husband had a locksmith look at it, the locksmith corrected the problem in about five minutes. This has been a nightmare experience and Mike Thompson RV service (Dave and others) has lied to us repeatedly. Likewise all of the assurances of the salesman that any warranty problems would be handled immediately and we would receive a thorough orientation to the rig (it was a cursory walk through with the man telling us repeatedly that he was late for a date with his wife, so it would be short) turned out to be false. Mike Thompson needs to receive a censure and reduction in their rating. read more

The worst all the way around. We have had nothing but trouble after spending $$$ and two months getting our 5th wheel ready for a 2 month trip!! Greased up the slides with too much product and now the carpets are full of grease...the list goes on and on! They never call back! Zero customer service!!! Never ever again!!! read more

Beyond disappointed with their service department. My RV repairs were easy and simple. No call backs. No updates until I got to talk to a manager from another location. And even though they promise repairs would be done by 8am that Friday, several repairs were not done. Excuses were tech that ordered part was in Mexico, we didn't know there were 3 drawers that had to get fixed even though we went over repairs several times. I couldn't check out because they couldn't find my paper work and because cashier was not there an hour after they open for me to pay. Horrible customer service. No one ever apologized or even called to check on our satisfaction. read more

We bought a 2021 Forest River motor home from Thomson in Colton. our first trip was to Tennessee and a complete disaster! To start off during a rain storm water leaked down the bedroom wall like a water fall at the same campground later that day a water line blew off of the water heater flooding the camper floor. The next catastrophe was the awning rail got bent due to during bringing in the awning it caught on the door that was out of adjustment. With all thees troubles Chris at the Colton service department basically called us liars because we didn't take pictures of the awning before I had to remove the bent support rail and try to bend it back straight so we could get home. Our motor home has been at Mike Thomsons service center over a month and the work on the water heater hasn't even been done and they refused to fix the awning. I'm probably going to go to Wipperts Rv to get it fixed. I will never buy anything from Mike Thomson ! Most likely we will be going to court for the awning. read more

Mike Thompson's RV - RV Dealers Near Me - Colton, California

Just had a new Coleman Mach AC unit installed by Riley Wooten from MileThompsons Rv at the Grand Design So Cal Rally. What a great job, very professionAl, left the rig clean. AC in the bedroom is gonna be great this summer! Shout out to Tyler Wooten for finding the unit and parts for us! Great job guys! read more

What a terrible place to get your RV serviced! Never completed on time! Charged for things not fixed ! Do not communicate with customer ! I cannot understand how the manufacturers allow them to sell their product and not provide adequate service . Have spent thousands at Mike Thompson on service and never have had a positive experience I will never be back !!! read more

Normally I cringe when I have to deal with salespeople but let me say...Keith Cooks was great. From the get go he was pleasant and honest. And when it came time to negotiations he really went to bat for us. I feel very good about the deal we got and owe it all to him for the rv we ended up with. I also want to mention Sheldon Thomas in financing. When it came down to the final numbers and what we wanted I really feel he went above and beyond. I was not expecting the numbers he showed us when it was time to sign. Overall I would extremely recommend Mike Thompson RV for your RV needs. read more

since receiving my trailer in 2021 I have had nothing but problems with my 21G momentum toy hauler after the purchase, granted I had to leave my trailer in the service department every time an issue came about to have it taken care of under warranty, after that 1 year warranty you are S.O.L, batteries hooked up incorrectly by the dealership causing the batteries to become damaged no longer holding a charge in which I had to pay over $600.00 have them replaced, placing the blame on me, a solenoid for solar panels going bad to be replaced with an after market part making the inverted display obsolete in reading the panel, the refrigerator door lock malfunctioning causing damage the door coming open while driving having to replace the lock and door both, shower wall paneling separating away from trailer wall, rear awning malfunctioning resulting in replacing the awning, 3 season doors malfunctioning to have that have a technician fix the opening and closing issue, I now have a happy jack bed that will not lock off at the top unless I manually press up to lock off myself, I was told it would be $199.00 an hour to have this looked at to resolve the problem. All these things that have happened from January 2021 until 2022 of December with the exception of the Happy Jack bed system that I will have to pay out of pocket again on some malfunction. I understand fully how travel trailers are built and the functionality but using the product 6 to 7 times in the time frame I have had the trailer tells me the quality of workmanship is something to be desired, I had to fight with both parties to get it fixed because no one is at fault. I wonder what will prevail after owning the toy hauler after a couple more years. I will not let this discourage me from enjoying to continuing camping. I have spoken to Grand Design customer service and Mike Thompson's RV and everyone wants to point the finger at someone else. I am only going to presume that travel trailers are made this way so dealerships can continue to charge consumers to repair these items only after a short period of time. The customer service on both ends are the worst in the industry, no quality control and no accountability on either end, take the money and run type of business on both parties, as if posting this review will actually make a difference I doubt it, this is how the world has become of in the customer service industry, the days of loyalty like back in the 70's era towards the consumer have been eliminated today how sad the world continues to pave this path. read more

Worst experience ever. Spend your money elsewhere. No customer loyalty at all. Can't even get call backs. Bought a new trailer from here and when picking it up it was filthy. Had it in for work to be done worst mistake was bringing it there for repairs. Repairs weren't done and they made my problems worse. 3 months of lies. I wish I never went to Mike Thompson rv. I should have done the work myself. They told me they were going to replace my flooring that was a lie. They cut it crooked and glued it back it looks so bad. The service rep said they are replacing the whole floor but i called the manufacturer and they said Mike Thomsons asked them to deny the claim to fix the floor. They said they fixed all my interior lights and they still don't work. They left my door open in those 3 months and now my plastic inside the door is warped and melted. The door is filthy that's how we know it was left open. My trailer is a 2022 and I regret buying from these guys. BEWARE SHADY BUSINESS. . read more

I'm sorry to see some of the experiences people have listed... this is our 5th RV and 2nd 5th wheel purchase. I'm also the park director for a large RV resort, so I'm no stranger to the RV business. We bought a Montana High Country... we couldn't be happier. The process was the easiest I've ever experienced. The purchase and the walk through went very well. The tech wasn't familiar with the auto-level system, so the head of the department came over and gave us a very informative lesson. Everything was taken care of prior to the walk through. We found one small blemish and it was taken care of within minutes. I know many RV dealers get a "bad rap" but in the end, I was very pleased. read more

This is the absolute worst experience I have ever had in a purchase and service of any vehicle. We purchased our Winnebago in March- needed warranty work - couldn't get an appointment- until they needed a missing signature on the purchase contract- I had to tell them either they got me an appointment or I'd bring back the unit and they could put the contract....in the trash. Immediately I had an appointment. The service department is a bad joke- still under warranty and need an appointment 45 days??? Really? Don't buy here, don't trust their service. This group of losers are terrible- what's more Winnebago was just as useless!!!! read more

We went see to look for an RV in early 2020. When we pulled into the lot 2 sales people came to greet us. When they got we were a same sex couple, both refused to have anything to do with us. We purchased from another Mike Thompson dealership. That dealership tried to raise the price on our factory ordered unit by $15k. So 8 months into our ownership, we have light warranty work done. It tool us 4 weeks to get an appointment for them to do an initial inspection and another 7 weeks to have that work done. We called repeatedly for updates. People's VM boxes were full and you couldn't leave anyone a message. We got 1 update only after calling repeatedly. We went to pick up our rig at our appointment time and they were an hour late getting to us. When we arrived the Service people just kept looking at us; one just shaking his head and looking at us. 10 min of standing there before another person asked if they could help us. When we did our walkthrough, the photo montage of us traveling was on the floor and shattered into pieces. "Oh yeah, musta fell off somehow.". No, it didn't. It was attached to the wall with several command strips and had successfully traveled 4000 miles with no incident. Their professional behavior is disgusting and their service is even worse. There are a lot of RV dealership in SoCal. Please, go anywhere but here. read more

I owned two grand design trailers and have been dealing with Russ Leos in the parts department at Thompson RV. Russ has not only been helpful but has made himself available and quickly returns all the calls and emails even on busy days. He's been very helpful even though I live a long distance away, he's made sure I got my parts in a timely manner. He is definitely the most pleasant employee I've dealt with at Thompson RV read more

Buyer Beware - they will take your hard earned money with a smile but will then haggle with you when there is an issue - and you WILL have issues. I have complained to the salesman the manager the service department staff to NO Resolution. "Buy today and camp tomorrow " Forget About that GIMMICK it's alive and false advertising. No buy today and be sorry for the rest of your days. Also the "delivery" process / walk through is a joke. We bought then booked then booked a two week vacation only to be up to our ears in SEWAGE, no TV, no hot water, broken stabilizer jacks, and a toilet that leaks all over the bathroom with NO assistance from MT RV. Their "appointment and warranty " system is a joke and a scam to pass the cost on to the warranty company and they get paid for the parts and the labor???? SCAM. I gave negative reviews to the post sale customer service follow up and was told "corporate would be notified " and they would surely resolve my issues? Do you think anyone from Corporate has bothered to contact me Noooooooo. Stay away - spend your money elsewhere you earned air!!!! And they will not take care of you and don't be fooled by "buy today camp tomorrow " LIE read more

Bought a new RV didn't have the keys for the side compartments and they tell me they called a locksmith no customer service whatsoever can't get a hold of nobody would not buy another motor on there ever again read more

Worse service department that I have ever experienced. The service manager and repair manager we're both unprofessional they would not return my calls or text messages inquiring on the status of my motorhome. It wasn't until I take a day out of my time to visit this service center which is close to two hours way, that I received a update. They never contacted me about vehicle repairs being completed. I contacted them after not hearing from them for awhile. I was told then my vehicle was ready for pick-up, but when I arrived for pick-up I found that the repairs had not by completed. It took them hours to finally complete the repairs, so that was one more day wasted at this repair shop. I would not recommend this repair shop to anyone, do yourself a favor and save yourself some headaches take your business somewhere else. read more

Buyers beware dishonest horrible customer service and no integrity purchased on oct 2017 toy hauler with purchase price $55,000 out the door yet when we drove to take delivery of unit Trailor was not ready for delivery had to return. 30 days later and had to pay first payment never having possession of trailor with-in 6 months had to return to service for leveling jacks malfunction again and other additional items with-in 12 months owning the trailor level jacks malfunction again and sewage smell returned to the trailer. Unit was dropped off Early December 2018. Called to see status of my trailor end of December to find out my service advisor no longer with company i requested status of repair was advised no one has worked on it they gave me Dan as my next service advisor which this week I have been trying to get status but no one returns calls from Dan or service manager finally today feb14 almost 2 1/2 months later finally spoke to a service manager I had to wait 15 min on hold i hung up called back made them page a service manager finally they connected me to Ron Koehn where he advised warranty will not cover service on the sewage which does not make sense to me. So I called campers edge they informed me back on Jan 18 they denied claim because mike Thompson could not find problem with black tank they never new about bracket breaking causing tank problems I am one upset customer almost 3 months making payments had 2 trips planned that I had to cancel. read more

Never have i written a bad review...oh i have had bad service before but the way I see it if i cant do the work myself dont complain. BUT this episode at Mike Thompson RV Service center was rediculous. Brought my RV in for Generator work (wasnt running) and they said they fixed it after 3 days and come pick it up. Well i did and after i paid for the work i went out and treid the generator......yeah it did not work. So i asked the service representative Olivia if they could take it to the back and see whats wrong. They did and came out telling me it needs much more work.... i asked about why did they call me to pick it up...and she said they thought it was fixed. I asked about the $1400 that i just paid and she said it needs a new Generator and that will cost much more for a new generator and labor and the 1400 was for the work they did even though it was not fixed. Do i need to say more...this is rediculous. read more

I found a used RV at Mike Thompson's RV Center. Kaitlyn Mahoney helped my family with the buying process she is super nice saw the job through to the end made sure we were happy. Financing department found a better deal for us than originally quoted to bring the payments down even more. Overall a great experience. read more

The staff at this location was excellent throughout. Spoke with David Torres on the phone prior to driving down who confirmed they had the unit in stock. David was very flexible with his schedule and provided his cell phone to call him when we got on the lot. We headed down and David was tied up for a little while but he sent one of his partners Amy Poplin out to show us the unit. Amy was super helpful. She was so nice, patient with all our questions, and really just a pleasant person to work with. If there was anything she didn't know she would track the information down and help in every way possible. She even got her associate Joe involved to help as well. Joe was very considerate and helpful and the two of them went above and beyond. After getting some of the most excellent customer service from an RV dealer ever from Amy and Joe, she had us talk to Clifford Alrson who we discussed some other options with and he was very thorough with his information. No one was high pressure at all which was very refreshing. After speaking with Clifford, Amy and David were waiting patiently for us to wrap things up. David seemed very nice and helpful as well. We hope to make Amy, David, and Clifford "our people" at Mike Thompson's and to continue a long good relationship with them for years to come. Anyone who knows me knows that I am hard to impress and not afraid to give a tough review. However the customer service from Amy, David, and Clifford has been excellent thus far and I would recommend anyone looking for a new coach to contact them directly. read more

If there were an ability to mark negative stars on this I would. I am not sure home Mike Thompson's RV (COLTON) can say they even have customer service. I have had nothing but issues. Prior to us buying our RV - the sales team was happy they would call to see if they could help - once I bought it all went to HELL IN A HAND BAG. From day one when I picked up my RV - I have been trying to get a hold of the service manager and almost 2 months later and probably 20 phone calls I still have not heard from him. I have had 2 Survey Calls where I explained my dissatisfaction and explained to them I needed to talk to the manager - still nothing. They DENTED my truck putting the electrical plug in - fully brushed under the carpet. I lost my clean water tank on the freeway and when I called to make the appointment- they said it would be over a month. They have had my RV for 2weeks - I was told they would call me once the inspected the issue and that they would call me - I waited a week and then called them - my service guy said it takes 2-3 weeks to order a water tank. I still have not received a call - I am never recommending them to anyone and I will be contacting the better business bureau to file a complaint. Horrible service! read more

We had a great experience with Kaitlyn. She was very informative and honest. She wasn't pushy at all. Easy to work with and got us a great deal! If you are in the market for a RV go see Kaitlyn at the Colton location. read more

Think twice before purchasing here. It's all about the sale and NO SERVICE. Sales Manager John really doesn't care about customer satisfaction. read more

We purchased our RV from Mike Thompson in Colton and purchased an extended warranty. Our RV needed some work done which included warranty work. Their person helping us in service stated to us the work wasn't covered under warranty. Found our warranty and when I called the warranty company they stated it was covered. When I called Mike Thompson and let them know they contacted the warranty company (according to Warrentech) and stated we needed weather stripping replaced which is not covered. We needed seals replaced on our slide-out, never weather stripping. Therefore, the warranty company denied the claim. When I called Mike Thompson they told me they never told the Warranty company it needed weather stripping they told them it needed seals (which is covered). We also paid to have our TV reconnected, picked our trailer up, brought it home, and to our surprise our TV was not reconnected. Paid alot for new door locks and they left the new side latches for the door locks for us to install and only replaced the door locks. Picked up our trailer, debris left on top of our trailer, bent prongs on the electric plug in, and plastic that slides on doors was broke. Worse company ever. Please beware. Please don't give this company your business or money...... read more

took my 5th wheel trailer into mike thompson's rv in colton 3 times to try to get my hyd. jacks repair, and also a slideout that would start and stop several times, spent several hundred dollars in deductibles, last time they charge me just under my deductible for they would not have to go to the warranty company, THATS MY OPINION first time they told me my batteries were no good that that is why the slideout was not working, so i spent 2-3 hundred dollars for the batteries, slideout work couple of times and that is it, same with the hyd. jacks they stoped working again,each visit to thompson rv was about 3 weeks to try to repair my trailer my brother in-law told me about INLAND RV in rancho cucamonga they found the hyd. jack just needed to be reprogramed, and the slideout proplem was with the motor, all in just 2 days not the 2-3 weeks thompson rv had my trailer, MY OPINON IS STAY AWAY FROM THOMPSON'S RV AND TAKE IT TO INLAND RV IN rancho cucamonga read more