Would give zero stars if possible. Awful customer service! Technician came to my home to fix my ice…read moremaker. Not only did he not fix my ice maker, but he broke the water dispenser. Neither the technician nor the company care to address this issue. Zero stars. Avoid at all costs!

From the owner: Mr. Appliance is North America's leading home and commercial appliance repair franchise system…read more Whether you are in need of minimal maintenance or more significant repairs, you can count on our highly trained technicians to get the job done quickly and effectively. We offer quality services that you can trust, which is why our parts and labor are guaranteed for one full year.We are here to provide you with skilled, affordable services that occur on your schedule. We are here when you need us! Not only do we charge by the job instead of by the hour, we provide an accurate quote before we begin any work. We will also never attempt to diagnose your appliance problem over the phone; that is because we want our quote to be based in the facts and what you need instead of on our speculation. Every one of our technicians is courteous and will show up in uniform. We also will provide you with an upfront pricing before any work begins so there are no surprises on your final bill.

BUYER BEAWARE""""Steve O picked up a washer, dryer and stove. Gave one price and then did not want…read moreto pay. He said that the stove did not work and did I want him to return it. I went to the store and my stove was for sale. This is a scam they pick up the appliances and say one is not working so they don't have to pay you. Are times that hard that you have to scam. Everyone that works there is playing games. He pretends he is working for the owner when he is the owner. That's a scam in itself.

The first 60 days after purchase were a nightmare. I reported a loud noise, and "Steve O" assured…read moreme he would send someone to check it out. Despite constant calls, I was given the runaround. The young lady who answered the phone promised to take my information, but no one ever called me back. After 90 days, the refrigerator stopped working entirely. Now, I can't even get through when I call. "Steve O" told me to "keep calling and stay on top of it because he's busy." Well, I'm busy too--but I wasn't too busy to pay for this. Do NOT buy their junk. You can find better, working household appliances on Facebook Marketplace or any appliance store on Ashland.

Professional fast service at a lower cost im extremely pleased with my service took no time at all…read moreI would use this services again I recommend to family and friends.

No response to phone calls or emails. I don't think they are still in business. Worst experience…read moreever given I had an immediate heating emergency.

I've purchased stoves, washers and dryers, and refrigerators from them in the past, and I have…read morenever had any problems when they broke down. I purchased a washer dryer combo from them, they told me it was new. It broke down six months after purchase. I went into the store to ask for repair, and the owner, who said that his name was Hadi tod me that he would repair it for free since I called the manufacturer who made the machine and they started asking me questions about where did I purchase it from and the location of the store. Now, he's keeps giving mr times that he would have a repairman come by that is after the store closes. I'm started to think that I will need to contact the newpapers, and the investigator on the news networks io assist me in making sure that I get this unit serviced.

SCAM, don't waste your time or money. Don't pay for a special order. Paid $308 for an order on…read more12/24/19. As of 1/2/20, no answer on the phone. Business address is a building "for rent."

From the owner: Repair stoves refrigerator washer dryer 20 years all Brands Guarantee on work 773-793-2298read more

Easy to book an appointment, my tenant's stove was quickly diagnosed and repaired. The issue was…read moreexplained and I was shown got to replace part myself as he felt from buss perceived experience that it was easy enough for a novice to accomplish

Excellent service and knowledge!!! I will recommend my friends and family…read more So glad I had the opportunity to use this company.

Repair Whirlpool Dryer. Very patient analyzing the problem…read more So I had him look at my refrigerator.

Express Appliance Care has excellent customer service. I had been having continuous issues with a…read morefew of my washer and dryer units in one of my multi-unit buildings. He came promptly and gave me suggestions on other issues that I didn't know I was dealing with. Not only did he fix the issues, but he left the units in better working condition than they were when I first received them. He also fixed one of my ovens in another building for my tenant within 24 hours right before Thanksgiving. I would absolutely use them again. Highly recommended!