Do not trust anyone that answers the phone. They will lie to you and tell you any price on the phone to get you in the shop. They'll also lie to you and tell you you can use certain coupons over the phone and then when you arrive they tell you you cant use it. Bait and switch pricing. I went a few times before this experience and more than one crew member clearly didn't know what they were doing & had to be helped by me. Never going back. read more

I always come here for an oil change and have had my car serviced here for wipers, tire rotation, and air filter change. I've had absolutely excellent customer service from each member that's helped me. Tina was exceptional and my whole family prefers her when we come in! She's very sweet, informative, and friendly. Never have any issues here and we use a coupon for a good price. We are all repeat customers in our household and will continue coming back. read more

I noticed on my old receipt that the oil plug was torqued to recommend specs. While waiting today for service I did not see a torque wrench being used on multiple vehicles before me. Are you guys using some new type of wrench that we don't know about? My vehicle is not leaking after service but if it's not being done then why is it in the receipt? read more

The guy uncharged me 45 dollars on an oils change because it's a "premium car gets premium care". Absolutely ridiculous. They took advantage of me because I was 18. Needless to say I am the most pissed off with them as ever. Such a slimy company. They used no different oil. They didn't have to do anything different from any of the other cars we've taken. But because i was alone they took advantage. So I payed over 100$ on an oil change for the sake of my car being a VW German car. Utterly ridiculous. read more

Always quick, and friendly and respectful. Very easy to get in and just genuinely nice folks that work here.

I would've thought this place was just to go get your oil changed, but I've used them a few times on basic maintenance. I've been happy every time and the pricing is reasonable. Last Saturday my car died and was towed into the Springhill location. They were just closing, but Joshua Wright and Gary wanted to do a quick diagnostic before the weekend and it ended up being my battery. They took the time to make sure I got a battery and that it was put in that night, so I could use my car for the weekend. I was so appreciative! read more

Stopped in today for an oil change and battery check, as my car has had a weak start lately. Dontarious was our attendant, and was kind, courteous, and professional (not to mention, I loved his singing!) Turns out my battery needed replacing, and Blake and KD helped Dontarious locate and install the battery. The way this team worked together efficiently and cheerfully was most appreciated. I definitely recommend this place and will come back when my car needs to be serviced. Thanks, y'all:) read more

Great quick service. Bell was very friendly and helpful. All the workers were quick and efficient. They did not try to upsell us on extra things we "need" for our car- like an air filter. Price was reasonable and can't beat an oil change where you don't have to exit your car. read more

Truly helped this mama bear out! As a single mom of 2 daughters, I do my best to teach my girls to be independent but my 17 year old was pretty scared to get her oil changed for the first time on her own so I decided I would get my oil changed in my jeep at the same time as she got her car taken care of. I pulled up with her following behind me and told the technician that my daughter was in the car behind me and it was her first oil change and she was nervous. They had me pull in one bay and her beside me. Her technician was very polite and explained everything to her. It was the experience that I was hoping for and allowed her to see that it wasn't scary to get your oil changed! Just want to say how grateful I am to the crew who was working. read more

I was in the auto repair business for 35 years and going to EXpress well was like turning black back the clock. Blake took I wonderful car of my wife's car. The service was just like driving into a service station in the 60's recommend highly. read more

my daughter brought her car to have the oil changed and left scared to death. We have had 0 problems with this car and have maintained it since we bought it. She called me at work a complete wreck saying she had a coolant leak. I just changed the battery in this car and checked all the fluids when doing so (my daddy taught me a thing or two) and there was absolutely nothing wrong then, there was nothing wrong when she took it in but now....she also said she heard the tech say oh s!@# while he was under the car. So, they messed up her car and will not make it right. We do not recommend this place unless you want unnecessary mechanical work done. read more

Nothing better than getting handed a $711.66 estimate for a part that costs $81 at the Toyota dealership! I've came here for a few oil changes and I don't have any complaints on that end but if you need any other work done DO NOT GO HERE!! Especially if your a woman alone read more

The person that changed the oil in my car was making sure every other bay tech was alright and building a rapport with me and asking me cool trivia questions about my car. I felt genuinely valued and i'll be back! I don't know how yall do this weather day in and day out though read more

I usually do not get angry about things but sometimes it bothers me for them not apologize taking all day with a only one vehicle family with a scheduled appointment, so I took my vehicle there with a scheduled appointment and it took them 6 hours to complete my vehicle brakes and they put on the wrong brakes and discs and had to get the right kind hopefully they didn't put on the wrong size breaks.... read more

Got an oil change today and DJ did an excellent job. Very friendly and performed in a timely manner. I will be returning back. Best oil change place. read more

I needed an oil change and a tire rotation. I found these guys and saw their great reviews. When I went to the web site, it let me make an appointment .So instead of heading on down at like 9:30am, I scheduled the next available, which was 12pm. When I got there, they told me they don't actually do those online appointments. He said he usually calls people to tell them, but he didn't have time. Of course, this is an absolutely ridiculous way of doing business. Letting people schedule online, then trying to call them to tell them they can't schedule online. So on the service side, there were at least 3 guys, and they were all just kind of hanging out. Maybe it was lunch time, I don't know. But again, I wouldn't have come at that time except that the web site specifically told me to. They told me to go to the other side and wait for an oil change. They said they do that first, and after that, they would look at my tires. I drove to the other side and realized I would be waiting a while there too, so I finally gave up and drove to another place nearby where they took care of me. Obviously, I won't be back. Be sure you don't make an appointment online, as you will be disappointed. read more

If you wanna wait half a day for a simple oil change and no other maintenance done here is the place for you!! but remember is it expensive so bring that wallet and your lunch box!! read more

Great service but extremely overpriced. $97 is a ridiculous price for it to be changed in 3,000 miles. Synthetic oil typically will run 7-10k miles before a change. read more

I came in the the first time today. As a newly single woman I had no idea what to expect or do but my tech Chris was so helpful and answered all of my questions. I was very happy with the service and the professionalism of Chris and his co-workers. read more

Fastest oil change around! Even got my blinker fixed. Joey was fantastic and a true professional!

I have been using this place for several years for repairs/tuneups. Up until now everything has been great. Unfortunately things change quickly if you experience a bad service from them. The general manager of the store was immediately hostile towards me. He was completely unwilling to listen to my complaints. After trying to reason with him and the crew working. I did get an attitude back. I'm only including this because I'm sure the response to this will state this. Sadly it took more then 15 minutes of trying to tell them the issue before they even understand what I was saying to them. All this while being pressured by three of the workers and the general manager. About a month ago the car was serviced. It had a general tuneup, water pump and timing belt replaced. This automobile has only been here to be serviced. The problem is that when they put the car back together lots of clips were left off. The plastic under the bumper fell off after a month. I'll just assume the general manager is afraid to get in trouble for faulty work. I really don't know. There is no damage to the bumper whatsoever. However, the general manager is claiming the car ran over something. The plastic shroud in question is higher then the bumper that has no damage. Plus, every push button clip under the front bumper is missing. Not just one or two but practically all of them. It seems to be a good place for an oil change, but I can't recommend having any other services done here. Mistakes happen all the time. It's how we handle them that make the difference. read more

Joey did a great job and found things the dealership had not taken care of in my last full service visit. He explained the whys when I asked and was very knowledgeable in all aspects of my car. He took his time and made sure that I was taken care of. I will definitely be back! read more

I'm always greeted upon pulling in even if I'm waiting behind other cars. The manners of these employees are always superb! They explain everything they're doing and I don't feel like I'm being "upsold" on products or services. Highly recommend taking your vehicles here for services because you'll be taken care of and won't break the bank! I feel bad I haven't gotten everyone's names but so far Chris and Jacob have been the names I've seen and interacted with. Both are awesome! read more

I just spent $91 for an oil change where the young lady service attendant spent her time bantering with the males not checking my fluids, tire, or wipers. Unfortunately you've lost my business. read more

The service I received was fine. However, the sticker placed on my car showed that I needed my oil changed after 3,000 miles. They should have known that Toyota recommends an oil change after 5,000. Since they should know this, they were probably wanting me to change my oil more frequently in order for them to make more money. read more

The service was not good today in the oil change area. This place has been going in the wrong direction with guest service.

This place is awesome, sit in your car while they work. Very friendly service, accepts fleet work.

Express Oil had always been helpful and reliable for us, but today Bell and Hannah were exceptional. I was bringing a different car in and they were so helpful and kind. Customer service can be hard to come by, but they did everything quickly and efficiently and were so nice. We appreciate you all! read more

Awesome crew! Service side is top notch! Service manager, Josh, is always responsive, quick to help, and shows me exactly what's wrong with my vehicle. read more

Absolutely, horrible, terrible company. I had been going there for 3 years. Went to use my free oil change coupons. (5 oil changes the 6th one is free) They told me I couldn't. After 3 years of oil changes!!!! I cannot stand it when companies lie to you. I'm too old to try and read the fine print and I expect what I pay for. Do yourself a favor. Go somewhere else. read more

This review is for a specific technician, Austin. I have stopped at this location three times for my oil changes.. He's been the one to do it every time I've been in and he just floors me away with the customer service I receive. Thanks for being awesome, Austin! read more

June 20 2018 So it happened to me! Had flat tire! Put my spare tire on and it was flat,too. What a lucky day! Drove my poor car to the nearest car care center. They are located less than a mile away from my home although I wanted to take it to Express oil change, this other place was closer. Anyhow my little girl and I walked in, it wasn't welcoming. 1st thing receptionist said to us was " we're very busy today" with tone. I really needed my tire fixed so we waited, all they said to us was it will be a long wait. We waited for a while and decided to call Lyft service. We left my car in parking lot and took our busted tire to Express Oil Change by Lyft. They looked at it and said it can't be fixed ( due to big piece of metal in it) but they can order a new tire. They asked where my car was and they "drove" us back to the parking lot of 1st car care center, asked to use their air to pump my flat spare tire and just took a few minutes and we were able to drive back to our home. They did all this out of kindness and it was so nice. Express Oil Change told us to come by when tire gets in next day so we did. Since I had purchased " TIRE PROTECTION PLAN " my brand spanking new tire was FREE!!!! I am so thankful for these people. Thank you so much! read more

The ONLY place I will ever get an oil change locally! Fantastic service. Quick and exceptionally thorough---technicians are extremely professional. Even supply dog treats to my pup. read more

Literally the best oil change of my life (never thought I'd even say that ). These guys were quick & kind AND changed my broken blinker light that Ford said they couldn't even fix! 10 stars read more

They went out of their way to our car repaired so we can keep for 1 more year. Cliff and his crew will try everything to make the car safe and drivable! The oil change side. The best manners and friendly workers. They also go out of their way to make sure we are satisfied! So glad they are so close to us. read more

I feel very confident in this business. I've serviced my vehicle with them for 3 years in Brentwood and now Spring Hill. I have not been disappointed. Oil change time is very quick and the staff is very personable. They even found a problem I did not know about with my car and made me aware without being pushy. Would highly recommend!! read more

I needed an oil change in a hurry. The staff and manager were very knowledgable and helpful, especially Joseph Craft!

Well I just had my Grand Am die on the rack of their oil changing bay (it had been giving me fits, but I thought I had an electrical problem that made my battery weak) turns out my fuel pump, which gave no codes, went bad). They were able to get me back up and running and I even got a round of applause when it started. Thanks guys! read more

Quick and good service. Tech forgot to rehook a sensor for my air filter and my check engine light came on. Circled back and he fixed it quickly. read more

Tried to get my oil changed for my company vehicle today. For some reason today they said authorization would take 15-20 minutes and they wanted me to drive around and get in the back of the line! For a simple oil change, my company doesn't require authorization. Soo anyhow, I won't be taking my personal or my company vehicle there any longer. I get 6-8 oil changes there a year, I guess they don't need my business. read more